Doctor Mac was the most pleasant experience I have had with any business to date!! Brian is an expert with Macs and solved my problem in under 24hours, as I needed to update my software and update Google Chrome... He even backed up all of my work for me as to make sure to not have my book, which I am working on publishing, lost! Beautiful space, no lines, expert service....5 stars all the way!!! Thank you Doctor Mac!!! read more

They seem to know their stuff when it comes to trouble shooting apple products. Nice office space and attentive service. Easy street parking. I had started my quest to repair a more than too old MacAir, which I knew had to be replaced, at the Apple Store in White Plains, NY. After a valiant try without success, they did recommend DotorMac and I can see why. DoctorMac is focused on problem solving and dedicated to finding a positive outcome. Fair pricing. While they cannot work miracles on everything they will give you an honest assessment. read more

DoctorMac in Irvington is Mac stores generally are great, but they're usually overcrowded and getting an appointment is so hard. Dr. Mac is reliable for same day or next day service. DoctorMac is an honorable local business that goes above & beyond. They will walk you through what some might think is basic, even double checking to be sure you understand the needs of your computer. read more

Very friendly and helpful service, and in my case just shockingly fast. The shop is nice and mellow, and a far cry from the frantic energy of an Apple Store. They're an officially authorized Apple Service Center, so they'll definitely be my first stop for any Mac repairs that I have to get done. read more

I'm in town for the day, and I've been having problems with my iPhone's lightning port. Brian was very accommodating - helped me sort out the problem and sent me on my way. Would definitely recommend over going to an Apple Store, based on my experiences with Apple Stores on both coasts. Thank you, Brian! read more

After trying to delete everything on my MacBook Air from 2015 I accidentally deleted literally everything, to the point my computer didn't know it was a computer but they had it fixed and ready in less then 24 hours and they were both so friendly and helpful, there was no wait, it was so easy to get an appointment, this is definitely more convenient then going to apple!!!! read more

I am writing this review - but ended up not having them do a repair. I spilled a full cup of coffee on my Mac. I called Doctor Mac after a friend highly recommended them. I emailed them and had an email exchange, where they assessed the issue and made recommendations that the repair might cost up to $1000 and I should consider replacing it, since it is an older Mac. They were honest and didn't push me to use them. Ended up ordering a new Mac from Apple. If I ever have a problem with an Apple product they will be the first to call. Really appreciate their honesty and great communication. read more

Awesome customer service!! So I lost the ability to boot up an old Mac and needed to get the pictures off before recycling the computer. James explained everything to me and followed up during the process and was able to recover the data on the hard drive!! Thanks so much!! read more

Nice guy behind the counter- However after going out of my way to get to this place to have my iPhone fixed, I walk in, take out my iPhone, the guy takes one look at it, winces and tells me "they don't do iPhones." Whaaa??! Their own website specifically lists iPhones as among the devices they service. Have a look. I took a screenshot! So, either he's understaffed or he needs to update his website. Disappointing! read more

DoctorMac - Computers Near Me - Irvington, New York

My Apple MacBook Pro had a cracked screen. I brought it to the Apple store and they told me that they couldn't fix it because it was too old and they couldn't get the parts. I tried a few more places and got the same story. I was frantic. I googled Apple computer repair and found Dr. Mac in Irvington. NY. They were fantastic. They were helpful, knowledgeable and friendly. They researched my computer for parts they would need. They gave me a good price for the parts and repair (and stuck to it). A few days later I picked it up and it is working perfectly. I highly recommend Dr. Mac in Irvington NY for any and all your Apple needs read more

DoctorMac was just what my Mac needed. Saved priceless photos and much needed documents and transferred to the new Mac that I purchased from them. Honest prices. James and Brian are professional, respectful, helpful, and courteous. Hey James - Let's Go Mets! Even during the Covid-19 pandemic, they provided excellent customer service while keeping me informed every step of the way. They also kept their customers and employees safe. I would definitely recommend and use again if needed. Thanks James, Brian, and DoctorMac!!!! read more

This place was recommended by a friend and I'm so glad I bought my new computer through them. Every person I communicated with through email and phone calls was kind, courteous, and patient. When my new machine arrived, they migrated all of my old files to the new machine and then helped me upgrade all of my software. James, the tech who helped me in person, is very knowledgable and good at what he does. This place went above and beyond to help me and I'll definitely be a repeat customer. Thank you to everyone who works there! : ) read more

Great experience at Dr. Mac in Irvington NY. I called and explained what I needed and they repaired my Mac that day while I waited in about 30 minutes. Professional and knowledgeable staff. read more

I brought in my Mac which was giving me trouble, I was greeted warmly, the clerk was extremely efficient, I was charged a modest check-in fee, I was given confidence that the problem could be fixed in just a day or two. When I got home a few hours later, there was already a message on my land-line answering machine: "It's fixed, come and get it!" Ecstatic, I went right back and got my Mac, and again the staffers were as friendly and polite as if they'd known me for years. And the Mac was indeed fixed. And fixing it was such a snap that the check-in fee was all that I was charged. In a perfect world ("perfect" other than the fact that one's Mac can still develop a problem), EVERY repair place is like DoctorMac. I don't know if I was ever treated as well in ANY store in my life. This must sound like a review written by the guy who owns the place but, what can I say?, this is exactly as it happened. read more

Maybe the best computer repair service I have ever had. Bill and his team were honest, quick to respond to inquires and extremely transparent about their process. I will be coming back for every repair need I have. read more

Just got my Mac back and am super happy with the store, repair, and service people. I have a newish 27in iMac and was some some system speed issues. I brought it over to these guys and the girl who works up front(Hannah) was really nice and attentive. I got a call from the service guy (Matt) the next day with a update as to what he was doing and finding. I ended up needing a new hard-drive and luckily use a time capsule for back ups so it was all very easy to pain free, but the best part was that they were able to cover the repairs/parts using my AppleCare that i have for the machine!! read more

These guys are the best!!! Fixed our directory problem in no time and had us working again in less than a day. Go here first before going to the Apple Store-- they can do all of the same work (including warranty covered work). Brian was awesome. Thanks DoctorMac!!! read more

This store is terrific! My computer suddenly died and I was in a total panic. Stupidly I had not backed up my data for 3 months. So I went to Doctor Mac and Brian took a look at the computer. Sadly, it was an old machine and the fault was not repairable. However, Brian rescued the Hard Drive with all my precious data. We discussed computer replacement options, and based on his advice, I ordered a new computer that arrived the following day. Brian advised me what replacement software was available for OS Yosemite and loaded the latest Microsoft Office onto the computer. Thankfully he was also able to transfer all my Hard Drive data to the new computer. Three days after the disaster, I was back in business. I am so grateful for the efficient process and the invaluable advice. read more

Fixed my MacBook Pro super fast. Immediate appointment, overnight service. Friendly people. In the words of the terminator, "I'll be back".

I just left DoctorMac a very happy customer. This morning my Macbook Pro could not find its hard drive (there was a folder with a question mark flashing when I booted up the computer). After rebooting several times and a call to Apple support, I realized that the problem would need to be addressed in person. There were no Genius Bar appointments for several days in my area, so i called DoctorMac. Brian, who was on staff today, did some quick trouble-shooting and told me he would call me in a couple of hours with the diagnosis: if it was a loose cable, it could be fixed immediately. If the cable needed to be replaced, it would ship by Monday or Tuesday; if I needed a new hard drive, they could fix it by tomorrow. Less than 2 hours later, Brian called with the good news that the cable had just been dislodged and that he had secured it and that my computer was perfectly fine. The charge for the 1/2 hour service was very low, and best of all, I had my computer back only two hours after I dropped it off! If I had attempted to have my laptop repaired at an Apple Store, it would have taken 2 days to get an appointment, and then they probably would have tried to sell me another cable (guessing based on past experience - any non-software issues tend to end up being very expensive). I am SO happy to have this excellent Mac repair and service store right in my own backyard! read more

Absolutely fantastic service! Brian is amazing. My computer had died and (stupidly) I had not backed up any of my data. I was back and forth to the Genius Bar three times and there was not much they were able to do to fix the computer. I brought my laptop to DoctorMac and within a few days my computer was fixed- a brand new hard drive and all of my data saved! I 100% would recommend this service to anyone that experiences a problem with their Apple product. read more

Had a problem with a pop up scam on my Mac book Pro. I stopped in the store expecting to leave it for a repair. They fixed it while I waited. No charge! They were happy to do it. They answered all of my questions. Great customer service. I highly recommend this business. read more

Update: Bought a brand new iMac from these guys and it is awesome. Especially appreciated the one-on-one sit down with the owner -- who understood my graphics needs -- and crafted the configuration to personally suit me. Seamlessly transferred all my files to the new machine and I was able to hit the ground running. Highly recommend them over Apple Store. Thanks, guys! Really nice experience without any of the madness at an Apple Store PLUS I didn't have to haul my iMac through a parking garage OR pay for parking. A+++ read more

Great place, friendly staff, works fast and takes apple warranty. Fixed my laptop in half the time Apple was going to, much less of a hassle than apple! Go here instead read more

Very informative and helpful when I initially called asking about a repair for my Mac laptop. The staff updated me on what the service would entail throughout the process and were very pleasant to deal with. Quick turnaround time and very knowledgeable. read more

my 17 year old daughter called me in tears saying her hard drive was fried. she had lost access to 13 college applications, all of her school work as well as photos and personal files. Thankfully Doctormac in Irvington calmly and quickly diagnosed the problem and saved the day at a very reasonable price. highly recommended read more

If I could rate them a negative star I would. Not only is the service that I called them for not even a tiny bit better, but they charged the highest rate I have ever been charged by any computer service. I have used their in-store service as well as their service in my home - I am absolutely gobsmacked that they are able to get away with slowly walking around my home and charging me an egregious amount of money per hour. In addition, the owner of the company made reference to my "McMansion" neighborhood - I somehow get the feeling if I owned a tiny home on the outskirts of Irvington my charge would've been substantially less. read more

I can't stress enough -- the customer service that DoctorMac gave myself and my daughter is a good indication that they will be in business as long as they choose to. Apple Headquarters failed us major on a repair gone from bad to worse. Where you can clearly hear the scripted answers the Apple folks give to customers just to cover their own interests, DoctorMac has real people with incredible tech knowledge who are there to feel your pain when something goes horribly wrong...and not just give you a bunch of verbal nonsense, but help you in the best way possible. We are so thankful to these wonderful people who are not only technical "real" geniuses but also have a heart......Thanks for all you did when Apple failed us. read more

Was very happy with the service and would recommend to anyone that might have an issue with their Apple product. You can't beat the personal attention given to your issue, timely and reasonably priced too. read more

My daughter had a problem with her iPhone. We went to Doctor Mac in Irvington and Brian helped us. The customer service was terrific and Brian was extremely helpful! I would definitely go back to Doctor Mac for any help with our computers or phones. read more

First I want to comment on a negative review left by someone here. SHE IS CRAZY! Doesn't get any better than these professionals. I have girls in college and buying a new mac was not an option. I brought a useless mac (10 year old thin mac book) to Macdoctor and they performed a miracle. It took them three days and the mac book works just like a new one today.They are so honest that the first time I used them was for this very same labtop when it was 5 years old. I dropped it and the monitor stopped working. They diagnosed it and realized that the only thing wrong with the monitor was that it disconnected. They re-connected it and charged me ZERO dollar. Telling me they really didn't do anything special. If this isn't HONESTY... what is! read more

Highly, highly recommend the entire crew at Doctor Mac. Career Connections Associates has been utilizing Doctor Mac techs and buying our equipment at the Irvington location since 2010. The support we receive from the Doctor Mac team is consistently top notch and always reliable. Why go to the Mac store at the mall and wait on line when you can immediately work with the professional experts at Doctor Mac? The team provides terrific support and, in an emergency, very little downtime - which is so incredibly important. read more

They are not open as advertised. I have tried to purchase from them and found doors closed lights off 3x when they were meant to be open. Call first. No answer means they are closed read more

Bill Belchou has been helping me (and my family) with Apple computers for well over 10 years. He and his staff, Matt and Brian, are knowledgable, professional and friendly. They have fixed old computers, sold and installed new computers and peripherals, updated and maintained hardware and helped with software issues. Having this business in Irvington is wonderful - I love being able to do business locally. read more

These guys helped me through a hard drive crash expediently and with evident expertise. Is your Mac ailing? See Dr. Mac!

honest, prompt service. if only my dermatologist were so accommodating!