I usually HATEEE appointments like this... anything to do with technology, internet, phone service,…read moreetc. is not my business but my husband and I had just moved to Corvallis and needed internet set up. Circumstances meant we had to bring our 1.5 year old along. We got to visit with Alexus H. at this location and had one of the BEST appointments I have ever had setting up any kind of service like this. She visited with my son and helped him feel comfortable, wasn't phased by his restlessness and made us feel so welcomed and got us everything we needed! Amazing customer service! Would love to see her in more customer facing roles, she is absolutely an asset to this location.

Hate to come to this. Beware* Passive aggressive management…read morewith no solution insight. Been a 2 year loyal customer? They will gladly remind u what that means as you walk thourgh the door disappointed Verbally accosted. (Store is indeed od restructure) #xfinity ​ you have lost my business.

Scammers. Horrific worst awful service help. Tech's no show or don't fix anything & so you have to…read morego through the hell of calling again. Billing tries to scam you. Lies about what bill will be. 3 months trying to get phone service just to cancel after so much time & frusteration, & then they had the nerveee to still charge me!?! Girl YOU NEVER SUPPLIED THE PHONE SERVICE?? NIGHTMARE NIGHTMARE NIGHTMARE NIGHTMARE NIGHTMARE NIGHTMARE NIGHTMARE NIGHTMARE NIGHTMARE !!! .

For landline phone service they SUCK my phone was dead for 27 days no communication from them they…read moreare horrible to deal with

Very happy with the service they have provided. Super customer friendly. We were very happy to be…read moreable to get 20mbps out in Alpine. They just added internet TV and that will save us 100.00 a month from satellite TV. Rarely do we have a slow down or lagging and if we do it resolves fairly quickly.

Peak Internet is a great web host provider. They are extremely responsive and conscientious. They…read moregive you the local, personal touch that is lacking in most hosting providers. Plus, they are reasonable cost-wise and reliable! My company, ProWorks, uses Peak and recommend them to our clients.

Jimmy went over and above. He is quick, friendly, and knows what he is doing. He made sure that i…read moreknew how to use their system and app.

Sean came out to our business location in Sweet Home OR and was able to fix our internet connection…read morefor higher speeds and our Wi-Fi connection to work throughout the older building we are in (with many concreate walls sometimes the internet connection can be spotty). Now everything is running smoothly. He was very helpful professional and kind. Highly recommend!

This place SUCKS!!! I had a guy show up at my door saying that he needs to do a few things with…read morewith my antenna and it wouldn't effect me... Shortly after I got a notice saying if I didn't pay for this upgrade they were going to shut off service (even though I never asked or scheduled for them to come). That being said after arguing and them and them pretty much shrugging shoulders saying "Oh well" I paid the bill..Since then service has been WORSE than ever!!!! AGAIN THIS PLACE SUCKS...Unfortunately this is my only option for internet where I live :( But that being said there is rumor of a different provender coming soon, which is exciting because this place will lose A LOT of business and that makes me happy because they are crappy!!!

DO NOT GO HERE IF YOU HAVE ANY KNOWLEDGE OF COMPUTERS!!! I took a computer in because it wasn't…read morebooting properly. Turns out that I had a couple bent CPU pins(makes sense). I expressed that I didn't want my computer to stay in office over night (they didn't listen and kept it there anyway). When they called me back in the morning(before their tech was in) I had told them "I want to come pick up my computer, but I'm not free until 11 or 12". An hour later I got another call with them saying "we bent 2 pins back but we broke one of them off". Not only did they continue to work on my computer AFTER I had asked TWICE to come pick it up, they broke a $300 CPU and Charged me $45 for their time!!! They refused to work with me to find a solution and now i'm out $345.

They blocked our driveway while working on a neighbor's internet. there was space at our neighbor's…read morehome to park so this didn't make sense. My grandma called Pioneer Connect to ask them to move their equipment. Their supervisor was rude and extremely disrespectful to this old woman trying to leave her house. She then went out to solve the problem with the employees and they were also extremely disrespectful. She asked both the supervisor and the employees if they could please leave notice or knock before blocking the driveway and they stated that she was the one responsible for communicating with them. What's the deal?

Awesome service from Staven! He quickly did some trouble shooting and identified the problem…read more Things were fixed and running super fast!

I am very happy with the Heins Communications team. A few years ago they installed a phone system…read moreat my office. They were in and out much quicker than I imagined and when I had follow up questions weeks even months later they were quick to reply and solve all issues. Excellent service! Last summer they wired my home for a security camera and again I was impressed with their efficiency and their attention to detail. Rich, Phyllis, and the team do excellent work and care about the customers. I can highly recommend them for phones as well as security camera systems. Quality people.

From the owner: Business telephone & voice mail systems…read more Heins Communications, Inc. Phone System Consultants The Best Systems on the Market, Experienced Personnel, Extensive Training and Service Click here for our Communications Systems Our goal at Heins Communications is to provide quality installation and service on custom voice and data communications systems, and to back those systems with outstanding customer support. Rich Heins installed his first system in 1987 and from there, Heins Communications has installed hundreds of systems throughout Oregon and Southwest Washington. With a system installed and serviced by Heins Communications, you receive: Timely installations Quality equipment Experienced personnel Extensive training Extended service We'll help you choose the Best Communications System for your Needs: Determining the best communications system for your company's need can be a daunting task. With over 20 years in the Phone System Consulting and installation business you can trust Heins Communications, Inc. to help you select the perfect system for your needs, create the platform, the infrastructure your new system needs to perform quickly and reliably, and then support your new system with top-notch service and training to ensure a long, trouble-free, hassle free life from your new system. All this is backed by our Quality Assurance. If you work with Heins Communications, Inc...

The day I moved into my apartment I called and asked about internet and they were out here in less…read morethan 2 hours. I was offered options that other larger companies said were impossible or unavailable in my area. This is a small company who is dedicated to their customer base. I strongly recommend doing business with people like this. 6/5 stars. Thanks, guys.

From the owner: We offer internet services where others say NO! I have 6 different internet options available for…read morethe best Internet experience possible! I strive to provide service where others can't! I'm always adding more options so check back often.. i now have a streaming option with all movies and TV channels with Monthly cost at $15 a month! And wifi can be included with it for additional cost!

The worst! Made an appt at 5pm and the employeecame to help us, told us he would be right-back,…read morewent to the back room and never came back out, after 30 more mins of waiting he left out the front door. Waited another 54mins for another guy who was rude too!!!

Very helpful, polite and professional employees. Helped me with a difficult issue. Thanks for…read moreeverything.

The store has moved to 9th Street. Is it a different staff? The staff at the old location did, yes,…read moretry to upsell, but they were honest and good natured about it. I visited Verizon today because my bill was wrong- Verizon continued to charge my husband and me international fees, despite the fact that we canceled those charges 5 months ago. (Three years ago, they did this to my daughter and her husband as well, and those extra charges were over $100 a month and very hard to resolve.) I was also charged a $32 monthly fee for an iPad, when I was told the charge would be $10. I bought a $50 protective cover for the phone which immediately cracked. I replaced it (why??) and the 2nd cover also cracked. The staff member said Verizon doesn't make the covers they sell and put on our phones, and it's not their fault. And they have a lifetime guarantee. Which made me wonder why the person who sold me the 2nd one didn't point that out. I would have been less annoyed and I wouldn't be writing this, my first negative Yelp review, if the employee had been more helpful, less irritated, less in a hurry to be done with me. If they'd acknowledged the company had made mistakes, instead of acting like the problem was the fact that I bought them to their attention. My family spends about $500 on our Verizon plan. My daughter said this is the way they are. Press hard to upsell and make it complicated to fix problems. Once our phones are paid off, we'll be looking for an alternative.

5 stars for Justin! I took my sister in to upgrade her phone a couple months ago and he was very…read morehelpful, honest and friendly. He explained everything in detail so we could understand (we had lots of questions and he was extremely patient)... We had a good laugh! He called later to let us know of a killer promo deal that was so good my sister and a few of us on our family plan upgraded as well. From start to finish he went above and beyond. Good customer service is hard to find these days and he did an excellent job... give this guy a raise!