I can't hate on Best Buy, love the franchise and staff is always dope when I visit. Most dates…read moreinvolve dinner and getting to know each other. For me date night is picking up a copy of Mario Kart to thrash the Mrs and talk smack! Haha!

We just purchased a TV with the help of a very patient knowledgeable associate name "CHRIS". He…read moredid not try to over-complicate with technical jargon or upsell. He helped us load the tv into our car and even offered to ship via Geek squad if it didn't fit. Highly recommend this guy for any of your AV needs!

Having some issues with my iPhone 13 SIM card. Luck of the…read moredraw I got Franklin who was an expert at solving issues like mine. He had me fixed by activating the e-sim feature. This phone was on life support (SOS) mode whe I got there and in no time I was fixed and on my way out the door.

A few days ago I walked into the store and an extremely rude man told me I could not be helped as I…read morehad a business plan. He further stated that I leave, very rudely and quite loud! He also said no one knows about business plans and they can never be changed in any way. The only reason I went there was Verizon phone costumer service service was just horrible! I went over to the store in Goshen and was surprised at how wonderful they are there! Close the Middletown store since it is really a waste of salary for those rude employees!

I went to this store to get my phone repaired and was very pleased with the professionalism of the…read moreowner and staff. I got my phone repaired with no issues. Definitely recommend this store to anyone having issues with their phone.

Customer Service... My family and I visited the T Mobile…read morestore on Route 211 in Middletown NY, due to issues concerning our account. We were advised by a representative on the T Mobile call service to visit the actual store. Fast forward, we met the manager Jennifer C who was not only very pleasant and welcoming, but extremely professional, courtesy, understanding, attentive, and friendly. She handled our issue with ease, while explaining all of the details concerning the transactions taking place. She even explain in detail the breakdown of our account and call the call service in order to rectify the issues. While she was on hold, she conversed with us, which made us feel as though our time at the office was worth while and without stress. Jennifer C is an awesome example of a manager and leads by example. Thank you Jennifer. The other employees on duty, that day... were also extremely professional, polite and friendly. Although the air conditioner wasn't working for them, that day... which made it humid inside of the store, they all seemed to be smiling. Jennifer C solved our issues and continues to work on one last issue, and I am thankful. Once again, my deepest appreciation for Jennifer C. Awesome Customer Service skills.

Although I'm not always crazy about T-Mobile as a corporation, I have to say that Zach Degennaro…read moreand his team at this store did a great job in helping me. He was patient and kind and genuinely gave great customer service.

Workers are more interested in commissions than customer services. I sat there for an hour while…read moresomeone I have previously spoken to acknowledge that I was there had me sit there for an hour before she told me she was leaving in 20 minutes. She had to get the information in the computer so she can get the commission meanwhile there are other associates there that could've helped me. Manager showed no concern or interest didn't get me out or why can't you do to fix it? Nothing you can't give me back the hour of my life and I sat in your store now you want me to help your friend get some commission but no one being punished because you're all friends in the store. What a scam stay away from this place.

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

This is the place to go in the Port Jervis, Matamoras and Milford area for a new phone or if in…read moreneed of a repair. We came in initially for a cracked screen issue - which was done very quickly and to our satisfaction. We noticed a nice selection of new phones and the owner Terrence couldn't have been more knowledgeable in regards to every manufacturer's products. Terrence also made 100% sure that we were happy with our purchase. A repeat customer is what he gets in return. A+ in all aspects of customer satisfaction.

If I could give O starts I would ! Worst worst customer service I have ever had. I add a line,…read moreStore manager has the lowest grade of professionalism and customer service. Play his cell phone all the time, others server doesn't know how to do, he only give simple advice, From the moment upon entering the store he was unwelcoming and unwilling to help. He had no interest in explaining. ABSOLUTELY TERRIBLE !!!!!!!!!

If I could give zero I would. All employees were sitting outside the store smelling of weed and…read morerefused to even help me without even going in the store. Was having no service on my phone and they did not even get up from their lawn chairs outside when I asked if they could check if there is an outage in the area. Went to nearby store who said they could have helped if they chose to, but obviously they didn't. Considering switching plans entirely as there was an emergency and could not use cell phone in my home. Third party store or not your employees should not be high and refusing service without even pulling up your account or getting up from an outside chair... Looking for a way to report to their boss.