I give this place a huge thumbs down. On Friday, August 16th I had a scheduled meeting with Chris…read moreSevero at 6:00pm. Not only did I waste my time but I had to watch the procession of customers march in, each with a problem and none really being solved. By 7:20 I had to leave, had another appointment and left without a single glance or apology or explanation. One would think that with the internet being a source of information right at your fingertips Chris might have humbled himself and placed a simple phone call. People's time matters, my time matters. These authorized dealers are a dime a dozen, do yourself a favor and go to the real Verizon, you'd be much better off.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

Andre was great from start to finish. Wired our whole house, speakers, TV, everything. We changed…read morewhat we wanted a dozen times and he was so easy to work through the whole process. Highly recommended.

I have used Pro Visual and its owner, Andre, several times now, for TV and video services. These…read moreinclude full house wiring, cabling, cameras, and wireless, among other things. Andre is always fair in his estimation, true to his word and has delivered each time with excellent results. The work has been meticulous and reliable. The prices are fair. I would highly recommend Pro Visual's services.

***LOOK NO FURTHER*** Bill and his team are without question your solution for anything that plugs…read morein, WiFi, computer, home A/V, you name it. His knowledge is superior and from the start of any project big or small, his energy and enthusiasm to help you is present until the job is done. Bill makes himself available to troubleshoot from a DISTANCE and that is VALUE. STOP READING AND CONTACT BILL @ KANE PC ! I wish I had 3 thumbs for this guy.

I work as a project manager and my client wanted to install an articulating mounted signage display…read moreon a glass tiled wall in a retail store. A number of contractors didn't want to take on the job or stated it couldn't be done without causing more damage. I called Bill and we scheduled a time. His technicians turned up early and they installed the monitor within the hour. It was amazing to see the detail in their work. They protected the floors and cabinetry with drop cloths and while one was drilling, the other tech had the vacuum directly at the drill site, ensuring there were no glass shards on the ground. The end result, a perfect installation from a professional company at a great price. I highly recommend Bill and his company.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

What can I say working here at Viacom 345 Hudson location has been a such great experience. Many…read morefriendly faces and many work alcoholics! This location would be considered the little brother/sister of the bigger location located around time square. Definitely an enjoyable work place with great perks and events.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Astound answered my review with a stock answer about how they value their clear and honest…read morecommunication about pricing. In my experience and according to the many bad reviews they have received on Yelp and elsewhere, it is certain that they are not providing clear and honest communication regarding promotion and pricing. They pay someone to answer complaints with the stock reply that I received. Let them email or contact me about keeping their word with regard to the lock in for five year pricing their supervisor, Atanasha, gave me on 12/5/25 of $30 a month inclusive of taxes. She based this price on a plan of $45 which, with my $15 Customer Loyalty Credit, came to $30. Astound is astoundingly dishonest in its pricing practices. Do not fall for their reducing your monthly bill by $5 by doing autopay that involves giving them your bank account number. With your bank account number, they can help themselves to any increase they want. Beware. These are seasoned rip-off artists and should be watched closely.

The biggest rip off of a company I have ever seen. They had an agreement with my apartment building…read moreso that they were the only internet provider that my apartment could use. I went with the cheapest option, 55$ a month. After a "high speed internet" charge ($40) and a router rental charge ($20) were applied, my bill was 115 dollars a month! I called to complain but was told that there was nothing they could do about the charges. More than doubled the cost (which I was NOT informed about when purchasing the internet originally) from fees! Oh, and there was a 1$ "One-time charge" on multiple accounts. And it is illegal to have unexplained itemized charges on bills. NEVER get this internet if you can avoid it (unfortunately they use borderline illegal monopolistic practices to force you into using their service).

Today I went to switch from T-Mobile to Spectrum for my mobile phone. I was there for 3 hours but…read moreit wasn't because of spectrum, it was because of T-Mobile. Kaitlyn was such a patient person, very helpful and gave me such an amazing customer service. I did make a reservation before I got to the store, which made my wait time super short. 3 minute wait! Miguel was another person who helped keep my momentum up and the manager Lilli was attentive and readily available to answer any questions I had. This store definitely is TWO THUMBS UP in my book! I walked out with 2 iPhone 15s and if it wasn't for the ban on Apple Watches, I was gonna get one too.

Do not visit this location. Some customer service assistants are ok. Most are not. They walk around…read moretalking to one another and texting on their phones. When you are finally attended, they are unfriendly and incompetent - they are not able to answer simple questions and tell you to call customer service instead. Why have a physical store then? An embarrassment to the neighborhood and to the Latin community. Hire staff trained in customer service practices not just bodies who walk around doing nothing, killing time for a paycheck.