This AT&T location sold me two iPhone 7's and two iPads for Christmas presents this year (2016), one phone worked fine the other had a defective camera. This AT&T store refused to exchange the broken phone they sold me. After speaking extensively with both Apple and AT&T customer care, I was told by AT&T customer care that exchanges were at the discretion of the store managers. AT&T customer care told me that this store manager simply chose not to exchange the broken phone they sold me. They also told me that this store location would not allow me to return my phone under the 14 day buyers remorse warrantee because it was broken. AT&T customer care acknowledged that I was sold a defective phone and after asking the manager to replace my phone, and being refused, they offered me a mail in replacement. Apple also acknowledged that I was sold a defective phone, and even though they did not sell me a defective item they offered me both a mail in replacement as well as the ability to walk in to any Apple retail store and exchange my phone. This location is just awful, how can you sell someone a broken phone and then refuse to exchange or return the item when your corporate office tells you to, simply because there is a loop hole in the wording of the warrantee that gives the manager some twisted sense of power. After buying 4 new devices and opening two new service lines you would think they would value a customer who brings such a large amount of business in just one visit, you would be wrong, this manager could care less about his customers. Have 3 wireless lines, 2 iPads with data service, Direct TV television, and a 4 wireless lines on a business account. I'll take my business to another branch from now on. read more
