They must have a new corporate customer service policy!…read more Actually, it's the "old-fashioned" the customer's always right policy and that poor customer service can ruin the Store's reputation; based on how they handle the customer and pay attention to them. Stop standing around in little cliques talking to each other and ignoring the customer completely. I went in with a question for the Geek Squad regarding the phone, and how and why certain apps work or don't work. The Geek Squad representative was very helpful. I went looking for something for someone else, check out was relatively painless and quick. When I got home, it wasn't quite what they were looking for. I called the store with a question regarding the return; I ended up getting corporate. Spoke to Victor, he said there should be no problem. Whenever I've heard that! There's always been a problem later on. This time he was right. The charge on the card was seen that day. Let's see if they can keep up the good work or are they going to end up like Circuit City?! Electronics, they also have household appliances and kitchen appliances.

I was in Best Buy today and brought a friend who needed a new laptop. He had a stoke, and had some…read morevision issues. As we were completing sale an older guy stepped in and started bombarding us on saving money and giving information, I said I do not want a credit card, and he said, "Oh, no. This is just a store card that you can save money with," I said ok...and asked I do not see the discount on laptop? He then says "Oh, you will save later like on things like Starbucks Etc??? MY FRIENDS RECEIPT SAID, CITI VISA $4000.00 in credit!!! Do I get a lawyer for fraud?

My review is not directed to this location. This location will forever be a 5 star for me. This…read moreis for Verizon as a corporation which I cannot find to write a review. After 13 years as a loyal Verizon customer, you would think I'd at least qualify for decent customer service. Apparently, loyalty points aren't a thing at Verizon, because after all these years, I'm still treated like I just walked in off the street. I've made numerous calls about ongoing issues, and the customer service experience has been a masterclass in how to make a paying customer regret having a phone. I've been hung up on more than once, because apparently disconnecting the customer is easier than actually solving the problem. Let's talk about the price. Verizon is NOT cheap. You would think paying a premium for service would come with premium customer service. Nope. You get the premium bill with the bargain-bin customer service. Then there's the follow-up. Representatives will tell you, "Someone will get back to you." And apparently that means maybe, possibly, if the stars align and Mercury is in retrograde. Because actually following up with the customer seems to be an optional feature. And my personal favorite: being told things that are simply not true while the proof is literally sitting right there in plain view. At that point, I'm not sure if we're having a customer service conversation or auditioning for a game of "Let's Pretend That Didn't Happen." ‍ After 13 years, I've learned an important lesson: loyalty means absolutely nothing to Verizon. Apparently, 13 years of paying your bill on time doesn't earn you much beyond the privilege of paying another high bill and spending your free time explaining the same problem to a new representative. Verizon, if this is how you treat loyal customers, I can only imagine what the welcome package looks like for new ones. High prices. Low accountability. Little follow-up. And apparently, customer loyalty comes with no benefits whatsoever. At this point, the question isn't "Why are you having these issues?" It's "Why are you still a customer?" And honestly, Verizon is mak

I don't know if it's Apple Updates that "mess" with my phone, but after an update that's supposed…read moreto "fix" something there's a new problem with the expected operation of my phone. While in the Poughkeepsie Galleria I stopped in to see if they could figure it out. Luckily I found sales rep Greg Lynch. He figured out the problem and corrected it, and showed me a way to circumvent an Apple's improvement, if it should arise again. The best part is NO pressure to BUY something. That is true customer service. Have you ever wondered why Radio Shack is out of business?

Not too happy. Replaced my screen, looks like a flip phone now in terms of image quality. Also it…read moremessed up my keyboard and I keeps doubling up my taps leading to me having to erase and retype. Glad I spend the money to completely have my phone jacked up. Now I have to buy a new one... don't do it. Or stay there and watch them like a hawk and don't accept your phone back until you've had a chance to make sure it works as it did before they "repair" it.

Mobile rescue tech repair was awesome. Alfredo fixed the screens on my surface pro three and also…read moremy husband. He had the repair done within 24 hours. Could not ask for a better repair. Highly recommend him

Verizon sent us to this store for a replacement 5G modem (ours was old and stopped working) and…read morewhen my wife arrived 25 minutes after they supposedly opened, the door was locked but someone was clearly in there. She went back an hour or so later to pick up the modem and got an attitude. They fumbled around in the back for a long time, copped an attitude because my wife was upset, then gave us a modem that couldn't be activated! Customer service and employee attitude sucks!! Whomever Jamaal C is (name on the invoice) either has no idea what he was doing or purposely gave us a modem that was not able to be activated on our account...unsure....don't really care at this point. HIGHLY RECOMMEND GOING ELSEWHERE!

I am here to share a frustrating customer service experience with the store manager named Richard…read moreat Russell Cellular. I tried to return an iPhone X phone case that I purchased a week earlier. We upgraded our phone from the X to the 11 so the case no longer fit. We brought the case back to with the receipt and the original packaging within the required 14 days. Richard noticed a tiny scratch on the case and accused me of returning a damaged case. I advised him that it was only on the phone for an hour, never left the house and was not aware of the scratch on the case. I suggested that maybe it was damaged already when I purchased it. Richard would hear nothing of it, saying that we must have scratched it, and they can't accept it because it is not able to be resold. In the end they ended up taking it back and refunding me after he escalated this to his district manager. What Richard should have done from the outset was to simply say that it looks like there was a scratch on the case and he would need approval from his boss. Instead he dealt with me, his customer in an accusatory manner, ensuring that I will never set foot in that store again. Clearly Richard does not understand the bigger picture about how to run a business and be customer focused. He lost a customer for life all over a $30 phone case.

After attempting to get service from the Verizon Store in Fishkill and with no success I went to…read morethe store in Pougkeepsie. Steven was absolutely fabulous, professional and efficient. He took note of my requirements for an iPhone and gave me my options. After choosing my iPhone Steven proceeded to help me download all my apps and transferred all the functions to my new purchase. Steven went above and beyond to assist me to the point he kept the store open after closing time. He is a credit to the company and his profession.

I don't recommend going there; the service is bad. I had a terrible experience when I switched from…read moreAT&T to Verizon. The person who helped me rushed through everything and did it wrong. I went two weeks without a phone, and then the Verizon bill arrived--they charged me for both Verizon and AT&T, and they didn't help me at all. Verizon has terrible service.

On a Sunday afternoon they have 1 person helping customers, which means you have to wait until they…read morefinish with any customer before getting any support. Unbelievable. SMH

Today I visited this AT&T location with my grandfather To help him get a new phone and they were…read moresuper rude to an elderly man for no reason and this just goes to show you how these workers could care less about their customers at this location

Do you know about this place? If you ever have a problem with your phone this is the place to go!…read more I was having trouble with my phone and Verizon was absolutely no help! A woman at TJMaxx suggested this place. It made my day! John not only figured out the problem and fixed it but the price was right and he's so pleasant.

If I could give negative stars, I would. Never going to them again. There quality is ehh. They…read morenever call you back. And when they tell you they'll call you back later that day they mean 2 months from then. Then when they mail your MacBook back to you. You'll only get MacBook without charger. Thank god the store manager replaced it. Go somewhere else for your repairs.