I give this place a huge thumbs down. On Friday, August 16th I had a scheduled meeting with Chris…read moreSevero at 6:00pm. Not only did I waste my time but I had to watch the procession of customers march in, each with a problem and none really being solved. By 7:20 I had to leave, had another appointment and left without a single glance or apology or explanation. One would think that with the internet being a source of information right at your fingertips Chris might have humbled himself and placed a simple phone call. People's time matters, my time matters. These authorized dealers are a dime a dozen, do yourself a favor and go to the real Verizon, you'd be much better off.

Andre was great from start to finish. Wired our whole house, speakers, TV, everything. We changed…read morewhat we wanted a dozen times and he was so easy to work through the whole process. Highly recommended.

I have used Pro Visual and its owner, Andre, several times now, for TV and video services. These…read moreinclude full house wiring, cabling, cameras, and wireless, among other things. Andre is always fair in his estimation, true to his word and has delivered each time with excellent results. The work has been meticulous and reliable. The prices are fair. I would highly recommend Pro Visual's services.

John Higgins, Jr. Corporate Vice President of Customer Care…read more cc: Thomas Rutledge Iana Zemniakova John Bickham They raised the price on internet service. Hid it in the pdf online that they know nobody looks at. And then have their customer service people be completely rude to you implying that you are silly for not knowing about the price increase that they clearly hid in the place where most people don't look. Anything they really want you to know about they put in an email, in a notification when you first log in, or on the actual page when you go to billing online. Anything they don't want you to know about, but want to be able to say they told you about, they put somewhere in a pdf online. The customer service rep was sooo rude. And you're only that rude if the company and environment allows you to be. People are just calling for the information. Nobody is calling for you to pretend that this information was put in an obvious place, or pretend that other customers aren't calling about the same thing. I barely got the question out before the rep started in with a rote response. When the rudeness kicked in, I asked you're telling me no one else asked this question or had this problem. Stop it. They also need to have a better easier way to give feedback on reps so they can't be rude and then hide and blend in with the safety of anonymity. The price increase is not the reps fault. But the rudeness, passive aggressiveness and condescension is. Giving a bad rude unhelpful attitude but with a smile and a laugh is. A company who actually cared about customers would not keep people on who did this kind of thing. Just give the information, apologize on behalf of the company, and understand people's frustration and show some understanding of what happens for people when companies pull this kind of thing. Give whatever help or discounts that you can. But there's no reason to add a bad attitude or condescending attitude to this kind of thing. With everything people are going through now, and all the stress people are under be friendly warm understanding regardless of the situation and you can change, someones day instead of piling on by adding your own rudeness to this kind of thing. It is a stressful time for all. Train reps to take better care of people, and instead of adding more stress to people's days and lives you could have them add something positive helpful truthful or kind. But also there are many reps on their own who do this. This rep didn't and there was no way to give feedback about it so they'd have to improve their performance.

Please give consumers the opportunity to rate a company as a ZERO…read more Worst customer service when using their live chat and oftentimes via phone as well. (Literally the only exception was my most recent call with MiLady. She was great however the chat was a disaster as usual.) Peter from the chat feature was a total jerk and pushy beyond belief when I contacted them for help. ​ Incredibly expensive. Unrealistic price increases. Just cancelled. Done.

I rarely write a review, unless absolutely necessary…read more.. By all means - DO NOT - switch to Spectrum mobile or Spectrum at all. If your previous provider is uncooperative, delays getting you final documentation, and withdraws funds from your bank account so you can't pay...Spectrum will deny your Mobile Transfer Reimbursement. After speaking with the store staff, customer service (Wanda & Kayla) and team lead (Patricia) on the phone, there are NO EXCEPTIONS. Not once was I told that if there were any delays or complications that I would not receive my reimbursement - I reached out to Spectrum multiple times before the deadline too. Even if you have been a Spectrum client for almost 20 years - no ifs, ands, or buts about it. Wait until you have paid off your current service or, better yet, choose another company.

These people have a bad leak watch your personal information. Just got a call from someone saying…read morethey were with spectrum about my bill called about it and they have no records of the call. This person knew all my information and spectrum seems extremely unconcerned.

Thank god for for George's. When Directv let me down and made me wait three days for a service…read morecall. George's jumped in and saved the day by coming by the next day. The technician was professional and immediately fixed the problem. These guys are great. Thank you.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I want to update my review of JCADS. We recently purchased a new television with a great cyber…read moreMonday deal. First phone call was to jcads. They came when we asked them to and installed our new tv professionally and perfectly. We even had them back to help with wiring. Everyone needs to reach out to them and experience the top notch service and quality product they bring to the table. Great job guy Ok folks here we go again. I'm going to update my JCADS review. Today we are moving into a bigger apartment in the same building. Who you gonna call ? We didn't call Ghostbusters. We called JCADS. It seems they're our first call after our family. Well they've come on time, professional and as always amazing at what they do. Moved our TVs and floating shelves. I don't just recommend JCADS I promise you that you will be thrilled. Make the call folks.

Excellent service and quality for mounting a large TV. A+ would use again for anything they doread more

I am a new homeowner and I hired Bill and his team to install two televisions and advise me on…read moresound, security and WiFi. Bill began the engagement by doing a walk-thru of our house and spending time educating us on various options, without pressuring us to purchase any services or products. During the walk-thru, Bill provided me with talking points to go through with the Verizon FIOS technician, who was coming to install wireless internet the following day. A few days later, Bill returned to install two televisions. His staff approached the project as problem solvers, as they carefully hung both televisions (ensuring they were both secure) and thoughtfully and creatively hid all wires behind walls. Further, while making necessary holes in the walls, one technician held a vacuum to ensure that they did not leave a mess. Just a small demonstration of how thoughtfully they treat houses that they work in. Additionally, Bill provided an accurate and fair estimate and was very conscious of costs throughout the project. Bill and his team work very hard, are efficient, and spend the needed time to develop the best plan to wire the space. While we haven't yet addressed the music / stereo in the house, I will certainly call Bill when I'm ready to do so. Bill and his team were professional, patient, reliable, and extraordinarily good at what they do. I highly recommend Bill and his team for any electronics related projects in your home or office.

***LOOK NO FURTHER*** Bill and his team are without question your solution for anything that plugs…read morein, WiFi, computer, home A/V, you name it. His knowledge is superior and from the start of any project big or small, his energy and enthusiasm to help you is present until the job is done. Bill makes himself available to troubleshoot from a DISTANCE and that is VALUE. STOP READING AND CONTACT BILL @ KANE PC ! I wish I had 3 thumbs for this guy.