My computer broke on Friday at 3 o'clock in the afternoon...I'm in the business of packing and…read moreshipping and I have time limits and deadlines to get my product out by Saturday at 3 o'clock... I was absolutely in a state of panic and I called Pat from one 800 fix it in Harrison he had me bring it up there To his store at 3:30 and had my computer up and running by the morning for me ... I am beyond happy I am beyond satisfied, and I was able to get all my orders out by Saturday afternoon. He had his very talented staff of Sammy and Jojo Get my computer up and running.... I highly highly highly recommend them. I could not be more satisfied and extremely grateful. So if you need somebody reliable, then I would definitely call him at 914-341-1616... THANK YOU PAT!!! THANK YOU SAMMY & JOJO... Very hard-working man that works six days a week and again I'm extremely extremely grateful...

Great experience twice. First time my phone lens smashed. They quickly fixed it for under $100…read more At$T charged 300+ Excellent service and trustworthy.

Steer clear of this AT&T store. I should've followed my gut and left when they started trying to…read moresell me "early" upgrades to my other phones. They also didn't answer when we asked if they had the phone my son wanted--a simple question. Bottom line, I bought my son a phone there and agreed to change to a shared 4GB plan for all of my phones. When I checked my account the next day they had signed me up for a 10GB plan for twice the price. There is no way that was a mistake. They also told me they could give me insurance on my new phone which AT&T later told me is not possible. The whole transaction took forever and their printers were "out of ink." I filled out a form with personal information and now I am seriously worried about identity theft -- that is how sleazy they were. It took me over an hour on the phone with AT&T to undo their handiwork. Next time I will go to an AT&T company store.

My experience here was extremely disappointing. I asked several times for pricing on a phone case…read moreand screen protector, but the employee repeatedly avoided giving a clear answer, saying only that it would be a "good price." Without confirming the cost, he took my phone and applied the screen protector. Only after the third request did he say the total would be $90, including a wallet case made of acrylic that was not worth anywhere near what he implied. When I declined the purchase, I was told the screen protector could not be removed and the employee became defensive. I ended up paying $40 for a screen protector I never agreed to at that price. This experience felt misleading and pressured. I recommend others be cautious and insist on exact prices upfront.

Yes- they come to your house to fix a cracked screen which is a good thing to do during this COVID…read moretimes, but don't get scammed like I did and get the screen protector which they promote for extra money, which they claim is NASA technology and fool proof. In less than a week my protector bubbled up and peeled. Called and told them the situation and they stated that it has never happened to them before but for for the same price they will happily put another protector on the phone. Best to save your money!

Excellent customer service and patience Thank you very much to Mike and Jacobread more

Terrible experience. I upgraded my phone. They charged me $40 activation fee which I paid in…read morecash. Then I received another $40 activation fee on my bill. The customer service line said that the activation fee is never paid in advance and called the store directly to resolve the problem. The store claims that was their personal activation fee for "setting up" my phone. The customer service line could not help because this store is NOT an official verizon wireless store. The customer service line asked the manager of the store to call me 3 times to solve the issue and I never received a phone call. Skip this store and go to a real verizon wireless store. This store plays by it's own rules and scams.

Owning up to mistakes is not easy to do for this business. The Wireless Technician left a blue film…read morebehind my replacement screen. When I visited the following day I was told it may be a settings issue. I went to another Tech. local to me in Bronxville, NY and was shocked to find that I was not the owner of an OLED screen; I ended up with a lower quality screen(even though I paid full price for an OLED screen) and could tell the difference when the sunlight hit it. The second Wireless Tech confirmed my suspicions. I would suggest that you view the packing that the Wireless Technician is using to replace parts on your device. When I asked for a full refund I was denied and was presented with a counter offer; a lifetime warranty. I ended up receiving a partial refund instead. Great service, until they're called out on mistakes.

Thank you Pat and Eddie. I am very impressed by your troubleshooting and repair services. In the…read moreend my phone was not repairable and you delivered to me a used phone which looks brand new at an affordable price. I am so greatful to both of you. I highly recommend Wireless World!!!

the staff were very nice however the only reason I switched to T-Mobile was for a lower monthly…read morebill. I was assured many times by multiple staff members that my monthly bill would be lower per month than my previous carrier and instead it is $30 higher. I have tried multiple times to resolve this issue with the Port Chester location and am being ignored. would not recommend doing business with this location.

never again!!!!!! the absolute worst customer service ever. the techs have no clue what they are…read moredoing and one even came back from a break stinking of marijuana. no manager on site or he was hiding in the back. one worker just sat there texting during each visit. we had to handle the tranfer ourseleves spending six hours on the phone with customer service. stay away from this place.

We want to move carriers from ATT to Verizon , and they were of no help - instead I needed to do…read moreall the work. To date, this is still an unresolved issue. They promised it would be fast and easy to port over - and now I'm stuck. Do better. Care about your customers.

Ace helped with 3 new I phones, he was patient, thorough and very knowledgable. We felt so lucky to…read morehave him as our sales person. He was fantastic! We will definitely go back

Ed (one of the owners) fixed my 13 Pro Max last year in May 2025 after it got ran over by a car &…read morehe did a spectacular job, so I know if I need to go back to get it fixed then I know that I'm in safe hands that actually care about my phone being fixed.

My daughter's Iphone screen was falling apart. I jumped on Google and this was one of the closest…read moreplaces to my house. I gave them a call and was told the repair can be done right away. Once I dropped the phone off, the technician told me I can pick it up in about 30 minutes. 30 minutes later the phone was done and the repair was flawless. The whole transaction was straightforward and smoothly executed. I would absolutely bring my business back here again.

This place is very recommended. The people has so much…read moreknowledge and can do things very quickly

They fixed the screen but the IPAD stopped working two days later. We were away. When I brought it…read moreback o then a week later they claimed it wasn't their fault. They would fix it for 200$ more. Go elsewhere.