I haven't been in here for a few years. It used to be, when I was doing a home project, I would…read moreneed some tool or a fastener, and a person would meet me at the aisle and help. Perhaps I needed a certain screw or paint. They would stay until I was done and had what I needed. I always had the impression that the people working there were retired contractor or carpenters picking up extra cash. Tonight I was in a hurry and the cashier told me which aisle to go to. I met a guy there, showed him what I was looking for, except in a somewhat different size. He barely glanced at my item, waved vaguely toward a cabinet and walked away. I managed with a lot of effort to find what I needed. When I got home it was not the right fastener, no surprise. If only this person had spent 5 minutes with me, I'm sure we would have found it, assuming he knew what he was doing. Next time I will go to Home Depot!

Jan had the absolute worst customer service. She was rude and Ahmad an attitude. Won't be returning.read more

I would like to publicly thank "Manager-Mike" for helping me today…read more I brought in a corded item to be repaired. The plug-in had detached from the cord, and the little wires were visible. Mike quickly spliced it and reconnected the plug-in. He did not charge me. I was so impressed and thankful! In my 20 years residing in this town, Silverton Ace staff have always gone out of their way to help customers. Thank you, Ace!

I made an account just to publicly thank the great employee who helped me. I believe his name is…read moreLucas he helped me get everything I needed and walked me through how to pay. I'm relatively old, so someone like him is a blessing in this world. I had no idea which light bulb I needed and after two employees said they couldn't help he saved me.

great staff with years of knowledge. Very kind and friendly. great selection of product.read more

I just read a report from a Daniel. Sounds like there may have been a problem in this store before…read morewith him. I have never, ever had a problem with the staff at GW and have been there many times in the 5 years I've lived here. They are always extremely helpful and I've never left the store without obtaining exactly what I need. Reevaluate your behaviour Daniel.

I didn't get the delivery guys names but they were very kind and helpful. I paid full cash up front…read morefor a washer and it was actually a good deal and included delivery. The customer service guy was great to deal with as well. It's not somewhere I'd usually think to go through but they did a great job.

I bought the wrong dog food, they are so awesome here. I opened it up but they exchanged it with…read moresmiles on their face. Awesome staff, if you haven't been here you must check it out. My mom when she was in high school back in the early 40's worked there as a book keeper.

Everytime I shop at Old Mill, it's like stepping back into time. Old fashioned, great service, the…read moreway things used to be. The staff know everything about the products they sell. They are there to help me get what I need, to accomplish the task at hand. On top of that, they are super friendly. I can tell that they put allot of research and thought into products, that they add to they choose to stock. It's my favorite store.

Huge shoutout to Miller Paint. Bought the 2 day rental paint sprayer at my school auction. Best win…read moreever! This gal was able to knock out her entire back yard fence-and it's not your average city lot size! Appreciated the thorough how-to at checkout and the reminder that YouTube videos are helpful if you forget anything. Tell all your friends to visit this gem of a place and be sure to rent their sprayer when you're ready to do a job.

Poor experience and poor customer service. Sold me 3x the amount of paint I needed for the job.read more

Can never go wrong hitting up a HF store needed a few things while visiting Oregon and they always…read morecome through

Clean organized store. Service is impeccable! Dustin is amazing and knowledgeable on all in store…read moreitems and is friendly and professional in his interactions. Value and selection are amazing!

Ames Research Laboratories' product failure destroyed my roof in less than a year. To make matters…read moreworse, product services technician Wayne Kukaska gave incorrect installation instructions and then refused to honor Ames warranty when things went bad. I am writing to share my disturbing experience with Ames Research and product services technician Wayne Kukaska in hopes that builders, contractors and home owners who are considering using Ames Research Laboratories for waterproofing new roofs and walls or for patching and repairing leaking roof systems or walls do not suffer a similar fate. Following is my story: October, 2010: My contractor under my direct supervision completed a 582 square foot roof supported by Douglas fir beams and custom fabricated brackets. The materials used to cover the roof were provided by Ames Research Laboratories and include: - Contouring Roof Fabric - Super Elasto Barrier (30 gallons) - Maximum Stretch (15 gallons) The roof was installed correctly based on specific instructions from Wayne Kukaska and passed final county inspection. It is important to note that Wayne Kukaska specifically instructed my contractor that the contouring roof fabric would take the place of any seam sealer or seam tape. More specifically, Wayne Kukaska said Blue Max Liquid Rubber or Seam Tape were not required if contouring roof fabric was applied. As a result and based on Wayne Kukaska's specific instructions, my contractor placed the order with Kukaska for contouring roof fabric, Super Elasto Barrier and Maximum Stretch. Seam tape and seam sealer were not included in the order overseen by Wayne Kukaska. The materials were applied during clear weather and within the guidelines specified by Ames. The contouring roof fabric was installed with the appropriate overlap and a total of 5 coats were applied for maximum protection (10 years). August, 2011: Despite my contractor's best efforts, the roof failed completely less than 10 months after it was completed. Pinhole leaks first appeared at the seams throughout the roof allowing water to penetrate each of the seams that separate the plywood roofing. With 100% of the seams having failed and with Ames failure to act quickly to remediate, water then penetrated the roof coating, causing staining and the accumulation of mold throughout the ceiling. While Ames Research Laboratories' warranty clearly calls for replacement of the materials in such a situation, Ames' Wayne Kukaska has refused to honor the warranty. My contractor and I spoke to Wayne Kukaska directly regarding our desperate need for Ames to honor its warranty and to help us stop the damage to our roof. Wayne Kukaska continued to claim that his installation instructions were correct, but refused to provide replacement materials, which is clearly called for in Ames' warranty. Wayne said, "If properly installed our mesh never fails...our warranty only covers factory defects." This is actually inconsistent with the warranty, which calls for replacement in every instance except when the materials were installed incorrectly. Despite my contractor providing a detailed description of the installation process as well as multiple photos documenting the installation and the damage, Ames's Kukaska has refused to honor the warranty. Rather than send a local representative to see the damage first hand and to confirm that installation was done properly, Ames' Kukaska has refused to act. By delaying the remediation process and allowing several weeks of hard rain to further damage my roof, Wayne Kukaska has effectively destroyed my roof. Sadly, the request made to Ames was fair and reasonable and wholly within the purview of Ames warranty. Ames was not asked Ames to pay for the labor--my contractor agreed to cover that. Ames was not asked to pay for water stain repair or mold remediation required to fix the ceiling beneath the failed roof. Ames Research Laboratories was simply asked to honor its warranty in a timely fashion by replacing the materials originally ordered so that we could fix the roof. After weeks of delay, Kukaska reluctantly agreed to provide approximately $500 worth of materials but only if my contractor signed an onerous legal document releasing Ames from any liability. Essentially, in return for replacing less than 35% of the materials at a total cost to Ames of $500; and after delaying for several weeks, Ames had the nerve to ask to be released from liability on a $15,000 roof. Based on this experience, I strongly warn anyone who is considering using any Ames Research Laboratories products or advice given by Wayne Kukaska.

I have been very impreesed by the products we have purcahsed by this company at our local Ace…read moreHardware store. We purchased Safe-T-Deck this summer to refinish our decks. It filled in a lot of blemishes, made it waterproof and best of all skid resistant - which is a must with our kids. Later, we used Liquid Granite for our concrete porch and loved the way it created a granite-like look. It is also filled in cracks and it supposed to waterproof our porch for the winter. I have receommended it to many neigbors who have stopped and commented!