Initially I was not going to give this store a great review at all. But they took the time to respond to my review very professionally showing they care about the customers' experiences. I had an appointment, got there early and still had to wait. But it's not the end of the world. I got an offer via text from Verizon. I called the 800 number and it was a little bit complicated so I decided I wanna sit face-to-face, and go over the terms. When I met with the representative, he was not familiar with that exact offer and suggested several times that I should go back and call the 800 number instead. My initial reaction was that I felt like I didn't fit the box of the customer they were looking for because I was looking for a specific program and had quite a few questions about how it worked. What I will say, is it's probably an issue of training. As a former sales manager of hundreds of people, it would've been better if they sat down and tried to understand what I was looking for and then explain what they could offer. It may have worked out that they got the Sale. Ultimately I did take the new plan when it was explained to me correctly. But the woman on the phone took a good 20-25 minutes answering all my questions. It was a win-win for both Verizon for me. read more

Verizon - Store - Mobile Phones Near Me - Stamford, Connecticut

My wife and I spent most of a day re-signing up with Verizon with a verbal agreement that the monthly bill would be $95. I have been unable after three days trying to reach the sales person by his personal phone and email. I called the 800 number to hear my bill is $195. I am furious and left a message that if they could not honor their agreement, we would cancel the service. (We had left Verizon after about 20 years paying $80/mo and tried Optimum mobile which offered $20/ mo to find they had terrible service.) Dave read more

Purchased a phone for my son last week. Had them look at my cracked phone. Was told I could get a replacement through zagg because it's under warranty, which I did. Was also told by our sales person to bring it in anytime in the future and they will replace it for me. So I did, a week later when I got the replacement glass. Only thing, when I brought my cracked phone to the exact sales person, a week later, I was told that they don't replace them but they'll help me out this time.... Why did the story change in a week!! I was very taken aback by this because he told me one thing when he wanted to make a sale for my son's phone, yet another when I showed up with my phone. I have been a loyal customer for the past 12 years, Verizon on high ridge. Keep this up and I will definitely go elsewhere. read more

Sort of like the DMV or the post office vibe, workers unhappy to see you walk in the door, they get the job done but with minimal effort and certainly no "thanks for being a Verizon customer", actually no thank you at all since they think they are doing the customer a favor in looking up from their social media to speak with us. read more

Leo the assistant manager has obviously not been rd trained is how to resolve issues as he brushes off even minor issues and puts it back in the customer's lap. This afternoon I was in the store ( which was very crowded) and when I asked Leo for help in accessing my account, his answer was for me to call customer service. Today is Saturday and Being that customer service is only open m-f, I left the store as I had to wait until mon for help. Asst mgr Leo should either be replaced or schooled in customer resolution and customer service read more

Sat Aug 28. Four Verizon employees help four customers. Waited 30 minutes. Unbelievably slow. Even the customers at the counter were rolling their eyes. The place is in walking distance to my house but im not going there again. read more

Kenny and Dimitry are both excellent, super-efficient, fast, reasonable, and kind.

So, one might wonder, why do I keep coming back... location.. location.. location. The truth of the matter, the good people here quickly move on to greener pastures and the ones that come in... wow!!! brace yourself... anyhow, the earlier review still stands!!! they really suck!!! read more

Verizon - Mobile Phones Near Me - Stamford, Connecticut

Worst customer experience. They are scammers too. They do illegal methods of advertising while selling products. Employees collude together in their schemes. Verizon has been monitoring this location. In addition this location has the least care for for customer service. A customer who's not even looking to buy or exchange but just wants to have his product installed on his phone is told sorry it's after hours and they won't help. Where is the humanity in their employees? You ate there helping other customers after hours but you can't help a person to put a screen protector on. The history at this location is forever becoming more grave. Do not shop here. read more

Excellent service by a very knowledgeable young man. Went on a Saturday afternoon, unsure about how to solve our problem, and within minutes it was solved. read more

I just left this store with my phone problem solved at no cost. It related to a problem with the charging port and I mentioned that I thought I might need to buy a phone. They fixed the issue for me on the spot. They could have easily sold me a new phone but did not. I greatly appreciate their honesty and will continue to be a customer of this store and of Verizon for a long time. read more

Ignore the older reviews, enthusiastic and solid leadership by Manager Ralph has turned this ship around and it is sailing proudly. Friendly vibe, was greeted immediately by Dondre, who helped me professionally and attentively until all business was complete. He assisted me with the deal they had for veterans, suggested some great ideas for my business account, and went the extra mile to make it a great experience. If you need to go to a Verizon in Fairfield County, clearly this one is the gold standard. Thanks team! read more

Worst customer experience ever. They are scammers misleading took advantage of me. Sold me stuff I did not want just to make a buck. stay away from this location. read more

Went in because phone broke. Jonathan worked really hard to make sure I got a replacement phone for under $50 without increasing my monthly bill. read more

Horrible customer service. I visited twice in the last year. Both times i feel like i am in a emergency room of an overcrowded hospital. You sign in, nobody pays attention to you, wait for 30-40 minutes with other very sad customers roaming the store. You can't even sit anywhere. I just walked out both times after 20 minutes, got online and did my Verizon business in 10 minutes. Don't waste your time. read more

Worst customer service, ever. I had someone put a screen protector on my phone and my phone had no case on it, he slammed my phone onto the counter and I grabbed my phone and walked out. No communication and no sorry's. Always disgusted! Don't waste your time. read more

Consistent with previous reviews, I was very unhappy with the customer service and would not recommend it. In the process of making a simple phone upgrade, the store made several mistakes which caused me to have to return to the store, and make two lengthy calls to Verizon customer service so that I resolved significant charges. The store staff made inaccurate promises, and errors which directly caused these problems. read more

I was there in June 2015 because my phone was turning on, but just cycling. After waiting around just to get on the list, I waited another 10 minutes before anyone helped be. They had no idea what to do with the phone or how to fix it. So they offered to get me a new phone. But instead of upgrading (I had my other phone for 2 1/2 years and due for an upgrade), they listed the phone as damaged and put it in as a warranty. So instead of being able to keep my old phone, I was asked to return it. The Verizon salesman never told me that, I only found out when I saw my phone bill and was being charged for the old phone. There were text messages on the phone that I was sent last October when my dad passed away that I wanted to keep. The store also never told me how to "clean" my phone. I wasn't about to send my old phone back with all the information that was still on it....contacts, passwords, etc.. I finally called Verizon customer service and they told me how to clear all the data on my old phone. I've also never been told how to get the information off my memory card. Fortunately I was able to retrieve that before I sent the phone back. I was also contacted by the solutions manager my email, I emailed him back to the email it was sent to. He said to contact him by email, but it wasn't listed. I listed all my issues, but heard nothing!!! I have told my co-workers and friends not to go to this location. They are horrible!!! And I will never go to this store ever again, even though I live in North Stamford, Any other store, but definitely not this one!!! read more

Do NOT buy any products from this store!!! They are scammers!! They sold a product, then "set it up" in the back. Took off the actual Apple screen and replaced with an inferior one which promptly broke. When we sent it off using our Apple Care, it was returned due to unauthorized modification. This made no sense to us as we (a) didn't know what that meant, (b) hadn't had the phone long enough to modify anything, (c) couldn't imagine what they were talking about. So, we brought it to the Apple Store and they confirmed by checking it and told us what happened - our screen had been replaced at THIS VERIZON STORE WHICH HAS SOME UNETHICAL people working and running it! We went to Verizon and they had the gall to accuse us of replacing our own screen! Which (a) We don't even know how the heck to do this! and (b) why would we??? The customer comes out as the big loser here. This is an AWFUL store. BEWARE read more

Ralph one of the managers is amazing. He truly did not give up on finding a solution to my cell phone. I had to leave at a certain time, and he went out of his was to make sure the job was finished while I was out of the store. He even contacted me like he suggested he would. I will continue to come back read more

Be sure not to go to this store. The management is not run well. The overall staff is great, but the management does not properly inform customers of policies. I was misinformed tonight and paid the price for it before ever stepping foot out of the store. Be sure to go anywhere else but to this store. read more

The people here are the best(the employees are so nice and try to hard) but the cell phones are not built to last for very long. I feel like I should let people know in advance that my experience with the phones has been very negative(they are not built to last ,) even as I say how nice and helpful the staff is read more

This place sucks! I like to do my business in person whenever possible--talking eye-to-eye with a knowledgeable sales or tech person. They used to have a kiosk to check-in and an orderly and friendly staff. Well the kiosk is gone and its chaos there now. I waited for 10 minutes until I got my name on the roving check-in guy's tablet (while folks just barged in ahead and distracted anyone who help them). Then--once my name was "listed"--I waited another 10 minutes while folks continued to stream in and jump the queue. What a friggin' joke Verizon - you blew it big time. read more

Worst customers service ever. Most of the employees are unpleasant even the store manager was disrespectful. Do yourself a favor and find another location. read more

Absolutely disgusting place...They INTENTIONALLY ripped me off...Then refused to help me in any way...The Manager Stephanie is unbelievably bad and that is puttng it very mildly...Stay out of this place and go to a company that treats you with the respect that you deserve...I even left messages for district management to get back to me...My calls were not even returned...We work hard for our money and do not expect to get ripped off by these thieves! read more

Terrible customer service! The clerk, Jerome, who sold me my phone manged to "lose" my photo gallery and told me to go onto the Google Drive to get it back. The store manager, Dan, was no better. Seriously, who does this and just walks away from the problem, leaving it to the customer to solve? Neither the clerk nor this manager understand that when you make a mistake, you solve it; you don't just walk away and leave it to the customer to solve. Not only will I not ever buy a phone from Verizon again, I will be ending my Verizon Wireless service in favor of another wireless carrier. (I did eventually have a professional phone tech from another company retrieve my photos for me, but I should not have had to; it should have been handled by Verizon.) read more

I had a horrible experience! Last Wednesday my husband and I walked in because a customer service person had told my husband earlier in the day that we could save money on our monthly bill. We came in later that day. Jerome said we could save money by reducing our gigs of data. Then he said he had a special promotion. He could sell us a jetpack, a mobile hotspot, for only .99. I asked him if there was a monthly charge. He said No. I asked him again. He said NO. My step-daughter asked us a few days later if we could buy her a jetpack for .99. We went into the Verizon and spoke with Gabby. She said there is a $20 monthly charge. I said that Jerome said there is no monthly charge. I said that Jerome had lied to us. She said that maybe I WAS LYING!! I became very angry. I said get me the manager. She took an attitude and said if you're going to take that tone I'm walking away, which she did. The manager, Dan, came over. He was so nice. Apologized. He said he'd let us return our jetpacks with no restocking fee. Jerome lied to us and Gabby accused me in front of a throng of customers of being a liar. Do NOT go to this store!! read more