I really don't even need to write this review. You already know that your neighborhood independent…read moredowntown hardware store is just damn awesome. Just awesome. You need something? They have it. You could go to a national chain store where the lackeys, er, uh, employees don't have a clue. You might find what you're looking for. You won't pay any less. Or, you could go to Robnetts, and if you don't immediately see what you need, one of the staff will take you right to it. Have an odd fastener? They have it in stock. They can even tell you exactly what it is before you go looking. My only dig was one time I needed a bolt for some furniture. They had one that fit, but it was a bolt with a hex head that takes a standard wrench rather than flush top that uses an allen wrench. Guess what? My chair still works! Not too long ago I needed an odd light bulb. I wanted to get an LED version. They had exactly what I needed, and I paid less than what I would have paid had I ordered online. Another time I was looking for some oddball light bulbs for a friend. They had the EXACT match, both in halogen and LED. I got the LED. Sweet. Just recently, I needed an odd sized allen wrench. I have so many of them, and I have a few sets. I didn't need a whole set, just one wrench. Eighty-nine cents and two minutes later it was in my pocket and I was on my way with a smile. Thank you Robnett's.

Always buy local. Been in business since the pyramids. Very knowledgeable and friendly staff…read more Highly recommended. Plus they've got nice old wooden floors that squeak with every foot fall. Love it.

I have been coming to this store for many years. The staff has always found a way to help me solve…read moremy problem whether it was a broken speaker mount, a loose handle on our band's mixer or a drainage system for my yard. As a member of this community for nearly 30 years I can tell you this is the best hardware store I have ever seen.

I needed a paint match for my deck and they went above and beyond! They came pretty close but Vici…read morewasn't satisfied and decided to start from scatch with a fresh gallon of paint. I only paid for one gallon of paint but they used two. Every time I go in there everyone is extra friendly and helpful. They definitely have a culture of service at Town and Country!

THIS is how a locally owned and operated business should be run. I have been to Monmouth Hardward…read moreseveral times throughout my 4 years at Western Oregon University, from getting paint for Freshman Dorm activities, to my senior year getting wood cut (for free I might add) for my fraternity's letters, the couple that owns this shop is amazing. Customer service is impeccable, and they really are not in the business for the money, which makes it all the easier to shop there. I went in one day looking for buy a power drill for a project I was working on with some roommates on our new house, and the owner wouldn't let us buy one, but rather told us to borrow his personal one and bring it back "whenever". Their prices are very reasonable if you do go in to buy anything, and if you take personal projects in with you, they will sit down and figure out exactly what you need, take you directly to the part, and even help you install it if you want. No nickel and diming here, even after I moved to Salem, I still drove back here when I needed something. 5/5

Came in here during a local festival because we had a booth at the park. Needed some Scotch tape…read moreand the lady at the counter greeted me and she showed me where it was located. She was very helpful and pleasant.

They almost always have what I need and if they don't their employees have given me ideas for…read moreworkarounds or alternatives.

Worst experience of our lives. Bought kitchen cabinets in July and still missing pieces. The…read morecontractor they use, High Five Contractor, was a joke. Most of the time he was a no show. The management at the store is incompetent. Never again will we set foot in that store. Lowe's it is for us. We were charged for things we didn't order and the refund they were trying to give us wasn't even close to what they owed us. Beware if you're looking to buy cabinets at that store. Horrible customer service!!!!

I've been shopping for over 40 years, and I can honestly say I've never experienced customer…read moreservice quite like I did at the Albany, Oregon Lowe's. I had purchased a lock, only to discover when I opened it that it had been previously used and the keys were missing. I completed the customer survey, gave my honest feedback, and mentioned that I would be returning to the store since I had driven an hour and a half. When I arrived, the first associate I spoke with, Daisy, immediately asked if I had spoken with her manager because they had already seen my survey and were expecting me. She was kind and made me feel welcomed. Assistant Manager Robert sincerely apologized and asked me to pick out another lock while they took care of everything. Before I even made it down the aisle, I heard someone calling, " Ma'am!" I turned around, and it was Ben, the Store Manager. He introduced himself, personally apologized, and told me that my experience was unacceptable. What impressed me most was not the replacement lock--it was that he treated me like a person. Ben had read my survey, informed his staff to watch for my arrival, and personally wanted to apologize. We had a genuine conversation, not just a business transaction. He acknowledged the inconvenience of my hour-and-a-half drive back to the store, walked with me to customer service, and made sure everything was handled. I received a full refund for the original lock, and Ben only charged me one dollar for the new lock I selected. While that gesture was incredibly generous, this experience was never about the money. It was about the kindness, empathy, respect, and genuine human connection he showed me. In a world where it is easy to complain when things go wrong, it is just as important to recognize people who go above and beyond to make things right. Thank you, Daisy, Robert, and especially Ben, for reminding me what true customer service looks like. Lowe's is fortunate to have leaders and employees like you representing the company. I hope this recognition reaches the district and corporate level because this team deserves to be celebrated.

They placed the $1600 order and knew they did not order correctly. Due delivery and install in a…read moremonth, promising me multiple times Every week "they will fix the order" due date came and I get a call "we will NOT deliver, install today , you have to work with the store to fix the order." Multiple hand offs, multiple managers, multiple messages spontaneously changing the new date, order still not corrected. I CANCELLED

August 8th my daughter and I visited to choose doors for a new build!…read more Brian assisted us with our options and choices. It was such a positive and pleasant experience! Brian was so helpful and kind. He exhibited the highest degree of customer service! I couldn't be more pleased with the choices we made! Congratulations Parr on the caliber of employees you have!

Im pretty alarmed to see what a leftover piece of stainless steel flashing is doing. Its rusted…read moreup and after removing the superficial rust there are 2 noticeable pits, and this is just a 16 inch leftover piece we had not yet used, yes its outside, just like everything else that is already installed? I haven't ever encountered stainless steel to rust like this?? I paid $900 for a dozen pieces and I am really questioning the quality? Any explanation for this? Reach out and Ill send pics. Jbail916@gmail.com

I am so happy! When you left Corvallis I was told you had simply closed shop! I had no where to get…read morethe fabrics I wanted or needed. Heart broken couldn't described what I went through. Ok...a bit dramatic, but honestly? You are irreplaceable! I was whining just last week that there was no more Rain Shed. My friend looked at me like I was crazy! It didn't close shop...it moved to Albany! I have missed you for many, many years, my old friend! I will be seeing you soon!

Awwwww man! I can't say enough good things about this place!…read more Looking for hard to find cloth for home made sporting goods? Help from employees who care and can offer decent advice? Need an awesome supply of cool fasteners? 550 paracord? In bulk? How about 3 ply waterproof, breathable fabric (ala gore-tex)? Ballistic durable water resistant nylon? Go. Go to The Rain Shed! After driving all over Salem this afternoon, Salem Tent and Awning, Joanne Fabric and Hancock Fabric, my wife and I went here and got EVERYTHING we needed for me to make some gaiters. Not only did she know what I was talking about, the clerk had great advice and was really knowledgeable about the attributes of the fabric. Great selection, great service, great store!