This is by far the worst company ever! I have never had this much trouble financing anything But these guys charged me $2,300! For a broken washer that was malfunctioning straight off the bat! Oh and the dryer light burned out and we only had it 6 months. They brought me a loaner washer, and that one was failing as well. They refused to bring me a washer that was functioning properly unless I made a payment. Forced me to pay for a broken washer! Then. 2 months later, They brought me the working washer! Yay right?! Nope. This washer was full of GERMAN COCKROACHES. MIND YOU. I have never seen one roach in my apartment. We have annual inspections that help us watch out of bugs like that. Our apartment is clean! They forced me to pay for that ROACH washer before they brought me one which took 3 weeks and that's 3 weeks with no washer for my family of 4 Then we lost our job and they took our washers after only 2 months of missing a payment. They refused to leave them and told us we had to pay the entire remaining balance before they bring them back to us! Mind you that will be another 2 weeks before we even get a chance to wash our laundry now! This company is a rip off and I have every bit of what I need to file a legal lawsuit with the better business bureau. Y'all need to get your shit together. So selfish for a buck that you don't even care about your customers who actually need some of these products. I will never do business with them again! I learned my lesson! I'm fed up. Wasted thousands on broken washers! Let's not forget that the so called "Store clerks" hang up on you when they get frustrated rather then helping to fix the problem. Worst customer service ever. We will NEVER DO BUSINESS AGAIN WITH THIS COMPANY. DO NOT FINANCE WITH THIS COMPANY! I spoke the truth now they can tell you the lies! This company only cares about profit! read more

Everytime I have come into this location. I have been treated with excellent service and always good deals. I appreciate the great service since the Lebanon location wasn't helpful at all. I highly recommend this location. read more

As a new resident of the town, I somehow ended up here - my fault. I got this store confused with another. Businesses, take note: anyone can become a customer...eventually. Treat everyone that walks in as such. In talking to an employee in person and a manager over the phone, I believe they knew what I was looking for. However, instead of clarifying in a kind way, they looked and/or addressed me like I didn't know what I was talking about. Eventually, the competitor was mentioned; but they didn't acknowledge that they had what I was looking for. Instead, they complained about not making money if they ran their place like the competition. And, after publicly posting the manager's phone number for help, he acts like it was an inconvenience and as if the phone call was inappropriate unless it was an emergency. You're the one who posted the number, Jarrod! You know what, if the competition is making money, it has a lot more to do with their service than their product. After our family came in because we were in need, the least you could do is straighten out our confusion with a sense of humor, a smile, and a way in the right direction. Who knows, our struggling family may have come back to rent to own. Very disappointing experience. read more

This is HANDS down the worst customer service experience I have ever had! When I first entered the store, everything was great! Miley is knowledgable and very helpful! Rylee was very friendly and the GM Jenifer was also very friendly. The problems arose with the delivery of the E BIKE that I purchased. The delivery itself went smoothly, taking all of 5 minutes, except for the fact that they were an hour late. Upon entering my home to tighten the brakes before taking the bike out for an initial ride, it became evident to me that the gear shifter was completely shot. I also became aware of the fact that I was not given a key to access the battery. My initial phone call to the store yielded much pushback, with Rylee suggesting that I had the key and just didn't see it. They eventually found the key, and I was informed that they would bring me the key and check and see if they had a spare shifter at their store. While waiting to receive the key and new part, I proceeded to hammer on the shifter because I still wanted to ride my new bike!!! Well, lo and behold, it doesn't work!!! No peddle assist, throttle, anything. Just some lights and a regular old bike. I called the store again and was informed it would take several weeks to receive a new bike, and they could not guarantee me the same model. As of typing this, I am still waiting for my key because the driver brought the wrong one on his initial return trip! A delivery that should've ended at 6pm PST is still continuing at 8pm PST, with no end in sight and no help from anyone on their end. Avoid this place simply for your peace of mind. read more

Attn people that may have gotten any sort of appliance from the Aaron's in Albany Oregon: About 5 months ago my fridge took a crap so I decided to go to Aaron's to rent to own because at the time funds were limited little did I know that the fridge that I would be receiving from them have a infestation of cockroaches living inside of it. I called Aaron's to let them know what the problem was and I would like for them to pay for the extermination fee to get rid of the cockroaches from my home.when I called and asked for the regional manger the lady at the counter was name was Gracie was very very rude and completely dismissed any complaint or question that I had because she knew that her place of business could not have cockroaches in it but I know someone that works that that said that they had seen cockroaches in other fridges as well and those fridges were sold to people.so I very strongly urge you to call them and have them come pick up your appliance before your home becomes infested and over ran with them. read more

Aaron"s is a great way to furnish your home or apartment with items that you would have to spend an arm and a leg on in regular stores. The staff are friendly and helpful to assist you with all your home furnishing needs. read more