Trying to get through to your call center it won't let me…read more Just feel like I need to speak to someone about cell service I'm a valuable customer

Dang the hate for spectrum & this location is insane. If like me you have no idea where it's at,…read moreit's next to Bath & Body though at night the signage does not illuminate. I had an appointment and I was in and out in like 7 mins tops!! No clue how anyone else ended up waiting more than 30 mins never mind upwards of two hours. Staff are superb, maybe if customers don't act like dicks the staff might actually have some empathy & hook you up with a special you may not have known about. The hate for spectrum service is insane too. I've had it for several years and my service needed attention when I first got it but it's been on point for several years without issue. Only reason I was even in the store was because I called about an outage and was NICE about it and rep had empathy and pointed out I could get better services for the same price I was already paying. So I had to swap out my equipment. Pro tip: If you have 800 devices connected to WiFi, you're going to have issues because it "shares" that bandwidth. The solve for that is get your own WiFi router & set the Quality of Service (QoS) settings to keep your 800 devices in check or get a tech person to set that up for you. Spectrum is providing the service and it's not their fault you have 800 WiFi enabled devices. It's like buying a car that holds 4 passenger and you cram 8pp in it then complain you're only getting 8 miles per gallon. Stop the madness!

To be clear this review is about the Best Buy Website. Do not buy anything from these crooks. I…read moreordered a video projector from the Best Buy website thinking they would be e reputable company. I couldn't have been more mistaken. The projector arrived damaged. A full hour after I contacted customer service, I was rudely told I had actually purchased the item from a third party and BB wasn't responsible that my only recourse was to deal with the vendor directly. They said they had no responsibility other than giving me the vendors email! I checked the charge and it went to Best Buy not some other vendor. So I reached out again. After another hour, I was speaking with a real human at BB, who told this issue constantly happened with 3rd party returns but they would help me through the process. However a few minutes later was abruptly told they couldn't help me any further and they terminated the call. Luckily I charged it on Amex so I imeadeatly opened contested charge case against BB. Well wouldn't you know, the very next day I get a message from BB with a link to print a return shipping label! Now I have done business with third party vendors on Amazon and some other major websites, they always honor the return and not try to weasel out of the responsibility. A customer shouldn't have to file a case against a company to get reasonable service. I will never do business with Best Buy ever again and I urge everyone not to do business with them either.

I can't hate on Best Buy, love the franchise and staff is always dope when I visit. Most dates…read moreinvolve dinner and getting to know each other. For me date night is picking up a copy of Mario Kart to thrash the Mrs and talk smack! Haha!

I had a really great experience at this location and especially with the worker "Kyle". He was…read moreextremely helpful to my mother and I in upgrading our phones. I returned a couple weeks later to trade in our old phones and my mom unfortunately ended up erasing her new phone instead of old and Kyle did a great job of helping us fix it and not stressing out in the situation while I was stressing out. I can't thank him enough for his help and kindness.

A few days ago I walked into the store and an extremely rude man told me I could not be helped as I…read morehad a business plan. He further stated that I leave, very rudely and quite loud! He also said no one knows about business plans and they can never be changed in any way. The only reason I went there was Verizon phone costumer service service was just horrible! I went over to the store in Goshen and was surprised at how wonderful they are there! Close the Middletown store since it is really a waste of salary for those rude employees!

I went to this store to get my phone repaired and was very pleased with the professionalism of the…read moreowner and staff. I got my phone repaired with no issues. Definitely recommend this store to anyone having issues with their phone.

Customer Service... My family and I visited the T Mobile…read morestore on Route 211 in Middletown NY, due to issues concerning our account. We were advised by a representative on the T Mobile call service to visit the actual store. Fast forward, we met the manager Jennifer C who was not only very pleasant and welcoming, but extremely professional, courtesy, understanding, attentive, and friendly. She handled our issue with ease, while explaining all of the details concerning the transactions taking place. She even explain in detail the breakdown of our account and call the call service in order to rectify the issues. While she was on hold, she conversed with us, which made us feel as though our time at the office was worth while and without stress. Jennifer C is an awesome example of a manager and leads by example. Thank you Jennifer. The other employees on duty, that day... were also extremely professional, polite and friendly. Although the air conditioner wasn't working for them, that day... which made it humid inside of the store, they all seemed to be smiling. Jennifer C solved our issues and continues to work on one last issue, and I am thankful. Once again, my deepest appreciation for Jennifer C. Awesome Customer Service skills.

Horrible customer service here. Walked in the store no one greeted us. Then when the guy was…read morefinished with another customer he acknowledge us and I told him we were new customers to transfer service in store and was automatically told we don't do that here. What does that even mean? Customer service said you do. Fucking horrible don't waste your time. I would give 0 star if I could.

Although I'm not always crazy about T-Mobile as a corporation, I have to say that Zach Degennaro…read moreand his team at this store did a great job in helping me. He was patient and kind and genuinely gave great customer service.

I had a broken screen so I messaged the business via Yelp. A quick response told me they had a…read morereplacement. I arrived the next morning and had a new screen installed within 30 minutes. Very efficient and affordable.

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

Went to the 204 North St. store in Middletown NY yesterday. Gabriel was very helpful in upgrading…read moreme from my Samsung A02 to an A16. I did go on a very hot Monday and had the store to myself. This certainly helped with the attention that I got. Just wanted to give Kudos to Gabriel. Do with Boost had kept the location at the Galleria mall but I guess rents were too expensive. Thanks Gabriel!

Boost device protection is the lowest quality every ,and I wouldn't recommend this plan for anyone…read more The day my iPhone malfunction, thee young Spanish woman states that she is not able file a claim in the store and I would have to send my old phone in with a clam number ,that I wasn't able to obtain from myphoneguardian.com , because my service was canceled, and changed over to another service the day I went to file a clam, Mr or Miss Johnson , or Kym wasn't helpful .They need to go out of busy .not good at all. Dutchess County Resident

Clear your day if you think you need to Go here !!…read moreSeriously ! It's a nightmare !! They only have a few guys to help you Here !! I strongly suggest you make an appointment ! They wait on others !!

Very clean store. Everyone there is super helpful, spends as much time as needed with customers and…read morethey aren't pushy. I would highly recommend going here for all your cell phone and AT&T service needs.