This is a bit dated. I have to service my iPhone before an overseas trip; battery needed to be…read morereplaced. They were great with the pricing and the wait time was minimal. While they were working on my iPhone, we went to get a haircut. After I finished my haircut and returned, the phone was ready. Nice experience

To start with..... What a breath of fresh air!! I went here thinking that I needed a new screen &…read morebattery. Gerry, easily could have totally sold me on these items. He looked over my phone & 1st thing he said was "I can't take your money..... there is ZERO wrong with your phone" & proceeds to tell me that I have too many videos & photos saved using up my memory!!!! WOW WHAT A GREAT GUY!!! No 1 (here in SoFlo) has ever been so honest!! I highly recommend this small cellular store for ALL of your cell phone needs!!! Thank you Gerry YOU ARE OUTSTANDING!!!

I came here to have a phone reset that I was going to sell. I usually have to wait at TMobile…read morestores because they are constantly busy. Luckily, they were not swamped like usual. Rochelle, the store manager, helped me out. She is fantastic!! The man in front of me was rude to her. She handled it like a champ!! Love that. It was totally unwarranted too. What goes around comes around... Ok, back to the review. She handled the reset in no time despite me not knowing my Samsung password. It was quick and she did a work around so I did not have to go through the hassle of finding out what the password was. Kudos to her. She has been a manager for 11 years and should definitely be promoted for her class and knowledge!

I was with Verizon forever but consumer reports indicates that T Mobile has better customer service…read more& service now. Their rates are significantly less expensive & they are offering an iPhone 16 pro max special. They are giving me over $1,000 for my old iPhone 12. Harlyn was very knowledgeable & helpful. She spent a lot of time with us explaining all the options and pricing. Unfortunately they don't have any in stock & can ship one to us next week or we can go to the Apple Store also in the Boca Town Center Mall.

I've had decades of not trusting AT&T. Despite that my internet is AT&T and my cell phone runs on…read moreAT&T. Which bring me to having had my phone taken last weekend. I found myself without a phone and having to go get a new and the work to get it set up and things transferred. I went to the Boca mall and got my phone from Apple. They were nice about things but couldn't actually set up the phone due to security issues. So I went over to the AT&T store. I hadn't been in before. It's a nice one; clean, bright and a cheerful energy. A gal there had just finished with a couple and pivoted to help me. She was a younger gal, I think her name is Valaria. She was really great. She was very patient as we went through step after step to get it set. It was a bunch of steps but after a methodical process we got it done. She was so exceptional I made a note to give a shout out too.

Good times playing in the AT&T phone booth that is used to attract customers. The new iphones are…read moreon display and wanted an upgrade but it was too long a wait. For such a small store none of the employees ever said "be with you shortly" or even any eye contact. So my questions went unanswered and left to check out the Apple Store that was only a one minute walk away that also sold iphones.

I've been a long-time customer of the Apple Store at Boca Mall and have purchased quite a few Apple…read moredevices and gadgets here over the years. I'll be honest my experiences haven't always been perfect. Weekends can be extremely busy, and when a device needs service, the wait can sometimes be very long. I also had a particularly difficult experience here years ago when I had to wait for hours with my two very young children. As a parent, you can imagine how challenging that was, especially when I felt like I was being completely ignored while waiting. But today was a completely different experience, and I really appreciated it. We were helped incredibly quickly, and our issue was literally resolved within just a couple of minutes. The whole interaction was easy, efficient, and pleasant. It's nice to see that even at such a busy location, a simple problem can sometimes be handled so quickly and professionally.

Yesterday, 05/12/2026 I went to the Apple Store (Boca Raton Town Center Mall). It was very busy, I…read morewas planning to spend over $ 2,500.00 in new phones and other items plus I needed Apple Care Support for my damaged iPad Mini. The first green shirt guy was very dismissive an d pointed to Felipe. He said he was the guy to help me. I waited in line to talk to Felipe but when my turn came someone just stood in front of him and Felipe talked to her for a long time. Finally it was my turn, but Felipe was very busy so he made an appointment for me to comeback in 1 hour (5:00 PM). I went on to other errands and came back early at 4:30 PM. When I finally got his attention he told me it would be 20 minutes before he could see me. He went on to take care of a good looking woman as if I was not there. She did not have an appointment but she had a great figure. I think Felipe felt his time was better used helping the attractive woman. We waited for over 25 minutes at which time it was already passed my 5:00 PM appointment time do I told him I was leaving. At 5:55 PM I received a message that Felipe was ready to see me. This was almost an hour after my appointment time. Apple founder, Steve Job, must be turning in his grave every time an Apple employee treats a customer this way. As a Luxury brand Apple customer service sucks. I have invested through the years over US $ 50,000 on Apple products from their first iPod or their G3 Computer to an endless number of iPhones, iPads, MacBook Air, Apple Tower for my daughter's Photography business and IPad Pros for our Wellness Business. However, Apple does not track their loyal customers like other Luxury Brands do. As an example AMEX knows every time I call that I have been their Platinum customer for the last 40 years. Patel Phillip takes me to a special office and offers me Champagne while I wait for their sale associate to bring out the goods. Even My Subaru dealer knows me and goes out of its way to make me feel comfortable while I wait. The attitude at the Boca Raton store must be a reflection of a poor store manager or badly trained associates. Or even worse an example of how T Cook has lost control of the Company. I think his firing is well deserved as he has damaged the brand by allowing their customer service to fall into such level of disrepair. I will buy my wife's phone at the ATT store and make another appointment to get service for my iPad mini at this store. I dread the thought but that is what a monopoly comes down to. Treating your best loyal customers like cattle w/o regards for how much they have contributed to your bottom line.

They will sign you up for a plan quick smart. But if you ask to disconnect a line, they will…read morebasically laugh in your face.

Super Quick, I can't wait for my iPhone 17 when it comes out!! Customer service is amazing!read more

I was waiting inside. Service folks seem knowledgeable and friendly. The selection of phones and…read moreaccessories was abundant. Have a good plan so great value.

What a pleasure! Kristian and Kevin made the…read morechanges from our AT&T phone service to Verizon in no time. Happy, attentive, accommodating and respectful from start to finish. They deserve more than 5 Stars! Thank you so much!

Both Christopher and Marcus are extremely friendly and helpful. Although this location may be…read moreslightly out of the way we make the drive to ensure that we get the best service available. I'd recommend visiting this location when upgrading your phone, or looking for accessories

They were very busy for black Friday. But they got me my pick up order and traded in my old Watch…read moresuper quickly and professionally. I didn't catch the names of the guys who helped me, but they were great as was a lady who I believe was a manager.

Went with a friend, a long time Verizon customer, to upgrade her phone after receiving an email…read more Gruf staff member told her the offer was not available in store and suggested she upgrade her plan and increase her monthly charge by 70%! Laughable! Offered it with a straight face! Overall cold and harsh. One fellow smiles and is pleasant, the other folks not so much. Glad I'm not a Verizon customer!

Very nice :-) it's a bummer they don't sell laptops they do sell watches phone plans and other…read moreaccessories and items and stuff yeah it's a bomber they don't sell the computer computers so yeah

The store is very clean. The staff are very friendly and helpful. They welcome you when you walk…read morein and know their business so they can answer any question

I went to the store on Saturday to upgrade my phone. I was greeted promptly by multiple staff. The…read morewaiting time was quite short and they couldn't have been more accommodating. I got my new phone and got everything set up with their help. I highly recommend this location. Because I live in Delray Beach, I have gone to the authorized retailer on Military Trail north of Atlantic in the past. They are not welcoming and very dismissive and condescending. Please go to the Boca Raton location. It is well worth the drive.

4 stars but laughable. Not the employees fault. Process started on line at home around noon…read more Progressed to a 611 fone call. Then they cancelled the new fone order & instructed to go to the store. The store could not process an order because every time they tried to re-create an order for an upgrade, the system would kick it out and reject it. The employees ended up calling their own customer service to find out WTF.? after an hour of comversation, a screen share episode, deleting the app and reloading it, shutting off the phone and restarting it, and several signing out of the T-Mobile app and signing back in nothing worked. No matter what they did the system would not allow the rep processing of a phone purchase. Your final conclusion was the system won't process more than one upgraded time and it takes 24 hours for the system to acknowledge the cancellation that was made earlier. Through this entire process, whether it was customer service on the phone or the guys at the store, I must've been asked a dozen times have we answered all your questions, or have we done everything we could to solve your problem? And the bottom line is, "no you all suck." from the customers perspective I don't really care whether it's a software problem or a company programming problem or just a bunch of idiots that don't know what you're doing. I was not able to order a new phone today. So the ultimate answer is no, nobody's done their job properly because I'm an unsatisfied customer at the present time. And the reality is, it's not like I can just go somewhere else and get a new phone. Unfortunately, once you sign up for service with the cell phone carrier, you're kind of pretty stuck and committed. Which is probably why customer satisfaction is low on their priority because they know you can't just walk away and go somewhere else. I'm sure this is more of a T-MOBILE problem than the employees problem. Let's face it. They just work there. They didn't program anything or designed anything, but nevertheless from the customer standpoint, I don't really care where the problem originate from. The problem still exists.