If I could leave 0 stars, I would.
I brought my phone to here for a repair on August 1 2020 to replace the back glass on my iPhone XS Max for $175. Pat(the owner) ordered the part a week prior to ensure he had it at the time of installation, as I work full time & have limited availability in my schedule & it is not convenient as I live in Yonkers. I scheduled August 1. Get a call August 1 that they received the wrong color for the back. I went ahead with the repair anyway b/c I desperately needed it & didn't have any other time to get this done. Pat gave me a loner phone for the day & I left my phone around 11am. He had to use the laser to remove the old glass & then reinstall the new. I picked it up at 4:30pm, powered it on & it seemed OK. He asked to make sure I refer him.
I leave, made a call. 5 minutes in my phone restarts itself. Thought it was just a glitch until it happened again. Turned around, went back, had them look at it. Marc (his tech who only started FEB/MAR 2020) opened the phone & tried various different test with no luck. Pat showed me the back of a phone and there's a metal bracket and claims couldn't have been damage. He assured he would figure out the issue. After about 1 hour his resolution was shut off phone overnight & see if it still occurs.
I went home with my broken phone. Tried to back it up, which needed more than the 5 minutes to do so I was out of luck there. As you can probably guess, leaving the phone off overnight did nothing. So here I am on Sunday with no fix & no phone. Doing my own research, determined it was the charge port. Talked to Pat, expressed my disappointment. Dropped my phone off across the street at Verizon store so he could work on it on Monday morning.
Monday came and went. He said he could not source the part until Tuesday morning at 11am. So now day 3 without my phone, got the part, replaced it & called me to tell me they did it just in time before the Hurricane Isaiah hit & their store lost power. My phone was running & I was able to pick it up from Pat at his home as his store closed early due to no power. He made sure to ask me to refer him for his services.
When I got home & started using it, seemed fine, didn't restart, but realized the bottom speaker was not working & only the top was. I texted Pat to let him know, he said he had no power & was working in the dark to get it done (BUT REMEMBER HE TOLD ME HE HAD IT WORKING JUST IN TIME..) but assured me that he would do his best to fix it. Following day he texted me claims MARC tested the loud speaker, earpiece, cameras etc. I scheduled to go Monday Aug 10 to fix the bottom speaker, went, he replaced the charge port again & everything seemed OK. He made sure to mention to refer him after I verify that everything works properly. DON'T WORRY PAT MY REFERRAL IS COMING UP SOON..
Today is now Aug 21. I have been told over the last week no one can't hear me well & sound muffled, no matter if I am on speaker or to their ear. I also have experienced numerous call drops since in areas I have never lost service before. I looked up what else is on the bottom of the iPhone that could have got damaged by the laser, the antenna and mic.
Reached out to Pat, said I wanted to take my phone elsewhere to repair as it is an inconvenience & he has had multiple opportunities to fix this & would like a refund what it will cost to repair, which is $80 to replace all parts that were exposed on the bottom of the phone to the laser that are damaged. He refused & said its been two weeks, if I want to bring it to him he would fix the phone, & stood by his work.
SO HERE IS MY LOG AWAITED REFERRAL PAT. DO NOT go here to fix your phone. I would never recommend to anyone to fix any device here. What an inconvenience it has been SINCE DAY 1 & still is. I am going elsewhere to fix the remaining issues at h& "that I" have with my phone due to the "phone repair" of "1800FIX". More like 1800BREAK! read more