Sam was the best! I had a very complicated issue and she pushed through and got it sorted! She even…read moresomehow got me money back! If I ever have problems again i'm going back to her

Was locked closed with lights out before 6:45pm although the sign clearly said open until 7pm. We…read morerushed over for nothing.

I don't know if it's Apple Updates that "mess" with my phone, but after an update that's supposed…read moreto "fix" something there's a new problem with the expected operation of my phone. While in the Poughkeepsie Galleria I stopped in to see if they could figure it out. Luckily I found sales rep Greg Lynch. He figured out the problem and corrected it, and showed me a way to circumvent an Apple's improvement, if it should arise again. The best part is NO pressure to BUY something. That is true customer service. Have you ever wondered why Radio Shack is out of business?

My review is not directed to this location. This location will forever be a 5 star for me. This…read moreis for Verizon as a corporation which I cannot find to write a review. After 13 years as a loyal Verizon customer, you would think I'd at least qualify for decent customer service. Apparently, loyalty points aren't a thing at Verizon, because after all these years, I'm still treated like I just walked in off the street. I've made numerous calls about ongoing issues, and the customer service experience has been a masterclass in how to make a paying customer regret having a phone. I've been hung up on more than once, because apparently disconnecting the customer is easier than actually solving the problem. Let's talk about the price. Verizon is NOT cheap. You would think paying a premium for service would come with premium customer service. Nope. You get the premium bill with the bargain-bin customer service. Then there's the follow-up. Representatives will tell you, "Someone will get back to you." And apparently that means maybe, possibly, if the stars align and Mercury is in retrograde. Because actually following up with the customer seems to be an optional feature. And my personal favorite: being told things that are simply not true while the proof is literally sitting right there in plain view. At that point, I'm not sure if we're having a customer service conversation or auditioning for a game of "Let's Pretend That Didn't Happen." ‍ After 13 years, I've learned an important lesson: loyalty means absolutely nothing to Verizon. Apparently, 13 years of paying your bill on time doesn't earn you much beyond the privilege of paying another high bill and spending your free time explaining the same problem to a new representative. Verizon, if this is how you treat loyal customers, I can only imagine what the welcome package looks like for new ones. High prices. Low accountability. Little follow-up. And apparently, customer loyalty comes with no benefits whatsoever. At this point, the question isn't "Why are you having these issues?" It's "Why are you still a customer?" And honestly, Verizon is mak

Finally needed an upgrade from my iPhone 8 because IOS updates were not available on that phone. I…read moreupgraded to iPhone 16 with my trade in. I went in on a Saturday PM and they were slammed. I waited until the next day and went as soon as they opened and had April take care of me. My phone was already awaiting my arrival and the whole setup was done in about an hour or less. Thank you for the help getting my new phone.

You can't. Switched to Verizon. Your service in PV area…read moreis terrible. I was told it was highly improved and it wasn't.

We hired Arace to install new electric panels and wire an entire new garage. We think they did a…read moregreat job. No regrets.

When no none else would even pick up the phone, let alone help, Arace came through. My senior…read moreparents had a bad ground wire in the coldest winter. Lived out of a hotel room for days getting no help from central hudson. I called Arace, they worked with the town, building inspectors and central hudson to get my mom and dad back home. Jim and his team worked day and night in freezing weather and I fully expected a bill twice what we got. A great experience. I won't be calling anyone else from now on.

Don and Darlene are the best. They helped me lay out what I needed, and put it in place for us…read more They are very pleasant to work with, and their prices can't be beat. I'll be back for sure!!!

I had a really nice experience here. The inside has some maintenance issues but I'm honestly just…read moreglad the store is still here. We were greeted and asked if we needed any assistance immediately. I had a hard time finding what I was looking for at first but I ended up finding 3 new pairs of shoes that cost me less than $200! Tracey was great at checkout. She took the time to update my rewards address and to give me bonus points, leading to an extra 20% off. I will definitely be back

HORRIBLE costumer service. I had to deal with Marsha would straight up LIED on the phone to one of…read moreher employees when dealing with a return. AVOID THIS STORE AT ALL COSTS.

Today I called Sterling to re-order contacts. I worked with Ken who was such a pleasure to work…read morewith. Ken was very professional and nice to speak with. My transaction was extremely easy.

This was the worst experience. It took over 2 months to recieve my glasses. My contacts were…read moremisplaced for weeks, and now just months later my glasses are broken.... To top it off.. The prescription felt a bit off to begin with.. Turns out my previous lends (from another place) work much better. I do not recomend this place.