Ok food, horrible customer service…read more Like all the other reviewers say, the Korean lady is horrible and just plain rude. She was unhappy that we ordered just a single order for my three and five year old to share and then tried to limit our family of six to just two tables that can only sit four people. This is in the food court, it's not her restaurant.

I paid $10 for 10 pieces of shrimp shumai. Honestly, I don't think they make these in-house. They…read moreseem like the same frozen shumai you can buy at the supermarket and steam yourself. I wouldn't recommend spending your money on this. You can get around 40 similar shrimp shumai from H Mart for about the same price and steam them at home in just a few minutes.

My boyfriend and I were craving dumplings and stumbled upon this place and had THE BEST dumplings…read morewe've ever had. Julia was our server and she was absolutely wonderful. We will definitely be back to this place!!

We found a new Dim Sum spot in Addison! They also offer Sichuan Tofu and Peking Duck, with plenty…read moreof delicious choices to explore. The dining experience was really nice--cool A/C, beautiful ambiance, and great lighting. Marty, the manager, was especially friendly and attentive, checking on us several times to make sure everything was going well. The servers also took great care of us throughout our visit. We had a wonderful experience and will definitely be coming back!

Great off the menu choices. Prices are great for the quantity of food that you received. Highly…read morerecommend recommended.

Decent dumplings and pork buns, but nothing lifechanging. I may also be biased but I don't…read morepersonally love the dumplings breaded this way, as pretty as it might be

This place is so delicious, I highly recommend their pan fried pork dumplings and their string…read morebeans. I love the decor and the vibes as well, come here for great dim sum, and great food!!! service is always amazing as well !!!

Okay food, but if you order online and show up to pick it up 25-30 minutes later, expect the…read moreemployee to have a surprised look on their face. This is followed by, "wait 5 minutes, our online system is bad" and multiple apologies while someone in back rushes out an order. This has happened almost every visit to this store. Kinda done with this place now.

I'd say it was pretty good overall, but there are definitely some issues that warrant attention on…read moretheir part if they want to be successful. I overheard one employee (maybe the manager) on the phone saying things are slow and it has been hard, which makes sense based on what I saw. It was what should have been a busy lunch day for them but my table was one of two there when we arrived, and the woman at the other table actually abandoned her water/sauces and left the restaurant before she ordered. My thinking with hot pot places is that you can either cater more to the Asian market or to the American market, but not effectively to both. I was at a different one last week that was very Asian oriented. I could not identify 90% of the items in the pot and they could tell me nothing about what sort of meat they use; they only had "beef" and "fatty beef" options for beef, but could not tell me what cut it was. It didn't taste like any beef I have ever had. There were a lot of tastes and textures I was not familiar with and didn't particularly like. That's just personal preference, not indicative of quality, but it's important to know that people who are not accustomed to those tastes and textures may not respond as well to them. That particular place, I would not return to. Chao's Beef Hotpot is much closer to the mark on catering to the American market. The menu makes sense. I know what meat I'm ordering. The ribeye looked nicely marbled. The $1 promotional beef plate was awesome. Food-wise, we were all satisfied. Where I think Chao's misses the mark is twofold: 1) Service -- The only person we interacted with in the restaurant was someone who spoke passable English but was difficult to understand. No problem at all with people speaking their own languages, but when you're having a new experience (which many American who wander into a hot pot place are), it's hard enough to understand what's going on even without a language barrier and having to strain a little to understand someone. They would benefit from having some staff who can communicate effortlessly with English-speaking clientele. There was also no explanation of how things work there and they have no literature or signage. It's like they just assume that everyone who goes in there knows what they are doing, which is not the case for most people. So I had to be the person who explained it to the other 3 people I was with. No one had any idea what all the different bowls and spoons are for or what the right etiquette is or why there was a metal thing in the pot. So many different sauces at the sauce bar: which ones mix well together or go with which foods? Pricing is my last gripe, though at this place with the promo it happens to be extremely reasonable and it's great that 4 people can share one pot, which is very economical. But I hate the idea of a la carte charges for sauces and vegetables. My favorite hot pot place in Richardson charges a fixed price per person for the stock and you have to select 1 protein so you're in for like $18/person, but you have unlimited sauces and vegetables. On an a la carte offering it seems nuts to pay $5 for a plate of cabbage or $5 for some mushrooms. And the assorted vegetables at Chao's for $8 is fine but includes a lot of stuff that was more spriggy than leafy and didn't feel like it made sense in a pot. Overall I think Chao's COULD become very successful, but they will need to work on the communication with customers and be more thoughtful about the customer experience. Remember that a lot of your target market is people who are in the surrounding offices or wandered over to the urgent care or saw it driving by and have no clue what they are doing here. Having a friendly face ready to greet them and explain how things work and help them have a good experience will go a long way. The fact that you had a customer in there just sitting there who ended up walking out before she ordered was a missed opportunity; who knows how many people she might have referred or brought back if she'd had a good experience. She may even have been a food critic or something.

The spare ribs are delicious, the rice noodle rolls are generous with fillings and you can eat a…read morewhole shrimp in every bite, the durian pastry filling is very solid and you can taste the flesh, and the roast duck is just average, neither good nor bad, but it can satisfy your craving

First time visit based on reviews. We got sweet and sour pork and pork lo mein with extra…read morevegetables. Our server was very helpful and the food was delicious. We can hardly wait to come back. Broccoli, cabbage and bok choy elevated the lo mein. The menu says tea is imported, but it was too hot for anything but iced tea. It was pleasant indoors and online ordering is available, too. Construction along I35 access road made getting there complicated, but we found it was accessible from the Vista Ridge Mall parking lot on the east side. This also pointed us back the way we needed to go.

Me and my dad went to Wu Wei Din…read more I got the scallion pancakes they were good like always rate it a 9.5/10 The The Goden Pot Stickers with shrimp they were good but not that good I rate it a 8.5/10 Cucumber Salad was good I rate it a 9/10 Xio Wong long bow was so good I rate it a 9.8/10 Spicy Wontons were good but a little spicy I rate it a 8.9/10 The Donkey rice for dessert I was not good the insides taste and look like it was poop I didn't like it but it was a little sweet I wonder if it's real donkey poop I rate it a 4.1/10 Those are my dinner rating. - my daughters review.

Stumbled onto Fortune House while searching for lunch spots in Irving and walked out a convert…read more Seated immediately, great service, and a waitress who steered me straight -- recommended the sesame chicken and was completely right. Sesame chicken was crunchy outside, moist inside -- perfectly executed. Fried rice and crab rangoons held their own alongside it. Dinner portion with fried rice and crab rangoons on the side. $27.06 before tip for food that punches well above that price point. I'll be honest -- I'm picky about Chinese food. Fortune House earned it anyway. SAS Verdict: Approved. One of the better lunch finds in Irving. Don't sleep on it.

I ordered several dishes from Fortune House and unfortunately had a mixed experience…read more - Mongolian Beef (dinner portion) was disappointing. There was significantly more onion than beef, and the beef itself was not tender. The overall flavor was also lacking and not what we expected. - Salt & Pepper Pork was also not very tender and lacked the flavorful seasoning we were hoping for. - Eggplant (lunch portion) was the highlight of the meal. The eggplant had a good flavor and was enjoyable. However, the egg roll that came with the lunch was soggy rather than crispy. Overall, the eggplant was good, but the Mongolian beef and salt & pepper pork were disappointing, especially considering the dinner portion and quality of the meat.

Delicious dim sum and Peking duck! The restaurant is good for big groups, bright and modern. It's…read morea popular place that fills up even during Friday lunch time. There's a cat robot that will deliver some of your food to you that is fun to watch. Peking duck - Half order $27 - Delicious, comes with 10 paper thin pancakes, green onion, and sauces. The duck skin is crispy and the duck meat is tender. BBQ pork bun (3) $5 Shrimp dumplings (4) $7 Hamm seoi gok (3) $5 - Fried rice dumpling, crispy on the outside and chewy in the inside and stuffed with pork filling. Beef and Chinese broccoli $18 - Loaded with Chinese broccoli! Side of steamed rice $1 .|\---/| | @_@ | ..\_^_/..2025

Came on a Friday 1 hour before lunch service was over. I was seated quickly at a table by a window…read more The table top was clear but the floor under the table wasn't swept. But I stayed then later noticed there was food spatter all over the window. There were also lots of cleaning products and boxes piled up in plain site. Hallway to bathroom full of products. In the bathroom products by the bar boxes and products. Huge piles of just junk. The food. I ordered the Peking duck. It came with a duck soup. The soup wasn't hot, not even warm. The Peking duck with accoutrements wasn't any better. The veggies were limp as if they had been sitting out all morning uncovered. The pancakes were very dry and lukewarm. But they got progressively colder. Last third of the basket was ice cold. The duck, was not hot. It also wasn't freshly made. It had been sitting out. It didn't have the crispy snap skin should have. It was super greasy. And because it was cool that grease was just sitting on the skin like a second coating. I paid but ate nothing. I won't be back and don't recommend.

Great food, great service, nice ambiance. Not super fancy or upscale ambiance…read more Happy hour deal is nice, wish it lasted until 7pm instead of 6. Parking in front.

I really wanted to love this place…read more After having a great experience during happy hour, I came back for dinner with a friend expecting the same level of service. During my first visit (dining at the bar), the bartender was incredibly attentive, friendly, and genuinely made a bad day feel a little better. Unfortunately, the dinner experience was almost the complete opposite. My friend and I came in for an early Friday dinner around 4:45 PM, hoping to beat the crowds and enjoy a little more of their happy hour. The restaurant was far from busy when we arrived, which made what happened next even more frustrating. After being seated, my friend hadn't arrived yet, so I was sitting alone. Not once did anyone stop by to ask if I wanted something to drink--not even water. I could see several servers gathered toward the back near the kitchen/restroom area, but there seemed to be very little attention being paid to the handful of guests actually dining. Once my friend arrived, we STILL waited another 20 minutes just to get water. From there, the service continued to be painfully slow and inattentive. Every time we wanted to order something, ask a question, or simply get some attention, it felt like we were waiting 20+ minutes for someone to come back to the table. At one point, I literally got up myself and grabbed a water carafe because we had been sitting without water for so long. I have dined at plenty of restaurants with slower service, but I have never had to get up and serve myself water because our table was being completely overlooked. There was also some confusion with the menu. We ordered an item of the specials that was described to us as a roll, so naturally we were expecting a roll. What arrived was essentially sashimi. Had it been explained accurately, we would have made a different decision given my friend is pregnant and didn't want raw fish. The biggest issue for me is that dining out isn't just about the food. The experience matters. You shouldn't have to spend your dinner trying to flag down your server, wondering when someone will check on you, or getting up to refill your own water. Because the restaurant wasn't even busy yet, the extended wait times were especially difficult to understand. I'm giving this 2 stars, although honestly, the dinner experience alone would have been a 1-star visit for me. The reason I'm giving that extra star is entirely because of my first experience and, specifically, the bartender who was absolutely wonderful. She was attentive, friendly, and made me feel genuinely welcomed. That first experience is the only thing that saved this review from being a 1-star rating. Unfortunately, the dinner service left me spending way too much time in the restaurant--not because I was enjoying the experience, but because we were constantly waiting and couldn't even grab the check to get out of there.

We were out running an errand and decided to stop for lunch. It was a great choice…read more The service was the best I have had in a while. The restaurant is so quaint and well decorated. The food was amazing. The chicken pot stickers come with a sauce that is flavorful and spicy, but not too spicy. The chicken egg rolls were delicious and the sauce was also good. The Beef Garlic Fried rice was simple yet delicious. The beef was tender. The flavor g was not overpowering. My husband asked for Chinese Hot Mustard. I don't usually eat it, but this was house made and he was raving about it. It was truly amazing. We shared it all and still took some home with a fresh container of Hot Mustard. They also have a nice bar.

Came here for dinner. The service was slow. We waited at every step, ordering, getting our food,…read moreand paying. When the brought out dinner they brought out one dish at a time. The food is ok, we had 3 appetizers and 3 entrees. 2 types of Dumplings, lettuce wraps(good). Entrees sesame chicken, large pieces of chicken, garlic noodles(ok), spicy hot chicken (ok and has a lot of onions). Overall it's ok.