The people from this store were great but I had an extremely bad experience with AT&T customer…read moreservice on the phone. This was honestly the worst customer service I have ever experienced. Every representative I spoke with was rude and unwilling to help. Even with the staff from this store. Several times, agents simply hung up on me instead of resolving the issue. No one clearly explained why my account was canceled, and they refused to assist me in getting my transfer PIN. Because of this, I lost all of my phone numbers that I've had for more than 15 years and also from my business. Now I have to print new business cards, signs, etc I have never experienced such disrespectful and unprofessional treatment from a company. I would not recommend this service to anyone. Absolutely horrible customer service.

Simple in store visit to update prepaid phone for a year required salesman to chat 4x with mgr…read morehidden away. First said yes can do, then no can do, then can only do blah blah ...when asked what happened to the original price he provided at the beginning of the convo he replies "I can only find out what is possible at the end of the process"....Amusing Kafkaesque experience and a complete waste of time.

I would recommend PC Home Solutions to anyone needing help with their computers. Ronn was awesome!…read moreHe was able to diagnose the problems that I was having with my computer and solve them with fast and efficient service. He went above and beyond when it came to explaining what needed to be done. He was also able to provide insight on how I could prevent problems in the future. I had thought my computer was a goner, and all of my documents and pictures were gone. He was able to get them back, good as new and I didn't have to go and buy a new computer!

Top-notch professional service very dependable and knowledgeable.read more

Bought a case. Came back 5 min later to return it and they wouldn't take it back. Awful customer…read moreservice! Just wrong. They don't inform you that you are unable to return products till you try to return it. How are we supposed to know till after the purchase?? BTW- amazon sell cases much cheaper! P.S. If J. Crew, Pottery Barn, William's Sonoma, etc go out of business in the mall, it's only a matter of time before you do too. Karma and greed... that's some combo

I had a broken screen, that's it. I went in, they replaced the screen in about 15 mins. I chose the…read moremore expensive "Apple quality" screen they offered. Next thing you know about 5 mins later I already start having problems I didn't have before. I went back as soon as the problems appeared. They fixed temporarily for no extra charge. I was ok for the rest of the day. It's been a week and I've had a problem with a screen that's to sensitive, charger port being slanted, so I have to charge my phone in an awkward position. And my "Tap to wake" function now works inconsistently. Honestly not worth the $180+ they charged me.

Alex at uBreakiFix was such a big help! I was locked out of my computer and he was patient, going…read morethrough all the right questions. I didn't always know the right answers but he still figured out what the problem was, had it fixed for me, and reminded me I can come back anytime. Thank you!

This shop has talented IT technicians who are highly skilled. These personnel are pleasant to deal…read morewith and know how to deal with Verizon products. I highly recommend this shop.

CHRISTIAN helped get my phone back to life for MUCH cheaper than buying a new phone - even much…read morecheaper than a used or refurbished phone and it was done within 90 minutes. They figured out what the problem MOST LIKELY was and quoted a repair price. Best part- the diagnosis was free. If they find more damage and the repair cost quote increased, they just call you to see if you want to go ahead with the repair anyway. If not ... no charge at all. Dropped the phone off with them and 90 minutes later - it was all set-at the agreed upon quote. Very pleased with service. Would definitely use them again.

Set an appointment through Samsung for 6pm, when I showed up (on time) they said it was too late…read morefor them to check my phone even though they were open for another hour and I was able to set an appointment.

This place is great! No nonsense, professional, courteous, knowledgeable and fast! Alex was a…read morepleasure to deal with and got our iPad and an iPhone back in shape really quickly. He dealt with a busy waiting room with ease and never showed signs of stress. If he's not the owner, he sure put an owner's effort into his job.

Business is closed now in Greenwich, CT, 4/23, but when I took my phone in that had been damaged by…read morewater, Alex, the business owner could not access the photos held, which was all that I wanted. The photos were supposed to be held in the cloud in storage but were not. So Alex sent my phone out to another service, there was no communication for months thereafter, so when I called to see what the progress was with my phone and the photos being retrieved, Alex told me that the second service could not access anything in the phone and sent the phone out for recycling without asking me if I wanted it back. If they had asked me, I would have asked for my phone back and gone for yet another opinion before eliminating my phone or turning it over to some stranger, and not knowing if what was said was true. Very disappointed.

I dropped my cell, cracked my screen. The lower part of my screen started flickering a lot, it was…read morehard to text, watch videos, or do anything with the cell, I also had a crack in the back glass from when I first got the phone. I took it to get fixed, an hour before he told me it would be done, it was done. I had just stopped by to check on progress and he handed me my phone, BRAND NEW, What!?

This guy is living the American Dream. He quit working for the corporate phone repair places and…read moreopened up his own little shack in the back of a tattoo parlor on the second floor of a building in the Bronx, and I swear to god it's the best phone repair place in New York City. Anthony is very personable. If you let him, he'll talk for paragraphs about the inner workings of how phones work, and exactly how he plans to fix yours. He's passionate about giving people a fair price, and will explain to you exactly why it costs what it costs. He clearly puts his heart into this. While he specializes in Apple and Samsung, he was able to go out of his way to fix some Google Pixels for me and my dad, though he had to special-order some parts. My entire family has him as our go-to phone guy now. The phones are good-as-new, and he even throws in a screen protector for good measure. I'd give six stars if I could.

Gabe is the Man!!!!…read more My friend dropped my phone in my pool and I had just had my little girl 1.5 years ago. I thought my pics were backed up, I was wrong. I raced to Verizon to help me back up, they held my phone for 8 hours and said it was backed to ICloud and I was good. They were incorrect. I went to Apple the next day to help me complete what Verizon could not do and they told me "yes everything is transferring over to your new phone you are good" then sent me home. My pics were not transferring and then my phone went dead. I don't care about anything other than pics and videos of my little girl, so relaxing I may have lost all of her .. now I'm hysterical crying and went back to Apple where they turned me away because I didn't have an appointment and told me to come back in an hour. With nowhere to go I did. They then said they could not help me since the phone was dead. They could try to restore it but probably could not help me. They were right this time, they did not help me at all. This is Apple in Stamford btw if you are wondering. The girls name was Raja or something? The check in girl - nasty. I found Gabe at Mobile Rescue in Norwalk and he not only saved ALL of my data.. he sat with me for 2 hours and helped me transfer everything I wanted over to my new phone. He's patient, kind, smart and the type of person you don't come across much these days. You can trust him, I will not go anywhere else EVER again.

These guys is quick and trustworthy. Jaq really good guy. Thanks for repairing me old laptop.read more

Initially I was not going to give this store a great review at all. But they took the time to…read morerespond to my review very professionally showing they care about the customers' experiences. I had an appointment, got there early and still had to wait. But it's not the end of the world. I got an offer via text from Verizon. I called the 800 number and it was a little bit complicated so I decided I wanna sit face-to-face, and go over the terms. When I met with the representative, he was not familiar with that exact offer and suggested several times that I should go back and call the 800 number instead. My initial reaction was that I felt like I didn't fit the box of the customer they were looking for because I was looking for a specific program and had quite a few questions about how it worked. What I will say, is it's probably an issue of training. As a former sales manager of hundreds of people, it would've been better if they sat down and tried to understand what I was looking for and then explain what they could offer. It may have worked out that they got the Sale. Ultimately I did take the new plan when it was explained to me correctly. But the woman on the phone took a good 20-25 minutes answering all my questions. It was a win-win for both Verizon for me.

My wife and I spent most of a day re-signing up with Verizon with a verbal agreement that the…read moremonthly bill would be $95. I have been unable after three days trying to reach the sales person by his personal phone and email. I called the 800 number to hear my bill is $195. I am furious and left a message that if they could not honor their agreement, we would cancel the service. (We had left Verizon after about 20 years paying $80/mo and tried Optimum mobile which offered $20/ mo to find they had terrible service.) Dave

A couple of months ago, I had an amazing experience at the T-Mobile store in Stamford Town Center…read more My phone had broken right when I was in the middle of moving, and all my things --cards, documents, everything-- were packed in boxes. I was very nervous and stressed, but the team was extremely kind, patient, and professional. The manager and the whole team treated me with so much empathy that they managed to calm me down after almost four hours of stress. Through their kindness and sense of humor, they made me feel truly cared for. It wasn't just a simple thing they did -- they really made a difference on a very chaotic day for me. Every time I see my phone, I remember with gratitude everything they did to help me. I definitely recommend this location and would be very happy to return. Thank you from the bottom of my heart for your amazing service and for showing that there are still people who truly care about their customers.

Luis was very rude to me when I called to ask about pricing and programs. Instead of asking me…read moreabout the phones I was interested in, he said, "we've got 30 models of phones and I'm only going price 2." Sorry TMO, lost me.