Best shoe store and best shoes i've ever bought in this area. Frank got me exactly what I needed…read moreand i'm going back for another pair very soon. Sandy Altman *****

This is the place to go if you have any kind of foot/shoe issues. Frank is a walking book of info…read moreon how to fix you. Very much worth the visit just make sure you have lots of time because you will be there for awhile!

Brought my boots in to have the soles repaired. They went out and actually ordered a pair of soles…read morethat paired with the boots better than the sole they originally showed me. Goes to show the level of quality work they do here. And it was for a decent price. Couldn't recommend the place enough. I dealt with Adam and he was really cool.

ABSOLUTELY THE BEST WORKMANSHIP EVER! Every pair of shoes…read moreor boots they have repaired for me come back looking brand new. I've never been so thrilled with a shoemaker. They are friendly, timely, and talented. I can't recommend them enough!!!

Excellent trumpet case repair. Replaced magnetic catch on Xeno trumpet case. Great value!read more

Honestly i wish I could give it no stars. I'm so disappointed with the work they did for me. I call…read morethe see if they do sneaker repair and was told they do. I dropped off 2 pairs of Jordan's that needed the soles to be glued and went to picked them up after 4 days.First pair just needed a couple of touch up and it was glued on fine but work was messy. Now the second pair needed more work I admit but I had similar work done in another stores in the past.What they would do was remove the whole sneaker sole file it down clean ect and glue it back on. This place Idk what they did. It's like they just patched on the glue and hope it worked. Super bulky just a mess the worst part it didn't even stick. I would have appreciated if they just told me they couldn't fix it.A waste of my money 30 dollars for each sneaker like come on now. Smh Very disappointing.

Walked into DSW in the Galleria Mall in Middletown NY looking for a pair of Clarkes. Stopped a…read moreshort, wig wearing African person and asked where the bedroom/ house shoes were. Without taking her hands off her cart, and taking her eyes off the device she was using, she decided not to look up at me, she pointed and said "in the back on the wall". Ok, rude. She wasn't helping anyone that was evident or to be seen but ok, maybe today is just not her day. I walked to the back and saw the bedroom shoes on the wall. Still didn't see what I was looking for. A pale face, greasy haired woman was approaching me so I decided to ask her. As she approached I began speaking so I could ask about my shoes and she walked right past me without saying a word. When she heard me say "okaaaayyy" she then said, without looking at me " I'll be back. I'm helping someone else" and she kept going. She radioed someone and I was left there standing in the boot section. The short, wig wearing person approached me again and I guess she was coming to help. But she just looked at me like I was ruining her day of fingering her device. So I decided not to accept any help and I walked out. I've already unsubscribed for any emails and stopped all text. I'll shop where I'm welcomed and appreciated.

Lots of choices. Lots of different styles. Terrific clearance rack in the back. Affordable. They do…read morenot accept coupons from anywhere except DSW. Today I bought two pairs of quality leather flats, a pair of brand new sneakers, and a beautiful pair of suede boots for the office. I spent $197 and was given a $20 gift card to use in the next month. So basically I only paid $177 hours. The sneakers alone were only $20 yes. You can't go anywhere and spend only $20 on sneakers now. The average price tag of sneakers is $65 if not more. Very happy. All shoes fit great!

Always great! Very friendly and helpful staff! My go to hardware store. They have everything!read more

Everything about this location from the lack of customer service to the neglected interior has gone…read moredown hill very quickly. Sad but true.

I would highly recommend this place if you need shoes…read more Bought my sneakers there would go Back !! I'm planning on returning in the fall To get boots !! They have a big selection there They aren't cheap but you get what you Pay for ! I got sneakers from online another Place unfortunately they sent me the Wrong size Will have to see if I can return them They weren't cheap

Friendly staff, got two pairs of cute shoes on clearance for $80! Not a huge selection of cute…read moresandals but lots of nice sneakers!

Adam has been more than wonderful with advice and service. The personal service is terrific. I…read morehighly recommend this place for Medical equipment.

If I could give this store less than one star, I would. I've never been treated so rudely than by…read morean older female who answered the phone there this morning. I had questions about rolling walkers and when she told me they didn't accept insurance I asked if that included Medicare & followed that by telling her it should rightly be paid for by Worker's Compensation but that I really didn't know if that would happen. As soon as I said that she told me to call Manchester Medical, which I hadn't heard of. I asked where it was located and she said "down by the fire house." When I asked which one she got huffy, told me she was busy and actually hung up on me. I have no idea if this will be paid for by ANY insurance but if it isn't, I will certainly remember her attitude and never purchase another thing there. Also they have now reduced themselves to a "Home Healthcare & Shoe Repair" store! When she answered the phone I only heard the last part and thought I had the wrong number! What medical/surgical supplies and shoe repair have to do with one another I'll never know but that woman needs to take a Retail-101 class.

Good evening, Let me start off by saying that the…read moreunprofessional staff from managers to co workers. I had a friend who work at the 1N Galleria in Middletown Ny and the manager would not respect personal space he caught covid after the fact of not being told that someone had it. They went through 3 manager within months they called my friend unprofessional cause he didn't give them 2 wks, 2 weeks in advance it's for courtesy. The one manager followed me around the store and I made it known very clear that there was NOTHING!!!, in that store that I would steal, mind you I ask the same manager to help me and she never came to help, but had time to watch me. I'm so done with shoe depot in Middletown Ny. It's hard enough for the high functioning Autistic community to get jobs that's not in consumer community why make it harder for them to not feel independent and thats what Shoe Depot in Middletown Ny showed to my friend.

This place has the worse customer service ever!! It's disgusting how one "worker" can ruin your…read moreentire experience! The girl with glasses was so rude! I asked for help in finding a size and she catches an attitude. She told me whatever you see there is what we got so go check then she says Anyways, as she continues to have personal conversations with friends who went to visit her on the job!!! Are you serious?! Then my mom drops a shoe and she starts getting nasty again, she told my mother, you better pick it up because I'm not. I tell her she's acting like a child, very unprofessional and rude! She goes crazy she starts yelling as if she actually wanted to fight us??? Are you kidding me??? I thought it was because her friends were there so she wanted to put on a show but other reviews on google also speak bad of her. We report her to the manager and she tells the manager we're lying! I WILL NEVERRRR COME HERE EVER AGAIN! MY FAMILY AND ALL MY FRIENDS WILL NEVER COME HERE EVER AGAIN!

A about two years ago I went there Looking for a coat as…read morethey're were having A sale reduced ! I actually did find a nice one loved It & bought it ! It was a nine coat ! Not too sure if all that Matters now Just a little tweeted out now It was $80.00 when I bought it ! It has come to my attention now the Coat is just starting to fall apart on the Seems ! Just so upset now cause I loved this coat And it's so warm !! So disappointed ! Guess when the weather gets warmer I'm going to have to get it fixed What a pain ! More money going out !! Guess they don't make coats the way They used to so unfortunate !

Great store. Nice variety of selection of voting shoes housewares. Great value for your money. Nice…read moredeals throughout the store. If you park in the lower level be prepared to take the high escalator. If you park on the other side you can just walk in. I didn't need any service.