Thank you to Tracy at the Countryside Mall T-Mobile location…read more Tracy figured out a way to update an autopay problem. She put her skills to use and resolved the problem. Tracy was pleasant, friendly and easy to work with.

Customer service is amazing at this location. Never is there…read morea pushy sales rep looking you over to see if you have cash in hand to purchase a new cell here. Just friendly faces and a willingness to help. Very helpful employees that let you know how to save money on your bill. They were very knowledgeable, they had answers to all of my questions. The manager helped me on a number of separate visits. He is very knowledgeable and was able to answer all of my questions. The atmosphere was very laid back and I was not pressured at all to buy anything. There is always an extra effort to make sure that I chose the correct phone, plan, and add-ons that best fit my needs. Overall I would give this place 4 stars. The only reason why I knocked off a star is because the store is usually pretty busy so you often have to wait for the next available employee to help you. But the only way to fix this is to hire more staff, which may be too cost prohibitive to the company so I don't really hold it against them.

Subject: Poor Customer Service Experience at Parkside Location…read more If I could give this experience negative stars, I would. I recently worked with Justin M. at the Countryside Mall Verizon through a third-party. Justin's system wasn't working, and he told me I could visit any Verizon store to complete my iPhone 13 trade-in. I followed his instructions and went to the Parkside location, where I was initially greeted kindly by a representative named Anthony. However, during our conversation, another employee named Chris rudely interrupted and asked what I was there for. When I explained, he immediately told me he couldn't help because I worked through a third-party, and that I'd need to go elsewhere. I later called two other Verizon locations and spoke to two different representatives -- both confirmed that any Verizon store should be able to process a trade-in, regardless of third-party involvement. This interaction was not only unhelpful but also disrespectful. What should have been a simple 5-minute trade-in turned into a frustrating 2-hour ordeal. Thankfully, I eventually spoke with Savannah at the 8700 Fourth St N, Saint Petersburg, FL 33702 location, who provided outstanding service. She went above and beyond by calling both Countryside Mall and the Parkside store on my behalf. While she tried to resolve the issue professionally, Chris continued to make excuses and showed no accountability for his behavior. Chris was unapologetic and indifferent to the inconvenience he caused. I can only hope Verizon takes this feedback seriously and ensures that representatives like Savannah are recognized for their excellence -- and that others receive proper training in customer service and professionalism.

Love this Verizon store always helped me when I needed upgrades to my phone and they have good…read moredeals on phones and accessories. Don't be scared of these other reviews. This is the best location.

Seriously the most incompetent group of guys who work here. They always change the rules on what…read moreyou can and cannot do in the store every time I come in here. The two guys were sitting in the back doing absolutely nothing!!! Go to another location!!!

SNEAKY CASHIER!! I went in to trade in my phone and when…read morebuying the new phone, the cashier snuck a charger from under his counter, added it to the "cart", pushed the card scanner in front of my mother and I, and I questioned him about it. We weren't here for to buy any accessories, chargers, etc. The cashier had added it to the "cart" and my mother ended up paying for something we didn't ask for. The cashier said we would need it, but we didn't want it or ask for it. Next, the other consultant takes my mother over to look at phone cases. We made it clear that we had other cases we wanted to buy at Target, but the consultant wouldn't stop pulling my mother away to sell her a some clear case. In addition to all of this mess, this was our first time ever going to a T-Mobile store. We had always done phone transactions in Sprint or Beat Buy stores. So, when we were done with all our transactions, the cashier ended up adding a "Service Support" charge for $30. This is an up charge for "getting help/assistance" from a consultant. We were also never informed of this up charge prior to this all, either. I hope this helps with steering people away from this location. Those employees are shady and far from honest people.

Josue was knowledgeable, helpful, and provided great customer service! Highly recommend.read more

I will never patronize again. This is a franchise store, not a Verizon store, and I did not know…read morethat. If you aren't buying a phone or giving them money, they won't give you the time of day. They do not service accounts or solve problems, they just give you the run around. Tell me that straight out, don't just make me go in circles. I needed help with my Verizon account and switching phones, so I was told to go online and do it myself or have a large "service" fee imposed. I have since switched carriers to never go back. Sales is about being a customer resource, not only getting a commission off of the customer. If you aren't willing to help people out, you should seriously reconsider a job in customer service.

I have a somewhat "outdated" iPhone that I don't want to upgrade because it's the perfect size…read more When it needed a battery and charging dock replacement, my usual repair place didn't have the parts and instead tried to convince me that I should just upgrade. While I appreciate the gesture, I wanted what I wanted, so I went to CPR and had it done cheaper than expected, with a super fast turnaround. There was a slight hiccup with the screen after the battery installation, so I came back in and a new screen was installed in minutes, on the house. My years-old phone works as good as new now, so people can continue making fun of me for it for months and years to come!

I had what I thought was going to be a good experience with a local business. I was upgrading to…read morean iPhone 6 and decided I'd keep my 5 since it was still in very good shape and working well with the exception that the lock button was a little glitchy. More annoying than anything else but why not get it fixed? So I go in and I'm initially told that it would take them about 30-40 min to fix and it would be $70. So I think, sweet! I'm in!! They go in the back and come back out to tell me that the part they have is for a 5s not a 5 but they can order the part from their Seminole store. They say it will be in the next day. Well since I didn't have the iPhone 6 yet I decided I'd go ahead and order the part (50% paid up front to iCell) and then once I get the 6 in the morning I'll drop off my 5 and they can work on it when the part gets there. They tell me don't worry, they'll call me when the part comes in. 2 days later no call (should have been my first warning) so I drive by and ask what's going on, guy takes the phone from me and says they'll call when they are done. Shockingly enough there was no call. I had to leave the country on a pre-arranged trip so I assume that the phone will be ready when I get back. I never get a call from iCell at any point telling me that the device is ready. While I am out of the country my well meaning father to whom I was telling the story to decided to drive in and see what was going on. They went ahead and released the phone to him. While this ended up being ok, sort of... They released a device to someone who wasn't the owner of the device without contacting the owner of the device. Not a good business practice. At any rate when I get back into town I call iCell to find out what happened because I had no voicemails from them only to find out the device was already released. I told me dad to go ahead and keep the phone and activate it since it was still better than his 4 and now SHOULD have been in perfect working order. So he takes the phone to AT&T and then SIM card reader isn't working. They try to troubleshoot it and never get it to recognize a SIM. My father then drives, literally across the street, back to iCell and they look at it and tell him that they didn't touch that part of the phone so it's not their fault. I get involved and go back into the store and speak with Mike. I tell him what is going on and ask him to take a look at the phone and call me. Mike does the unexpected and actually calls me! The first call I ever received from iCell. He basically tells me the same thing that they didn't touch that part of the phone. He then goes on to accuse me of damaging the phone because of the time (while I was out of the country) that went by. I told Mike that I'm not a cell repair expert but I was using my 5 right up until the time I dropped it off to them. The original SIM was still in it because AT&T put a new SIM in my 6. When I got the phone back it wasn't working. I asked if they had a checklist showing that the device wasn't working when it came in or left their shop and the answer was "No". That being the case they have no true idea if the phone was in fact damaged by perhaps a tech not being grounded while working on the phone or something. They did not test it either way. Mike was understanding of my point as well. I asked him to please have the owner call me to discuss the matter. That was 12/23. I never got a call. I went in yesterday 1/2 and picked up my device which was still sitting in a bag in the back of the shop. I like to support local business and I did so this time and got burned. Poor processes, lack of follow through and poor customer service led to a bad experience. I have an iPad mini with a cracked screen I was considering getting fixed and giving to one of my kids but I'll go with the name brand stores that stand behind their work. I'm hoping that maybe I'll get a call from the owner at some point and he'll surprise me and this will have a happy ending.... But I'm not optimistic about it given my past dealings.

First things first. The store is spacious, clean and inviting. Staff was busy with other customers…read morebut stepped aside to welcome us and offer refreshments. When available, Steven came right over and took care of us. We just upgraded our phones and he walked us through the migration process every step of the way. It was painless (mostly) and we were up and running in no time! Love this store-everyone is always kind and helpful!

In 3 years of usage, I've not had any issues with Consumer Cellular whatsoever. Extremely…read moredependable service and the pricing is great. Good values for younger people also. Why would you pay more somewhere else? The customer service agents on the phone, and in the stores are patient and well informed. The Largo Mall, Florida retail location has some really nice employees.

I gave used MJS Electronics on several occasions and found them to be honest, kind and helpful…read more Their prices are very reasonable and they help customers find the best deal on phones. They have also repaired my broken iphone twice and they are quick with repairs and very inexpensive. I will continue using them.

My daughter had knocked my phone out of my hand during her birthday celebration weekend. As a…read moreresult, my iPhone 11 Max Pro screen was cracked. In less than 20 mins my phone was restored and works fine. I am very grateful for the service and how quickly they worked. Excellent customer service!!! Thank you, Highly Recommended by me!!

Amber is great, the entire team is very helpful great sense of humor, best prices on the items I…read morelike to purchase ie tools, cells hunting ECT. Also great in a pinch and need a loan.

Love this place! Everyone is outstanding and you will be treated well! However they DO NOT…read moreREPLACE WATCH BATTERIES.