Very happy with the service we received from Chris K. Came into switching my line to my SO's…read moreaccount from another competitor to Verizon. He was very knowledgeable about everything. He added me to a new account with a new phone & also told my SO about his deal he had being a loyal customer. Verizon was able to buy back his old phone and upgrade him as well. While the process was tedious, Chris K was extremely polite and courteous from start to finish. He stayed 3 1/2 hrs after close to get everything squared away for us! He's new to the cellphone sales but was so friendly and calm as he went through the process with us. Thank you Chris + team for taking the time and making the whole process bearable. Chris, we hope you make it far in this industry! If you go to this store, go to Chris K.

Buyer Beware!!!!! I…read morerecently purchased a new phone with this Cellular Sales location. When I got my bill, I noticed I was charged two $35 activation fees. One at Cellular Sales and one at Verizon. When I called Verizon, they said I only should have been charged the $35 with Verizon. Verizon was great and immediately credited my account back the $35. Recently, my phone started intermittently flashing. I took my phone to this location to replace since I was still in my 30 day warranty period. I was told by the associate who sold me the phone that Cellular Sales couldn't replace my phone. I would have to call Verizon to order a new phone or go to a store called uBreakIFix. The associate at Cellular Sales thought it was a screen problem and said uBreakIfix can fix my screen for free. I drove over to uBreakIFix only to be told by the associate they don't fix screen issues with new phones......... After getting home, VERY frustrated wasting half of my Saturday and still not having a fixed phone or new phone, I noticed that 90 percent of my photos were missing from my gallery. Not sure if it Cellular Sales or uBreakIFix that somehow deleted my photos but all my photos were there earlier in the day. Luckily, I backup but I've had to spend most of my Sunday today, downloading and transferring back to my gallery.......... Lesson learned. Moving forward I'll only go to corporate Verizon locations......

Quick, professional service! Expertise in phone/tablet repair! Very busy with a lines that moved…read moreslowly, once it was my turn, it was very quick.

They replaced the back glass on my iPhone and it cracked almost immediately. Nothing they were able…read moreto do about it.

Walked into this Verizon store this afternoon there was one young woman working. I stood there for…read moreseveral minutes before she even acknowledged I was there Then she said how can I help you I explained my dilemma her reply was "Have a seat, I don't like anyone looking at me.... I left .... How rude was she

Horrific experience. Bought my phones and my iPhone never worked. Flash to almost two weeks ahead,…read morephone still drops calls. Was told I could only go to THIS store to resolve. Employees apparently can't handle any frustration from their customers and they will make it out like you are the issue. Biggest mistake I've made in awhile switching to Verizon out of this non-corporate location.

If I could give this Verizon 10 stars I would!!! Savannah…read moreNEEDS a raise ASAP!! I recently worked with Justin M. at the Countryside Mall Verizon through a third-party. Justin's system wasn't working, and he told me I could visit any Verizon store to complete my iPhone 13 trade-in. I followed his instructions and went to the Parkside location, where I was initially greeted kindly by a representative named Anthony. However, during our conversation, another employee named Chris rudely interrupted and asked what I was there for. When I explained, he immediately told me he couldn't help because I worked through a third-party, and that I'd need to go elsewhere. I later called two other Verizon locations and spoke to two different representatives -- both confirmed that any Verizon store should be able to process a trade-in, regardless of third-party involvement. This interaction was not only unhelpful but also disrespectful. What should have been a simple 5-minute trade-in turned into a frustrating 2-hour ordeal. Thankfully, I eventually spoke with Savannah at the 8700 Fourth St N, Saint Petersburg, FL 33702 location, who provided outstanding service. She went above and beyond by calling both Countryside Mall and the Parkside store on my behalf. While she tried to resolve the issue professionally, Chris continued to make excuses and showed no accountability for his behavior. Chris was unapologetic and indifferent to the inconvenience he caused. I can only hope Verizon takes this feedback seriously and ensures that representatives like Savannah are recognized for their excellence -- and that others receive proper training in customer service and professionalism.

IF I COULD GIVE 0 STARS I WOULD DO NOT USE VERIZON!!!!i am a client with verizon. I enrolled with…read morebrenden at 4th st in saint pete back in march of 2024. At first it was a very pleasant experience. As of recently it has turned into a nightmare. When i originally signed up with Brenden (will include screenshots of the texts exchanged) my bill was due to be $152 before taxes with autopay. Currently i looked at my bill it has been $211 per month since march of 2024. Brenden has agreed that i was signed up for autopay through texts. I was also supposed to have 11 months of no phone bill due to credits applied from switching carriers. Currently it is January and apparently i owe 3 months of phone bills. In November i went on an international trip and brenden agreed i would switch my plan and only pay a difference of $10. Unfortunately he did not do that and i have accumulated a $500 phone bill due. As of today i just paid a $280 phone bill to get my devices turned on as it was turned off without my knowledge. I lost over $3000 in wages today because i was unable to make phone calls or use my device. Once again i have texts showing all of this was completed and unfortunately i was lied to. I came to the us19 store today where Brenden works at and he advised me to switch carriers as there is nothing he can do. Brenden claimed it was scotts fault as he was supposed to turn on international. Brenden also claims that the autopay is not his fault either as he turned it on but it turned off by itself. I did the calculations and rhe difference in my account versus the credits i had and the mistakes made is $924.46. I am very disappointed in brenden and verizon for not honoring what was agreed upon. I also asked Brenden for an upper management such as district manager or regional manager and he said he does not know who is in charge he only knows marcus. I contacted marcus today and he has not contacted me back since. I reached out to Stephanie as well who is supposedly the district manager not sure of her position. I would 100% need resolution on this.

These people are awesome to work with when you're on a budget and need a newer phone. Elise helped…read moreme get the phone I wanted for a price range I could work with. Top notch customer service. I was in a pinch and had to catch a flight the next morning so Jake drove to meet me in the middle to fix my phone so that I wouldn't have to fly out of state without service (crickets fault). I will continue to do business here!

Does not answer phone or return calls. Have made three trips during business hours and store front…read moredoors are locked.

The apartment complex I'm in has an exclusive contract with Spectrum that only allows their coaxial…read moreconnections. I moved units and hooked up the equipment myself. I was experiencing much more severe buffering issues than I had at my old location. They convinced me that the problem might be the Modem Router that I had brought from my old unit. They substituted their modem (NO router connections but they'd rent me one for an additional 10$ per month. Their modem didn't solve the problem. Also my old Belkin router would no longer work with their new modem. I switched to an ATT Air Account. My Belkin is back working again and While I'm paying more per month for ATT, I'm just fed up with Spectrum's ever enshitifying service.

Shout out to Jerod with Spectrum Customer Service. Jerod was very patient with my elderly mother…read morewhile she initiated service in her new residential community. There were lots of channel choices and he explained any and all channels she asked for additional information on. Jerod is an exemplary employee, thank you again Jerod for your time and patience today!

This place is great. New, clean, super fast, and efficient service. Miguel Reyes fixed my phone and…read moregave me a buffer window of 45 minutes, but he had it done and back to me in 15. I was so happy! You can use your phone insurance here to do screen fixes. My phone feels like new again. Will definitely return for any phone repair needs!

I was visiting Clearwater and had decided not to bring my computer, but to use my iPhone for all…read morenecessary communications. But two days into my stay, something happened with the charging port and I could not get the charger cable to attach! I couldn't tell what it was. I made an appointment with Best Buy's Geek Squad for $39 or so, just to diagnose the issue (even though if repairs were needed, they were not prepared to fix things right away). But a friend recommended CPR instead. I went to CPR and they found it was a matter of something blocking my port (not a repair) and cleared the situation up for me within minutes! And they did not charge me. If I have any issues with my devices in the future, believe me, I will be going to this competent and honest small business rather than any of the big box stores!

Abdul helped me in my state of panic today. I thought I was going to have to spend over $1K for a…read morenew phone, but he told me to stay calm and offered to look at my current phone. He did troubleshoot it and was able to save me time and money. He was gracious, he was kind, he was personable. I may not have purchased a new phone today, but when it's time, I will definitely go back to him for help. That's customer service. Thank you, Abdul!

I went there back in May to buy an upgrade cell phone. I was lied to about their financing program,…read morethey added insurance and an extra line on my plan, charged me for things I didn't buy! I realized all this after I got home. Went back and they said they can't do anything to help me. They refused to give me a receipt, which is illegal. Said they would email it and I never got that email because they put a fake email in the system! I went back the next day and another employee was there. He said he didn't know who the owner of the store is, doesn't know the employees name that did this to me and can't pull up my account! High level scam!