We have been using Sherwin Williams exclusively for the last four or five years. We find their…read morepaint very high quality and the people are always very courteous and helpful. They don't try to 'upsell' you at every turn (as some places do). We wanted a match on a color chip--not their own-- and they worked very hard to create an exact match. And they have kept that in their system for us so it is a simple task to get more. If you have technical questions you can get answers. All in all, we've had very good experiences with SW and we are there at least a few times per year.

From the owner: Your local Sherwin-Williams Paint Store in Albany, OR, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Quality product and excellent customer service make this my new go to for paint. I have always been…read morea Miller Paint girl, but since they merged with Rodda we needed to go with Rodda for the same color mix we had already in our house while we were working on a remodeling project. Sean took the time to perfectly match the paint, making sure the mix would remain vibrant through its life on our walls. The paint coated beautifully and adds a lightness and brightness to a space that was once a dark, almost forgotten attic. Definitely worth every penny paid!

The staff was very friendly, and I was able to quickly find exactly what I needed. Super easy and…read moresmooth visit.

This is to address the comment that came from Sherwin-Williams corporate headquarters. I need to…read moreask: what part of my review suggested I had a negative experience? I rated it "A-OK" with three stores. I said the paint is good. I said the staff is friendly. I said I'd go back. All I said is sometimes it takes a while. I don't need to contact you about this; you already know the issue. You can choose to assure adequate staff or leave it the way it is. I will go back; I just know I may have to wait a while. So I don't plan to follow up with a phone call. Thanks for the offer, though. That's good customer service!

DO NOT TRUST THIS RIPOFF STORE. Bought their so called top of the line Evolution crap. It failed in…read more2 years and they replaced it with half of the amount needed with the contractors grade paint. Now we are going to have to repaint the whole house for another $5500. I'm beyond pissed off, and they're lucky I don't sue.

The service here is always outstanding. No matter the project they are always willing to hear and…read moregive you some advice on whatever project you're working on. If I went to Home Depot I'd have to wait at least 15 min to be seen by anyone. Also they color match to any other brand you bring in. Can't beat the service or the quality!

Have been coming here a lot lately because I'm helping friends with the design part of a big…read moreremodel. Paint is the easiest way to transform a room, but selecting a paint color is far from easy! Color is a reflection of the light and color around it it so a particular paint color can look vastly different when you paint it on your walls and it reflects the hardwoods, carpets, furniture, etc in the room. I'm pretty good at seeing the "color" and tone in a sample, meaning is the gray pulling blue, brown, sage, purple? After painting several large swatches on the walls, I felt the gray we chose was pulling too much blue so we went back to the store with the goal of finding the same level of saturation but a few spots over on the color wheel so it would have a brown base. Luke was working that evening and when I explained the intention, he chose a color he felt would meet our needs. He also recommended painting the sample color on large 2x3 sheets of paper so we could move the paper to all areas of the room and see it in different lighting conditions. He said he wasn't trying to get us to spend more money, he was making this suggestion because we mentioned how the colors seemed so off because the existing wall is an orange tan. Sure enough, when we painted the samples on white, and put the papers in the wall, we were able to see the color more realistically. The color he suggested ended up being the perfect greige (gray beige) that we were seeking. We came back a few days later to find a pure white for the trim and were running into the same challenges. There is no pure white because white definitely picks up on the colors around it. We were in luck because Luke was there again! We had narrowed it down to Chantilly Lace and Super White. Without telling him our choices, we asked him which white would show as true white against the greige. Now, there are dozens and dozens of whites. Instantly he said Chantilly Lace. We painted more white sheets, put them on the wall, looked at them at night and in the daylight against the greige walls and hardwood floors. Chantilly Lace was the unanimous decision. Now, before we saw Luke, there was someone else working who was not nearly as helpful. In fact, it seemed like he didn't want to answer any of our questions or assist at all when it came to trying to decipher colors and how they would appear. So I think we had several super experiences because of Marcus. We have several more rooms to go, and we will continue to come back to Dick's Color Center / Sherman Williams because of the great advice and fabulous experience working with Luke.

I've been here probably about 15+ times…read more The staff is really helpful w giving tips on colors, finishes, and hardware to get your project done. And the quality of paint is exceptional. We've considered going back to Behr paint from Home Depot, but we keep coming back here due to great customer service. For Covid stuff - they have plexiglass up & the store usually barely has anyone here. Love this place.

I walked in to buy some paint for the exterior of my home. The sales person named Harmony was very…read morehelpful in matching the paint. She recommended the proper paint for the climate here on the coast. She mixed the color and brought the five gallon bucket out to me and my vehicle. I'll be back for all my paint needs nice tool selection.

I honestly cannot say enough about the friendly and professional team at the Newport Or…read moreSherwin-Williams (S-W). I struggled with matching a paint color at my local hardware store and after many trips and several hundred dollars of paint that wasn't remotely close to a match I was ready to give up. A friend told me to try S-W. I brought in a sample and to my astonishment they got a perfect match the very first attempt. This literally saved me days and days of painting the entire interior of our home to prepare for listing. Forever grateful for the professional competence and courtesy I found at S-W Newport. Scott J

I wish there was a 6th star. Outstanding service and they had perfect und understandable answers…read moreto every one of my many questions. Avoid the big box stores. Salem Paint is the best!

In our move to Salem, my Happy Halloween sign was damaged. A chunk had been chipped out. Hubby…read morerepaired it, but we needed a paint match to finish the fix. Salem Paint was nearby & had great reviews, so I went by there with my sign. They noticed it had a bit of a black glaze wiped over the top, which was going to make for a tricky match (and it DID! I had thought we'd just match the back but it was a much brighter color... thank goodness they noticed). They asked me to leave my sign & give them a couple of days. So I picked it up today and wow!!! They painted the spot for me while matching!! How cool is that?? It's a perfect match... look at my pic. Bet you can't even tell where the chunk had been gouged out! Salem Paint is the bomb. Love them!!