John! That is who you want helping you…read more Came here with my daughters to upgrade their phones. John was able to do everything. He helped them transfer all they needed from old phones. What I must pout out is that John makes it look easy. He makes you feel welcome, and you do get the feeling that he wants to help. His tone is patient and professional. I have been back a couple of times since, sometimes he has other customers in the store and he calmly manages all of us. A+ to you John for Epitomizing what good Customer Service should be.

I don't even know where to begin. About to hand over my credit card to buy my new phone and they…read moresuddenly changed the price and it was more than double of the estimate they literally just gave me. So yeah. Waste of 2 hours of my life. Not to mention I purchased a phone almost 2 weeks ago to be shipped to me and it was canceled with no explanation. Still waiting for my money back. Store employee assures me the order was canceled, yet when I called today they tell me it hadn't been. Have a feeling I'll never get my money back. Why did you cancel my order? May switch to another phone company all together. What happened to Verizon?

My experience here was extremely disappointing. I asked several times for pricing on a phone case…read moreand screen protector, but the employee repeatedly avoided giving a clear answer, saying only that it would be a "good price." Without confirming the cost, he took my phone and applied the screen protector. Only after the third request did he say the total would be $90, including a wallet case made of acrylic that was not worth anywhere near what he implied. When I declined the purchase, I was told the screen protector could not be removed and the employee became defensive. I ended up paying $40 for a screen protector I never agreed to at that price. This experience felt misleading and pressured. I recommend others be cautious and insist on exact prices upfront.

Yes- they come to your house to fix a cracked screen which is a good thing to do during this COVID…read moretimes, but don't get scammed like I did and get the screen protector which they promote for extra money, which they claim is NASA technology and fool proof. In less than a week my protector bubbled up and peeled. Called and told them the situation and they stated that it has never happened to them before but for for the same price they will happily put another protector on the phone. Best to save your money!

the staff were very nice however the only reason I switched to T-Mobile was for a lower monthly…read morebill. I was assured many times by multiple staff members that my monthly bill would be lower per month than my previous carrier and instead it is $30 higher. I have tried multiple times to resolve this issue with the Port Chester location and am being ignored. would not recommend doing business with this location.

never again!!!!!! the absolute worst customer service ever. the techs have no clue what they are…read moredoing and one even came back from a break stinking of marijuana. no manager on site or he was hiding in the back. one worker just sat there texting during each visit. we had to handle the tranfer ourseleves spending six hours on the phone with customer service. stay away from this place.

Ed (one of the owners) fixed my 13 Pro Max last year in May 2025 after it got ran over by a car &…read morehe did a spectacular job, so I know if I need to go back to get it fixed then I know that I'm in safe hands that actually care about my phone being fixed.

My daughter's Iphone screen was falling apart. I jumped on Google and this was one of the closest…read moreplaces to my house. I gave them a call and was told the repair can be done right away. Once I dropped the phone off, the technician told me I can pick it up in about 30 minutes. 30 minutes later the phone was done and the repair was flawless. The whole transaction was straightforward and smoothly executed. I would absolutely bring my business back here again.

I purchased a new iphone from Edward at the Rye Verizon Store. His service was excellent. He…read moreexplained everything, was patient and straight forward. He executed the transfer of data and synched various devices with the new phone flawlessly. He provided personal attention and results without the angst. The Rye store is small and not hectic. I highly recommend Edward and the Rye store. Michael V

Horrible experience. The salesman Eddy took advantage of my teenage daughter who was in there for…read morea new phone. After he confirmed the price for my wife, he added $250 of accessories when my daughter came back to pick up the phone (many of which were stuck on there). When my wife called they said they couldn't take them back. I had to go into the store two times and was lied to by the manager on several occasions, including telling me he had shipped my daughters ipad back to Verizon. It wasn't true, which was essentially the theme of the experience in dealing with these guys. I guess its our fault for a going to a shore with a bad reputation. Nothing has changed. Don't use them.

Cheap fake screens when applied void iPhone warranty & compromise phone. For example, camera no…read morelonger worked once fake screen was applied. They prefer you pay them cash. (Understandably...)

Great fix for my crack phone screen. The price was good and less than in areas around. I also…read moreappreciated that he did it so quickly for me.