I came home to find no internet connection, I tried rebooting my router and box in my garage, no…read moreluck, called Verizon for text support, just to find out that they are closed over the weekend, really ?? We depend on internet foe work, entertainment, home safety systems, health monitor devices, really Verizon ? Get to work !

Worst customer service ever. Incompetent. Employees don't know the products, no product signage at…read moreall, and they forced me to create a brand new FIOS account (rather than add it to my existing wireless account) which prevented me from getting the bundled deal. This store should either be closed or placed under new management and overhauled top to bottom.

These people have a bad leak watch your personal information. Just got a call from someone saying…read morethey were with spectrum about my bill called about it and they have no records of the call. This person knew all my information and spectrum seems extremely unconcerned.

I ordered a new iPhone 16e and found the screen size too small so I called them and got the bigger…read more16plus. I only had the 16e for a few days and sent it back in like new condition with no scratches. Found out a couple weeks later they had taken out $321 of my checking account for a screen that was not scratched when I sent it back. This is a legal scam they have going. Please take photos of your phone front and back before shipping back if it isn't scratched. At least you will have photos.

John Higgins, Jr. Corporate Vice President of Customer Care…read more cc: Thomas Rutledge Iana Zemniakova John Bickham They raised the price on internet service. Hid it in the pdf online that they know nobody looks at. And then have their customer service people be completely rude to you implying that you are silly for not knowing about the price increase that they clearly hid in the place where most people don't look. Anything they really want you to know about they put in an email, in a notification when you first log in, or on the actual page when you go to billing online. Anything they don't want you to know about, but want to be able to say they told you about, they put somewhere in a pdf online. The customer service rep was sooo rude. And you're only that rude if the company and environment allows you to be. People are just calling for the information. Nobody is calling for you to pretend that this information was put in an obvious place, or pretend that other customers aren't calling about the same thing. I barely got the question out before the rep started in with a rote response. When the rudeness kicked in, I asked you're telling me no one else asked this question or had this problem. Stop it. They also need to have a better easier way to give feedback on reps so they can't be rude and then hide and blend in with the safety of anonymity. The price increase is not the reps fault. But the rudeness, passive aggressiveness and condescension is. Giving a bad rude unhelpful attitude but with a smile and a laugh is. A company who actually cared about customers would not keep people on who did this kind of thing. Just give the information, apologize on behalf of the company, and understand people's frustration and show some understanding of what happens for people when companies pull this kind of thing. Give whatever help or discounts that you can. But there's no reason to add a bad attitude or condescending attitude to this kind of thing. With everything people are going through now, and all the stress people are under be friendly warm understanding regardless of the situation and you can change, someones day instead of piling on by adding your own rudeness to this kind of thing. It is a stressful time for all. Train reps to take better care of people, and instead of adding more stress to people's days and lives you could have them add something positive helpful truthful or kind. But also there are many reps on their own who do this. This rep didn't and there was no way to give feedback about it so they'd have to improve their performance.

Please give consumers the opportunity to rate a company as a ZERO…read more Worst customer service when using their live chat and oftentimes via phone as well. (Literally the only exception was my most recent call with MiLady. She was great however the chat was a disaster as usual.) Peter from the chat feature was a total jerk and pushy beyond belief when I contacted them for help. ​ Incredibly expensive. Unrealistic price increases. Just cancelled. Done.

I am a new homeowner and I hired Bill and his team to install two televisions and advise me on…read moresound, security and WiFi. Bill began the engagement by doing a walk-thru of our house and spending time educating us on various options, without pressuring us to purchase any services or products. During the walk-thru, Bill provided me with talking points to go through with the Verizon FIOS technician, who was coming to install wireless internet the following day. A few days later, Bill returned to install two televisions. His staff approached the project as problem solvers, as they carefully hung both televisions (ensuring they were both secure) and thoughtfully and creatively hid all wires behind walls. Further, while making necessary holes in the walls, one technician held a vacuum to ensure that they did not leave a mess. Just a small demonstration of how thoughtfully they treat houses that they work in. Additionally, Bill provided an accurate and fair estimate and was very conscious of costs throughout the project. Bill and his team work very hard, are efficient, and spend the needed time to develop the best plan to wire the space. While we haven't yet addressed the music / stereo in the house, I will certainly call Bill when I'm ready to do so. Bill and his team were professional, patient, reliable, and extraordinarily good at what they do. I highly recommend Bill and his team for any electronics related projects in your home or office.

***LOOK NO FURTHER*** Bill and his team are without question your solution for anything that plugs…read morein, WiFi, computer, home A/V, you name it. His knowledge is superior and from the start of any project big or small, his energy and enthusiasm to help you is present until the job is done. Bill makes himself available to troubleshoot from a DISTANCE and that is VALUE. STOP READING AND CONTACT BILL @ KANE PC ! I wish I had 3 thumbs for this guy.

Andre was great from start to finish. Wired our whole house, speakers, TV, everything. We changed…read morewhat we wanted a dozen times and he was so easy to work through the whole process. Highly recommended.

I have used Pro Visual and its owner, Andre, several times now, for TV and video services. These…read moreinclude full house wiring, cabling, cameras, and wireless, among other things. Andre is always fair in his estimation, true to his word and has delivered each time with excellent results. The work has been meticulous and reliable. The prices are fair. I would highly recommend Pro Visual's services.

Thank god for for George's. When Directv let me down and made me wait three days for a service…read morecall. George's jumped in and saved the day by coming by the next day. The technician was professional and immediately fixed the problem. These guys are great. Thank you.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

We have had nothing but success and reliability with them for many years. If you are looking for a…read morereliable low voltage contractor, you have found the right place. Bob

From the owner: New York Network Cabling and Fiber Optic offers data & voice cabling and network services for…read morecommercial and industrial customers throughout NY, NJ, & CT.(Sorry No Residential.) Our telecommunications and wiring services include, Cat5-Cat5e-Cat6 Cable Installation Fiber Optic Cabling, Termination, and Testing Business Telephone Systems - VOIP (Voice Over IP) Commercial Wireless Network Solutions - Point to Point Wireless Server Room Projects- Build, Clean Up, Relocate, etc Security- IP Cameras, CCTV, Video Surveillance Dmarc Extensions - Cut Overs - Technicians Available New York Network Cabling and Fiber Optic offers telecommunications services in New York and New Jersey including Manhattan, Brooklyn,Bronx, New York City, Buffalo, Rochester, Yonkers, New Rochelle, Mount Vernon, Newark, Jersey City, Elizabeth, Staten Island and surrounding areas.

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider