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Verizon Fios Riverside

1.0 (1 review)
Closed • 7:00 am - 9:00 pm

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13 years ago

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Charter Communications

Charter Communications

(49 reviews)

John Higgins, Jr. Corporate Vice President of Customer Care…read more cc: Thomas Rutledge Iana Zemniakova John Bickham They raised the price on internet service. Hid it in the pdf online that they know nobody looks at. And then have their customer service people be completely rude to you implying that you are silly for not knowing about the price increase that they clearly hid in the place where most people don't look. Anything they really want you to know about they put in an email, in a notification when you first log in, or on the actual page when you go to billing online. Anything they don't want you to know about, but want to be able to say they told you about, they put somewhere in a pdf online. The customer service rep was sooo rude. And you're only that rude if the company and environment allows you to be. People are just calling for the information. Nobody is calling for you to pretend that this information was put in an obvious place, or pretend that other customers aren't calling about the same thing. I barely got the question out before the rep started in with a rote response. When the rudeness kicked in, I asked you're telling me no one else asked this question or had this problem. Stop it. They also need to have a better easier way to give feedback on reps so they can't be rude and then hide and blend in with the safety of anonymity. The price increase is not the reps fault. But the rudeness, passive aggressiveness and condescension is. Giving a bad rude unhelpful attitude but with a smile and a laugh is. A company who actually cared about customers would not keep people on who did this kind of thing. Just give the information, apologize on behalf of the company, and understand people's frustration and show some understanding of what happens for people when companies pull this kind of thing. Give whatever help or discounts that you can. But there's no reason to add a bad attitude or condescending attitude to this kind of thing. With everything people are going through now, and all the stress people are under be friendly warm understanding regardless of the situation and you can change, someones day instead of piling on by adding your own rudeness to this kind of thing. It is a stressful time for all. Train reps to take better care of people, and instead of adding more stress to people's days and lives you could have them add something positive helpful truthful or kind. But also there are many reps on their own who do this. This rep didn't and there was no way to give feedback about it so they'd have to improve their performance.

I have had Spectrum from way back before Charter Communications acquired them, so let's say about…read more50 years. Never have I had a problem, until today. I moved last month from Lockhart TX, where I had the current Spectrum account for 15 years, never a late payment and never a disconnect. I terminated my service in March, Spectrum says it was March 23, but I moved March 20, 2026, so I think the disconnect was earlier. I turned in the equipment as requested. Today, I got a notice, not by mail, not by email, but by text that my account was delinquent and that my service would be terminated if I did not pay $348.13. I contacted Spectrum and I was informed, since my disconnect was 3 days after the start of the billing cycle, I owed for the rest of March and April. They said there was not proration for the 3 days and that I owed for the whole month, even though the account had been disconnected and my equipment had been turned in. I also checked on April 1st, 2026 and my Spectrum account had a $0 balance. For whatever good it does, I filed a complaint with the BBB. Beware when dealing with these crooks.

Verizon

Verizon

(27 reviews)

$$$

Initially I was not going to give this store a great review at all. But they took the time to…read morerespond to my review very professionally showing they care about the customers' experiences. I had an appointment, got there early and still had to wait. But it's not the end of the world. I got an offer via text from Verizon. I called the 800 number and it was a little bit complicated so I decided I wanna sit face-to-face, and go over the terms. When I met with the representative, he was not familiar with that exact offer and suggested several times that I should go back and call the 800 number instead. My initial reaction was that I felt like I didn't fit the box of the customer they were looking for because I was looking for a specific program and had quite a few questions about how it worked. What I will say, is it's probably an issue of training. As a former sales manager of hundreds of people, it would've been better if they sat down and tried to understand what I was looking for and then explain what they could offer. It may have worked out that they got the Sale. Ultimately I did take the new plan when it was explained to me correctly. But the woman on the phone took a good 20-25 minutes answering all my questions. It was a win-win for both Verizon for me.

My wife and I spent most of a day re-signing up with Verizon with a verbal agreement that the…read moremonthly bill would be $95. I have been unable after three days trying to reach the sales person by his personal phone and email. I called the 800 number to hear my bill is $195. I am furious and left a message that if they could not honor their agreement, we would cancel the service. (We had left Verizon after about 20 years paying $80/mo and tried Optimum mobile which offered $20/ mo to find they had terrible service.) Dave

Verizon Fios Riverside - televisionserviceproviders - Updated May 2026

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