Very knowledgeable and helpful. The scheduling was easy and arrival was on time. Will definitely…read morehire again.

Tech was on time and knowledgeable about dryer vent issues. He explained service options clearly…read moreand without undue sales pressure. Very satisfied with the service.

This is by far the worst company ever! I have never had this…read moremuch trouble financing anything But these guys charged me $2,300! For a broken washer that was malfunctioning straight off the bat! Oh and the dryer light burned out and we only had it 6 months. They brought me a loaner washer, and that one was failing as well. They refused to bring me a washer that was functioning properly unless I made a payment. Forced me to pay for a broken washer! Then. 2 months later, They brought me the working washer! Yay right?! Nope. This washer was full of GERMAN COCKROACHES. MIND YOU. I have never seen one roach in my apartment. We have annual inspections that help us watch out of bugs like that. Our apartment is clean! They forced me to pay for that ROACH washer before they brought me one which took 3 weeks and that's 3 weeks with no washer for my family of 4 Then we lost our job and they took our washers after only 2 months of missing a payment. They refused to leave them and told us we had to pay the entire remaining balance before they bring them back to us! Mind you that will be another 2 weeks before we even get a chance to wash our laundry now! This company is a rip off and I have every bit of what I need to file a legal lawsuit with the better business bureau. Y'all need to get your shit together. So selfish for a buck that you don't even care about your customers who actually need some of these products. I will never do business with them again! I learned my lesson! I'm fed up. Wasted thousands on broken washers! Let's not forget that the so called "Store clerks" hang up on you when they get frustrated rather then helping to fix the problem. Worst customer service ever. We will NEVER DO BUSINESS AGAIN WITH THIS COMPANY. DO NOT FINANCE WITH THIS COMPANY! I spoke the truth now they can tell you the lies! This company only cares about profit!

Everytime I have come into this location. I have been treated with excellent service and always…read moregood deals. I appreciate the great service since the Lebanon location wasn't helpful at all. I highly recommend this location.

We purchased a washer and dryer from Kelly's several years ago and were pleased with the…read moreprofessionalism and knowledge of the sales team. A few years later, we converted a laundry room into a bathroom so returned to Kelly's to shop for a stackable washer and dryer. The salesman asked about the brand of our washer and dryer, and sold us the very inexpensive part needed to stack the appliances we had at home. Money saved! Recently, in search of double wall ovens, we yet again returned to Kelly's. This time we met Todd Edgar. We had done a *lot* of research and were pretty sure of what we wanted. Todd really knows his stuff! He answered our questions, provided knowledgeable insight, and researched our concerns. I especially appreciated his ability to communicate information clearly. And his patience is quite commendable. If you're looking for an appliance, go see Todd!

I honestly don't even know where to begin with how terrible this entire process has been and how…read moreincompetent the sales staff is. I ordered a professional range 2 months ago, and today was the fourth delivery attempt--which I ultimately declined and requested a refund. Four separate delivery days where I planned my day around and cancelled plans because of delivery. It takes A LOT for me to write a bad review. I am absolutely baffled by the level of incompetence from the sales team at Kelly's. I would never recommend buying from them. If your appliance arrives in perfect condition, consider yourself lucky--you do not want to deal with this company if anything goes wrong. I still have not received a single unprompted phone call. Delivery Attempt #1: The stove arrived and when the protective tape was pulled off, it left residue everywhere and the stainless steel looked damaged. I declined delivery. Frustrating but understand it's no one's fault. However, one of the delivery people and our sales person implied that we should just give it a little elbow grease ourselves. We paid several thousand dollars for a new stove, I think that is unreasonable to tell a customer to do that. It was taken back to the store, where the sales staff supposedly "cleaned" it. No call from our salesperson to schedule new delivery. Delivery Attempt #2: The following week, they attempted delivery again. It still wasn't in acceptable condition, so I declined it again. Our sales person was not friendly and acted like we were being unreasonable. I ordered a brand new stove so I think it's pretty reasonable to want in perfect condition upon arrival. So they then ordered a completely new stove. Again, no one called me about a timeline or delivery. Delivery Attempt #3: My delivery window was 11:45-3:45, but they didn't show up until 6:30 PM. I received zero communication--I had to call repeatedly just to get updates on arrival time. I have a toddler and a stove I couldn't use because they kept saying they were arriving any minute. The new stove arrived with the exact same tape issue. Frustrated, I begrudgingly allowed them to bring the stove inside with the promise that a cleaning crew would come the next week-- still not convinced that they would be able to get it cleaned, but so frustrated that I had been sitting at home for hours waiting and wanted to just get it done. The installers pulled out my old stove, brought the new one in, and after working through dinnertime, bathtime, and bedtime for my toddler, they informed me at 8:30 PM that they couldn't install it because they didn't have the correct fittings. This was the first time anyone mentioned a professional installer. Again, communication has been nonexistent the entire time aside from automated delivery confirmations. Since I couldn't be without a stove with a toddler, they had to bring back my old stove and reinstall. They left our home at 9:00 PM--from a window that was supposed to end at 3:45 PM. After going back and forth with the manager, we finally arranged a professional delivery team for the following week. Delivery Attempt #4 (Today): Yet again, the stove arrived in unacceptable condition despite attempts to clean it. The installer tried to clean it and even he agreed the stainless steel looked permanently damaged. At this point, I requested a full refund. Throughout this entire ordeal, not once did anyone from Kelly's reach out to us--no updates, no apologies, no communication at all. They issued a refund but still no call. Every single time, we had to call them. I wasted four days sitting waiting for this range, clearing out a path for delivery and canceling plans. The only positive part of this experience was the delivery crews themselves. They were polite and did the best they could with the situation they were given. Jose, Chris L, Lander and Chris H were awesome and understanding of our frustrations. The professional installer that came today (I believe his name was Gary) was also very professional and friendly.

Ordered a kitchen suite and what a friggin circus! delivered this morning and 6 hours later still…read moreno ice in the freezer! Called for assistance and surprise I have to wait a week yes a week for a replacement. They didn't take a week to charge my credit card! And why do I need to add a star for a business that doesn't deserve it??!!

Paint department has the best customer service overall. The curbside pick up is pretty terrible…read more Lowe's does an extraordinary job with that and customer service overall. Lower prices are the only reason I come to Home Depot when I do.

Great communication, punctual, and knowledgeable. He was more patient with my poorly behaved dogs…read morethan most would've been! Will use him again when needed.

I highly recommend Valley Service & Repair! Joe is efficient, professional, and always answers my…read morequestions honestly. He calls ahead of time. To give me a heads-up of when he was on his way. He has worked on my guy Dan's, and my washer and dryer many times. Just recently he worked on our refrigerator/freezer. When the fan motor in the freezer went out. I would trust Valley Appliance for my appliance repair needs.

David is the BEST. Came out and fixed our dishwasher ( which was inoperable due to our own fault),…read morenever made us feel stupid, was professional and capable and honest and nice. I've been handing out his business cards like candy and absolutely recommend!

I just had David Glavnik out to fix my washing machine. Lucky me!!! As this was the day after…read moreChristmas, I expected to get no one out today but he responded within an hour. He was very friendly and neat. he had it fixed quickly. Of course no one wants to have an appliance breakdown but the whole fix made me wish I hadn't wasted my time to try and fix it. I highly recommend him!

Others may be good too but I'll never know. Great service, friendly and professional. If I need…read morehelp I'll call sunset.

From the owner: Repair of commercial appliances and HVAC equipment . Specializing in ice machines ,coolers…read more,freezers ,grills ,ovens ,fryers ,mixers ,salamanders ,and toasters

It's so great to have a Lowe's in Albany! The product selection and quality are perfect for the…read morehome builder and the do-it-yourselfer --and you can't beat the prices. I completely remodeled my home, right down to the studs, and I found that Lowe's saved me time and offered the quality of products that I needed. Often I would take a higher quantity of something to be sure I had enough, then bring back the unused items to the store. With my Lowe's card, they could look up the return in an instant without my remembering the receipt. Materials are easy to find and the store inventory is well organized. Knowledgeable people could help me in every department. It is not the mess I found at the other big Home products center. I often shopped on the Internet and then went in to pick up my order. Today I went in to get a part for an elderly friends walker that was broken. Finding the hardware department, a Joy offered to help me. I showed her the missing screw on the walker and she quickly realized it took a metric screw, walked to the right shelf and pulled out a screw that was the right one. Then I asked to install it and soon Shane joined us to install the missing screw! I was lucky because I went in on a Saturday just before 6 PM and the three of us fixed my handicapped friends walker in the isle. The store was quiet and Joy and Shane we not busy. Soon Share adjusted the brakes on the walker too! The attitude was that once they understood I was doing a favor for a handicapped senior, we fixed the walker together. I will be back to Lowe's.

I bought some tin snips by craftsman that have a lifetime warranty about 1.5 years ago. They are no…read morelonger cutting the way they are supposed to so I took them in to exchange them for a pair that cuts properly. Lowe's would not honor the lifetime warranty. They are 13 dollar snips that have been on sale recently for 3 dollars. Obviously not a high end item. I will not shop there again. And I will urge others to do the same. I bought the item because the lifetime warranty. I called craftsman and they are honoring the warranty no questions asked. Don't shop here if you can help it.