This is the worst location I've been to. I had a simple pickup order that I ordered on online on a…read moreSaturday. I go in on Monday and they had not grab it around. Then they informed me they don't even have anything. They say they are going to refund me. Say they are grabbing the receipt and it took 15 minutes! Waste of my time even coming. You think if you're an assistant manager you would know how to do your job.

There comes a time in life, when we need to upgrade our smartphones to something new and exciting…read more For those of us who prefer Apple over Androids, life is sometimes easier. However, visiting your local cell phone store can either be a nightmare from hades or the best experience ever. For myself, it was the latter of the two. Megan, and the staff at this store were absolutely amazing. Megan, came out and asked how she could help me, and I explained that I wanted to upgrade to the new iPhone 15. She was able to pull up my old account information, and she even gave me the best unlimited plan that Verizon current has. Now I can visit neighboring Canada to visit family members and not worry about roaming charges. Likewise, I can now also send text messages to friends in Mexico City and Toronto without any fees. That being said, the staff at this store made my changeover absolutely effortless, transferred all of my data and contacts to the new phone in 20 minutes. The part I liked the best is how Megan, and the guy who set-up my new phone, took their time and explained to me all the ins and outs of my new plan. This was great customer service all the way. I highly recommend this corporate store over any local dealers.

Andre was super helpful!!! it went quick and kept my bill around the same price!! and even threw in…read morehelping me start with setting up my newer phone !! thank you

Greg is so helpful and knowledgeable. Awesome customer service! We just upgraded to the iPhone 12s…read more It looks like the negative reviews on here are older when there was different management.

They misled me on the services provided by Verizon and then were unable to help me cancel and…read morerefund the fees for a service I never used.

Brian is a super star at the 5 mile /Northville location. We had a complicated transfer and he was…read moresuper patient and walked us through every step of the way. Thank you for making a headache process and enjoyable and beneficial adventure. Dena F

I came in and needed my phone repaired. I was given the number to call to file a insurance claim…read more While talking and getting the number the manager and his associate told me my sons phone was up for an upgrade. I asked how much and was told free. Fast forward 2 weeks to my next Verizon bill. $1200 finance shows up on a $35 month bill. I called back and told the salesman this and he said don't worry about it. It's a billing mistake. Luckily I called Verizon and after 3 hours on the phone with them they help me file a complaint, and said that the store is known for doing this. Verizon told me to go back to the store and get a refund. I went to the store and was told that they couldn't return the phone even though it had never been opened or touched. Then after 15 minutes of debate, they decided to take the phone back and charge me a $50 restocking fee. Buyer beware, these 2 guys are not interested in helping the customers. What a terrible experience.

I've been in here several times and made purchases of the variety of items including a new cell…read morephone, new iPad, cell phone cases and various accessories. These guys are very knowledgeable, helpful and service oriented. I was just in here a couple of days ago to get a new case for my phone and glass cover. In and out in no time.

Today i came in to Verizon after a long day. Kristen Ford was a great help to me. She delivered…read moreexcellent customer service and made my day.

My experience with this verizon store was very good, largely due to the professionalism of the…read morestaff and great customer service. Mike Horning, my verizon representative was very friendly and helpful. I preordered an iPhone 6, and missed not one, but two pick up meetings (my fault, not theirs). When I was held up at work and missed the second meeting by over an hour, Mike drove all the way back to the store to make sure I got my phone that day and was professional and friendly the entire time. He was very knowledgable about every option, offering advice, but never pushing me to purchase things I was not interested in. Overall, I had a great experience and would recommend this verizon store and Mike Horning for future purchases.

BUYER BEWARE!!!!!! I would give this place zero stars if I could. Back in November, my boyfriend…read moregot a new phone here. An employee named Corey was supposed to handle the data transfer. He never asked if my boyfriend's phone was backed up to iCloud or if a phone-to-phone transfer was needed. My boyfriend hadn't used iCloud since 2020, but Corey didn't bother to check. Instead, Corey transferred everything from the outdated iCloud backup--missing years of data--and then, without even confirming that the new phone had everything, completely wiped the old phone. As a result, my boyfriend lost five years of photos and memories along with all his other important content. When my boyfriend understandably became upset, Corey's only "solution" was to give him a free phone case. Later, my boyfriend went back to speak with the store manager, James. James was rude, unapologetic, and offered no kind of compensation--no discount on the phone, no bill adjustment, nothing. My boyfriend posted a review, and the store replied that they would reach out to help. They never did. We also took the phone to the Apple Store to see if anything could be recovered. Apple couldn't help and even mentioned this kind of mistake happens often at carrier stores.

I want to give a huge thank you to James, Corey, and Darnelle at the Belleville Verizon store for…read moretheir incredible support over the past week. They helped me every single day to resolve a complicated phone transfer from Xfinity, and their patience, knowledge, and dedication truly stood out. Even when my phone wasn't working and they couldn't reach me, James went above and beyond--driving to the nearby hotel where I was staying to leave a message at the front desk so I could return to the store. That level of care is rare. Each time I came in, they made me feel welcomed and supported, never rushed or dismissed. They worked a couple hours a day from Monday through Thursday to troubleshoot and coordinate with customer service, and I'm so grateful for their persistence and professionalism. This team exemplifies what great customer service should be. Thank you all!

These guys are awesome- shout out to Frank and Raymond for everything. Went in there Tuesday…read moreafternoon with my pre-paid Verizon phone, trying to get on a post-pay plan and get a new phone. These guys are the Jimmy Johns of cell phones- freak fast! But there's more. In a very short period of time, I was approved to get on a 2 year contract plan, unlimited data and was able to purchase a new iPhone XS phone. The phone only was released less than a week ago and they had it in stock here, honestly was 50/50 on whether anybody would have one in stock yet. The employees here are friendly, fast and attentive. If you need help with something, they will do whatever they can to help you out. When I went, there was no wait and I was quickly approached and greeted and taken care of. I got a great deal and am impressed by the service I received from the knowledgeable staff. I could go on and on, but you get the point. If you are in the Canton, Westland, Garden City, Wayne, etc. area and are looking to get on a good wireless service at a good price with fast easy service, give these guys a shot!

Amazing service! Came in to trade in my phone for an upgrade. No wait and Flawless transaction!…read moreMark is awesome and great at his job! I couldn't be happier with my experience!

They did not tell me how to operate the phone. i went on you tube to find out how to turn it off. i…read moreasked about screen protectors told they were 60.00 a piece . i was then told to go to best buy? My pass word that was set up doesn't work .

They do not tell you the whole story. In the process of switching from T-Mobil to Verizon, I chose…read morethe the iphone 10 XR. However it was out of stock and I had to wait for it to be shipped to their store. Only to find out from the reviews that it was not so good. I went in the next day and indicated that I want the iphone 11 instead. They said they cannot do that because they have to wait for the iphone-10XR to come in before they could do that and that would take a few days. By then however, the promotion that Verizon has will expire and switching from T-Mobil to Verizon would be pointless. They were arguing with me that that was a correct policy which did not make sense. As a customer, you should be able to choose the phone you want anytime provided that the order is not complete. I would not recommend going to that store.

Went today with my mom and the service was nice i left with a new phone! Adam was the one that…read morehelped us he was very helpful.

terrible customer service store avoid at all costs go to.the one by kroger so much better customer…read moreservice. the workers here including their manager are super rude. 15 years with tmobile never i paid for setting up and transfer data from one phone to another one they charge 50$ pathetic and on top of that you get charged upgrade fee of 40$

Added a phone number to my account without telling me, charged me for Internet for NINE MONTHS…read moreCOSTING 900 DOLLARS. Mike and Nick ignored me over these 9 months. Also... got my last review deleted? So posting this again. GO TO A COOPERATE VERIZON STORE!!!!!!! This is privately owned and HORRIBLE SCAMMERS

Poor customer service. Picked up phone and I mentioned it was a gift to be activated about three…read moreweeks away. The sales agent said the phone would be marked as stolen and deactivated. I said I don't want the phone and I want to return it. He said nothing and handed me the phone and said the transaction is done. Terrible service.