Very happy with the service we received from Chris K. Came into switching my line to my SO's…read moreaccount from another competitor to Verizon. He was very knowledgeable about everything. He added me to a new account with a new phone & also told my SO about his deal he had being a loyal customer. Verizon was able to buy back his old phone and upgrade him as well. While the process was tedious, Chris K was extremely polite and courteous from start to finish. He stayed 3 1/2 hrs after close to get everything squared away for us! He's new to the cellphone sales but was so friendly and calm as he went through the process with us. Thank you Chris + team for taking the time and making the whole process bearable. Chris, we hope you make it far in this industry! If you go to this store, go to Chris K.

Buyer Beware!!!!! I…read morerecently purchased a new phone with this Cellular Sales location. When I got my bill, I noticed I was charged two $35 activation fees. One at Cellular Sales and one at Verizon. When I called Verizon, they said I only should have been charged the $35 with Verizon. Verizon was great and immediately credited my account back the $35. Recently, my phone started intermittently flashing. I took my phone to this location to replace since I was still in my 30 day warranty period. I was told by the associate who sold me the phone that Cellular Sales couldn't replace my phone. I would have to call Verizon to order a new phone or go to a store called uBreakIFix. The associate at Cellular Sales thought it was a screen problem and said uBreakIfix can fix my screen for free. I drove over to uBreakIFix only to be told by the associate they don't fix screen issues with new phones......... After getting home, VERY frustrated wasting half of my Saturday and still not having a fixed phone or new phone, I noticed that 90 percent of my photos were missing from my gallery. Not sure if it Cellular Sales or uBreakIFix that somehow deleted my photos but all my photos were there earlier in the day. Luckily, I backup but I've had to spend most of my Sunday today, downloading and transferring back to my gallery.......... Lesson learned. Moving forward I'll only go to corporate Verizon locations......

These people are awesome to work with when you're on a budget and need a newer phone. Elise helped…read moreme get the phone I wanted for a price range I could work with. Top notch customer service. I was in a pinch and had to catch a flight the next morning so Jake drove to meet me in the middle to fix my phone so that I wouldn't have to fly out of state without service (crickets fault). I will continue to do business here!

Does not answer phone or return calls. Have made three trips during business hours and store front…read moredoors are locked.

I've been a customer since day one and have always had top notch service. Whether it's a repair or…read morenew phone they do it all and they add the family touch.

Everything went perfectly. We have taken another iPad with a shattered screen in to be repaired!…read more It was done the same day, iPad works perfectly and it was so reasonable! Thank you!!

Quick, professional service! Expertise in phone/tablet repair! Very busy with a lines that moved…read moreslowly, once it was my turn, it was very quick.

They replaced the back glass on my iPhone and it cracked almost immediately. Nothing they were able…read moreto do about it.

Awful customer service at this location. They are dishonest & will take advantage of you. They…read moreleave in the middle of uour appointment on the phone with "Verizon customer service" & come back & tell you a lie. Your bill is completely different than what they said it works be. with upgrades fidbt consent to. I went to 3 different sales reps & all the 3 lied about my trade in. Don't waste your time or $ at this location. I've been decades long time Verizon customer & will be going to another provider that I can trust. They are awful!

Went to the Verizon Store on Missouri Ave , Largo FL. Greg helped me. He was very polite, knew…read moreexactly how to help us save money!! Greg explained everything very well and transfered everything very nicely to my new phone. I/ we will go back to him!!i M Mattia

Mani scrubbed my cell phone and iPad after a scam scare. I…read moream not tech savvy and Mani was extremely patient with all my questions. He was able to resolve all issues Thank you for great service.

Needed to replace my worn down battery on my Galaxy 24Ultra. Was in the area, but had already…read morehoned in on this shop based on ratings, so I stopped by to see if my battery could be immediately replaced. Mani confirmed he already had an OEM battery and could do the job in 45 minutes. He beat it. Price was reasonable and I wasn't going to price shop when he said his timing and cost. The added plus is his German Shepard puppy that would love to interact with the customers! Highly recommended!

If I could give this Verizon 10 stars I would!!! Savannah…read moreNEEDS a raise ASAP!! I recently worked with Justin M. at the Countryside Mall Verizon through a third-party. Justin's system wasn't working, and he told me I could visit any Verizon store to complete my iPhone 13 trade-in. I followed his instructions and went to the Parkside location, where I was initially greeted kindly by a representative named Anthony. However, during our conversation, another employee named Chris rudely interrupted and asked what I was there for. When I explained, he immediately told me he couldn't help because I worked through a third-party, and that I'd need to go elsewhere. I later called two other Verizon locations and spoke to two different representatives -- both confirmed that any Verizon store should be able to process a trade-in, regardless of third-party involvement. This interaction was not only unhelpful but also disrespectful. What should have been a simple 5-minute trade-in turned into a frustrating 2-hour ordeal. Thankfully, I eventually spoke with Savannah at the 8700 Fourth St N, Saint Petersburg, FL 33702 location, who provided outstanding service. She went above and beyond by calling both Countryside Mall and the Parkside store on my behalf. While she tried to resolve the issue professionally, Chris continued to make excuses and showed no accountability for his behavior. Chris was unapologetic and indifferent to the inconvenience he caused. I can only hope Verizon takes this feedback seriously and ensures that representatives like Savannah are recognized for their excellence -- and that others receive proper training in customer service and professionalism.

IF I COULD GIVE 0 STARS I WOULD DO NOT USE VERIZON!!!!i am a client with verizon. I enrolled with…read morebrenden at 4th st in saint pete back in march of 2024. At first it was a very pleasant experience. As of recently it has turned into a nightmare. When i originally signed up with Brenden (will include screenshots of the texts exchanged) my bill was due to be $152 before taxes with autopay. Currently i looked at my bill it has been $211 per month since march of 2024. Brenden has agreed that i was signed up for autopay through texts. I was also supposed to have 11 months of no phone bill due to credits applied from switching carriers. Currently it is January and apparently i owe 3 months of phone bills. In November i went on an international trip and brenden agreed i would switch my plan and only pay a difference of $10. Unfortunately he did not do that and i have accumulated a $500 phone bill due. As of today i just paid a $280 phone bill to get my devices turned on as it was turned off without my knowledge. I lost over $3000 in wages today because i was unable to make phone calls or use my device. Once again i have texts showing all of this was completed and unfortunately i was lied to. I came to the us19 store today where Brenden works at and he advised me to switch carriers as there is nothing he can do. Brenden claimed it was scotts fault as he was supposed to turn on international. Brenden also claims that the autopay is not his fault either as he turned it on but it turned off by itself. I did the calculations and rhe difference in my account versus the credits i had and the mistakes made is $924.46. I am very disappointed in brenden and verizon for not honoring what was agreed upon. I also asked Brenden for an upper management such as district manager or regional manager and he said he does not know who is in charge he only knows marcus. I contacted marcus today and he has not contacted me back since. I reached out to Stephanie as well who is supposedly the district manager not sure of her position. I would 100% need resolution on this.

These guys are Awesome Professionals at this location and what an awesome Business they run. True…read moreprofessionals, Great Customer Service, over the top to help out. Love these guys! Thank You. Dandon Fonner

I called to get the battery in my Pixel 4a replaced under the Google battery replacement program…read more The battery needed was out of stock at the Pinellas Park uBreakiFix location, and with the AWS outage, they could not be sure they would get a quick enough restock to meet my needs. But they referred me to their other locations and recommended that I start with the St Pete location. Success!