My review is more aimed at the entire Radio Shack company rather than the people at the Albany store.
I bought a Samsung Galaxy S4 at Radio Shack June 1, 2013. The associate that I bought my phone from, sold me a service plan for my phone. They said it was better than the service plan Sprint offers and $1 less per month. So I signed up. At the same time I purchased an OtterBox defender for my phone, but they did not have one in stock so I had to order it. They told me I should receive the OtterBox in a week. June 12th I had not received my OtterBox and the new phone slipped out of my holster breaking the glass. When I got home, there was my Otterbox; six days and one broken phone late.
I contacted the associate at the store, he shrugged his shoulders and told me I need to contact the service plan number. I contacted the service plan and they told me I would need to pay them $125 deductible and send my phone to them and they would need to keep it for 3 to 5 days to repair the phone. Like many people, I use my phone for work and cannot be without a phone for that long.
I have since canceled my service contract with Radio Shack. I would say stay away from the Radio Shack service contracts.
Tom from Albany read more