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    Roger's Appliance Service

    4.0 (1 review)

    Services - Roger's Appliance Service

    Appliance repair

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    7 years ago

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    Manny's Appliances

    Manny's Appliances

    4.6
    (10 reviews)

    Manny is a true find. Friendly, knowledgeable, a delight to work with. My mother needed a…read moredishwasher and Manny showed us the comparable prices at all the chains. We settled on a beautiful, simple Fridgidare dishwasher. Looks great and does an amazing job. Manny is simply the Best. Located right in Dover. Will be buying from Manny's again when an appliance is needed.

    Purchased a brand-new refrigerator several months ago I am still waiting for a new replacement…read morerefrigerator. The ice maker makes a loud, obnoxious squealing noise from day one. We bought this fridge because our ice maker went out on our old one. We are not made of money, so this purchase was a "treat" for us and we splurged to get the nicer fridge in hopes to have it for many years. Since day one it's been nothing but issues. There have been 4 visits from Danmark appliance repair company who has replaced two different parts and now has no idea how to fix the issue and have stopped coming out. I have reached out several times to Manny without a response from him over the last 30 days and the last time we spoke on text he was going to call me in a couple of hours, that was a month ago. Instead, I get phone calls from his assistant, Wilton, who is very nice but there has been no resolve. I was told when I purchased that there was a factory warranty and that if there were any issues during that time it would be no issue to resolve it. Well, here we are... 3 months later with a fridge that has an ice maker issue, go figure... Buyer beware!! If I had to do it all over again, I would forgo the $500 savings that I got from buying with Manny and would purchase from Cosco where I know my issues would be resolved immediately. It's just ridiculous that spending $2000 on a brand spanking new refrigerator would result in a faulty ice maker and no fix in sight.

    Appliance City

    Appliance City

    3.0
    (6 reviews)

    I will never purchase from them again. I gave them several chances to fix an appliance I purchased…read morefrom them that had a part break the first day home. Called several time and they assure me it would be taken care. Several months later and not a word back from them. Beware of their customer service and willingness to stand by what they sell.

    If you want to support a local business... you go to local store in Monticello to buy an appliance…read more The show room is nothing special it's not exactly elegant but again you're trying to support local business. The salesman is maybe a few notches below a car salesman in his demeanor and his honesty. You're being assured that you're getting the best price best deal I'm not shopping at a big box store with the appliances as good as the ones that you would buy in his shop. You ask him..."which one would you buy and put in your home" he sells you a model and assured you you've gotten a great deal. Nice as can be. You get your purchase and you realize that you've bought a piece of garbage not only is it a piece of garbage that breaks within a month. When you call him he never called you back, you look online to see if you can figure out why your doors keep shifting and find out the real shifting went on when you purchased it because there was a $200 rebate that he never told you about it when you try to apply for it you were told that it went to the dealer will you purchase the appliance from. So not only we ripped off for a crappy all plastic piece of garbage Appliance you have also been ripped off for your rebate. After two years most of the inside is broken the ice machine doesn't work you gave up trying to call the "owner/salesman" and vowed to never walk in the store again. That was my experience with Appliance city in Monticello New York. Buyer beware! Maybe you don't like Home Depot but you're better off there. If you really want service and accountability try Michael's in Middletown.

    Sohns Appliance Center

    Sohns Appliance Center

    2.7
    (35 reviews)

    Edit to add: Ethan, you were the one who attempted to "fix" and "install" this unit. YOU are the…read morereason for all these bad reviews. I hope other owners in this company step in and prevent you from running it into the ground. I gave Sohns multiple opportunities to fix the issue but other consumers should know how you practice business and that even with purchasing the extended wareanty, they are not bound to call you for that service. At the direction of the company you sell the policy for, it is not recommended we call you directly and the entire process goes faster if the consumer contacts them directly. They are also aware of the service issues in the more recent years. I'm sorry you can't find my order(s) but you also can't change your attitude or the past so you looking up my order would be of no help to anyone. Sohns used to be the place to go but with the younger generation taking over, they do NOT provide the same level of service. Ethan told us that installation was an "extra service" they offered and after coming back 3 times, still could not install the appliance correctly and refused to get the correct parts for proper installation. We offered to pay for installation, which is when we were told they do not offer that service. DO NOT CALL SOHNS FOR YOUR WARRANTY. CALL THE COMPANY DIRECTLY AND ASK FOR ANYONE BUT SOHNS to come repair your appliance. They sell it like it has to be them, but it doesn't. Buying local is no longer the best option. POOR customer service.

    Dealing with Shone appliance. Has been a nightmare I purchased a double oven and a refrigerator…read moreSpecifically GE profile Oven it worked 2 times , It's still not functioning, and Its been 6 months I haven't been able to get any effective support or repair from them They avoid your calls, they never call you back or always have a computer issue so they cannot bring your information up .. some of the help are good listeners, but nothing gets done. And rudest of them all is the lady in charge of Repair. It's a good thing I bought extended warranty. Now I have to deal directly with Ge , which is another joke... i'm hoping they can be more effective and at least supportive until I get this fixed Otherwise , I will have to dump this brand new oven/microwave DO NOT BUY ANYTHING FROM THEM

    Roger's Appliance Service - homeappliancerepair - Updated August 2026

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