Unsure wth what the heck is going on are they attempting to make me return to the most horrible…read moreWiFi Svcs ever none of my 9 devices remain connected I need to recv a ups bar code to return this useless piece of equipment as of this mo my Tmobile equipment will be returned to up's store with barcode they must email to me asap no more credits needed we are out! Period 3 calls in one mo as well as horrible history of multiple calls to Tmobile customer Svcs as of 3/20/25 it's a wrap for our family this is one of the worst WiFi connection that consistently drops I'm talking to the cus svc reps more than my immediate family, no more ppl bye& good so long! Nothing can be this terrible Verizon on the horizon more research will be done & none of my desktop attachment views doesn't wk or attachment views & slow slow 70-240 mbps out of my range. Think twice about these two cell phone Svcs was horrible while using the old & latest round & square routers not worth it for family or bus meetings missed unable to get online! It's a wrap

The associate Jasmine at the location -…read more 9101 Alaking Ct Ste 200 Capitol Heights, MD 20743 United States - Is absolutely amazing! She took her time to go above and beyond with helping me start service, pick a phone, and transfer my former phone info to my current phone! She also did something I personally appreciated- when it was time for me to enter my social security information and Apple password she turned the computer/device to me and then she turned away until I was done entering my personal information!!! This was a major reason my visit was so much more enjoyable. Jasmine made me feel comfortable and that T-mobile is a trustworthy company with trustworthy and knowledgeable associates. An associate in Verizon failed to show that same privacy just minutes before my visit to T-Mobile, and until Jasmine displayed that awesome token of respect I hadn't even noticed! Great job Jas! Stay amazing!

Great atmosphere Vicky was amazing ! Her Patience was great overall great experience with this team…read moreby ritche station next to the navy yard RECOMMEND THIS VERIZON TO EVERYONE #CollectedConsciousMediaLLC #itsadocumentary

had to rush from work to get here. They're apparently out to lunch...at 6:30 pm. Where they do that…read moreat?? Over at verizon wireless.

Great experience with these guys always been with them about 4yrs.never stear me wrongread more

Fast service and excellent communication. I had to switch my email during my service communication,…read morethey updated with estimate sameday.

This was a great experience. Anthony helped me, he and his co-workers were friendly and efficient…read more I had already put in a claim for my phone, so by the time I got there ubreakifix was wating for me. Thank you Anthony and colleagues.

I normally do not write reviews but I decided to take the time to review…read more I searched online for a computer repair shop and decided to go to the Ubreakitifix franchise in the Largo/Kettering location. I called and explained my issue and the gentleman stated , no problem should be about 100$ on top of the diagnostics fee . I stated no problem with that cost. I get a call a few days later and they state the cost is 149$. I explained what the Manager stated to me and they stated it was untrue. Yes, its only a 50$ difference, however it was the point . I felt like they were trying to get over. So I declined the service. I went to another location of Ubreakitifix franchise in Bowie and had a wonderful experience. And they charged me the correct amount of $100 to fix the issue. The Bowie location had excellent customer service. I have tried to email the owner but the email message was undelivered so I was unable to express my discontent.

The only reason why so many people have given these folks, a five out of five is because right on…read moretheir counter. It states that if you give them a five out of five on yelp that they will give you a gift usually the gift is something stupid like a phone cover I had them put a new battery in my phone and the dude couldn't put the phone back the way it was. The iPhone button didn't work. I had to use accessibility features in order to even use the phone it was a good thing that I was getting a new iPhone the following week or else I would've been in big trouble. I would talk about the shenanigans that went on with a owner of the store and how he lied, but I won't bother Spend the money on a reputable company to put a battery in your phone. You've been warned.

I walked in and got the back glass on my phone fixed in just 45 minutes! It was very convenient and…read morequick. My phone is completely fixed and he did quality work.

Don't let them do any repairs on your! I took my phone here…read moreto have my screen replaced because it blacked out. As he was fixing my phone he cracked the back of my phone never told me he cracked the back, instead he puts the phone back in the case never said nothing. I didn't check the phone until couple of days later when I went to buy a new case I noticed the back was cracked he refused to give me management number don't take your phone or iPad there. Poor customer service.The guy that cracked my phone had jacked up teeth in his mouth don't trust him to fix your phone.

I absolutely do NOT recommend. I accidentally dropped my phone while exiting my car, and cracked…read moreone of the camera lens on my iPhone 13 Pro, which caused the view finder to be blurry and lose focus - brought it in on 3/17/2022 for a replacement lens and the man behind the service desk analyzed my phone and guaranteed that he had the correct lens to replace the broken one. Needless to say, once I received my "repaired" phone, the "replacement lens" was entirely a different color and slightly larger than the rest. I attempted to take a picture, and while the lens was repaired, the view was still blurry and the lens was unable to properly adjust its focus. The man who repaired my phone then tried to convince me that issue was indeed corrected, and proceeded to show me that the focus was clear once you place the phone on .5 view versus the default 1x view. I told him that his repair did not properly solve the issue with my phone, and he proceeded to say "Well you didn't ask me about the view. You just wanted the lens repaired" - while this might be true, the problem here is that instead of being a genuine and honest salesman, he proceeded to take my $26.50 non-refundable payment to provide a solution for a problem that he KNEW he couldn't fix. Not to mention, replace the lens with an oversized lens of a completely differently color. Consequently, I asked him to remove the faulty lens from my phone and restore it to the condition it was when I initially brought it in, so that I can proceed with requesting a replacement from the Apple Store. Casing point - if you're looking for a quick fix to your phone, be advised that all of their replacement parts are faulty and will deem your phone out of warranty for future repairs through your authorized retailer. Trust me: this is the second time I've been scammed by these folks (shame on me), and ended up STILL having to visit the Apple Store to pay more so I KNOW. #BEWARE

So not sure why they have 4.9 star reviews on google!!!! I'm…read morethinking maybe their friends and family left them?( ironically all 5 star reviewers ONLY have 1 total review in google map and it's for them)so legit I went there only because of their reviews the guy said he will give me 1 month warranty if anything ha ppens. I took my 6 month old ipad their because I cracked the screen I come home and see that there are tons of dust under my screen. So many He says that's very normal He said he can replace it but if it breaks I have to pay another 127$ There was a guy there that he fixed his iPhone screen 1 week ago, his screen was peeling off from the corner and he was like you dropped it. I had to step in and was "are you serious???" This screen has no damage whatsoever It's peeling from the sides how he can even drop it like that. When he had other customers he said I definitely give you some refund to show you I'm sorry. But as soon as they left he said it's not my policy to give any refund Honestly if showed that he was sorry I was really ok for not leaving a bad review since it's a small business. Some parts of iPad is completely non functional Don't go here It's a scam I'm going to contact my credit card company and dispute this!

Great store, the customer service is outstanding. They are aware and practice social distancing…read morewhich is important. The cost is alot better then the two other stores that are within a mile of its location. You can't find a better business in the area for this need and at this time.

The customer service is lacking here. Was here on a Saturday afternoon. No one to greet us, no…read moresigns.... The assistant manager guy was walking around not greet or assuring those of us who we're waiting 30 plus minutes that we would be token care of soon. Sigh you disappoint sir...

You might as well wait for the next model phone to come out while ur at this location. Your wait…read morewill be shorter. I aged 3 years waiting here.

Why do we continue to let trash into our neighborhoods then wonder why our neighborhoods are ran…read moredown. It's places like this that makes our communities look bad. They don't back their merchandise. Why would I spend more money on items that don't last a week? PLEASE CANCEL THEIR LEASE!!!

This place is a scam and rip off. They put fake parts on your phone. I got my screen switched out…read moreand on my way home during the drive my screen started to bleed. I went back and they claimed I dropped my phone after they fixed it. I had no damage to my phone to indicate such, and also the fact that I didn't drop it. I called the police and even they tried to reason with them. You could literally see the glue coming undone! They refused to budge, I was advised by the police to take them to small claims court. I had all the evidenceI needed but I just was too busy to make it to court which I guess that's what they count on. Stay away from these guys. I honestly think the good reviews are bots, paid for or people they know.