I went into the T-Mobile store in Largo on Ulmerton fully dreading the experience. I've felt for a…read morewhile that in-person customer service just isn't what it used to be, and I even warned my mom not to expect much. We were both upgrading our devices and weren't planning on purchasing anything extra, so I also assumed we might be treated as less of a priority. I was pleasantly surprised. We were immediately greeted by the store manager, Erison B., who was welcoming, personable, and incredibly helpful. He took the time to answer all of my questions without rushing us or making us feel pressured. He then transitioned us to Sean L., Senior Mobile Expert, who was just as great--knowledgeable, polite, patient, and not pushy at all. I usually feel like cell phone stores operate like used-car dealerships, but that was absolutely not the case here. The experience was refreshingly stress-free. Unfortunately, I had issues with my phone activation and had to return the next day. Both Erison and Sean went above and beyond to help me. Erison, in particular, spent hours ensuring my phone was properly activated and that everything was transferred correctly. As a store manager, his level of dedication and care truly stood out. Because of this experience, I would 100% return to this location to upgrade, add a line, or make any future purchases. Excellent customer service still exists--and it's at this T-Mobile store.

I've been coming here for years. A few months ago I bought a watch here and recently my wife and I…read moreupdated our smart phones(which we also bought here a few years ago). Always receive timely, courteous, and professional service.

Our business has had a persistent phone issue for the past year and a half. We've had countless…read moretechs from the phone company come by, apply a temporary fix, and head on their way, only for the problem to resurface a few days/weeks later. The issue has been OK for a few months but recently came back with a vengeance. Not only did the Tampa Bay Telephone folks come out for a look at the issue on short notice, they also came back the following day on very short notice to work with the phone company tech on getting the issue resolved the right way! More importantly, they explained what was causing the issue, so I have a high degree of confidence that it won't return, now that I know what was causing it. This is just one experience, but the Tampa Bay Telephone crew were professional, honest, and willing to work with me to actually find the root of the problem, which is something that I've practically begged the phone company to let me give them money to do. Less than $70 later and the problem is fixed. I should've called Tampa Bay Telephone a year and a half ago!

From the owner: Telephone System Vendorread more

I highly recommend, not using the Tmobile store on the corner of Rosary road and Missouri ave in…read moreLargo Florida. With the exception of a few employees, the associates give you wrong or misleading information. They are either improperly trained, lack basic knowledge, unable to answer the simplest questions, have the information confused, or willfully mislead the customer, for the company's gain. This store has a suspiciously high turnover rate. The employees come and go like a revolving door. More often then not, do not trust the smile behind the counter. Whatever information they give you, confirm it will other sources. This can be done primarily, by calling customer service at 611 and "googling" some of your questions and concerns. The management is almost non existent at this store. You have been warned. I recommend the location at Ulmerton and Seminole Blvd. This store appears to be operating more functually.

Yesterday I was at the T-Mobile store. Yasmany was a great help moving data from my old cell phone…read moreto my new cell phone. He was patient and answered all my questions. I had a lot of data to move over and everything came over! They were busy in the store and Yasmany and his co-workers helped everyone! I will go back there!

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

The worst service ever they upgraded me when I signed up for basic service. I went out of town. My…read moreservice was only on for six weeks. I didn't know I came back to find my service hadn't been on and they charged me for three months. I originally signed up for the basic service., charge me for the premium service and then sent me to collections. Worst customer service when I try to talk to somebody about it. They kept saying it was my fault and that the service was interrupted. I told him I will pay for the service I got the 6 weeks But they refused and charge me for a service, even though they had turned it off for months a horrible customer service and product

Victor from Verizon was absolutely fantastic! Outstanding customer service, knowledgeable and a…read morereal stand up person! Verizon is very lucky to have him as part of their team!

It was a big clean store and the kids were nice. There was a lot of waiting sound f but that isn't…read moretheir fault it is the phones transferring data. Efficient with nice phones. The poor young lady was in pain from a long day and she'd was still recovering from surgery. ‍