The store has moved to 9th Street. Is it a different staff? The staff at the old location did, yes, try to upsell, but they were honest and good natured about it. I visited Verizon today because my bill was wrong- Verizon continued to charge my husband and me international fees, despite the fact that we canceled those charges 5 months ago. (Three years ago, they did this to my daughter and her husband as well, and those extra charges were over $100 a month and very hard to resolve.) I was also charged a $32 monthly fee for an iPad, when I was told the charge would be $10. I bought a $50 protective cover for the phone which immediately cracked. I replaced it (why??) and the 2nd cover also cracked. The staff member said Verizon doesn't make the covers they sell and put on our phones, and it's not their fault. And they have a lifetime guarantee. Which made me wonder why the person who sold me the 2nd one didn't point that out. I would have been less annoyed and I wouldn't be writing this, my first negative Yelp review, if the employee had been more helpful, less irritated, less in a hurry to be done with me. If they'd acknowledged the company had made mistakes, instead of acting like the problem was the fact that I bought them to their attention. My family spends about $500 on our Verizon plan. My daughter said this is the way they are. Press hard to upsell and make it complicated to fix problems. Once our phones are paid off, we'll be looking for an alternative. read more

5 stars for Justin! I took my sister in to upgrade her phone a couple months ago and he was very helpful, honest and friendly. He explained everything in detail so we could understand (we had lots of questions and he was extremely patient)... We had a good laugh! He called later to let us know of a killer promo deal that was so good my sister and a few of us on our family plan upgraded as well. From start to finish he went above and beyond. Good customer service is hard to find these days and he did an excellent job... give this guy a raise! read more

I went into the store with the storefront Verizon to have my phone data transferred from my old phone to my new phone . I was told it was 35.00! I am retired and always had great experiences with Verizon starting in 2008 at the Santa Barbara store! This store is not actually Verizon employees and do not understand or adhere to Verizon policies. Before the store employee would transfer my phone data, I was required to pay 15.00 for something owed to Verizon. She charged me 15.00 with a service fee of 1.25 not once but twice. Then she charged me 35.00 for the transfer fee upfront before she would transfer my data. First of all transferring data I found out is simplistic with both phones backed up and both phones IPhones. info is as easy as back up from one phone to the other. The actual Verizon(not subcontracted scammers) and Apple do not charge this service fee, it's free of charge ! I'm had never paid it before this experience and thought it was odd. Plus they were unable to do the transfer after three visits and would not refund me! My young customer service provider asked others for help but could not accomplish the transfer . Horrible service and though the customer service person had very nice 3 D nails, she did not seem confident in her abilities and claimed they were not trained in that area! Then why would you charge me ?? They charge before providing services and say no refund as well ! Regardless of whether they provide service or not ! She said look at your receipt ! I did not receive a receipt so that would be difficult and it is not reflected on my Verizon account either ! It's too bad they can have a storefront and you think you are getting services congruent to a Verizon store. Be aware and check with your service provider about services and don't be fooled like I was! If you expect Verizon trained employees that know what they are doing, you came to the wrong place! read more

Bought a new phone about a month ago because our plan had a promotion that paid for the whole thing. It was excruciating. Thought it would be a simple trade in but that was not the case. Had to go in four separate times just to get a new phone and trade the old one in. The first day I went in and got the phone which was fine. Took about an hour or so. I had to wipe my old phone but the system was down at the time so we couldn't do it then. So I was told to come back in later that day to trade the phone in and process it. Wasn't a problem because it wasn't their fault that the system was down. So I went back later that evening and was told to wait 15-30 minutes to see if the system came back up. I ended up waiting probably 45 minutes to an hour and the system was still down. So I still didn't get the trade in process complete. I was told to come back another time- so I did. I went back a few days later and it was a different guy. He told me that I was supposed to turn off the "find my" and the "stolen device protection" in a trusted location which meant that it couldn't be done in the store. But I wasn't told that by the other worker. So I went in for no reason. So I went back a fourth time a few days later. And it was another different person. I told her that I turned off the "find my" and the "stolen device protection" and that I was told it would take five minutes to wipe the phone after those were turned off. That was not the case. I was sitting in there for an hour just to wipe my phone "which should've taken five minutes" The lady was mindlessly scrolling on her iPad up and down the page for no reason (she was doing it right in front of me I could see it). Then she said she couldn't find the promotion on my account which was $1000 and completely covered the new phone. I brought in the paper work to try and show her but I guess that was useless because she didn't look at it to see that the promotion already went through. So she called customer service which took forever. And then it turned out she couldn't find the promotion on my account because it already went through which is what I was telling her the entire time. I kept telling her "all we have to do is wipe the phone, it's already gone through" she did not listen to me. It genuinely seems like none of the workers there communicate with each other. They don't know what they are doing at all. I don't understand how a phone trade in can be this difficult. It should not have taken me four separate times to go in to get a new phone. The workers just sit there and scroll on their iPads doing nothing. Extremely frustrating. Will not be going again. read more

Horrible customer service today. I walked in and no one said a work for the first 5 seconds. Three men just sat there looking at me. I looked at all three waiting for someone to greet me before the guy to far back left asked it he could help me. Like seriously? All they did was just sit there waiting for the next person to help the customer. When I finally did get "help" the rep was just not friendly. Bare minimum. Not a friendly greeting. Then a guy walked over to ask what I wanted to the rep and he told him as if he was watching over his shoulder. Teach your employees the importance of a friendly greeting and modern day manners in customer service. I'm sure if I went in wanting to add 6 tablets in my account then his service would have been different. All he did was give me a number to call to disconnect my watch. If I wanted to call customer service then I wouldn't have come in the first place. There was no help. Not going back. Get off your butt and actually greet a customer. Or don't work in customer service to began with read more

New phone through them, I mistakenly thought this was a real Verizon store, turns out it's a contracted store, which was my mistake, just a bit of extra paperwork to deal with. There was an issue with getting the new phone properly added to the account, but that appears to have been swiftly resolved. The issues mentioned here and in some other reviews seem to be more Verizon corporate's fault than cellular sales. Special shout out to Rhianna for bearing with me and keeping me entertained for an hour while waiting on hold with Verizon corporate to resolve the account issue. Great customer service will go here next time. read more

Saif is awesome!!!! He set 3 of us up with new phones and we had a great experience. He's kind, efficient and we enjoyed getting our fun colored phones from him. Customer service A++ read more

Trenton is the sales associate we worked with. Excellent customer service. We were with AT&T but looking for a provider that had phone watches for the kids and better monthly pricing. He hooked us up with discounts on the watches, a new ipad and a better monthly rate. We targetted pricing we wanted and he was able to work within our budget, get the watches and new devices for us all while staying within our requested budget target. Huge ups to Trenton, who made the experience easy and kept us updated along the way. read more

Elijah was FANTASTIC. Possibly the best agent I have ever worked with anywhere, even from a 5 star resort. I am just blown away by his performance and product knowledge, not to mention his soft skills in working with us as clients- he made us feel special and so taken care of. We visited on Saturday. It is now Tuesday and I am still blown away by the wonderful experience we had. Elijah is going places, and I sincerely hope that he is considered for a corporate position. His knowledge of anything I asked was on point and his attitude was super positive and upbeat. We left the store in such a great mood and feeling like I did a great job in choosing Verizon as our cellular service provider. Watch out world, here comes Elijah! read more

Best Verizon store I've EVER BEEN TOO in all my years of being a Verizon person :) if this store is far away from your house make the drive! It's worth it! You walk out with everything you want and more, for cheaper than you'd thought it would be, because they don't mind helping you jump some hoops to get a better price!!! read more

Verizon - Mobile Phones Near Me - Corvallis, Oregon

I was just not expecting such a great service! These folks were incredibly friendly and very organized and efficient. It could not have been a better experience! I thought I was going to have to go all the way to Albany to the store there but I was told by a friend that this place was really good, so I thought I would chance it. I was not disappointed. I was actually pretty surprised and delighted by how accommodating everyone in the store was, but my representative (his name was Sam) was especially wonderful. This was five star service. read more

I don't give a lot of reviews, but I'm going to 5 star these guys because they worked hard to let me return a phone that another store should never have sold my mother-in-law. Verizon is big and complicated and they figured it out. Buy stuff from them. read more

The only reason I give one star is because there is no option for ZERO. Worst customer service I've ever experienced. Son & father mishap. The dad pawned us off to his son who had no idea what to do with us. Son is nice but does not know how to speak to clients whatsoever; and he did not know HOW he could help us besides take the battery out, put it back in, blow on the phone, turn it off and on... Obviously I tried that stuff already!! Could not fix my phone, the owner barely tried to fix it, and gave no other options besides "buying a used phone on craigslist". Then the owner went off to help another client without resolving my issue. Basically a waste of 45 minutes of watching a kid stare at the broken phone. DON'T GO THERE! read more

Mishka was excellent. He gave us what we needed and our savings exceeded what we hoped. Excellent all the way around. We were thankful.

No active 4G phones to play with. You can tell this is not a Verizon corporate store, as the staff are not as knowledgeable.

Purchased an item that was defective and was able to return item item for a refund. Good selection and knowledgable staff, convenient location. read more

Took my new iPhone SE in to get help activating and setting it up. Tyler was fantastic throughout the process. Smooth transition from old phone to new. Great customer service from Tyler! read more

I had the greatest experience at the Verizon retail store on Circle Blvd. in Corvallis. Chase Billings and Dylan Brown were fantastic! I needed a new phone, had limited time and I needed them to transfer all of the contacts/photos from my old phone to the new one. Chase was honest, direct and very helpful. Dylan was perfect in transferring everything! He didn't try to sell me anything I didn't need and made the whole process seamless. The best part was that Chase actually called me a month later to see if the phone worked out well for me. I was happy with the phone but still concerned about what my new phone bill would be and would you believe Dylan called the next month as well to see if I was happy with the purchase?! I explained that my bill was $15 higher than what we'd talked about, he apologized and said he'd look into it and get back to me. He called a few hours later, made the adjustments on my bill and gave me EXACTLY what he said he would. BEST service EVER!!! Thank you soooo much! read more

Matt really tried to help when Verizon Corp messed up with my phone and account. I'm still dealing with the mess he said all along would not work. Verizon should thank him, because he's one of the few reasons I'm still with Verizon. read more

I'm a IT tech person. When I walked into the store, it looks very nice but they have no devices to play on and no 4G devices which was a super disappointment too. I've also notice when talking to the staff that they really don't know their product and give lazy customer service. Soon to find out this store isn't even a real Verizon store. I would not recommend going to them,Their a joke! read more

I went in with a faulty home button and they did a "soft" reset to fix the problem. The next day I was experiencing the same problem and cracked my screen just before going in. The owner told me that nothing could be done because my screen was cracked. He offered nothing in the way of help except to tell me that I now had to pay the full price for the phone. Turns out a new screen costs $40. and can easily be replaced by anyone. I do not recommend going to this store as they don't care about a client's needs. read more

We are always happy with our experience at the store with Matt and his great crew. They are what great customer service is all about -- friendly, knowledgeable, patient, and flexible. They handle any issues we have, and they never make us feel that we are as out of touch with technology as we are! We highly recommend them! read more

Had a phone stolen and needed to get it replaced on a weekend. Matt's staff did a great job getting me the phone I needed, getting my number switched over and advising me on insurance. Terrific service on a busy Saturday afternoon. read more