Trenton is the sales associate we worked with. Excellent customer service. We were with AT&T but…read morelooking for a provider that had phone watches for the kids and better monthly pricing. He hooked us up with discounts on the watches, a new ipad and a better monthly rate. We targetted pricing we wanted and he was able to work within our budget, get the watches and new devices for us all while staying within our requested budget target. Huge ups to Trenton, who made the experience easy and kept us updated along the way.

The store has moved to 9th Street. Is it a different staff? The staff at the old location did, yes,…read moretry to upsell, but they were honest and good natured about it. I visited Verizon today because my bill was wrong- Verizon continued to charge my husband and me international fees, despite the fact that we canceled those charges 5 months ago. (Three years ago, they did this to my daughter and her husband as well, and those extra charges were over $100 a month and very hard to resolve.) I was also charged a $32 monthly fee for an iPad, when I was told the charge would be $10. I bought a $50 protective cover for the phone which immediately cracked. I replaced it (why??) and the 2nd cover also cracked. The staff member said Verizon doesn't make the covers they sell and put on our phones, and it's not their fault. And they have a lifetime guarantee. Which made me wonder why the person who sold me the 2nd one didn't point that out. I would have been less annoyed and I wouldn't be writing this, my first negative Yelp review, if the employee had been more helpful, less irritated, less in a hurry to be done with me. If they'd acknowledged the company had made mistakes, instead of acting like the problem was the fact that I bought them to their attention. My family spends about $500 on our Verizon plan. My daughter said this is the way they are. Press hard to upsell and make it complicated to fix problems. Once our phones are paid off, we'll be looking for an alternative.

These people cheated me out of hundreds of dollars. I switched service to AT&T, traded in a phone…read more Phone & wireless internet service was supposed to total $105 per month; they wouldn't give me any plans etc in writing the day I switched. Just got my first bill 3 weeks later for $269.21. I'm furious. Will be reporting this to BBB and OR DOJ Consumer Protection.

Wes was great! He was very professional and knowledgeable! He made upgrading to a newer phone so…read moreeasy.

Sept 1, 2020. Went into T Mobile on Walnut. I love the employees Cole and Nadj! They helped me out…read moreso much with my bill. Since I had not activated my phone that I got back in June do to a lot of health issues I had the last couple months. They got that bill reduced down for me. They hooked me up with a tablet that I wasn't expecting.then when Nadj told me my bill will be due again in a few days. I told him I couldn't do that. Since I'm barely getting back to work. He got on the phone called Corp. Mean while Cole was helping me getting phone and tablet up and running. Answering all my questions. Well Nadj told me I dont have to pay a bill till Oct. And he got it reduced. Those two guys rock!!!. I'm telling everyone about the walnut store. Excellent customer service. 5 stars all the way! Thank you again, Sue Defrehn

Associate worked hard to resolve an issue. He was attentive and patient dealing with a situation…read morecaused by another carrier.

For customer service this store can't be beat Andy spent 40 minutes helping me to customize my…read moreDroid Incredible. He was patient, very knowledgeable and pleasant. I will never go anywhere else for cellular service.

Beware: this is a third party seller of Verizon plans whose employees and managers are not aware of…read moreVerizon policies. I got a "free" phone in February for my son who is currently living in France. I explained that he needed to add an eSIM card for that country and was told that the phone would automatically unlock after 60 days. I was told this on 3 different occasions. When it did not unlock, I returned to the store and was told that I needed to talk to Verizon since they could not unlock it. I called Verizon and they said that their policy stipulated that I would need to pay full retail for the device in order to unlock it. I returned again to this store a few more times and was told that they we were not aware of the policy. In addition they twice told me that the Verizon policy changed after I bought the phone. When I asked to be shown that date that it changed, they googled the Verizon policies and they were obviously wrong. Maybe they were just ignorant or they lied to me. Either way, they, including the manager, said there was nothing they could do for me. Verizon's corporate store is in Albany which is the place I should have gone. Avoid this store and make the short drive.

Everyone is super helpful here. I needed some assistance with my plan and phone and came here a few…read moretimes. Every time I've come here I was offered excellent customer service. Trae and Alex are so helpful and friendly--they've helped to resolve any problems I've had with AT&T and are always quick to answer all my questions. Don't bother going to the AT&T on 9th, if you need an AT&T in Corvallis I highly recommend this location.

Their WiFi within the store is terrible! Haha. It's an ATT store! You'd think that they might…read moreinvest in a better router.

The staff at this store are dishonest--stay away! I went in looking for a phone charger and they…read moresaid they carried Apple and showed us the model I had inquired about. They unlocked the hanger and carried it to the register. It was packaged like Apple and the same price as this Apple product online, so I purchased and left the store. Walking to the car, I opened the package and saw that it was a knockoff. I went back in immediately (within 5 min of purchase) and they wouldn't exchange or refund but kept saying, "All sales are final. We can't do anything." When they called their manager, after multiple requests, I heard him say "Just tell her No and get me off the phone.". The store was completely empty; I guess the rest of Corvallis already knows to stay away from this store so they don't get conned.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Corvallis store today.

I also had a terrible experience at this location. The employees are unknowledgable on facts, told…read moreme the new 5G system worked in Alsea(not so much). Also had to exchange phones because the would have to be restarted thoughout the day to call or receive. New phones were no better. Initially I was told that my very new Verizon phones "probably wouldn't work" with their system, so we had to buy new phones again. Avoid "Michael" at the front counter at all costs, at least Austin, the manager seemed informed.

The employees in this store are very rude and arrogant. They treated my mom like garbage. They were…read morenot helpful getting her phone upgraded and seemed too busy on their own cell phones to help my mom. She has went in there 2 x for help and both times was treated the same. She ended up walking out. I do not recommend this store. I am helping my mom get out of metro and on another phone plan. She doesn't deserve to be treated like garbage.

I was there today to change from boost mobile to this company and the best help was this young man…read moreFernando, I'm a hard person to please and after all started in not good way, he finally fix my problems. I 100% recommend him, he have patience, and never dump the problem in to another co worker like one of them did, I like good customer service and you can find it with Fernando. :)

From the owner: Visit the T-Mobile store in Corvallis and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1830 NW 9th St Ste 105 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I usually HATEEE appointments like this... anything to do with technology, internet, phone service,…read moreetc. is not my business but my husband and I had just moved to Corvallis and needed internet set up. Circumstances meant we had to bring our 1.5 year old along. We got to visit with Alexus H. at this location and had one of the BEST appointments I have ever had setting up any kind of service like this. She visited with my son and helped him feel comfortable, wasn't phased by his restlessness and made us feel so welcomed and got us everything we needed! Amazing customer service! Would love to see her in more customer facing roles, she is absolutely an asset to this location.

Hate to come to this. Beware* Passive aggressive management…read morewith no solution insight. Been a 2 year loyal customer? They will gladly remind u what that means as you walk thourgh the door disappointed Verbally accosted. (Store is indeed od restructure) #xfinity ​ you have lost my business.