I have been coming to this store for many years. The staff has always found a way to help me solve…read moremy problem whether it was a broken speaker mount, a loose handle on our band's mixer or a drainage system for my yard. As a member of this community for nearly 30 years I can tell you this is the best hardware store I have ever seen.

I needed a paint match for my deck and they went above and beyond! They came pretty close but Vici…read morewasn't satisfied and decided to start from scatch with a fresh gallon of paint. I only paid for one gallon of paint but they used two. Every time I go in there everyone is extra friendly and helpful. They definitely have a culture of service at Town and Country!

THIS is how a locally owned and operated business should be run. I have been to Monmouth Hardward…read moreseveral times throughout my 4 years at Western Oregon University, from getting paint for Freshman Dorm activities, to my senior year getting wood cut (for free I might add) for my fraternity's letters, the couple that owns this shop is amazing. Customer service is impeccable, and they really are not in the business for the money, which makes it all the easier to shop there. I went in one day looking for buy a power drill for a project I was working on with some roommates on our new house, and the owner wouldn't let us buy one, but rather told us to borrow his personal one and bring it back "whenever". Their prices are very reasonable if you do go in to buy anything, and if you take personal projects in with you, they will sit down and figure out exactly what you need, take you directly to the part, and even help you install it if you want. No nickel and diming here, even after I moved to Salem, I still drove back here when I needed something. 5/5

Came in here during a local festival because we had a booth at the park. Needed some Scotch tape…read moreand the lady at the counter greeted me and she showed me where it was located. She was very helpful and pleasant.

This is the newer Albany Home Depot. They have an employee named Karl or Carl or Coral from The…read moreWalking Dead. This last weekend, he was rocking quite possibly the sweetest mullet I've ever seen. He said "hi" to me nicely and I almost fell in love. Store was well staffed, cashier was courteous, and they seemed to have a full stock of the items we were looking for. Unfortunately I'll never give any Home Depot 5 stars because I worked for their Distribution Center in Salem for a short time (where dreams go to die) and all I can say is that when you know, you know. Nothing personal.

Ordered a kitchen suite and what a friggin circus! delivered this morning and 6 hours later still…read moreno ice in the freezer! Called for assistance and surprise I have to wait a week yes a week for a replacement. They didn't take a week to charge my credit card! And why do I need to add a star for a business that doesn't deserve it??!!

I bought some tin snips by craftsman that have a lifetime warranty about 1.5 years ago. They are no…read morelonger cutting the way they are supposed to so I took them in to exchange them for a pair that cuts properly. Lowe's would not honor the lifetime warranty. They are 13 dollar snips that have been on sale recently for 3 dollars. Obviously not a high end item. I will not shop there again. And I will urge others to do the same. I bought the item because the lifetime warranty. I called craftsman and they are honoring the warranty no questions asked. Don't shop here if you can help it.

They don't answer there phones. I am not going to make that long drive just to find out you dont…read moregave the item I want. Also, no real human checkout. If we have yo do the employees job, we should get 20% off.

Im pretty alarmed to see what a leftover piece of stainless steel flashing is doing. Its rusted…read moreup and after removing the superficial rust there are 2 noticeable pits, and this is just a 16 inch leftover piece we had not yet used, yes its outside, just like everything else that is already installed? I haven't ever encountered stainless steel to rust like this?? I paid $900 for a dozen pieces and I am really questioning the quality? Any explanation for this? Reach out and Ill send pics. Jbail916@gmail.com

This was the only place in town that carried a treated 2x6 over 16 feet. They cheerfully cut the…read moreend off(I only needed 18) and loaded it for me, then spent time helping me try to find a partial sheet for a project and suggested some end sealer for the cut board. Price was comparable and the service much better than big box stores!