My phone's screen was not responding and they fixed it super fast! So happy with their helpread more

Awesome quality of work for the $ and responsiveness from Simeon and his team. Was making the…read moredecision to retire or repair a very old gaming laptop (MSI 2 PC Apache, ~2015) with a cracked screen after its getting knocked over. Was afraid for its age and brand, that no one in town would even be willing to take a look. Simeon offered a great initial price (I'm forgetting the first quote. $40? $60?) to look at repairing the screen, and soldering the hinge back into its socket. He noticed some motherboard damage (water spots, etc) while working, which was not unexpected for its age and wear. While in the shop, he also installed a keyboard I brought in, that I had bought myself but failed to DIY install. Ultimately, even after investing the labor in repairing the laptop, the internal damage was severe enough that it could not be made to boot. Simeon gave me the option to pay the original low cost quote for the substantial repair work, which allowed me to now extract the RAM from my damaged machine (prev impossible w broken hinge), or that for an out-the-door cost of $200, he could upgrade my system by moving my data over to an similar year, upgraded-SPEC ASUS gaming laptop. The laptop is indeed a quality upgrade in game performance for the price I paid. What's more, Simeon's coming up with the refurbishment solution for the cost spared me having to shop for a modern rig at modern prices ($1000+) for a while longer. My SSD was not an exact fit to it so I am still transitioning some of my documents etc data over -- they had trouble finding a usb to make it possible to do this in the shop. This is a small hassle, but doable. The laptop came home ready to plug and play, but the guys warned me that it badly needed a new battery and couldn't hold a charge (shutting down when disconnected from power). Simeon offered to help source one for me, but that they could be expensive and that he would call back with a price and wouldn't pull the trigger to order until he spoke with me again. Had a minor miscommunication w other guy at front desk, where I thought the battery had been ordered before speaking to Simeon again, which surprised me, but didn't think much of. Turns out Simeon was waiting for my go-ahead, though, so I accidentally waited a little over a week with my bum battery without having to. The guys are very nice, so I would say to learn from my experience and not be afraid to follow up more readily than I did if you're curious for an update. When I took it in for the battery pick-up, everything went very smoothly. Remember to use debit and not credit, expensive $2 surcharge for my not paying attention and putting it on the wrong card. Very pleased w the work here, and found pricing very affordable, would absolutely return.

DO NOT GO HERE!!! SHODDY MATERIALS!!! They don't even care that they get bad reviews…read more Brought my phone in to have cracked glass replaced after having a serious drop - so, not unexpected. The glass they used to replace lasted ONLY 3 WEEKS before it cracked, the phone having fallen from the sofa to the carpet. That's about 16". And, I have a rubber case on the phone. That's it. Is the glass they use made of sugar???? When I went back to question, the main guy just blew me off and said it was my problem. DO NOT GO HERE!!!

Unreliable, slow, Rude customer service also. Will not be back. Just look at how negatively they…read morereply to their Google reviews. Instead of trying to fix the problem they deflect and blame. NOT OK

Went in for upgrades recently and was helped by braddahs nate and Cody. There were some issues that…read morewere out of their control, but Cody stayed on it and got me taken cared of. Aloha Guys

Paige was amazing! I got there at 5 on 8/17. The store was quite full and her coworker decided it…read morewas OK to leave at 5. Than when her other coworker/manager got there around 5:30, he decided to stay in the back and not come help, even when she asked. Even though there were about 6 groups there. She helped me quickly and was very attentive. I hope those other two get in trouble :)

The worst! Made an appt at 5pm and the employeecame to help us, told us he would be right-back,…read morewent to the back room and never came back out, after 30 more mins of waiting he left out the front door. Waited another 54mins for another guy who was rude too!!!

Very helpful, polite and professional employees. Helped me with a difficult issue. Thanks for…read moreeverything.

This is a standard Radio Shack with all the regular Radio Shacky things in it. The staff is…read morefriendly and somewhat helpful, even though most will give you blank stares if you ask them anything too technical or out of the ordinary. Apparently they don't have as much inventory as the Corvallis Radio Shack since I'm often sent there for things they don't have in stock. Being a huge nerd, I spend way too much time and money in this store. Of course, the one incident that really stands out there is the bad one. I needed to switch cell phone providers since T-Mobile had horrible coverage at the time and the clerk there told me outright LIES to get me to sign up for cell phone service with him. Apparently he was just blindly saying yes to all my questions to get me to sign up, even though my cell phone couldn't do anything that he claimed such as bluetooth file syncing and tethering to my laptop for internet. So watch out for the shifty salesmen there! Overall it's a nice store and what you'd expect from a Radio Shack.

When Hobby Lobby first opened in the mall they had a special deal if you bought $10 in Hobby Lobby…read moreand brought the receipt to Radio Shack they would give you a free $10 gift certificate for Radio Shack. When I came in to get my GC the employee was very friendly and helpful. If I lived in Albany I wouldn't mind shopping here if they had something I needed.

Matt Fegette- literally a rockstar…read more Talked to him at the Oregon state fair about an issue I had in Vancouver Washington that I truly believed he could not help with. Turns out he could! He was sooo helpful with getting me set up with an internet I could actually use since the one the Vancouver team originally set me up with wasn't meant to work in my apartment. I was over a week with out internet because of the Vancouver team and as soon as Matt started helping me, the next day I had my internet set up and running. He was more than happy to help and was just such a great person to interact and get help from. I can only imagine all his employees are trained just as well. 5-star all around!

I wanted to add a new line to my Verizon cell phone plan. I went to the Verizon Victra store…read morelocated on 1365 Clay Street, Suite A, Albany, OR. I talked to Eric, the employee who patiently listened to my intention and explained to me my options. At the end of my first visit, i had a good idea but did not make any changes to my phone service. I told Eric I wanted to digest what he told me and I would come back to meet with him. When I returned after a few days, Eric was out of office. I was helped by another employee. I added a new line / phone. I chose an iphone because I have never own one. I also traded my wife's phone with a new phone. I keep my old phone. I thought things were all set up. But, they were not. All the 3 lines were not receiving network services. My wife and I returned to the store a couples of days later. Eric was in when we returned. Thanks to Eric, he helped us to contact Verizon and found the lines were not set up. Eric worked with the Verizon tech support to set up the services for us. It told about 2 hours to get things going. Eric gave up his lunch time to work on the issues for us. He is really a dedicated and knowledgeable in his job. I would recommend to my families & friends who need any mobile service to go to this Victra store and ask for Eric. Thank you Eric! My wife and I really appreciate your assistance to resolve our service problems. Best, See Choy & Julia

This is a great store, I came in because I had a problem with my computer and it wouldn't turn on…read more I walked in and they took off the side panel, found the issue within minutes, and fixed it. I expected to be charged like 20 bucks for it because he fixed it but he said we didn't have to pay him so he fixed it for free! I will come again.

From the owner: Guaranteed Computer Repair We provide 24 hour computer repair and internet technology services to…read morethousands of Oregon customers from Eugene to Portland.

They did put about 3 hours of work into my computer as good faith with no payment. The owner is not…read morea very nice person. first off their hours on the internet are completely incorrect. This is how the owner talks to his customers. As the owner, I must reiterate that we are appointment-only and not open to the public. Today's slots were booked in December, and we cannot accommodate walk-ins or same-day requests. I have already provided approximately three hours of uncharged work in good faith. Our hours, availability, and policies have been clearly communicated multiple times. Continuing to argue or challenge them needs to stop. If this continues, I will need to begin charging for my time, and I may have to discontinue our engagement in charge you for the time spent. As the owner, I've already informed you that your item will be ready for pickup on Monday. If you continue to contact me or pursue this matter further before then, I will begin charging for the approximately three hours of uncharged time I have already provided. You have been warned. Any reply to this message other than "Sounds good, see you Monday" will result in me instituting that charge immediately. Please respect this boundary. I would not recommend anyone to use this company ever.

In my experience its difficult to find someone who is as ethical and honest as Tim. Its rare in the…read morebusiness world to find someone who is not just trying to gouge you the entire time. Who probably underbids himself a little and is more concerned with making sure his service is affordable. His business reminds me of that old phrase "they don't make them like that anymore". Really if your experiencing a computer issue and you need real knowledgeable help from someone who actually cares about the quality of the service being provided as well as making sure that he is not taking you to the cleaners then I would definitely bring your computer here. I live in California but I can tell you Im not going to ever deal with any other computer repair place even if all of my future business is by mail. Really its an exquisite experience and a pleasure everytime.