The store has moved to 9th Street. Is it a different staff? The staff at the old location did, yes,…read moretry to upsell, but they were honest and good natured about it. I visited Verizon today because my bill was wrong- Verizon continued to charge my husband and me international fees, despite the fact that we canceled those charges 5 months ago. (Three years ago, they did this to my daughter and her husband as well, and those extra charges were over $100 a month and very hard to resolve.) I was also charged a $32 monthly fee for an iPad, when I was told the charge would be $10. I bought a $50 protective cover for the phone which immediately cracked. I replaced it (why??) and the 2nd cover also cracked. The staff member said Verizon doesn't make the covers they sell and put on our phones, and it's not their fault. And they have a lifetime guarantee. Which made me wonder why the person who sold me the 2nd one didn't point that out. I would have been less annoyed and I wouldn't be writing this, my first negative Yelp review, if the employee had been more helpful, less irritated, less in a hurry to be done with me. If they'd acknowledged the company had made mistakes, instead of acting like the problem was the fact that I bought them to their attention. My family spends about $500 on our Verizon plan. My daughter said this is the way they are. Press hard to upsell and make it complicated to fix problems. Once our phones are paid off, we'll be looking for an alternative.

5 stars for Justin! I took my sister in to upgrade her phone a couple months ago and he was very…read morehelpful, honest and friendly. He explained everything in detail so we could understand (we had lots of questions and he was extremely patient)... We had a good laugh! He called later to let us know of a killer promo deal that was so good my sister and a few of us on our family plan upgraded as well. From start to finish he went above and beyond. Good customer service is hard to find these days and he did an excellent job... give this guy a raise!

These people cheated me out of hundreds of dollars. I switched service to AT&T, traded in a phone…read more Phone & wireless internet service was supposed to total $105 per month; they wouldn't give me any plans etc in writing the day I switched. Just got my first bill 3 weeks later for $269.21. I'm furious. Will be reporting this to BBB and OR DOJ Consumer Protection.

Wes was great! He was very professional and knowledgeable! He made upgrading to a newer phone so…read moreeasy.

Associate worked hard to resolve an issue. He was attentive and patient dealing with a situation…read morecaused by another carrier.

2 workers told us a false promotion and where we would get extra benefits when signing up, and we…read moregot charged extra and never got an benefits. this costed us extra money and was a complete scam and waste of time.

Came in on a Sunday, we were the third customer in the store for only one person working. Waited…read moreabout 10 minutes without being acknowledged, so drove across town to the Verizon store at Timber Hill and got helped right away.

Buyer beware - read the other reviews also: Edit - Changing…read moreto 1 star for the 2nd time I've had trouble with TCC Corvallis. About 2 years ago I was sold a defective $900 phone with a Bluetooth problem where it wouldn't stay connected in my car. They used up their "14 day return policy" with various attempts at fixing it. I spent at least 10 hours on the phone with Verizon techs. Went back to the store probably 15 times. Finally I DEMANDED a new phone and said I wasn't leaving without it - and got one - which worked fine (Galaxy S9+) This year I added 2 lines, got 2 new phones, and at their direction and quotes, switched my plan with a promise of lower fees. My bill jumped from $310 to $498! Another ~10 hours on the phone with Verizon, to find out what TCC had promised me was complete baloney. Another ~10 visits to the store to be met with blank stares and promises to "contact the billing department" - which they apparently never did. Promised me calls back each time, which they also never did, on at least 4 or 5 of those occasions. When I returned to see what happened, "I contacted them and they didn't get back to me". Baloney, utter bollocks . I'm reasonably sure as soon as I walked out the door each time, they simply moved on to the next customer. I ended up "fixing" the billing issues myself, but not at the rate they had promised me if I renewed with them (about $40 more per month than they had promised/quoted me. I don't like writing bad reviews, but I can't deal with this place ever again. Tried to support a local business, they failed utterly on me twice. Nice counter personalities can't substitute for good service and delivering what they promised. This has been a horrible experience now - twice. Fool me twice my fault I guess. Why I went back this year I don't know, and from now on I will deal with the actual Verizon company store - since I had to fix the issues they caused me with Verizon myself anyway. They did virtually nothing to help after the sale was complete except lip service each time I returned to ask for help. No longer can recommend anything about them - they're "nice" but?????

Beware: this is a third party seller of Verizon plans whose employees and managers are not aware of…read moreVerizon policies. I got a "free" phone in February for my son who is currently living in France. I explained that he needed to add an eSIM card for that country and was told that the phone would automatically unlock after 60 days. I was told this on 3 different occasions. When it did not unlock, I returned to the store and was told that I needed to talk to Verizon since they could not unlock it. I called Verizon and they said that their policy stipulated that I would need to pay full retail for the device in order to unlock it. I returned again to this store a few more times and was told that they we were not aware of the policy. In addition they twice told me that the Verizon policy changed after I bought the phone. When I asked to be shown that date that it changed, they googled the Verizon policies and they were obviously wrong. Maybe they were just ignorant or they lied to me. Either way, they, including the manager, said there was nothing they could do for me. Verizon's corporate store is in Albany which is the place I should have gone. Avoid this store and make the short drive.

I would give this store zero starts if not for Chase, the star employee. Otherwise, this store is…read moreawful. Do not trust anything they say. I signed a contract and have been charged more than $50 more each month for the last seven months than what I agreed to. I have been to the store each month, every month, promised a resolution, then nothing. I have filed two complaints with Better Buisness Bureau. Save yourself. Do not come here.

Everyone is super helpful here. I needed some assistance with my plan and phone and came here a few…read moretimes. Every time I've come here I was offered excellent customer service. Trae and Alex are so helpful and friendly--they've helped to resolve any problems I've had with AT&T and are always quick to answer all my questions. Don't bother going to the AT&T on 9th, if you need an AT&T in Corvallis I highly recommend this location.

Their WiFi within the store is terrible! Haha. It's an ATT store! You'd think that they might…read moreinvest in a better router.

The staff at this store are dishonest--stay away! I went in looking for a phone charger and they…read moresaid they carried Apple and showed us the model I had inquired about. They unlocked the hanger and carried it to the register. It was packaged like Apple and the same price as this Apple product online, so I purchased and left the store. Walking to the car, I opened the package and saw that it was a knockoff. I went back in immediately (within 5 min of purchase) and they wouldn't exchange or refund but kept saying, "All sales are final. We can't do anything." When they called their manager, after multiple requests, I heard him say "Just tell her No and get me off the phone.". The store was completely empty; I guess the rest of Corvallis already knows to stay away from this store so they don't get conned.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Corvallis store today.

I also had a terrible experience at this location. The employees are unknowledgable on facts, told…read moreme the new 5G system worked in Alsea(not so much). Also had to exchange phones because the would have to be restarted thoughout the day to call or receive. New phones were no better. Initially I was told that my very new Verizon phones "probably wouldn't work" with their system, so we had to buy new phones again. Avoid "Michael" at the front counter at all costs, at least Austin, the manager seemed informed.

The employees in this store are very rude and arrogant. They treated my mom like garbage. They were…read morenot helpful getting her phone upgraded and seemed too busy on their own cell phones to help my mom. She has went in there 2 x for help and both times was treated the same. She ended up walking out. I do not recommend this store. I am helping my mom get out of metro and on another phone plan. She doesn't deserve to be treated like garbage.