Horrible. Overcharged Me for no reason. They make promises they don't keep They outsource…read moreemployed that do not know how to fix things. 0 stars !

I have been a customer for over 14 years, and have chose to deal with the spotty cable and internet…read moreservice. Now, years later I move to a new home. The tech comes to my new address and is in such a rush, he leave the fiber optic cable dangling on the floor in the basement. Additionally I give home three cable boxes and a modem from my old address. Low and behold Optimum is now trying to charge me for 3 cable boxes and a modem. Fast/slow forward 2 weeks, miraculously they found the modem but not the cable boxes. The charge went down from $700 and change to $500 and change. It is absurd that they now, still want to charge me for their incompetent tech mishandling of the equipment. The company is one huge scam. There product is subpar as I'd their customers service. My next email and call will be to the BBB, and my state reps office. Do yourself a favor and find another provider for your cable, internet and phone service. BEWARE!!!!!

terrible internet service. I'm supposed to be getting 1G download speed but I've been testing it…read moremany times a day for the last 2 weeks and it averages below 1Mb. Terrible DVR service. due to the poor internet speeds, playback is often interrupted or unavailable. I have to reboot the cable device every other day just to watch live tv. Service like this is pushing me to drop cable altogether and rely on streaming services for my entertainment.

If you are using Optimum for Internet, odds are you are getting banged out. I was. I just…read moreswitched and am paying 1/3 of what I was with a 3 year lock for twice the speed. And it took me 30 mins on the phone to cancel. They are the worst. (and they offered me a crazy deal at the end, and said it was my fault for not requesting it earlier..)

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Initially I was not going to give this store a great review at all. But they took the time to…read morerespond to my review very professionally showing they care about the customers' experiences. I had an appointment, got there early and still had to wait. But it's not the end of the world. I got an offer via text from Verizon. I called the 800 number and it was a little bit complicated so I decided I wanna sit face-to-face, and go over the terms. When I met with the representative, he was not familiar with that exact offer and suggested several times that I should go back and call the 800 number instead. My initial reaction was that I felt like I didn't fit the box of the customer they were looking for because I was looking for a specific program and had quite a few questions about how it worked. What I will say, is it's probably an issue of training. As a former sales manager of hundreds of people, it would've been better if they sat down and tried to understand what I was looking for and then explain what they could offer. It may have worked out that they got the Sale. Ultimately I did take the new plan when it was explained to me correctly. But the woman on the phone took a good 20-25 minutes answering all my questions. It was a win-win for both Verizon for me.

My wife and I spent most of a day re-signing up with Verizon with a verbal agreement that the…read moremonthly bill would be $95. I have been unable after three days trying to reach the sales person by his personal phone and email. I called the 800 number to hear my bill is $195. I am furious and left a message that if they could not honor their agreement, we would cancel the service. (We had left Verizon after about 20 years paying $80/mo and tried Optimum mobile which offered $20/ mo to find they had terrible service.) Dave

I needed a replacement travel phone provider when Skype ended voip service. Tossible Digits not…read moreonly filled the void, it was a hidden gem with features that far surpassed other vendors. Phone connections while outside the U. S. are reliable and the customer service people have been super helpful to get me set up with service. What a refreshing option to have email help from real people who know what they are doing.

MOST OF THEIR 5 STAR REVIEWS ARE FAKE EITHER FROM WORKERS OR BOUGHT FROM SHADY WEBSITES…read more------------------ I cancelled my subscription a month ago because their service was shit. Then I got an e-mail about my account being suspended because of a refused charge, which I thought nothing of. Then suddenly my card got a charge from them. I immediately messaged support about how they wrongly charged my card. But this "PJ" from their side kept saying that I did not cancel my subscription which I did. They forced me to open the page again and cancel it AGAIN. Im pretty sure they'll keep charging my card next month so I blocked their payments from my side. Also they refused to give me a refund when they were the ones in the wrong. I messaged the same day I got the charge, because I already cancelled. They still kept insisting that I didn't when it was in my freaking browsers history. This is unacceptable for a company who's service is also shit.

I walked out today with four phones, read to give this store 5 HUGE stars... the experience was…read morethat awesome. Johnny helped us, and was patient, accommodating, etc. etc. He installed screen protectors like a pro. I can't say enough good things about working with him -- he even had an associate drive to another store to get me the exact phone color I wanted so that I wouldn't have to come back another day... and he stayed for 90 minutes after closing, on a holiday, to make sure we were 100% set, with all data transferred, prior to leaving. It was truly the most stress-free phone-buying experience I have every encountered. The one caveat -- not quite enough to subtract a full star, but worthy of mention (I wish I could award 4 1/2 stars...) -- is that it does not seem that the store is fully upfront about fees. I had asked multiple times what extra fees there would be, and never really got an answer -- it wasn't until everything was set up that I learned of the per-line setup fees imposed by Verizon (non-negotiable I understand, but it should have been disclosed), plus the "Set up and Go" fee apparently imposed by authorized retailers. TBH the fee was reasonable ($50), given all the time he spent with us, including helping us make arrangements to get phones to family members who are currently in other states... but, again, it should have been disclosed. Just a heads-up to others to insist that you are given all fees upfront, especially when working with authorized retailer in lieu of a corporate store, since they seem discretionary. One additional note: I did have an interaction with a nearby corporate store which was horrendous (and dishonest), so I have no regrets about working with Johnny and the Darien Wireless Zone, and will return!

I got a new phone and for some reason could not get my old phone to back up and transfer to my new…read morephone. It was referred to as the "transfer from hell." Ha! I called and came in, in person to speak to Royale, Peter, and Johnny every day for 7 days. They ultimately were not able to help me solve my issue, however they treated me with so much patience and kindness. They kept my phone overnight, they constantly updated me when necessary and never lost their patience with me. Could not recommend this store more. These guys are the best!

I recommend Tatiana, one of their customer service reps. She made a difficult process transferring…read morefrom Verizon wireless to T-Mobile easier with her calm, clear and efficient service. I hope her bosses appreciate this stellar employee. Thanks, Tatiana.

Went to the High Ridge Store yesterday to get my daughters phone fixed. While I was there the…read moreemployee added 2 lines WITHOUT my authorization and changed my rate plan all while staying completely silent typing in his little computer. After 45 minutes he told me to take the phone to Apple bc I have Apple Care. I got a text the next day confirming the changes to my account prompting a call to T-Mobile and they fixed everything back to normal. We did an incident report and that employee will be getting fired. DO NOT GO TO THIS STORE - go to the Stamford Mall instead.