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Verizon Fios

1.1 (9 reviews)
Closed • 7:00 am - 9:00 pm

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Astound | Long Island City

Astound | Long Island City

(113 reviews)

Woodside

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Astound Business Solutions | Long Island City

Astound Business Solutions | Long Island City

(10 reviews)

Theater District, Midtown West

Astound answered my review with a stock answer about how they value their clear and honest…read morecommunication about pricing. In my experience and according to the many bad reviews they have received on Yelp and elsewhere, it is certain that they are not providing clear and honest communication regarding promotion and pricing. They pay someone to answer complaints with the stock reply that I received. Let them email or contact me about keeping their word with regard to the lock in for five year pricing their supervisor, Atanasha, gave me on 12/5/25 of $30 a month inclusive of taxes. She based this price on a plan of $45 which, with my $15 Customer Loyalty Credit, came to $30. Astound is astoundingly dishonest in its pricing practices. Do not fall for their reducing your monthly bill by $5 by doing autopay that involves giving them your bank account number. With your bank account number, they can help themselves to any increase they want. Beware. These are seasoned rip-off artists and should be watched closely.

The biggest rip off of a company I have ever seen. They had an agreement with my apartment building…read moreso that they were the only internet provider that my apartment could use. I went with the cheapest option, 55$ a month. After a "high speed internet" charge ($40) and a router rental charge ($20) were applied, my bill was 115 dollars a month! I called to complain but was told that there was nothing they could do about the charges. More than doubled the cost (which I was NOT informed about when purchasing the internet originally) from fees! Oh, and there was a 1$ "One-time charge" on multiple accounts. And it is illegal to have unexplained itemized charges on bills. NEVER get this internet if you can avoid it (unfortunately they use borderline illegal monopolistic practices to force you into using their service).

Verizon Fios - televisionserviceproviders - Updated May 2026

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