The store has moved to 9th Street. Is it a different staff? The staff at the old location did, yes,…read moretry to upsell, but they were honest and good natured about it. I visited Verizon today because my bill was wrong- Verizon continued to charge my husband and me international fees, despite the fact that we canceled those charges 5 months ago. (Three years ago, they did this to my daughter and her husband as well, and those extra charges were over $100 a month and very hard to resolve.) I was also charged a $32 monthly fee for an iPad, when I was told the charge would be $10. I bought a $50 protective cover for the phone which immediately cracked. I replaced it (why??) and the 2nd cover also cracked. The staff member said Verizon doesn't make the covers they sell and put on our phones, and it's not their fault. And they have a lifetime guarantee. Which made me wonder why the person who sold me the 2nd one didn't point that out. I would have been less annoyed and I wouldn't be writing this, my first negative Yelp review, if the employee had been more helpful, less irritated, less in a hurry to be done with me. If they'd acknowledged the company had made mistakes, instead of acting like the problem was the fact that I bought them to their attention. My family spends about $500 on our Verizon plan. My daughter said this is the way they are. Press hard to upsell and make it complicated to fix problems. Once our phones are paid off, we'll be looking for an alternative.

5 stars for Justin! I took my sister in to upgrade her phone a couple months ago and he was very…read morehelpful, honest and friendly. He explained everything in detail so we could understand (we had lots of questions and he was extremely patient)... We had a good laugh! He called later to let us know of a killer promo deal that was so good my sister and a few of us on our family plan upgraded as well. From start to finish he went above and beyond. Good customer service is hard to find these days and he did an excellent job... give this guy a raise!

Came into the store around 10am for a headlight but they didn't have it in stock but they ordered…read moreit and the bulb arrived in under 2 hours. I believe his name was Jeff (that's what it said on my receipt) who helped me and was super helpful and kind. he installed my light and checked to make sure everything was working correctly. will come back for my auto needs!!

The guy helped me out with everything that I needed to do to repair this paint damage. For the most…read morepart it worked out really well, and the guys seemed very knowledgeable and very together and it made the experience overall very easy!

ATT: John Torrey RE: Employee Peter Yeager…read more I went in today and got a new battery for our 2015 Subaru Outback. Peter Yeager assisted me in assessing the current battery, was very friendly and went above and beyond in providing excellent customer service. I am most impressed with Mr. Yeager; he is kind, he is a great representative of your company and should be recognized accordingly. I have purchased a new battery for our other vehicle, a 1991 Ford 250 Pickup and was greeted in the same way as Mr. Yeager. The young man then was Devin. Both of these two gentlemen are wonderful representatives of Battery X-Change. I remain a loyal and appreciative customer. Thank you Mr. Yeager, you made today's transaction a pleasure! William "Billy" Hoffman Albany, OR.

If you need any type of battery service, Go and see Pete. Service have alway been #1 priority and…read morebest pricing in town. Been going here for years.

Called the store to ask a question about a recent purchase. A guy put me on hold....for 35…read moremin...until they were closed. No one ever came back on the line to at least tell me as much. I looked up the hours while I was on hold and realized they were just leaving me on hold until they didn't have to answer anymore. Ridiculous.

Staff is always friendly and helpful. Nice to have a hardware store that is within walking distance…read morein the neighborhood

Sold me a broken 200 dollar controller then proceeded to tell me their was nothing they could do…read more Worst company to get anything from

Incredibly disappointing. I ordered a gift card for my half brother's birthday, it was supposed to…read morebe delivered via email. It never was. I called and they told me they would delivery it via regular mail. Four days later it never showed up so I called again, and they told me my order didn't exist. What a worthless piece of sh*t company, NEVER shop here.