I write this with regret as we always try to support a local business over the big box companies…read more After a week of interaction I would avoid this company. Lot of good talk but that's all. We scheduled their service guy well in advance but got no notice until the last minute when he was at the wrong address and upset. We stopped at their location in Newberg and gave them photo of the washer info 5 days prior. The service tech (Wendell) showed up with preconceived idea of what was wrong despite even the error code on the machine. Did little to no investigation except saying the machine was over 5 years old, we needed to "junk" it, and to go their shop and buy a new Speed Queen. Totally torched any other product including our Maytag (which they sell). He did no investigative work and walked out. My step son looked on the internet and found the exact problem...unplug and let it re-set. Its now been 2 days since and numerous loads (after a week without a washer) with it working fine. Wendy (the Owner) called my wife today and admitted that their service guy "lacks communication skills". We also have a email from their sales person saying the same thing. It appeared to us he only wanted a show up fee and to sell us a new machine. And they marked us as "out of the area" on the service call even though we are only 2 miles from their business. I hate putting down a local business but I'd avoid this company even if it means going to the big box companies.

From start to finish the installation went well. I knew it was going to be a beast. (Re &re wall…read moreoven) Scott & Jeff handled it well and everything worked and looked great when they were done. Quote was very reasonable. I'm hanging on to their card for future work.

Well my experience with them was not good. My new dishwasher…read morewas supposed to be delivered between 8 and 10 am this morning. I paid for delivery and haul away of old dishwasher. My old dishwasher was still working, but was making a lot of noise and was slowly dying. I removed my old dishwasher last night and had it sitting in my kitchen ready to be hauled away. At 8:15 am they called me and told me they accidentally sold my dishwasher to another customer, and now the don't have anymore. They apologized and said they might be able to deliver different in stock model soon if I wanted to change my order. I asked if soon, meant today. The sales person said probably not. We drove to their store, and looked at the other comparable dishwashers, but they all had features my wife did not like. So we asked how long to get another one of same model we had ordered. They said 1.5 to 2 weeks. I said, that since I didnt want to go 2 weeks without a dishwasher, I would have to re-install my old dying dishwasher and then remove it again in 2 weeks. What a PITA. I then asked for free delivery, install and haul away, since their F'up was costing a lot time and effort. The salesperson went to see if management would okay this request. Management did not. The best they would do was knock about $100 off their fees. I then canceled the order, and ordered from HD. With delivery and haul away included, it was about $60 less than Stover. Plus I could get it in 3 days. So, we got the model we wanted for less money and a much sooner delivery. So I'm not impressed with Stover's customer service, or really doing anything helpful after such a monumental F'up. I was specifically going with a local business because I thought they would have better customer service. I am very disappointed.

Great place for parts, appliances and even advice! Always willing to help and detail oriented…read moremaking sure that the part needed is the part received. Could not recommend higher!

Great communication, punctual, and knowledgeable. He was more patient with my poorly behaved dogs…read morethan most would've been! Will use him again when needed.

I highly recommend Valley Service & Repair! Joe is efficient, professional, and always answers my…read morequestions honestly. He calls ahead of time. To give me a heads-up of when he was on his way. He has worked on my guy Dan's, and my washer and dryer many times. Just recently he worked on our refrigerator/freezer. When the fan motor in the freezer went out. I would trust Valley Appliance for my appliance repair needs.

Very knowledgeable and helpful. The scheduling was easy and arrival was on time. Will definitely…read morehire again.

Tech was on time and knowledgeable about dryer vent issues. He explained service options clearly…read moreand without undue sales pressure. Very satisfied with the service.

Ordered a kitchen suite and what a friggin circus! delivered this morning and 6 hours later still…read moreno ice in the freezer! Called for assistance and surprise I have to wait a week yes a week for a replacement. They didn't take a week to charge my credit card! And why do I need to add a star for a business that doesn't deserve it??!!

Paint department has the best customer service overall. The curbside pick up is pretty terrible…read more Lowe's does an extraordinary job with that and customer service overall. Lower prices are the only reason I come to Home Depot when I do.

They don't answer there phones. I am not going to make that long drive just to find out you dont…read moregave the item I want. Also, no real human checkout. If we have yo do the employees job, we should get 20% off.

No good. Very unprofessional staff…read more They'd rather be chatting and laughing among themselves rather than helping when you go there to buy something. They hate their customers, I guess. Never seen anything like this at other locations. Avoid this location if you can help it.

Blain showed up at the time of appointment and fixed my dryer in short order! He was very…read morepersonable and his prices are reasonable! I highly recommend him if you need a repair man!

Others may be good too but I'll never know. Great service, friendly and professional. If I need…read morehelp I'll call sunset.

From the owner: Repair of commercial appliances and HVAC equipment . Specializing in ice machines ,coolers…read more,freezers ,grills ,ovens ,fryers ,mixers ,salamanders ,and toasters

I honestly don't even know where to begin with how terrible this entire process has been and how…read moreincompetent the sales staff is. I ordered a professional range 2 months ago, and today was the fourth delivery attempt--which I ultimately declined and requested a refund. Four separate delivery days where I planned my day around and cancelled plans because of delivery. It takes A LOT for me to write a bad review. I am absolutely baffled by the level of incompetence from the sales team at Kelly's. I would never recommend buying from them. If your appliance arrives in perfect condition, consider yourself lucky--you do not want to deal with this company if anything goes wrong. I still have not received a single unprompted phone call. Delivery Attempt #1: The stove arrived and when the protective tape was pulled off, it left residue everywhere and the stainless steel looked damaged. I declined delivery. Frustrating but understand it's no one's fault. However, one of the delivery people and our sales person implied that we should just give it a little elbow grease ourselves. We paid several thousand dollars for a new stove, I think that is unreasonable to tell a customer to do that. It was taken back to the store, where the sales staff supposedly "cleaned" it. No call from our salesperson to schedule new delivery. Delivery Attempt #2: The following week, they attempted delivery again. It still wasn't in acceptable condition, so I declined it again. Our sales person was not friendly and acted like we were being unreasonable. I ordered a brand new stove so I think it's pretty reasonable to want in perfect condition upon arrival. So they then ordered a completely new stove. Again, no one called me about a timeline or delivery. Delivery Attempt #3: My delivery window was 11:45-3:45, but they didn't show up until 6:30 PM. I received zero communication--I had to call repeatedly just to get updates on arrival time. I have a toddler and a stove I couldn't use because they kept saying they were arriving any minute. The new stove arrived with the exact same tape issue. Frustrated, I begrudgingly allowed them to bring the stove inside with the promise that a cleaning crew would come the next week-- still not convinced that they would be able to get it cleaned, but so frustrated that I had been sitting at home for hours waiting and wanted to just get it done. The installers pulled out my old stove, brought the new one in, and after working through dinnertime, bathtime, and bedtime for my toddler, they informed me at 8:30 PM that they couldn't install it because they didn't have the correct fittings. This was the first time anyone mentioned a professional installer. Again, communication has been nonexistent the entire time aside from automated delivery confirmations. Since I couldn't be without a stove with a toddler, they had to bring back my old stove and reinstall. They left our home at 9:00 PM--from a window that was supposed to end at 3:45 PM. After going back and forth with the manager, we finally arranged a professional delivery team for the following week. Delivery Attempt #4 (Today): Yet again, the stove arrived in unacceptable condition despite attempts to clean it. The installer tried to clean it and even he agreed the stainless steel looked permanently damaged. At this point, I requested a full refund. Throughout this entire ordeal, not once did anyone from Kelly's reach out to us--no updates, no apologies, no communication at all. They issued a refund but still no call. Every single time, we had to call them. I wasted four days sitting waiting for this range, clearing out a path for delivery and canceling plans. The only positive part of this experience was the delivery crews themselves. They were polite and did the best they could with the situation they were given. Jose, Chris L, Lander and Chris H were awesome and understanding of our frustrations. The professional installer that came today (I believe his name was Gary) was also very professional and friendly.

I recently purchased several Bosch appliances from Kelly's Appliance Center in Salem, including a…read morerefrigerator, dishwasher, stove, and microwave. After receiving a call that all of my appliances were ready for pickup at their warehouse, my husband went to collect them--only to find that the stove I had purchased had been sold to someone else by one of Kelly's sales associates. We were told we would have to wait for a replacement stove to be delivered. As a cottage baker, a reliable stove is essential to my business. Unfortunately, the replacement stove did not cook my products correctly. When I contacted Kelly's to report the issue, they were dismissive of my concern and I was told that their return policy only covers a five-day window--essentially leaving me with no recourse. Three weeks later, a new control panel was installed on the stove, but there's no guarantee this will resolve the issue. I can't shake the suspicion that I was given a returned or defective unit from the beginning. Sadly, this experience has completely eroded my trust in Kelly's Appliance Center. As well as the quality and reliability of Bosch stoves. I chose Kelly's because I believed they would offer superior service and support, but unfortunately, my experience has proven otherwise. I would not choose to do business with them again.