Had to run into the :Poughkeepsie Best Buy to see if they could match a charging cord for my…read moregranddaughter's earlier version Ipad. Stev approached me to offer assistant and was able to find the appropriate charger. At my request I asked if he could be sure it fit and he did so without any hesitation. However, there was something blocking inside the Ipad. He immediately took it over to the Geek Squad to check it out and they found a very small piece of metal from a previous charger. Shout out and a BIG thank you to Steve for his professionalism and outstanding assistance, and the Geek Squad for their immediate assistance. You all made a 6-year-old little girl very happy!

They must have a new corporate customer service policy!…read more Actually, it's the "old-fashioned" the customer's always right policy and that poor customer service can ruin the Store's reputation; based on how they handle the customer and pay attention to them. Stop standing around in little cliques talking to each other and ignoring the customer completely. I went in with a question for the Geek Squad regarding the phone, and how and why certain apps work or don't work. The Geek Squad representative was very helpful. I went looking for something for someone else, check out was relatively painless and quick. When I got home, it wasn't quite what they were looking for. I called the store with a question regarding the return; I ended up getting corporate. Spoke to Victor, he said there should be no problem. Whenever I've heard that! There's always been a problem later on. This time he was right. The charge on the card was seen that day. Let's see if they can keep up the good work or are they going to end up like Circuit City?! Electronics, they also have household appliances and kitchen appliances.

Verizon installed new TV and Wi-Fi equipment on Saturday. I…read morewas in the Galleria anyway, so I stopped in to see Sales Rep Greg Lynch with a few questions. Once again, his customer service is par excellence. He printed out a channel guide for me and showed where I can get information about the account on my own. I was already a Verizon phone user so making the switch seemed to make sense. Especially after years of lack of service with another company that is out there, the only thing they did for me was raise the prices and have me do the troubleshooting on the TV whenever it didn't work properly.

I called to get basic info for my Moms account and got push back at every turn…read more Totally frustrating and wound up hanging up on the customer rep

Not too happy. Replaced my screen, looks like a flip phone now in terms of image quality. Also it…read moremessed up my keyboard and I keeps doubling up my taps leading to me having to erase and retype. Glad I spend the money to completely have my phone jacked up. Now I have to buy a new one... don't do it. Or stay there and watch them like a hawk and don't accept your phone back until you've had a chance to make sure it works as it did before they "repair" it.

Mobile rescue tech repair was awesome. Alfredo fixed the screens on my surface pro three and also…read moremy husband. He had the repair done within 24 hours. Could not ask for a better repair. Highly recommend him

I am here to share a frustrating customer service experience with the store manager named Richard…read moreat Russell Cellular. I tried to return an iPhone X phone case that I purchased a week earlier. We upgraded our phone from the X to the 11 so the case no longer fit. We brought the case back to with the receipt and the original packaging within the required 14 days. Richard noticed a tiny scratch on the case and accused me of returning a damaged case. I advised him that it was only on the phone for an hour, never left the house and was not aware of the scratch on the case. I suggested that maybe it was damaged already when I purchased it. Richard would hear nothing of it, saying that we must have scratched it, and they can't accept it because it is not able to be resold. In the end they ended up taking it back and refunding me after he escalated this to his district manager. What Richard should have done from the outset was to simply say that it looks like there was a scratch on the case and he would need approval from his boss. Instead he dealt with me, his customer in an accusatory manner, ensuring that I will never set foot in that store again. Clearly Richard does not understand the bigger picture about how to run a business and be customer focused. He lost a customer for life all over a $30 phone case.

I bought a new phone from them. The phone started acting up after few weeks. Called verizon to…read moreclaim the warranty and found out they sold me a used phone. I went to the store and told the rep that I didnt paid for a used phone. On top of that the rep tries to talk me into getting a tablet. HUGE RIPOFF!!!

This review excludes the online experience and phone in experience. I am reviewing only the service…read moreexperience at Verizon South Road near HomeGoods. We were moving my daughter's tablet over to our Verizon account. This went fairly smoothly. Expect long weights the closer we get to the holidays.

Horrible customer service! With the exception of one young guy, EVERY SINGLE PERSON I dealt with…read morewas rude, condescending and useless!! They seem to forget that they sell these phones all day long and they should be familiar with the product. I buy a new phone every few years and so yes, I would like some answers and some assistance. There was one male in there who was particularly rude and condescending. Get it together! You are not the only cell phone company. And right now my phone is locked in Voice Over mode since they didn't have to time to answer a few basic questions.

Would give zero starts if possible. Brought in phone with swollen battery. Phone was still…read moreworking. Just needed new battery. Well, now it doesn't work at all. Add to this the fact that we waited a month for the battery to come in, and the fact that they seem to open and close whenever they feel like it. AVOID THIS PLACE AT ALL COSTS!

These people don't know what they are doing. They had to replace a battery with the Google Battery…read morereplacement program and they ended up damaging the phone. The phone couldn't receive service after they put their claws in it. DO NOT go there!!

I made an appointment ahead of time to drop off my Galaxy S8, with a cracked screen, and they said…read moreit might take a "couple of hours." I said okay, I said I could be reached via email since my phone was with them. I returned three and a half hours later, and apparently nothing was done to my phone. They told me the phone had moisture damage, which might be true, since it's an old phone, and they had to 'test' it. But I was pretty annoyed. Keep in mind that this phone worked just fine. They told me to come back in an hour and a half. I live 15 miles away, so yeah....a bit inconvenient. They sent me an email saying my device was ready, so I drove all the way back. They then said that the phone was not worth repairing, so they did absolutely nothing with it. They did refund my money, however. But I thought it was a huge waste of my time. They seem honest enough, but disabuse yourself of any notion that this is a "while-you-wait" kind of place. Not sure if I would use them again, hope I never have to.

I brought my Toshiba Satellite Computer after Geek Squad would not touch my computer, because they…read morebelieved it was a hard drive problem. Although I pay for Geek Squad coverage and was disappointed, I understood since Toshiba no longer makes computers why they probably didn't want to deal with it. My computer simply stopped working and would not turn on. I brought my computer in late am on a Wednesday. Received a call late pm that same Wednesday informing me it was ready for pick up. It has been a few days now and everything is working fine. Daniel and Greg were very professional and even apologetic that it would cost $75.00. Considering the computer cost, the age, and that Best Buy wouldn't even touch it, I thought it was very reasonable. Would highly recommend CPR in Wappingers Falls.