I have been coming to this store for many years. The staff has always found a way to help me solve…read moremy problem whether it was a broken speaker mount, a loose handle on our band's mixer or a drainage system for my yard. As a member of this community for nearly 30 years I can tell you this is the best hardware store I have ever seen.

I needed a paint match for my deck and they went above and beyond! They came pretty close but Vici…read morewasn't satisfied and decided to start from scatch with a fresh gallon of paint. I only paid for one gallon of paint but they used two. Every time I go in there everyone is extra friendly and helpful. They definitely have a culture of service at Town and Country!

I am now going to make it my intent to always shop at Ace South because I do not get the same good…read moreservice at Ace North. After having a very mishap purchase on Christmas Eve that did not go through and was canceled without my consent online, the manager could do nothing for me, but tell me to go to corporate which did nothing and left me back where I started an item unpurchased after all, I went through to purchase it in the store on Christmas Eve. I am going to go out of my way not to come back here unless it is something small and quick where I don't need help. It's unfortunate because I've come here for years since it's very close to my house and I have bought a lot of my gardening tools, my drill, my lawnmower and various items here to support the store, but they are not supportive of me. So I have chosen to go to Ace South where people are kind and understanding they don't laugh at you for your shortcomings on knowledge about Tools, manuals, or items. I didn't grow up learning to do handyman work. I've had to train myself how to do things. And it would be nice if I went to a store where people respected my learning process. However, I don't get that here. With the exception of one person who is very nice. I can't say too much about the other people. It seems they are very close minded and not open to trying to help someone. I've lived in the community over six years. I think I've earned my right to get that now.

A couple of girlfriends & I stayed in Lincoln City April 13-15. On Tuesday, the 14th, our driver,…read moreKathy Heichel, got a warning that her Honda key fob battery was low. We were referred to this hardware store (by a very helpful gentleman Power Ford), and 3-4 staff members went out of their way to help, including replacing the battery & showing her how to do so for future references! We were very grateful! - Suzy Halstead

Boschler's is the ultimate home town hardware store. They have everything and can get you anything…read more They saved my bacon when our freezer died and they were the only store in the valley that had a large enough freezer in stock. The beyer family is amazing and they have always been part of the fabric of the community and I love to be able to help keep local retailers strong!

This is a must for old town feel hardware store. Great selection of hardware, kitchenware and toys…read more The people are so friendly and helpful. I bought a present for a friends little boy and Lori so graciously wrapped it for me. Bow and all! We go there every time we are in town!

The people here are amazing and always make me feel welcome. 10/10 customer service and will always…read morebe coming here

Cute little store in a small country town. Used to be a True Value but is now an Ace Hardware. Some…read moreof the same staff members remain and they are always helpful!

Disgusted that the manager would shack up with her employees (Jon) and let them live at her home in…read moreSweethome. And supposedly she is married... She gets way to close to certain employees and breaks up their relationships. Offers things for a "job well done". Fires others after working them until she chooses, knowing she is firing them. Uses people to her liking. Tells things to her "favorite" (Jon) employees about other employees and the Spath family. Not good business practices at all.

Inspect their lumber - always. If you are having a delivery (80$ extra, I believe), inspect it…read moreagain. Twice I had to have them come back for providing twisted, cuffed, and warped materials. Not great when you are investing $1,000 in a raised garden bed. Their selection in store is lacking (couldn't find a common style caulk) and relatively expensive. That said, my three stars goes to the easy-going employees and the unique selection of trim you won't find at big box stores. You can also special order materials and they are great to work with. For these three reasons, I have tried to support this business over the years. Just make sure you triple check the materials. Other than that, centrally located and easy.

Managerial Harassment, Discrimination, and Assault was my experience when I visited…read more ​I am writing this review to detail a shocking and unacceptable pattern of behavior by a store manager (name unknown at this time) that culminated in physical assault. ​On two separate occasions, I was followed, harassed, and aggressively profiled by this individual. ​First Incident (Last Week): I entered the store to look for a planer. I immediately noticed several employees, including the manager, giving me obvious, uncomfortable stares. While I understand I was wearing work clothes and may not have been clean-shaven, this behavior was clearly discriminatory. The manager tracked my movements. When I found the item, it was slightly over budget, and I left it on the shelf and proceeded to leave the store. The manager then followed me all the way to the outside parking area. ​Second Incident (Today): I returned to purchase the planer. Immediately upon entering, all staff stared, and the manager was quickly on my heels. Despite my repeated statement that I did not need assistance, he continued to follow me. I picked up the planer and headed to another section. I then realized I had forgotten my wallet and placed both the planer and another item on a shelf to exit the store and return home. ​As I was leaving the parking lot on my bike, the manager ran out, approached me, and--with a menacingly fake smile--asked if I had found what I needed. After I explained I had forgotten my wallet and had left the items inside, his demeanor instantly turned aggressive. He invaded my personal space and, in an extremely rude and accusatory tone, demanded to know where the planer was and told me I needed to go back inside with him to show him. ​Physical Assault: When I refused this completely inappropriate demand and began to ride away, the manager grabbed my bicycle tire, causing me to fall and bloody my knuckles. He then began yelling for another employee, "Antonio." At this point, I put my safety first and immediately left the property. ​Conclusion: This manager is an aggressive and discriminatory individual who profiled me based on my appearance, harassed me over two days, and ultimately committed physical assault. I am not a thief and have never been treated with such disrespect at any place of business. ​I am currently seeking medical attention for my injuries and have already initiated contact with my family's legal counsel. I demand a full investigation, the manager's immediate termination, and contact from an owner or corporate representative regarding this violent and discriminatory incident. You will be hearing from my lawyers shortly

Large selection, awesome helpful employees. Great prices. Always come back for household items.read more

They have so much stuff everybody who's building or remodeling will need. Very helpful.read more

My wife suggested I give Long Brothers a call when everyone else in town hadn't heard of a product…read morewe needed to source. The guy who answered, Bill, couldn't have been more helpful. Had to stop what I'm doing to leave a review--that helpful. Not a contractor, so he had to listen to me describe a part poorly. He deciphered what I meant, and even went so far as to research a photo a contractor sent me of what we needed. Although everyone we spoke with earlier was also unfamiliar with the item, Bill took the time to understand the project and why we may have been told to source this item. Then, he did what he could to locate and refer us to someone who may have it. Absolutely excellent customer service, gained some customers!

I would like to publicly thank "Manager-Mike" for helping me today…read more I brought in a corded item to be repaired. The plug-in had detached from the cord, and the little wires were visible. Mike quickly spliced it and reconnected the plug-in. He did not charge me. I was so impressed and thankful! In my 20 years residing in this town, Silverton Ace staff have always gone out of their way to help customers. Thank you, Ace!

I made an account just to publicly thank the great employee who helped me. I believe his name is…read moreLucas he helped me get everything I needed and walked me through how to pay. I'm relatively old, so someone like him is a blessing in this world. I had no idea which light bulb I needed and after two employees said they couldn't help he saved me.