After attempting to get service from the Verizon Store in Fishkill and with no success I went to…read morethe store in Pougkeepsie. Steven was absolutely fabulous, professional and efficient. He took note of my requirements for an iPhone and gave me my options. After choosing my iPhone Steven proceeded to help me download all my apps and transferred all the functions to my new purchase. Steven went above and beyond to assist me to the point he kept the store open after closing time. He is a credit to the company and his profession.

This is "flagship" store, based in Fishkill. As so crowded, and staff works on commission, wait 3…read morehours, so they can sell you more, that you can buy at Walmart for far less, not see the manger go postal under the stress. Have a monopoly on Hudson Valley. Dave your money ise t-mobile

Polite and professional. Expect to wait. I moved both of my phones to Verizon from AT&T…read more TIP: This is NOT a corporate Verizon shop.

was going to buy a iPhone 14 that was in box un opened. Sales men went into back and switched…read morephone with an open box. When I said that was not the same phone he denied it. Then he admitted it was a returned phone. Very shady. I did not buy the phone due to his dishonestly

Today, I arrived at this location in the Poughkeepsie Galleria Mall unsure of a gift I should buy…read morefor my five year-old niece and the associate named Damon was very helpful and educating when it came to looking at the Apple products. I will definitely recommend this location.

They must have a new corporate customer service policy!…read more Actually, it's the "old-fashioned" the customer's always right policy and that poor customer service can ruin the Store's reputation; based on how they handle the customer and pay attention to them. Stop standing around in little cliques talking to each other and ignoring the customer completely. I went in with a question for the Geek Squad regarding the phone, and how and why certain apps work or don't work. The Geek Squad representative was very helpful. I went looking for something for someone else, check out was relatively painless and quick. When I got home, it wasn't quite what they were looking for. I called the store with a question regarding the return; I ended up getting corporate. Spoke to Victor, he said there should be no problem. Whenever I've heard that! There's always been a problem later on. This time he was right. The charge on the card was seen that day. Let's see if they can keep up the good work or are they going to end up like Circuit City?! Electronics, they also have household appliances and kitchen appliances.

MARCO handled a four person crowd at 10:00 opening. With no pressure and absolute understanding for…read moreeach person. Assisted first with a claim, she left with a smile and please when she left. Next was a woman looking to have yet another phone set up, this guy guided her through the process so for future troubles. She can handle and be self sufficient. While in between helping her he jumped to me, my phone crashed. While he helped me pick out and pay for a new phone. Person number four was a return customer from the day before. Handled his transaction while we waiting for system to finish processing my transaction. I'm confident enough to say EVERYONE of us walked out of this location feeling valued and appreciated to be AT&T customers. This Guy is Phenomenal!!

The lady rep is very rude with no communication skills. the is ay she speak to customers is very…read moreunprofessional. without finishing a sentence she have a response. the 2 reps that are newer are clueless with no guidance. she leave the young man alone to figure it out when he clearly have no clue and trying his best to. he looks scared to ask her a question because her response is demeaning. I've watched her talk to several customers. all customers left frustrated!

I had a broken screen so I messaged the business via Yelp. A quick response told me they had a…read morereplacement. I arrived the next morning and had a new screen installed within 30 minutes. Very efficient and affordable.

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

Used to be a store that i dreaded going to. The new manager and staff is really helpful now and is…read moretrustworthy. Give them a try now before having to take the long drive to another store.

I would never go here again and I suggest that others do not either. It is a NYS mandate that you…read moremust wear masks when entering the store which I am glad about but the employee and manager were not wearing masks when I entered. I had to ask the employee to put on a mask when she was dealing with me (I HAD TO ASK!) and the manager NEVER put on a mask at all. If they truly believe this is good customer service and that they care about their customers They DON"T! Even aside from that situation the customer service was terrible, the young woman who helped me took forever and even when I left I still had to call AT&T myself (which took an hour to get thru) and finish up the transaction. They are the worst!