Product selection was very good. I like how the store has a clean, tailored/curated feel. Of…read morecourse, being a specialty run shop, they have the latest and greatest shoes. More generally, I appreciated how there was a nice range of brands across all the product categories including some brands you simply will not find elsewhere locally. If top-notch specialty run product selection is what you're after, this is the place for you. But wait, there's more... The service here is phenomenal. For those unfamiliar, FFS has a few tools at their disposal to help find the "right" shoe for you. This includes 3D foot scanning and gait analysis via video recording and slow motion playback. I was assisted by Jill who was very knowledgeable, friendly, personable, and efficient. I was super impressed with how a "history" was taken first (i.e. running background, injury and shoe history, current shoe wear pattern, etc.). Of course, the anthropometric data from the 3D scanning was interesting but I really feel as if I've developed an intuition for how it should be used to inform the shoe selection process from this experience as well. I also really liked being able to take part in the gait analysis. This is something I tried to do by myself in the past but nothing is quite as awkward or seemingly narcissistic as trying to take a slow motion video recording of your own legs at the gym. Yikes. To be clear, it's not simply the technologies themselves but rather the thoughtful integration of these technologies and data into the shoe selection process by highly adept staff and the sharing of this expertise that makes this place exceptional and pretty much inimitable. This is the single greatest point of differentiation between FFS and competitors; it's the reason I now refuse shop elsewhere for trainers. Highly recommended.

Went to see if they had a particular pedorthic for a foot problem, based on their website…read more The usual pharmacies and even some medical supply stores didn't carry it. While I was looking around there was a customer running on a treadmill trying out running shoes, before making a purchase. The staff seems more knowledgeable about shoes, orthotics, foot anatomy, and how to fit shoes, than most shoe stores do nowadays. I should have asked if anyone had taken the test for to be a certified pedorthist? No matter now. Although, I didn't find what I was looking for; what impressed me the most is there was no "hard" sell tactics or being brushed off because i wasn't buying shoes that day. I will keep them in mind if someone I know is looking for proper chasseur (shoes). = )

I absolutely adore the New Balance Factory Store at Woodbury Commons and must get photos next time…read more I was so enthralled by their inventory, I forgot! In any event, the store is jam packed with all varieties of on trend New Balance sneakers, most at solid discounts. Be sure to look at the extra discounted racks along the back wall; often those items are an additional 30-40% off. Amazing bargains! In addition to their fantastic selection, I wanted to compliment their customer service. I saw a pair of joggers I really liked but didn't see my size. Diane who was working the register asked if she could help. She came out and looked and looked. She too could not find a pair in my size. But she said: not to worry; she could check stock at other New Balance stores. She sourced a pair for me and had them shipped to me. FOR FREE! That is A+ customer service! Thank you, Diane!

I had an amazing experience at New Balance, thanks to an associate named Dawnna. From the moment I…read morewalked in, she was warm, knowledgeable, and genuinely attentive. She took the time to listen to my needs, asked the right questions, and guided me to the perfect pair of shoes without ever making me feel rushed or pressured. Dawnna's product knowledge was impressive she clearly understood fit, comfort, and performance, and made sure I walked away feeling confident in my purchase. Her professionalism combined with her friendly, caring attitude truly elevated the entire shopping experience. Customer service like this is rare, and Dawnna is a true asset to the New Balance team. I will absolutely be returning and recommending this store to others because of her outstanding service.

I am a teacher, and my school bag is like my desk; it is one of the most important pieces to my…read morework. It has to be a place where I can carry absolutely everything I need, where each item has its own place, and where there are many pockets, zippers, etc. Without this bag, I am lost. I found that bag 15+ years ago from L.L. Bean, and it has been with me every day. One day, the zipper pull came off from one side of the zipper. I limped through the day, and then got a high recommendation to take it to Perfect Shoe. Although this business was almost 50 miles from me, I took it there the first chance I got. Adam and Lori were fabulous. They looked at the bag from every angle, explained to me exactly everything that they would do, and quoted me a guaranteed price. I left my bag with them, confident that I would get it back as good as new. Not long after, I got the call that my bag was ready. When I got there to pick it up, it was perfect! In addition to the work that Adam and Lori said that they would do, they also reinforced my bag in certain places of stress, cleaned and waxed the zipper, and made sure every part of the bag was in great shape. I have been carrying my bag and using it every day since (and I ask a lot of it, working in a public high school) - and I couldn't be happier. If you want honest, high quality work, I highly recommend Perfect Shoe. Near or far - go to them, and you will not be disappointed!

Brought my boots in to have the soles repaired. They went out and actually ordered a pair of soles…read morethat paired with the boots better than the sole they originally showed me. Goes to show the level of quality work they do here. And it was for a decent price. Couldn't recommend the place enough. I dealt with Adam and he was really cool.

Fantastic Hospitality and Impressive Selection!…read more I am always so grateful for Boot Barn--it is consistently such a relaxing place to shop. From the second I walked in, I felt incredibly welcome and was greeted right away. I came in for a store pickup, and Israel was phenomenal. He had true southern hospitality, carefully looked for my package, and apologized for the wait (which wasn't even long at all!). The female retail associate working this Saturday was also very helpful, and I'm only sorry I didn't catch her name to thank her properly. The manager, Anthony, was incredibly professional and attentive. He put a lot of detailed effort into working on our hats exactly as we asked--assisting with reshaping my hat, which had been a little bent from travel, and resizing my loved one's hat. That said, coming from a Texas perspective, I think the store could benefit from some deeper training regarding traditional hat shaping and etiquette to match the team's wonderful enthusiasm. This location easily had the best inventory out of all the Boot Barns I've been to in a long time. The only downside was trying to find a specific pair of jeans I saw on a mannequin in the back. After searching the shelves and racks, I couldn't find them on my own. I know if I had asked anyone, they would have gladly jumped in to help, but I do wish there had been a bit more proactive assistance available on the sales floor. Overall, a wonderful visit with a stellar team that genuinely cares. Thank you, Boot Barn!

Excellent Service and really personable. I was wrong about the date to my event and he let me keep…read morethe suit for an extra few days for the event. First Class wear and First Class service!!!

excellent service. knowledgeable and personable. Alteractions done perfectly and promptlyread more

There's more than just boots here!…read more The selection of cowboy, work, hiking boots, and shoes is astounding and not just a few sizes and styles, for men, women, and children. There is a vast selection of western inspired wear: belts, buckles, shirts, pants, outerwear in men's, women's, and children's clothing. Stetson XX-6X felt hats in traditional sizing; not just S,M,L,XL "take it or leave it!" Merchandising mentality. . All the ancillary products to maintain leather goods and hats, shoe insets, that come in sizes are in stock. They carry colognes with western nomenclature and accessories. There are well known and trusted brands in stock. There are enough price points to keep almost everyone happy. The store is clean, well organized, and inviting. See recent photos

A very wide selection of styles and sizes of men, women & children's boot…read more There was other Western wear like belts, hats, jewelry and clothing. Also they carry boot maintenance supplies. I was greeted upon entrance and acknowledged when leaving. Two different staff members offered assistance. There were a variety of price points which leant itself to accessibility. There was a parking lot with ample space.

I've been a customer for about 2 years. I own 6 suits (with a 7th on order), 1 sports coat, and 6…read moreshirts. All I can say is this is an upscale personal shopping experience. If you are in the market for a really nice suit or shirts this is the place for you. If you are looking to make a statement of true customization this is the store you have to visit. Get your clothing fitted perfectly to your body. Custom tailoring at its best.

Terrible experience the owner literally opens whenever he wants to with no posted signage as to the…read morestores actual hours. It took me over one month to pick up my three garments very simple alterations and low and behold only two of the three were actually altered. Terrible experience sorry there's a great place across the street that I will go to from now on