These guys are Awesome Professionals at this location and what an awesome Business they run. True…read moreprofessionals, Great Customer Service, over the top to help out. Love these guys! Thank You. Dandon Fonner

I called to get the battery in my Pixel 4a replaced under the Google battery replacement program…read more The battery needed was out of stock at the Pinellas Park uBreakiFix location, and with the AWS outage, they could not be sure they would get a quick enough restock to meet my needs. But they referred me to their other locations and recommended that I start with the St Pete location. Success!

These people thought they could fix my phone. Laughable. The phone Mohammad supposedly "fixed" died…read morea week later. Completely fried. The strange thing was when I picked it up, paid & left. I soon discovered he had translated it all into Arabic & most of it didn't translate back. Then I got spam non-stop. Probably sold all the "Data" you know, the new currency. Hope they like Sashimi photos. Do not recommend.

Stay away! If I could give a negative value, I would! They…read morepromise a quick turanaround, but the only thing they did with our phone that repeatedly rebooted was send it to a store in Tampa. Then it took 3 days for it to return. No diagnostics; conflicting information when we called for updates. Terrible!

Good service and very fast. My screen looks so much better, and so does my back camera. Wonderful…read morework, and I would come again. Definitely would recommend to others

iPhone 7 battery replacement: Jeff was super friendly and quickly assisted me with replacing my…read morebattery. He took extra great care of me and I was out the door in less than 20 minutes! Recommended!!

We got stumped trying to setup new iPad. Amir and Charles…read morehad it fixed in 30 minutes. Excellent value.price. I highly recommend! Tood&Krista

The guy was super nice.. hot honest man who just spoke the truth about my friend cheap phone!read more

I dropped my phone a few days ago and I was afraid I was gonna get a new phone. My screen was…read moremessed up and I don't have insurance. I'm from out of town and relied on Yelp to find this place. They fixed my iPhone 6s Plus screen less than an hour for a very reasonable price. Gabriel was really polite and nice about everything and I definitely recommend this place to anyone who needs their phone fixed.

I was recommended Device City by a family member. Wish I had never gone to see them. I brought my…read morephone in October 26th to get the screen replaced. My deposit was half of the $140 repair bill. I was told 5-7 business days. On 11/7/2019, the 8th business day, I had not recieved any word from them. I called to find out the repair was being done then. Later the same day I recieved texts(see pics) saying it is damaged. I refused to take a broken screen to replace a broken screen. I was told they would order another. After receiving no communication on December 2nd I called during business hours 3 times. This is 36 days after I dropped it off. I had no phone over the holiday and am upset about all of this. On the third they finally answered. The owner, TJ was not available. His employee proceeded to tell me they are no longer going to fix it. Nothing is being done to make any of this right. I asked for TJ the owner to call me. He did not. This morning December 3rd I called. Same employee answers. Says TJ is not there. Claims he called already this morning. I have no missed call and no voicemail. I am offered a refund. I have already been without a phone for 37 days. After I got upset because they obviously do not care and are not honoring their end of the verbal contract to provide the repair the employee decides he is too sensitive for real talk. Proceeded to tell me to come up there and talk that way to his face while I am there.

Well, went to purchase a new flip phone..Had issues with the name displayed on phone..Spoke with 5…read moreemployees because I had to go back 5 days in a row.. One said "not my favorite phone" another one said "to tell you the truth I am not familiar with this phone or issues. Thank Goodness for Lana!!. She listened to me, knew who to call for assistance and quickly solved the issue. Susan

I had a very bad experience with this AT&T store. Five weeks into my new phone, I have cracks in…read moreall four corners of the protective glass. I looked online and saw that the specific case I purchased is considered to have a design defect -- it doesn't properly grip the phone and creates pressure that cracks the protective screen when dropped from about a foot -- from head to desk. Gavin, the store manager, not only claimed not to have heard about this defect, he denied it existed even though I can't imagine how he could come to that conclusion without any data. He refused to let me show him websites discussing the defect. I had been told (given an express warranty) that I could get the screen protector replaced for life. I brought up the fact that I wasn't good at attaching the protective screen. My sales rep told me she would do it -- certainly implying I could get a warranty replacement at the store. She certainly never mentioned that I have to email the screen protector company and she very much did not mention that the screen protector company charges a minimum of $10 shipping and handling for a replacement. Even more if you want it shipped quickly. When I was told I would not receive what was promised with regard to the screen protector, I asked to return the case. Well they only accept returns for 14 days and I was on day 37. Meanwhile I ordered a new case from Amazon. So to summarize: I was sold a defective case and I was misled about the warranty on the screen protector. But honestly I think the worst part was the Gavin the manager's incredible condescension towards me. He insisted that 37 days ago his employee never misspoke about the screen protector warranty. I'm glad Gavin sticks up for his employees but of course he was just making that up -- he had absolutely no way to know what was said to me when I purchased the items. Gavin was supremely confident in an arrogant and insulting way. One other point --- this is a third-party AT&T store. In other words, it's not an AT&T store -- it's a private business that only sells AT&T products. This store's only incentive is to sell, sell, sell -- since AT&T provides the support to customers generally. Gavin's store had no reason to treat me well or to honor the express warranty. I think you're much better off going to an AT&T store that is actually owned and managed by AT&T. I still have the notes my sales rep took when she was trying to upsell me on a plan and other products. It would have been nice if she spent that time providing proper support and explanation of what I was buying and how the warranty works.

I have been nursing my old iPad Mini along for the past year as it has been unable to do any more…read moreApple iOS updates. I finally brought it into the store to see if anything could be done. I did not have an appointment for the Genius Bar, but the guy in the front took my info down, and told me it would only be about half an hour. I wandered off, and in about 10 minutes, I received notice that my appointment was ready. The guy helping me was super thorough and knowledgeable. He confirmed what I already knew - that my iPad needed to be replaced with a new one. Fortunately, I could get a trade in amount of $190, so that helped substantially with purchasing a new one. The apple "genius" (maybe Andrew?) ordered my new iPad mini, went and got it, took my payment, deactivated my old one, set up my new one, and scrubbed the old one. Altogether it took less than an hour and I was on my way, easy peasy. I don't use their services often, but it's nice that they are available if I need to.

Well to make it simple for you get an appointment online! When you are there on your assigned…read moretime. You will wait another 14min or less. There your Apple staff will check your phone for physical damages and be prepare to log on with your Apple password! Once entered they will check for pertinent information like serial number, run diagnostic and in the meantime they will tell your option to buy back and trade/upgrade. I wasn't ready to upgrade even though prerelease of IPhone 18 was announced. I indicated I need to make use the new phones are not buggish and will wait results via Reddit. They will be persistent to sell you a new phone so learn to say no! I am came in for a battery replacement for IPhone14 ProMax and the charge was $99 per Apple Support online, before they take it you will have to sign a waiver for accidental data loss. My appointment was 1:15pm, Staff formality and diagnostic done at 145pm and 315pm was expected return. We went outside the mall for a good lunch and returned 245pm and ask the greeters if phone battery was ready and it was! By 300pm we're on our way back home. The charge was supposed to be $99 but no charge was extended and they replaced crack screen protector cover as well! I am clueless why free, because the phone is 3 generation old? Anyway, I was quite surprise! Reaching home I plug the phone to its chargers to make sure they work -plugged in wall and on the standing power stand. Battery Capacity was 100% vs 77% when replaced. Everything worked! No data loss! I was more than happy! Apple Staff you guys maybe methodical and stoic but job well done. I dealt with two greeters, one diagnostic person, repair person, ready person and a manager to confirm it was zero cost!

I have had the same negative experience as many of the other customers have stated on this site…read more The location on 66th Street does not have great customer service. They walk around as if they are entitled. They told me their job was not to help with phone challenges- that I was supposed to go to the Park Street location.

One tech in store. Customers are taking naps..saw another person but must be on lunch it is 130…read moremonday Monday Not cool. What about customer service? Should be 2 people running store!

I have gotten out of the habit of writing reviews. The last one was 18 months ago. I figured I…read morewould get around writing a few reviews again someday but who knows when. Anyway, Gadget Fix was a huge motivation to get back on the program, at least for one. So I strolled in to a friendly hello from the owner and a "woof" from behind the counter. The company dog gave me a friendly look and went back to sleep. I had a charging problem with my phone which I expected would require parts. Instead an adjustment work and as a bonus gained much information about reduced charging rate with long cables and the importance of a good cable that gives a distinct click when connected. I am not certain I am convinced to move from having a pile of cheap throw-away in 3 months cables or a couple really good ones but it is something to think about. And I am going to stay away from the long ones now. Oh, back to the repair. Repair was going on during the discussion cable attributes, no parts required, and there is no doubt I received more than I paid for. Great place.

My PC was running poor due to bad links installed. The links were removed successfully and my PC…read moreis running great. The turnaround time in taking my PC for repairs and picking it back up was reasonable.