Initially I was not going to give this store a great review at all. But they took the time to…read morerespond to my review very professionally showing they care about the customers' experiences. I had an appointment, got there early and still had to wait. But it's not the end of the world. I got an offer via text from Verizon. I called the 800 number and it was a little bit complicated so I decided I wanna sit face-to-face, and go over the terms. When I met with the representative, he was not familiar with that exact offer and suggested several times that I should go back and call the 800 number instead. My initial reaction was that I felt like I didn't fit the box of the customer they were looking for because I was looking for a specific program and had quite a few questions about how it worked. What I will say, is it's probably an issue of training. As a former sales manager of hundreds of people, it would've been better if they sat down and tried to understand what I was looking for and then explain what they could offer. It may have worked out that they got the Sale. Ultimately I did take the new plan when it was explained to me correctly. But the woman on the phone took a good 20-25 minutes answering all my questions. It was a win-win for both Verizon for me.

My wife and I spent most of a day re-signing up with Verizon with a verbal agreement that the…read moremonthly bill would be $95. I have been unable after three days trying to reach the sales person by his personal phone and email. I called the 800 number to hear my bill is $195. I am furious and left a message that if they could not honor their agreement, we would cancel the service. (We had left Verizon after about 20 years paying $80/mo and tried Optimum mobile which offered $20/ mo to find they had terrible service.) Dave

A couple of months ago, I had an amazing experience at the T-Mobile store in Stamford Town Center…read more My phone had broken right when I was in the middle of moving, and all my things --cards, documents, everything-- were packed in boxes. I was very nervous and stressed, but the team was extremely kind, patient, and professional. The manager and the whole team treated me with so much empathy that they managed to calm me down after almost four hours of stress. Through their kindness and sense of humor, they made me feel truly cared for. It wasn't just a simple thing they did -- they really made a difference on a very chaotic day for me. Every time I see my phone, I remember with gratitude everything they did to help me. I definitely recommend this location and would be very happy to return. Thank you from the bottom of my heart for your amazing service and for showing that there are still people who truly care about their customers.

Luis was very rude to me when I called to ask about pricing and programs. Instead of asking me…read moreabout the phones I was interested in, he said, "we've got 30 models of phones and I'm only going price 2." Sorry TMO, lost me.

The people from this store were great but I had an extremely bad experience with AT&T customer…read moreservice on the phone. This was honestly the worst customer service I have ever experienced. Every representative I spoke with was rude and unwilling to help. Even with the staff from this store. Several times, agents simply hung up on me instead of resolving the issue. No one clearly explained why my account was canceled, and they refused to assist me in getting my transfer PIN. Because of this, I lost all of my phone numbers that I've had for more than 15 years and also from my business. Now I have to print new business cards, signs, etc I have never experienced such disrespectful and unprofessional treatment from a company. I would not recommend this service to anyone. Absolutely horrible customer service.

Simple in store visit to update prepaid phone for a year required salesman to chat 4x with mgr…read morehidden away. First said yes can do, then no can do, then can only do blah blah ...when asked what happened to the original price he provided at the beginning of the convo he replies "I can only find out what is possible at the end of the process"....Amusing Kafkaesque experience and a complete waste of time.

I recommend Tatiana, one of their customer service reps. She made a difficult process transferring…read morefrom Verizon wireless to T-Mobile easier with her calm, clear and efficient service. I hope her bosses appreciate this stellar employee. Thanks, Tatiana.

Went to the High Ridge Store yesterday to get my daughters phone fixed. While I was there the…read moreemployee added 2 lines WITHOUT my authorization and changed my rate plan all while staying completely silent typing in his little computer. After 45 minutes he told me to take the phone to Apple bc I have Apple Care. I got a text the next day confirming the changes to my account prompting a call to T-Mobile and they fixed everything back to normal. We did an incident report and that employee will be getting fired. DO NOT GO TO THIS STORE - go to the Stamford Mall instead.

I bought my Re-Boost Mobil card at CVS. I called the 800 # on the back. Jenny helped me out by…read morewaving $3 for my daughter's $30.00 plan BC I been member since October. Thank goodness. Now I can text my daughter again. Ty Boost Mobile!;) $%&#@¢*®©¢

I walked out today with four phones, read to give this store 5 HUGE stars... the experience was…read morethat awesome. Johnny helped us, and was patient, accommodating, etc. etc. He installed screen protectors like a pro. I can't say enough good things about working with him -- he even had an associate drive to another store to get me the exact phone color I wanted so that I wouldn't have to come back another day... and he stayed for 90 minutes after closing, on a holiday, to make sure we were 100% set, with all data transferred, prior to leaving. It was truly the most stress-free phone-buying experience I have every encountered. The one caveat -- not quite enough to subtract a full star, but worthy of mention (I wish I could award 4 1/2 stars...) -- is that it does not seem that the store is fully upfront about fees. I had asked multiple times what extra fees there would be, and never really got an answer -- it wasn't until everything was set up that I learned of the per-line setup fees imposed by Verizon (non-negotiable I understand, but it should have been disclosed), plus the "Set up and Go" fee apparently imposed by authorized retailers. TBH the fee was reasonable ($50), given all the time he spent with us, including helping us make arrangements to get phones to family members who are currently in other states... but, again, it should have been disclosed. Just a heads-up to others to insist that you are given all fees upfront, especially when working with authorized retailer in lieu of a corporate store, since they seem discretionary. One additional note: I did have an interaction with a nearby corporate store which was horrendous (and dishonest), so I have no regrets about working with Johnny and the Darien Wireless Zone, and will return!

I got a new phone and for some reason could not get my old phone to back up and transfer to my new…read morephone. It was referred to as the "transfer from hell." Ha! I called and came in, in person to speak to Royale, Peter, and Johnny every day for 7 days. They ultimately were not able to help me solve my issue, however they treated me with so much patience and kindness. They kept my phone overnight, they constantly updated me when necessary and never lost their patience with me. Could not recommend this store more. These guys are the best!

Nathan and Gio are total pros. Super attentive. Very customer service oriented. No question is too…read moresilly or small. This is a real find! I had dealt with them back in July and of course I returned for the current problem. This store is a GREAT resource for Boomers who didn't grow up using iPads in school! I took my 92-year-old friend there to get a new keyboard and they were great helping him. Lots of patience, very informative. If you have any computer issues go to these guys!

My experience with Compco was terrific. I had issues with my new Mac Pro and Jeremy really came…read morethrough. He knew everything about the computer not to mention his ability to work on third party programs (Adobe Photoshop and Illustrator). VERY well done Jeremy. Worth every penny and time. Rick M.

After my MacBook bricked and would not turn back on, I first tried bringing it to UBreakIFix. After…read moreweeks of delays and false promises, UBreakIFix told me that the logic board was damaged and as a result, I would need to pay for a replacement logic board, screen, and keyboard. In addition, my data would be unrecoverable. So, after doing my own research into logic board repairs for my specific model, I learned that it was possible to fix my MacBook and recover my data. So, after searching for local specialists, I found ThinqMac. My first conversation with one of their employees immediately made me feel that I was in good hands. The gentleman corroborated a lot of the information I had found out through my own research. The technicians ran some tests on my computer and eventually sent it out to a company that specializes in logic board repair. In the end, after being told by UBreakIFix and Apple that my data was unrecoverable and my computer would never turn on again, the folks at ThinqMac proved them wrong. My computer has been as good as new for the last 4 months and I was able to recover my data. Don't waste your time anywhere else, the folks at ThinqMac know what they are doing. Thank you again!

Incredibly helpful, and provided fantastic customer service! Thinq Mac is great!! Extremely…read moreknowledgeable and laid out all my options and also offered excellent advice. HIGHLY RECOMMEND. The next time I need help, I won't go anywhere else, very glad I found them.

John Higgins, Jr. Corporate Vice President of Customer Care…read more cc: Thomas Rutledge Iana Zemniakova John Bickham They raised the price on internet service. Hid it in the pdf online that they know nobody looks at. And then have their customer service people be completely rude to you implying that you are silly for not knowing about the price increase that they clearly hid in the place where most people don't look. Anything they really want you to know about they put in an email, in a notification when you first log in, or on the actual page when you go to billing online. Anything they don't want you to know about, but want to be able to say they told you about, they put somewhere in a pdf online. The customer service rep was sooo rude. And you're only that rude if the company and environment allows you to be. People are just calling for the information. Nobody is calling for you to pretend that this information was put in an obvious place, or pretend that other customers aren't calling about the same thing. I barely got the question out before the rep started in with a rote response. When the rudeness kicked in, I asked you're telling me no one else asked this question or had this problem. Stop it. They also need to have a better easier way to give feedback on reps so they can't be rude and then hide and blend in with the safety of anonymity. The price increase is not the reps fault. But the rudeness, passive aggressiveness and condescension is. Giving a bad rude unhelpful attitude but with a smile and a laugh is. A company who actually cared about customers would not keep people on who did this kind of thing. Just give the information, apologize on behalf of the company, and understand people's frustration and show some understanding of what happens for people when companies pull this kind of thing. Give whatever help or discounts that you can. But there's no reason to add a bad attitude or condescending attitude to this kind of thing. With everything people are going through now, and all the stress people are under be friendly warm understanding regardless of the situation and you can change, someones day instead of piling on by adding your own rudeness to this kind of thing. It is a stressful time for all. Train reps to take better care of people, and instead of adding more stress to people's days and lives you could have them add something positive helpful truthful or kind. But also there are many reps on their own who do this. This rep didn't and there was no way to give feedback about it so they'd have to improve their performance.

I have had Spectrum from way back before Charter Communications acquired them, so let's say about…read more50 years. Never have I had a problem, until today. I moved last month from Lockhart TX, where I had the current Spectrum account for 15 years, never a late payment and never a disconnect. I terminated my service in March, Spectrum says it was March 23, but I moved March 20, 2026, so I think the disconnect was earlier. I turned in the equipment as requested. Today, I got a notice, not by mail, not by email, but by text that my account was delinquent and that my service would be terminated if I did not pay $348.13. I contacted Spectrum and I was informed, since my disconnect was 3 days after the start of the billing cycle, I owed for the rest of March and April. They said there was not proration for the 3 days and that I owed for the whole month, even though the account had been disconnected and my equipment had been turned in. I also checked on April 1st, 2026 and my Spectrum account had a $0 balance. For whatever good it does, I filed a complaint with the BBB. Beware when dealing with these crooks.