I've been shopping for over 40 years, and I can honestly say I've never experienced customer service quite like I did at the Albany, Oregon Lowe's. I had purchased a lock, only to discover when I opened it that it had been previously used and the keys were missing. I completed the customer survey, gave my honest feedback, and mentioned that I would be returning to the store since I had driven an hour and a half. When I arrived, the first associate I spoke with, Daisy, immediately asked if I had spoken with her manager because they had already seen my survey and were expecting me. She was kind and made me feel welcomed. Assistant Manager Robert sincerely apologized and asked me to pick out another lock while they took care of everything. Before I even made it down the aisle, I heard someone calling, " Ma'am!" I turned around, and it was Ben, the Store Manager. He introduced himself, personally apologized, and told me that my experience was unacceptable. What impressed me most was not the replacement lock--it was that he treated me like a person. Ben had read my survey, informed his staff to watch for my arrival, and personally wanted to apologize. We had a genuine conversation, not just a business transaction. He acknowledged the inconvenience of my hour-and-a-half drive back to the store, walked with me to customer service, and made sure everything was handled. I received a full refund for the original lock, and Ben only charged me one dollar for the new lock I selected. While that gesture was incredibly generous, this experience was never about the money. It was about the kindness, empathy, respect, and genuine human connection he showed me. In a world where it is easy to complain when things go wrong, it is just as important to recognize people who go above and beyond to make things right. Thank you, Daisy, Robert, and especially Ben, for reminding me what true customer service looks like. Lowe's is fortunate to have leaders and employees like you representing the company. I hope this recognition reaches the district and corporate level because this team deserves to be celebrated. read more

Avoid Nic in the wire department. Will treat you like a thief. Won't listen. Laughs when you tell him something and then acts likes he's not the problem. I was very clear about what I needed and what I was doing. Would have been easier to talk to the floor and not get frustrated. Save yourself. Go anywhere else. Terrible service. Poor interaction. Jason was polite but can not fix a problem he doesn't control. What a shame that Nic is the representative of Lowe's as a nation wide company. read more

Their's a reason why they are called "Lowe's". Like all their low down acts. If you like a company that stabs their customers in the back with flock cameras without any warning, might be your cup of tea. I in the other hand will drive to a less nosey and more open and honest company. read more

This business has 3 flock cameras that are part of a mass surveillance grid. Do not shop here if you believe in the 4th amendment of the Constitution. read more

I bought some tin snips by craftsman that have a lifetime warranty about 1.5 years ago. They are no longer cutting the way they are supposed to so I took them in to exchange them for a pair that cuts properly. Lowe's would not honor the lifetime warranty. They are 13 dollar snips that have been on sale recently for 3 dollars. Obviously not a high end item. I will not shop there again. And I will urge others to do the same. I bought the item because the lifetime warranty. I called craftsman and they are honoring the warranty no questions asked. Don't shop here if you can help it. read more

They don't answer there phones. I am not going to make that long drive just to find out you dont gave the item I want. Also, no real human checkout. If we have yo do the employees job, we should get 20% off. read more

No good. Very unprofessional staff. They'd rather be chatting and laughing among themselves rather than helping when you go there to buy something. They hate their customers, I guess. Never seen anything like this at other locations. Avoid this location if you can help it. read more

Lots of parking, basic Lowe's store, nice employees, nice big garden center unlike some other big box stores. Prices are standard. read more

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I went shopping for an item that I had no idea where to find it. There were three male workers talking and laughing. I went up and was waiting to be asked to be helped. Another male customer came up behind me and they stopped to help him and even take him to the area. I still was waiting while the other two workers continued to converse. Finally they stopped and I made my inquiry and one said go down a certain aisle and you'll find it. Is the poor customer service because I am female??? I will not be a frequent shopper here at all read more

Service was great. People were nice. Prices were good for a better experience. The refrigerator and they were able to provide a very nice LG model on sale for a much better price so we could find anywhere else and they're going to deliver it tomorrow. Can't ask for anything more. read more

Fantastic customer service! I was fortunate enough to find Bill in the paint department, who was very knowledgeable and helped me choose the best paint for my needs. When I mentioned I was headed to another department he volunteered to accompany me and help me find what I was looking for there. He was clearly very knowledgeable in many DIY areas, and was extremely pleasant and helpful. He even helped me load everything into my car! I spoke with his boss Mattias to tell him what a tremendous help Bill had been, and was very impressed with how professional and gracious Mattias was. I look forward to shopping here more regularly after this delightful experience! read more

I had such an awful experience working with this company at their distribution center. I was told wearing leggings I had to wear a long shirt to cover my butt. I seen several other women wearing the exact same thing except they were not wearing a long shirt covering their behind. I am slightly curvy with an hour glass shaped body. Apparently this company is sexist and ever since then, I've left and haven't looked back. I don't know what makes these people think customer service isn't extended to their employees, but I won't shop at Lowe's because of that alone. Poor service. read more

Unfortunately, the worst customer service I have encountered. Was buying soil and a few plants. Had to ask 4 people in garden area to help me obtain the soil. It was on a wrapped pallet, after hearing the response it's not my job 4times, I cut the wrap myself and threw the 36pd bag on my cart. when attempting to check out it was a 15 min wait for the guy to get off his lunch and then it was if I was an inconvenience. read more

Had a terrible time using my Lowe's cash reward and gift cards there yesterday. It was a transaction that should've taken 5-10 minutes but we were there for over 20 minutes with customer service trying to help out. It was clear all the ways in which the corporate overlord/s at Lowe's corporate demonstrate their clear disdain and distrust for the customer. For example, you had to work to get the Lowe's cash bar code to get a successful scan...Then they had two 4-digit numbers listed (one right above/below each other) by the bar code. One was the 4 digit pin that you are supposed to enter but the first one is the 4-digit customer number. It couldn't be more difficult if it was designed to be more difficult so it comes across as being the result of a severely disconnected corporate culture that doesn't consider the customer's experience at all. In addition, the two gift cards I had were from previous returns. Lowe's connects the return gift card to a driver's license number so I had to text my husband and ask him for his drivers license number so I could use one of the return cards. This, plus the run around I experienced with trying to get a price match had led me to the logical conclusion that I won't be shopping at Lowe's anymore (unless I hear the corporate culture changes). Bring back customer service and get customers to come. read more

I use their carpet cleaning service time to time & the people working the customer service counter are always, ALWAYS either cold, rude, or have an attitude with me. Lowes is always my last resort if I can't find what I'm looking for elsewhere. read more

AVOID. DO NOT PURCHASE APPLIANCES HERE. Purchased a brand new LG kitchen appliance set. Fridge, dishwasher, microwave and electric range. Nearly seven thousand dollars. Lowe's changed delivery dates on us nine times. Nine. In addition they left the electric cord to the range off the truck and told us the only way to get what they forgot to deliver was to come back to the store. Amazing. Every phone call was a true gem as well with employees who "couldn't find our order" and told us to check online even though we purchased in store. What a joke. read more

Ordered 2 hanging flower pots. Waited over a week for delivery only to find one was missing the hanging hardware. After repeated calls (half hour on hold each time) to them and PROMISES (3 times!) someone would call me back within 24 hours - never happened. Last call I was told they were shipping me a new pot, and it would arrive in a week or so. So much hassle and run-around, sorry I did business with them! read more

Very frustrated with Lowes return policy. I received a gift for my birthday. The first time I used the electric scrubber it broke. I tried replacing it but was informed that without a receipt I would not be able to. They also do not offer gift receipts. I would highly recommend against giving any item from Lowes as a gift unless you are going to also give the recipient the receipt. read more

I ordered a door, a window and accessories via the Lowes website. According to the website, delivery was free over $45 - well, folks, the invoice shows a deliver fee of $94 - for a $211.00 door! Almost half again as much, and that when we expected "free delivery." then, it turns out, that I have to pick up the window and some of the accessories from the nearest store - even though they are delivering the door - for some reason putting the other items in that order is not possible. So, we have now added a couple of hours driving to Lowes and picking these things up and hoping the window will fit in my car, since we don't have a truck. Although, had I known about the outrageous delivery charge in advance, I could have paid someone to drive over in his truck and pick up everything. Oh, and then without a phone call or text or anything, we got a phone call that a delivery service had stopped by to leave the door - but we weren't home, as we didn't know a delivery was going to happen - and couldn't reschedule it. But, wait, there's more. Part of the order is going to be "shipped." The door knob and lock and one other thing. Why is this separate? And when does it arrive? We can't install the door without the hardware? Or can we? And what does shipped mean, as opposed to "delivery?" So, one order has 3 different means of getting the products to us, and an unacceptable charge has been made as well. And a couple hours of driving time, possibly having to pay someone to use a truck to make the pickup. I then spent 25 minutes on hold this morning, trying to reach someone to get this fixed - and finally hung up without talking to anyone, as this is beginning to be a huge time sink - and we still don't have any of our products. I will try again later - when I have an hour or so to hang around waiting. We specifically chose Lowes, as we boycott Home Depot because they support Trump financially. So, we don't use Home Depot, we are no longer going to consider Lowes - and now I'm going to be on the phone finding alternatives locally, which obviously I should have done in the first place. Incidentally, this issue with Lowes is our second encounter and also was unsatisfactory and we ended up cancelling that order - but we decided that we'd give them a second chance. Our first encounter with Lowes was flooring for our 1900 sq ft house. We picked out the flooring, arranged payment for the flooring and installation (over $10,000) - then found out that there were all kinds of problems, and it would cost untold amounts more money to get the job done. And we were expected to move 1900 sq ft of flooring into the house from where it was being delivered - the garage - by ourselves - Lowes would not do it. We are in our 70s! We cancelled that order, and found someone else who did the job for the $10,000, including the cost of the flooring and other things - and moving the flooring into the house. Also including reusing the original molding - which Lowes refused to do. I do not recommend Lowes for any products that require delivery - I guess it might be okay for any products that you can walk in, pick up, and walk out with. And even then, be careful what you get and what you can do about it if it is a problem. I want to support Lowes, as their hiring policies are open to handicapped workers, they contribute to the local communities, and appear to be friendly - but obviously this is an illusion if you actually are buying things from them - friendly isn't what you get. No photos, as there isn't anything to provide photos of! read more

The guy in plumbing got snarky with me when I pushed the help button..."Jesus Christ!", he says, "Im right here!" Sorry I don't recognize every staff member on sight. The cashier was nice and polite when I finally got to her, but at first it was self-checkout only, and then only if you used a card. If you wanted to use cash, you went over and stood in line with the one lonely cashier at Customer Service. These guys have slipped bad and I will be finding a new hardware store. read more

The second time I have been to Lowe's in Albany and somehow it's even worse than before. I went in looking for a tow behind spreader and after not finding it I contacted a employee and asked if he was busy and his answer was "yes, I am". I then went to the return/customer counter and asked a employee (was on computer) where I could find the item I was looking for. The employee with a hand gesture said it's over in that area and went back to the computer. The customer service needless to say is non existent and will continue to shop at Home Depot. read more

I just had the most exceptional customer service at Lowe's in Albany, Oregon. We had a very large order waiting for pickup and there was a problem with our banking institute so the order could not be released. This started 2 days ago and Sara, who I assume is a supervisor, stepped forward and helped in ways I never seen happen in any store before. She not only told me what had to be done, got on my phone and talked to the person I was dealing with, even offered me some ice water while waiting as it was in the 100's. I was told the order would be ready for pick up the next day so when I arrived I figured everything was set. Ashleigh, at the pro desk, was very helpful but needed some confirmation on things and low and behold guess who showed up to get the transaction done -Sara. She handled everything in a timely manner and showed so much compassion. I highly recommend a big raise and promotion for this gal. She was fabulous. Thank you Sara, Ashleigh and the loading crew! read more

Vernon, an employee of the Albany Lowes in Albany, Oregon, is an excellent example of customer service. While he was helping several customers, one right after another. He had the patience, knowledge and terrific attitude we all hope we can find. Vernon answered and directed each of us with our problems. He made sure we found what we needed. Most Lowes employees are amazingly knowledgeable about their stores products. Vernon is the exceptional example. He has the helpful attitude that really makes the difference. Go to the Albany Oregon Lowes when you need your homes improvement or repair needs. Look for Vernon. He will have the answer. read more

I really like that this store is clean and the employees know what they are talking about. I like the lumber here. For some reason Lowe's discontinued the kids workshops. It's really too bad. It's one of the big reasons I liked it there. Prices tend to be higher that Home Depot and selection is nearly the same. Better deals elsewhere mean I'm going somewhere else. Come on Lowe's. read more

Lowe's Home Improvement - Hardware Stores Near Me - Albany, Oregon

Great selection and good competition For Home Depot? Curbside pickup isn't answering the phone, been here 15 minutes. They're letting people in without face masks and that's against the law right now, even seen workers not wearing them, nothing engorced read more

We went to get a variety of gardening supplies. When we needed to get a particular kind of compost that was high up, we went and found someone to help us. He went to get someone from lumber to assist us and never returned. We were also asked by 3 other employees if we needed help and they reassured us the person with the forklift was loading up an order and would be with us when he was done. 20 minutes later, we watched the driver of the forklift walk off and no one came back to assist us. So we are headed to a different gardening center to purchase our items. read more

I would give you a 10 if I could! Jeremy your assistant manager and the delivery guy Nick from Kaiser gets a 20 rating! Thank you so much for getting the materials to us today. You truly came through in great fashion. read more

Great service! Great Price! Fast delivery and set up! Perfect! I'm am so thankful you have so much in stock. I love my washer and dryer! read more

Lowe's Home Improvement - Hardware Stores Near Me - Albany, Oregon

First these people are a joke..I got the around-about a job(I know I should've saw the "red flags"), but I needed a job. I got hired as a cashier, second mistake I made..I had two days of computer training (nothing to do with cashiering) on the third day they put me a cashier had no idea what I was doing I told head the cashier I was nervous and wanted to shadow someone before I used one all I got I was "gonna have to learn anyway might as well learn today" she walked off.. I had several cashiers try to help me, it was way to many buttons to remember..this all took place on 2/11-13/2020.. it's now 2/27/2020 I still have not gotten a check, I reached out to the HR manager with no response.. I can't report them to BOLI because I can't show "proof" I worked the hours I did... I will NEVER EVER shop there again... don't waste your time on applying there!! read more

i went to lowes in Albany Oregon yesterday, was standing in an aisle looking at a product, when three employees converged on me, saying that they were trying to locate something... literally a foot away from me, all three of them....i backed 6 feet away until they were done.... crazy... read more

I purchased a dishwasher during their Black Friday Sale and asked for delivery. They said that they would call me and set up a time to have it delivered. Finally got a call on December 6th saying they could deliver it on Friday the 13th that afternoon and to call and confirm. Called back, confirmed and they said they would be there between 10 and 2. Four O' Clock rolls around and no one has showed up. After leaving NUMEROUS messages after 2 no returned call. Monday at 10 a.m they FINALLY return the call. They now have said that they will be here Wednesday. What a waste of time. Doubt they'll show up this day either. Buyer beware. Terrible customer service. Will not make any major purchases here ever again. read more

Second trip to this joke of a store! You would think I would've learned the first time. Customer service is nonexistent. The one gal who was willing to help was just as clueless as I! Ugh. Don't bother coming to this Clown Store! read more

Seriously - this place lacks customer service. The employees we dealt with today were all u friendly, had little interest in showing us where items were that we needed, and when we went to check out - the cashier left - literally just walked away from The register to help someone find something. She didn't say one word to us! Not a I'll be right back, I'll be right with you, nothing. Just left. Just very poor service and not friendly at all. read more

I will never shop at this store again. I was asking this guy about a flood light and I believe his name Was Jim Adam? He was very short and rude .I will do my business elsewhere. read more

We ordered a Frig online from Pennsylvania for delivery to Lebanon, Oregon. Worked like a charm. Communication regarding delivery was excellent and delivery itself was exactly as promised. Ordered / bought, in person, carpeting for installation in Lebanon, Oregon. The measuring and ordering was, at best, a 2-star experience. Trying to pay using the discount offered was an absolute nightmare since, it appeared, that Corporate had the computers a mess. No one really tracked the carpet arrival & installation and if we had not phoned I'm afraid the carpet would still be in the warehouse looking for a home. Look, I once worked PT for Lowe's and understand how confused they can be at times, so I understood, but my wife wasn't as understanding. I finally phoned Lowe's again and, by chance, spoke with the Lowe's resident Superman, Izzy. I don't know who this guy is, but he is the best help anyone could ask for. IZZY IS JUST AMAZING. He single-handedly saved Lowe's reputation. I am hereby nominating Izzy for President of Lowe's !!! read more

I'm a long time customer at Lowe's, Spokane and use them for most of my appliances and building supplies. The service at this particular Albany store was below abysmal. I found one employee who knew anything and he was actually a great help--Joseph in appliances--thus two stars instead of one. Trouble started with the delivery. Refrigerator bashed up, had to be returned. Gas dryer sent out instead of electric. Had to be returned. Stacking kit forgotten, but hey, that didn't matter because no dryer to stack. Day later, got notice that door I ordered had arrived. Went down with van to pick it up and asked to pick up dryer that I'd ordered and did not arrive with last load. (Free delivery only means something if it actually gets delivered.) It turned out that the door was not actually in and no one could find the dryer which I had bought on sale and waited two months for. The outcome would not deserve two stars. Mistakes happen. The two stars is because this took over three hours. Turns out that orders done online have to be handled in a special closet of a room in front with employees suffering a purgatory of notices from Lowe's shipping telling customers their items have arrived for pickup. Followed by notices that, oops, they have actually not arrived, leaving the employees scrambling to find things that do not exist. In the short period between delivery truck forgetting to pick up electric dryer instead of gas, the matching dryer had vaporized. No where to be found. Ordered two months before. Did not exist. Turns out there are different computer systems that not every employee can access. It's a night mare. Feels like every employee has worked there less than a week. There are lots of them, but nobody knows anything. What does this mean? Big business treating employees badly so they do not want to stay. Shame on you Lowe's for having a beautiful modern store with what looks like very little human investment. I needed a sink to complete my project. Went to Amazon. . . read more

It's so great to have a Lowe's in Albany! The product selection and quality are perfect for the home builder and the do-it-yourselfer --and you can't beat the prices. I completely remodeled my home, right down to the studs, and I found that Lowe's saved me time and offered the quality of products that I needed. Often I would take a higher quantity of something to be sure I had enough, then bring back the unused items to the store. With my Lowe's card, they could look up the return in an instant without my remembering the receipt. Materials are easy to find and the store inventory is well organized. Knowledgeable people could help me in every department. It is not the mess I found at the other big Home products center. I often shopped on the Internet and then went in to pick up my order. Today I went in to get a part for an elderly friends walker that was broken. Finding the hardware department, a Joy offered to help me. I showed her the missing screw on the walker and she quickly realized it took a metric screw, walked to the right shelf and pulled out a screw that was the right one. Then I asked to install it and soon Shane joined us to install the missing screw! I was lucky because I went in on a Saturday just before 6 PM and the three of us fixed my handicapped friends walker in the isle. The store was quiet and Joy and Shane we not busy. Soon Share adjusted the brakes on the walker too! The attitude was that once they understood I was doing a favor for a handicapped senior, we fixed the walker together. I will be back to Lowe's. read more

Failed to deliver appliance on the date promised. Waited 5 hours for it to show up but it never came. We had called twice during the day to confirm delivery. Both times store employees confirmed delivery and told us they were running late. Finally called to cancel our order and get a refund. I was told it wasn't going to be delivered for 10 more days. That would make it 3 weeks from the date of purchase and not the date given to us as our delivery date. Very, very poor communications between the front desk, department manage Adam and purchasing customers. We would never, NEVER, purchase a appliance again from Lowes. read more

First of all. I can't speak for everyone. But the times I've been here at Lowe's I've never been helped or approached to see if I needed help. I wonder thru the store feeling like a lost kid. And when I do find what I'm looking for , well by that time I'm frustrated. Not a good experience for me! read more

Military discount only available now if you give them your information and get their Lowes card. Just thought all you veterans should know before you go. read more