The first to review this AT&T retailer, yesterday my review would have been much, harsher; however there will still be the use of name dropping in order to point out the precise problems with this location.
So i went in on the 7 of november and upgraded two phones a samsung galaxy 7 active and what was supposed to be an iphone 7 plus. Well the iphone was going to be shipped to my home and the overall experience, customer interaction went well, with an individual named Dayane.
Skip forwad 10 november UPS came and brought me an iphone 6 s, now upgrading from an iphone 6 s plus which was to be replaced by the iphone 7 plus, why would i want a 6 s? Absurd i know. Here is where we begin on why, you should stick clear of this location, and which also explains why it is always the, less than busy store.
I called and Amanda a Caucasian female with dirty blonde hair, short. How do i know what she looks like i will get there later. I explained to her that i was sent the wrong phone. She told me she did not know what to do or how to handle the situation, hmm well then where is the manager, oh they are not here today. So she told me to ship the phone back wait until at&t told me they had recieved it then, wait for it, come BACK tp this location to reorder. Hmm well needless to say it was confusing that an at&t location did not have an active manager on site at this time of day. Then i requested the manager call when they did get in, the next day.
So i call at&t to inquire as to what i should do the customer service agent and her supervisor were disturbed at the fact that there was not a manager at the store and that they refused to handle the situation. She told me to go to the store and that they had to help me and that the manager had to be there at the store or immediately called.
I went to the store, this is where i met a caucasian, boy named Quinn if you go he will abundantly stick out like a sore thumb brown short hair, dirty shave look going on, major attitude, poor customer service skills.
Anywho i am immediately greeted by his lack therein of customer service I tell him we have a problem. He rolls his eyes, raises his voice with an attitude and says okay what. As if i was disturbing him by asking that he do his job, but hey college town where half of the kids think they should be paid to sit and twiddle their thumbs undisturbed by customers.
Around this time amanda comes out of the back with i can only assume her boyfriend since they were engaged in some PDA at work, so hey you know get a job at at&t here and you can bring whoever you are dating , treat customers like crud, and get paid to do whatever, right.
Anywho back to the fantastic quinn who still, does not want to help, who tells me i need to mail the box back myself, does not want to call his manager, tries to snap at me, mock me, laughs at me, then tries to tell me that he helped , while arguing with me as i am leaving.
I called at&t back in the store the representative spoke to me, then he, then me again and she told me that she did not understand what was going on at this store, told me that since they were refusing to help me i should go to the other location or call back to speak to them and apologized for their behavior telling me that this store was not an actual at&t they just pushed products and carried the name.
So i left and called back, explained the situation, the store employees, everything. I was told a manager would call me in 24 to 48 hours, as well as send a store evaluation form to het more details in order to investigate this situation and location so stay tuned.
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