Steer clear of this AT&T store. I should've followed my gut and left when they started trying to…read moresell me "early" upgrades to my other phones. They also didn't answer when we asked if they had the phone my son wanted--a simple question. Bottom line, I bought my son a phone there and agreed to change to a shared 4GB plan for all of my phones. When I checked my account the next day they had signed me up for a 10GB plan for twice the price. There is no way that was a mistake. They also told me they could give me insurance on my new phone which AT&T later told me is not possible. The whole transaction took forever and their printers were "out of ink." I filled out a form with personal information and now I am seriously worried about identity theft -- that is how sleazy they were. It took me over an hour on the phone with AT&T to undo their handiwork. Next time I will go to an AT&T company store.

My experience here was extremely disappointing. I asked several times for pricing on a phone case…read moreand screen protector, but the employee repeatedly avoided giving a clear answer, saying only that it would be a "good price." Without confirming the cost, he took my phone and applied the screen protector. Only after the third request did he say the total would be $90, including a wallet case made of acrylic that was not worth anywhere near what he implied. When I declined the purchase, I was told the screen protector could not be removed and the employee became defensive. I ended up paying $40 for a screen protector I never agreed to at that price. This experience felt misleading and pressured. I recommend others be cautious and insist on exact prices upfront.

Yes- they come to your house to fix a cracked screen which is a good thing to do during this COVID…read moretimes, but don't get scammed like I did and get the screen protector which they promote for extra money, which they claim is NASA technology and fool proof. In less than a week my protector bubbled up and peeled. Called and told them the situation and they stated that it has never happened to them before but for for the same price they will happily put another protector on the phone. Best to save your money!

Owning up to mistakes is not easy to do for this business. The Wireless Technician left a blue film…read morebehind my replacement screen. When I visited the following day I was told it may be a settings issue. I went to another Tech. local to me in Bronxville, NY and was shocked to find that I was not the owner of an OLED screen; I ended up with a lower quality screen(even though I paid full price for an OLED screen) and could tell the difference when the sunlight hit it. The second Wireless Tech confirmed my suspicions. I would suggest that you view the packing that the Wireless Technician is using to replace parts on your device. When I asked for a full refund I was denied and was presented with a counter offer; a lifetime warranty. I ended up receiving a partial refund instead. Great service, until they're called out on mistakes.

Thank you Pat and Eddie. I am very impressed by your troubleshooting and repair services. In the…read moreend my phone was not repairable and you delivered to me a used phone which looks brand new at an affordable price. I am so greatful to both of you. I highly recommend Wireless World!!!

Staff for a bunch of kids. They'd rather do nothing for a paycheck. You as a customer are bothering…read morethem or inconveniencing them. To pay your bill online to save from extra fees doesn't work. You asked him to help you they literally laugh in your face. And go yeah we know. No they do not waive the extra fee for paying it in store. They don't tell you all the information you get a Wi-Fi mobile pack it's not secure. Basically they just sell you things that you don't that's not what you're looking for. The bill goes up with no notification. Or explanation to why the bill changed. You call customer service they're a little bit better. You let them know about the app issue they go oh we'll look into it but nothing changes. So minimal coverage unlimited talk and text and whatnot $145. That's pretty high if you ask me. Would I recommend them no. Port Chester location. It's extremely frustrating. They fixed the issue with the app once next month you have to do it again next month you have to do it again just to pay your bill. Not worth the aggravation in the frustration it causes. I don't recommend AT&T either in Harrison New York. They basically say one thing and do another and then blame you as the customer. I wish we had old service like we used to landlines and an actual phone company. Classic is always better. New technology new advances and improvements isn't always better. Consider yourself warned if you go here for cell phone service or any other service. It's a joke not a business. Very dissatisfied. And if you have learning challenges or for technology challenges. Forget about asking for help. Your phone goes wacky and things start changing on it that you didn't make the phone do you go in there to ask them to help you. And they don't. So your phone's all messed up it's almost like they want to convince you to buy yet another phone. Instead of resolving the issue. Then the phone would be fine. It's a scam. Very few people you can trust in the world of cell phone companies. Don't be fooled.

the staff were very nice however the only reason I switched to T-Mobile was for a lower monthly…read morebill. I was assured many times by multiple staff members that my monthly bill would be lower per month than my previous carrier and instead it is $30 higher. I have tried multiple times to resolve this issue with the Port Chester location and am being ignored. would not recommend doing business with this location.

We want to move carriers from ATT to Verizon , and they were of no help - instead I needed to do…read moreall the work. To date, this is still an unresolved issue. They promised it would be fast and easy to port over - and now I'm stuck. Do better. Care about your customers.

Ace helped with 3 new I phones, he was patient, thorough and very knowledgable. We felt so lucky to…read morehave him as our sales person. He was fantastic! We will definitely go back

Ed was able to install my new SIM tray. He told me that the tool that came with the SIM was too…read moreshort, and wouldn't open the tray. Thanks.

Ed was great, gave me options, and repaired my phone quickly. Five stars. Highly recommendedread more