My phone's screen was not responding and they fixed it super fast! So happy with their helpread more

Awesome quality of work for the $ and responsiveness from Simeon and his team. Was making the…read moredecision to retire or repair a very old gaming laptop (MSI 2 PC Apache, ~2015) with a cracked screen after its getting knocked over. Was afraid for its age and brand, that no one in town would even be willing to take a look. Simeon offered a great initial price (I'm forgetting the first quote. $40? $60?) to look at repairing the screen, and soldering the hinge back into its socket. He noticed some motherboard damage (water spots, etc) while working, which was not unexpected for its age and wear. While in the shop, he also installed a keyboard I brought in, that I had bought myself but failed to DIY install. Ultimately, even after investing the labor in repairing the laptop, the internal damage was severe enough that it could not be made to boot. Simeon gave me the option to pay the original low cost quote for the substantial repair work, which allowed me to now extract the RAM from my damaged machine (prev impossible w broken hinge), or that for an out-the-door cost of $200, he could upgrade my system by moving my data over to an similar year, upgraded-SPEC ASUS gaming laptop. The laptop is indeed a quality upgrade in game performance for the price I paid. What's more, Simeon's coming up with the refurbishment solution for the cost spared me having to shop for a modern rig at modern prices ($1000+) for a while longer. My SSD was not an exact fit to it so I am still transitioning some of my documents etc data over -- they had trouble finding a usb to make it possible to do this in the shop. This is a small hassle, but doable. The laptop came home ready to plug and play, but the guys warned me that it badly needed a new battery and couldn't hold a charge (shutting down when disconnected from power). Simeon offered to help source one for me, but that they could be expensive and that he would call back with a price and wouldn't pull the trigger to order until he spoke with me again. Had a minor miscommunication w other guy at front desk, where I thought the battery had been ordered before speaking to Simeon again, which surprised me, but didn't think much of. Turns out Simeon was waiting for my go-ahead, though, so I accidentally waited a little over a week with my bum battery without having to. The guys are very nice, so I would say to learn from my experience and not be afraid to follow up more readily than I did if you're curious for an update. When I took it in for the battery pick-up, everything went very smoothly. Remember to use debit and not credit, expensive $2 surcharge for my not paying attention and putting it on the wrong card. Very pleased w the work here, and found pricing very affordable, would absolutely return.

On Website, name of company is NW Cell Phone Dr. Centrally located downtown across the street from…read morethe Cherriots bus station. Called ahead earlier in day and talked to Kevin to schedule an appointment to repair my daughters broken Apple iPhone 6 plus front glass cover. $100 Repair was made same day in about 45 minutes. Kevin gave us a used protective case and glass protection without additional charge. I was very pleased how fast the repair was done and about $60 less then the estimated cost noted on the website. Now that's awesome service!

From the owner: We activate prepaid service for all major carriers.read more

Two horrible experiences. Last year I was kicked out of the store and told to never come back when…read moreI had an issue with receiving credit for a phone trade-in. I called ATT and they verified I was eligible for the trade-in deal. I contacted the parent company the owns this store and they reviewed security camera footage and said that the manager, Brandon, was completely out of line and I was welcome back to the store at any time. Fast forward to today. I called ATT about a problem with my Galaxy watch and number sync. ATT told me I needed a new esim and offered to mail one for free. I asked if I could pick one up at a store. They said yes. They made an appointment for me. When I arrived at the store they said that I would not have an appointment because I talked to ATT. I explained what the situation was. The salesman looked at my phone and my watch and said number sync had to be working because it was paired with my watch. Ummm....no, number sync is completely different. He then messes with my watch and my phone and tells me that there will be a charge for the esim. I told him they said it would be no charge. He asked, "Who said that?" I said, ATT. He told me, "We are not ATT we are a retail store." So I collected my watch, my phone, said Thank You and left. Now my watch won't even connect to the ATT network because he deleted my old esim and I have to have the issue escalated to higher level support at ATT. I will not step foot in this store ever again, I would recommend that anybody else take the extra trip to the Albany store which is owned by a different parent company and has much better customer service. I should have taken Brandon's advice and never returned to the store ever again.

Hands down worst cell phone provider store I've ever stepped foot in. Severely understaffed and…read morelittle to no help. Why add a brand new store in town without hiring enough staff? Seriously, leaving ONE person on shift? How is that safe for staff or beneficial to customers? If you can, save yourself the time and money and just go to Verizon.

Went in over the 4th of July holiday when my Samsung G4 stopped taking a charge. Rebecca helped…read moredetermine that the phones charging port was likely the cause after she cleaned out the opening and tried several different charging cables. As she could see I was in a state of desperation she suggested another store in Albany may be able to help. I am rarely impressed with customer service these days...as it rarely exists! But Rebecca went above and beyond! Thank you very much for your help and your recommendation. I was able to get it repaired the next day! Thank you! David

Not that Tai needs another glowing review ... but her is a current comment. Took a couple of 70's…read moreera Pioneer Receivers with output and FM issues. Three days Later they are working like new. issues fixed even lamps changed out and the units throughly cleaned. I've had some bad experiences with so-call stereo repair shops ... Cityview would get six stars if possible. I drove from Bend and it was well worth the effort.

Dropped a vintage integrated amp off for repair & service. The right speaker had been cutting out…read more Ty listened it to it throughout the day ( as he went about his work day) , and couldn't get the amp to duplicate my issue at home. He called me and told me to pick it up, and told me to set it up at home, and see if it occurs again. . When it did, I called him. He instructed me over the phone to manipulate the RCA cables to see if the cables were the problem, which it was. Cheap, easy fix and honest genuine customer care. He is a rare find in a world of fees & over charges. I strongly recommend this business.

Helped me out and was able to replace the broken screen on my phone the day I called in. Thank you!read more

Super quick turnaround, a couple hours. Better price cracked screen repair than others I called…read more Very friendly helpful staff. Would definitely come back.

My husband broke his screen on his phone and nothing worked…read more They fixed it , had to order the part and it took 3 days since it was The Weekend...but they did a great job.

They always are very helpful when I've gone there for different problems I was having with my…read morephone!! I highly recommend CPR!!

DO NOT GO HERE!!! SHODDY MATERIALS!!! They don't even care that they get bad reviews…read more Brought my phone in to have cracked glass replaced after having a serious drop - so, not unexpected. The glass they used to replace lasted ONLY 3 WEEKS before it cracked, the phone having fallen from the sofa to the carpet. That's about 16". And, I have a rubber case on the phone. That's it. Is the glass they use made of sugar???? When I went back to question, the main guy just blew me off and said it was my problem. DO NOT GO HERE!!!

Unreliable, slow, Rude customer service also. Will not be back. Just look at how negatively they…read morereply to their Google reviews. Instead of trying to fix the problem they deflect and blame. NOT OK

Excellent service and very fast. I will use them again for computer work if needed. Location was…read moreeasy to locate

Very friendly and great service ! I would use them again anytime !!!…read moreReplaced my screen on my MacBook pro. Not an easy task.

Centurylink is the very WORST company i have EVER delt with!!!…read moreThey scheduled and appointment and i waited all day and they did NOT show up. I even called to confirm that they were coming.

Crappiest internet service I've ever had , contact no service . Get nothing but circles with chats…read more. Just want it cut off end of December and can't even get that done on chats , I'm so done with CenturyLink