Vinny was the best. He was very patient as we looked for a new dinning set. Never rushed us and made the whole process smooth. Honest service. read more

I had a great experience at Ashley furniture in Schaumburg. I was greeted by the sales associate Vinny. I felt welcomed and excited to shop for furniture for my kids room.He took the time in explaining and showing me different options.I'm happy with my purchase. Thank you Vinny! read more

I was immediately greeted by a kind man named JIMMY G. He was exceptionally helpful and extremely knowledgeable when I had a question about any piece in sight. Jimmy took his time explaining what we were getting for our money and was very mindful of our budget. I plan to see Jimmy again for all of my furnishing needs. read more

Awful experience with Ashley Furniture, I will never order again from any of their locations after my experience. Now let me start by saying, my IN STORE EXPERIENCE was fine initially, I originally purchased a mattress, a bed frame and 2 dressers - simple enough right? We even negotiated on the pricing because I was buying a lot of items. A deal was reached in store, and we placed the order for this to be delivered on Friday, 7/24/2026. Awesome. Now here's where the problems come - on Wednesday 7/22/2026, I receive a phone call from Ashley customer service line, and they told me that the mattress and bed frame were back ordered, and not available for delivery until August 1st at the earliest. They also tell me the soonest my dressers can arrive is now Tuesday, 7/28/2026, I ask why the dressers delay since they're not on back order, they told me it's because there's a queue of other people in front of me are still waiting on deliveries of these dressers, and the best they can offer me is a 5% refund of the back ordered mattress. I wish I was joking. Insanely inconvenient considering I'm moving into a new place Saturday 7/25/2026. Ultimately, I cancel the bed and frame (what do they want me to do - sleep on the floor like a dog in my new place?) and say SPECIFICALLY DO NOT CANCEL THE DRESSERS DELIVER THOSE STILL TUESDAY 7/28/2026 - what do you think they did? You guessed it - they cancelled the entire order including the dressers, with no confirmation email or text or status of refund for the bed frame and bed etc. The only reason I saw this is because I checked my order status in their online portal. I called once again to clarify this and they confirmed the last agent cancelled the entire order anyway. So I have them reorder the dressers once again, now an additional day later of delivery Wednesday 7/29/2026, and I still have yet to receive an email confirmation for the refund of the bed and bed frame. It's clear that the store/warehouse/customer service department do not communicate with each other, I would have never ordered from Ashley if I knew these items were on back order and that I'd have to deal with this level of incompetence. If you value your time, patience, money and especially if you are moving somewhere and want on time delivery of new furniture, I DO NOT recommend Ashley Store, which is unfortunate as they have nice items, terrible service. Now I wait as my dressers are in limbo, along with my refund for the cancelled bed frame and bed. Update (7/23/2026): I called Ashley again today because I still had not received any email confirmation for either my reordered dressers or my refund. This representative told me there is no active order at all and that everything remains cancelled. This directly contradicts what I was told by another representative the previous evening, who assured me the dressers had been reordered. I was also told my refund should take 5-7 business days, but I still have not received any email confirming the cancellation or refund. At this point, I have received different answers from different representatives, and I have no confidence that anyone knows the actual status of my order. Another update - the general manager of the store contacted me and assured that the refund of bed and frame is coming, and that the chests are still coming despite what the customer representatives said. We shall see. Another Update 8/6/26 - dressers came delayed in 2 separate orders. General Manager of the store would not return my phone call. Never again will I order from Ashley. 0 communication all around, bad service. read more

I just learned that ALL sales at Ashley Furniture stores are FINAL! This is the corporate policy. So, beware. No returns for any reason whatsoever! Think long and hard, imagine what could go wrong and know that you have zero recourse. read more

Do not spend your money here. Ashley sent a busted lamp four weeks ago and we've been trying to get a refund ever since. Horrible customer service and when we contacted the store, they said nothing could be done. Horrible. If I could've given 0 stars, I would've. read more

Purchased a warranty on a sectional that they will not honor. Asked specifically about damage we currently have when purchasing. Update: Called the phone number the store "owner" asked me to call to fix the issue. They told me that I lose the credit on the unused warranty because my claim was denied, and if I want to purchase new parts (cushions) and pay for a technician to install them, that is the only option available to me. So it's not just the warranty company who are thieves, Ashley is also. read more

I will never buy something from them again. I bought a new couch, less than 2mo later the US port was extremely hot with nothing plugged into it while I was sleeping. Thank God my house did not burn down. Do they care? Nope! Call the store they pawn you off to a 3rd world call center that doesn't speak English to have "Virtual Technician" cancel your apt and say they are sending parts but no way to call an English speaking human back. Then they randomly schedule an appointment middle of the work day/ work week without any conversation, just a text and when you say it doesn't work, they cancel it and say "Someone will be in contact. The WORST service of anything I have purchased in my life. My house almost burns down in my sleep because of their defective product and in 2 weeks I have yet to talk to anyone in the USA and have a conversation. Buy from ANYONE but Ashley. You will regret ever penny you spend with them Updated: They sent the wrong parts, ordered new parts, will need to take my "new" couch apart to "fix it". Again they randomly scheduled an appointment for middle of the week without contacting me to see if I am available. My couch has been broken now for longer than it worked and they have refused to just give me a refund and take their garbage out of my home. Buy from anyone but Ashley! 5-Star in Arlington Heights, Costco, Bobs, Amazon all have better customer service than Ashley. Do not give them your money, you will regret it if you do. read more

I had a horrific experience at the Ashley Furniture in Schaumburg with a salesperson named Jesus. From the moment I entered, he was intrusive and ignored my clear and repeated statements that I was only browsing. Despite asking simply to be directed to the mattress section, he insisted on following me and continued to interrogate me, creating an uncomfortable shopping environment. I explained to him that I am moving out of state, therefore I am hoping to make some choices prior to moving and then ordering once the move date is closer in order to have delivery set up on my move in date. He wanted to know where I am re-locating to, when I told him Florida, he responded "Florida is a big state..." Then he stated he could have my furniture shipped. When I again stated that I was not ready to purchase, he responded loudly and disrespectfully, saying, "I'm not going to waste my time on you." His behavior then escalated further into rude and demeaning remarks, including an inappropriate comment declaring that I am "incompetent" (ummmmm? OK?) When I asked for his name, he responded in a defensive and dismissive manner, snidely adding, "oh so you are going to write a bad, review about me?" Additionally claiming he already has plenty of good reviews. This conduct is completely unacceptable. No customer, especially a prospective customer, should be spoken to or treated this way under any circumstances. Little did he realize this "incompetent" almost customer is going to make substantial furniture purchases, as I need to fully furnish multiple two+ bedroom apartments. If Jesus had not been so aggressive and a decent human being, I likely would have returned when I am ready to make my purchases and given him a colossal sale to arrange to be picked up in FL. In the words of Julia Roberts... Jesus, "you work on commission right? BIG MISTAKE... HUGE!" read more

I bought Ashley sofas from the Furniture Gallery in Osborne Park western Australia The cushions sunk after 2 weeks The customer service team will not replace them Whilst the owners gets richer we get poorer to have to replace our $4000 sofas read more

Seems like they haven't done anything about the extremely rude salespeople working in this store. I walked in and was approached by a salesman. I told him I was browsing and never made it clear that I was ready to buy. But obviously, he was trying to push me to buy with typical sales jargon and techniques. I found a set I liked and started asking simple questions. The salesman seemed annoyed by basic questions, like when a certain couch would be available for delivery. His response was, "I'll tell you when you're ready to order." I liked the price and asked for his business card because I understand salespeople often work on commission, and I wanted to make sure he would get credit if I came back another day. Instead of simply giving me the card, he questioned why I wanted it and refused, only saying he would be there on certain days. Even though he wasn't particularly friendly, I was still willing to buy. I told him I was going to the car to ask my wife to come in and try the couch since she was waiting outside with our babies. We took turns going in. She liked the couch as well and got the details we needed, though she also mentioned the salesman seemed irritated when she took a picture of the price and information. Since this was a major purchase, we wanted to compare a couple of other stores before deciding. Out of courtesy, my wife went back inside to thank him and let him know we might return, which was true. We simply wanted to check one more place first. That's when he started chewing her out for "wasting his time" and actually yelled at her. She came out distressed and upset and said if we come back, we will not buy from him but another person, because she was still interested in the couch. I told her we are not going back at all. We will not even consider coming back. It is hilarious that he killed any possibility of us buying. I would not recommend this store. No customer should be treated that way, especially when making a large purchase. read more

ew BE AWARE OF BUYER! ASHLEY FURNITURE IS A SCAMMER!!! READ BEFORE YOU BUY ! This business should be out of business I don't know why they still hear. First time purchased the furniture here , they can in installed them yesterday, it is a set of kids furniture. After the installation, all the pieces are very wiggly and the actual furniture are made so cheap with cheap materials. The edges are very sharp , they are definitely not safe for the children or anyone. They refused to take them back , they refused to return after I talked to many different people. They said all the sale is final there is no returns! There is nobody saying that when they sold me the furniture! REALLY SCAMMERS ! Do me a favor , stay away from them, the your business somewhere else ! read more

Nice Furniture at reasonable prices and friendly staff. The reason I'm only giving two stars is because my dining room chair broke after a year and it was hardly used. trying to get it Repaired has been difficult dealing with their lack of customer service. You have to do it through texting. Can't even talk to a person. read more

Absolutely horrifying experience with absolute lies from sales people, escalation team is as useless as last years weather report and they do not try to help, they just give you a runaround/don't waste your time. I also can not get a call back from a manager or anyone who is not AI or "escalations team" that can not help--if appears someone is responding to these reviews- how do I connect with you? read more

This review is based on my current experience with the store. I will update if needed. I worked with Omar, was greeted soon upon entering the store. He was informative, but gave me space to look around and think things over. He gave the price breakdown of a couple couches that I was considering. I decided to go with one and he set up the delivery date. After looking into logistics the next day, I texted him to change the delivery date. He promptly responded and changed the date. I also had an error when I had put in my email address, he changed it right away and I received the email. So far, on the sales end, I had a good experience with Omar and would recommend anyone to work with him. read more

I don't even know where to start with how badly everything has been handled with this Ashley store and the replacement department they work with, so I guess I'll start from the beginning. I'd rather sleep on a box than ever deal with this company again. My husband and I bought a house last year and needed to obviously buy a bed set. Since we moved to Schaumburg, we thought of Ashley right away since this location is close to our house. Upon walking in, we were treated great. Everyone was nice and helpful, and of course, wanted their sale so that they could get their commission. We picked out a beautiful LOOKING farmhouse bed with matching side tables and a dresser, and we were on our merry way. Fast forward a couple of months, we got our bed with no problem, delivery was fine, and everything LOOKED fine. The delivery workers put our new mattress on top of the bed and everything looked great. We were ecstatic by how easy everything SEEMED to be. Fast forward to June 2022, I'm in the bathroom washing my face and I hear my husband screaming "OH CRAP" (not those words), and my heart sinks. THE BED SLATS LITERALLY CRACKED IN HALF UNDER HIM AND HIS HEAD ENDED UP BETWEEN THE HEADBOARD AND THE WALL. This happened June 10 when we literally got the bed in like December of 2021. We call customer support, and they tell us that they will give us new slats, and we tell them that new slats won't fix the problem because the entire rail broke too... and so we went in the store, they put in a new bed exchange in, and when that was FINALLY going to be delivered months later, the dude only came with replacement slats, even though the store said they put in a whole new replacement bed order for us. He then explains the bed is crap quality and was manufactured wrong and even if he fixed the slats, they will keep breaking. He said even if we got a whole new bed of this same model, it will never have enough support because the wood rails were literally GLUED. Basically, the bed was supported by free-hanging slat wood (cheap quality) and my husband almost broke his neck when laying in bed because the wood rails literally broke off and the wood slats cracked. The wood had support ONLY near the foot of the bed because the drawers for storage were underneath the slats, so the bed had no even support. Then, the delivery driver called Ashley on speaker phone, literally tells them everything he told me, and tells them we would like a reselection (he told us to ask for this so we could get a brand new bed design instead and he showed me a better version of the bed I already had but that has more support). They put that into the system, he sends them the pictures of our broken bed, and we were told to go into the store to choose our reselection. We would only have three days to choose a new bed. So, we take more pictures of everything, go into the store the same day, show them everything, and the people at the store literally told us they knew what bed we had based on what we were saying before even seeing the picture and how it doesn't have the best support. WHAT?! They end up putting our new bed in their system, and a dude who was the "store operator" helps us and literally says he was working at this store for 3 weeks and is already quitting with his last day being the next day because of crap like this... apparently, this happens VERY OFTEN and no one can/nor wants to deal with it. The physical store can only put in orders and try to escalate things along, but the remote replacement team is the one actually handling everything, very poorly I may add. Once the reselection order was in, we waited and waited but never heard anything even though the guy said we would hear something a few days later. We also didn't trust the store operator we dealt with because his last day was literally the day after we worked with him. A few days later, we went back into the store and they said that the order was in but that the new bed was more expensive than the old bed so the replacement team was reviewing it. After it finally got approved, our new bed had like 5 different delivery dates they told us and confirmed but then got changed. It finally was set to deliver at the beginning of December 2022. The guy comes in to look at the current bed, and then goes outside to grab the new bed and said the headboard of the new bed is damaged. I wasn't even surprised something else went wrong at that point. It was actually laughable. Then, he calls the replacement team and asks for a manager review for the new one so someone can look at it before they deliver a new one. The lady on the other end of the speakerphone was LAUGHING AT THE PICTURE OF THE BED and said a mouse looks like it ate it. Great customer service after someone was just waiting 6 months for a new bed after the original broke. 2 weeks later, we FINALLY get the new bed and it looks great. We are praying it has more support and we are happy it matches our bed set from before. read more

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Ashley Furniture follow up review. Today 11/30/24 I reached back out to Ashley warranty service department to inform them that the problem my wife I complained from the beginning on defective crack framing on are new sectional purchase from the woodfield store has now totally structurally given in. After getting the old bate and switch customer service. They now have proven to me that they never had any intention coming back out after telling us if the problem persist they will follow up on the existing problem then. Now the bate and switch. Sorry but you never took out an extended warranty. There for if you want some one to come out you will be charge a service call fee and a ninety dollar per hour rate. So much for the honesty of ASHLEY FURNITURE customer satisfaction. read more

Worst experience ever! No one greeted me at the door. About after 20 minutes of being there and looking around, I had to ask someone to assist me. Manager has the worst attitude ever. I just don't recommend going in. You're better off doing this online. so I actually did that went online and made my purchase and dealt with everybody online who was helpful and respectful compared to going inside the store. Then after purchasing my order online, I was missing a part and went to the location to see if they can possibly give me that one screw I was missing and he basically told me to go f**k myself and do it online since I purchased it online. read more

If I could give zero stars I would. $5300 couch loveseat combo. Purchased mid January. 4 weeks until delivery. Changed to 6 weeks, changed to 8 weeks. Then not coming until May. Have asked for a refund. Been waiting for over 2 weeks. The company is the worst. Service is the worst. The whole situation has been terrible. read more

The worst customer service I've ever experienced! I'm 67 years old and a man/customer service rep was rude and an idiot! I was so mad I totally forgot his name....maybe George? I do understand how they still can be in business? I tell ALL my friends don't EVER go to this location! I'm actually ashamed I went there and spent $15,000.00! My worse decision I've ever made! couldn't get a refund AND to top it all off items I ordered were junk! read more

11/27/22: We ordered a Tempurpedic mattress that came with a free adjustable base and a king size frame. We were told the mattress and adjustable base would be delivered first and the frame could be built around the adjustable base later. 2/11/23: The mattress and adjustable base were delivered without issue. 4/20/23: The delivery team built the frame around the adjustable base; they put together the 2 rails, headboard and footboard. They left a large box in my garage and said we didn't need the bed base. When they left, the frame felt a bit wobbly. I called customer service that same day to inquire if it was built correctly; the service rep offered to send another delivery team to verify the assembly. 4/29/23: 2nd delivery team came in. We told them we don't know if that base or other part needs to be placed underneath to make the frame more sturdy. They didn't advise us otherwise and proceeded to assemble the base of the frame; removed the legs off the adjustable base, installed the slats, placed the adjustable base onto the slats (without the legs), arranged the cords of the adjustable base, placed the mattress back on top of the adjustable base. 4/30/23: My husband sat on the bed and a slat broke. He also raised the head of the bed and the adjustable base remained stuck in position. We noticed the delivery team arranged the cords incorrectly, causing the cord to break when it was raised. 5/1/23: Spoke to 3 customer reps who state Ashley Homestore (AH) isn't responsible and they will not replace nor take the adjustable base back. I told them the adjustable base broke because of their delivery team. I was given the Tempurpedic (TP) manufacturer's number; that rep said TP is not responsible. AH insists there is nothing they can do other than order new slats and they will not pick up the adjustable base. It was not a faulty adjustable base and Tempurpedic has nothing to do with what happened. It was all of AH and their delivery team's fault. I will never order from this store again. The delivery teams don't know how to work with products the store sells and the company will not take responsibility for their failure. Update: Reached out to the email address as provided and it was like talking to a wall. The lady even suggested we put the legs back onto the adjustable base, remove the slats and put the adjustable base back in place. Why would I want a broken adjustable base stuck in the position of the head elevated?? Ashley Homestore will NOT take responsibility for breaking our adjustable base. All they keep saying is "we have a no return and no refund policy". I'm asking for neither! I'm asking for them to dispose of this adjustable base THEY caused to break or cover the cost of it being disposed. Ashley is a big corporation and gets away with issues like this. No accountability whatsoever. read more

First, let me start this review by saying I am someone who enjoys writing good reviews for companies. I worked in retail for many years and truly value and appreciate good customer service. I am also someone who always tips accordingly and I hate when people are rude to retail workers, restaurant staff, etc. I try to avoid writing bad reviews because there is enough negative energy in the world, but I have to speak up about my experience with Ashley Furniture because it has been HORRIFYING. I went into the Schaumburg location on July 17, 2023 and nearly two months later, I am still dealing with bad deliveries, defective merchandise and poor customer service. I purchased one sofa, one nightstand, one dresser, and one TV stand. Currently, the sofa dye bleeds onto other fabrics (and polished fingernails) and the TV stand was exchanged for a new one and the new one arrived nearly two months later damaged. Here is the very long and frustrating timeline of my Ashley Furniture shopping experience: July 17 - ordered items in-person at the Schaumburg store; the sales woman (Zara) seemed rush and basically told me that she had to talk to another customer once I told her the items I selected; I decided to add a TV stand and told Zara the size of my television--she said the stand I selected would work and went on her way; the store manager (Johanna) completed my sale July 26 - received items via home delivery; TV stand was too small and the TV legs were hanging over the front and back; I asked the delivery people to take the TV stand back and they told me that I had 72 hours to have it replaced and someone else would pick it up another day; I immediately called customer service and was told someone would call me to arrange for pickup; I also spoke to someone named Ebony around this same time who told me she would work with me to get the TV stand exchanged, but I never heard from her again August 3 - spoke to Herzel and Vidal in customer service; they advised me to speak with the Schaumburg store manager to get the exchange processed for the TV stand because they could not authorize the return August 4 - visited the Schaumburg store and was provided a new ticket number by the manager (Johanna) for the exchange; spoke to Rhea in customer service and was on the call for 1.5 hours while in the store--I was told the TV stand could be exchanged, then I was told it could not be exchanged, and then I was told it could be exchanged; before leaving the store, I received an email saying delivery of the replacement TV stand should occur on or around August 11 August 8 - received an email requesting that I visit the store and make a reselection of the TV stand by 8/18/23 before the reselection period ends August 16 - went into the Schaumburg store and re-ordered the same replacement TV stand; I was asked to pay $77.01 for additional sales tax--I paid it with no issue; I told the manager (Marcy) that my sofa was "bleeding"--the black dye ruined my manicure and stained my white socks, Marcy told me to call customer service to have the sofa replaced August 25 - received text message from customer service stating they were working on getting my items (replacement TV stand) safely and quickly September 1 - received text messages from customer service asking if I was ready to place my order--I responded and asked for a status update on the replacement TV stand that I already ordered; I sent an email asking about the status of the replacement TV stand; I later received a call from Ashley in customer service who told me the replacement TV stand would be delivered on September 8; I told Ashley about the "bleeding" sofa and she said someone would call me on September 5 September 8 - replacement TV stand was delivered with hole on side of box--I asked the delivery people if the item may be damaged and they told me they checked at the warehouse and the item was fine; I unboxed the replacement TV stand and discovered it was damaged exactly where the hole is located; I called customer service and was told by Javier that a replacement part would be sent in 7-10 business because ordering a new TV stand would take longer and he would need to do some type of service request; I also received a call from Vinny in customer service about the "bleeding" sofa--Vinny told me I needed to call a number and provide my name along with photos of the sofa; I am currently texting photos of the damaged TV stand and have not yet called about the "bleeding" sofa This is my first and only experience with Ashley Furniture--before July 17, I had never purchased anything from this store. I wanted to buy the matching bed and tall chest to go with my nightstand and dresser, but I am absolutely afraid something will be damaged or defective and I do not want to have to deal with customer service again. Unfortunately, I now have to match the furniture with something from another store or sell everything and start over with another retailer. I am beyond disgusted. read more

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I would not recommend shopping at this store under any circumstances. I had a credit from a previous purchase which I used to buy a set of chairs. I paid additional funds to cover the entire order. They told me I would have delivery that week. It is a month later and still no contact from the company. I have called three times and was initially told there was an "error" by the salesperson that needed to be corrected. No one has called back and when I asked to speak to a supervisor I was told they are in a meeting. I just want my chairs. The lack of concern or follow through is egregious. I will not shop here again. read more

10,000 reasons I will never shop at Ashley furniture again! 5 months ago I ordered $10,000 of furniture and I am still waiting for the drawers to my bed as well as the chairs to my dining room table. Via LinkedIn, I contacted Wes Dudley "Customer Care Executive " who gave me a worthless customer care phone number. They literally never return my calls! Do not shop at Ashley furniture unless you want to spend months trying to get them to deliver on what they promised. Nightmare! Shame on you Ashley Furniture! read more

Ashley Store - 5 mo ago I ordered $10k of furniture - still waiting for the drawers + chairs to my table! - Furniture Stores Near Me - Schaumburg, Illinois

2nd delivery attempt was a fail. They came today with pretty much the same wobbly chairs and damaged table. The new table was even more chipped and damaged. Even delivery guys were saying, "ohh this is bad, do you want us to take these back.." Spending almost $2K on this order.... Ridiculous..... (Read what they replied to my 1st review) They were most definitely not sincere when they apologized for my 1st experience. I just don't understand why they refuse to do quality check before they send these out... WHY???? read more

I think one's impression of this place really depends on who helps them as they walk in the door. We met someone fantastic named Mary there who was really helpful, took her time explaining different options to us, and overall was really pleasant to work with. If I went back to get furniture, I would ask for Mary for sure. When I first got there though someone else on the sales floor started chatting with me first, and while they were quick to approach, they were unhelpful, they disappeared quickly, and they didn't really show a desire to help much. If we reviewed the place based on her alone it wouldn't have been as good. The higher review is for Mary and her willingness to take time with us and show us a few options without rushing us or pressuring. read more

recently purchased a sectional couch from Ashley Furniture, and it has been an absolute nightmare from the start. Upon delivery, we noticed a broken part, so we promptly called customer service. That was the first and last time we received any semblance of attention from them. Despite numerous calls and emails, our issue remains unresolved. To add insult to injury, the technicians they sent out not only failed to fix the problem but also lied about it, claiming there was nothing wrong without even bothering to sit on the couch to assess the issue properly. It's beyond frustrating to be met with such incompetence and indifference from a company that prides itself on quality and customer service. Save yourself the headache and steer clear of Ashley Furniture. read more

Saw all the negative reviews for Ashley and so we were a little bit skeptical going in, but when we arrived we were greeted by Marcel, who helped us look at the dining sets they had in store. Marcel was very knowledgeable and helpful. We ended up purchasing a table and were very pleased with our purchase. We had previously shopped at over a dozen other furniture stores, and we were pleased with the quality, pricing, and service. Will add more once our table arrives. Unfortunately, our table was supposed to arrive today... but a delivery was apparently never scheduled. Will have to wait at least another 2 weeks. Had to downgrade our review from 4 stars to 3. Will update once the table arrives.., read more

Terrible customer service and terrible delivery service. The delivery guys left the house a mess in setting up a new bed. On top of leaving the mess they never secured the legs to the frame. The legs bent as soon as the bed was laid on. CS did nothing to asset instantly as this one a BRAND NEW bed delivering never being used. Took 5 days to receive the new legs and no one ever returned the phone calls. Horrible customer experience; should never buy furniture from this store read more

I found it only fair to give 3 stars as our furniture was delivered as promised, the drivers were very nice and we are pleased with our purchase. Our irritation comes with lack of communication from our eager sales associate who said contact me anytime if there is a problem as I was handed a business card. As I noticed an error in our contact information on the invoice I sent the associate 2 emails asking for the contact information to be corrected. Nothing. I then sent a text to the associates cell. Nothing. Then I tried to call the store but prefer talking to a live person I gave up. Why hand out a business card if your intent is not to respond to the person that placed a purchase with you? read more

Contacted number provided and same old song and dance. They did say their current schedule is 8-12 weeks for furniture delivery which was new information. not good information - just new information! considering it was originally told it was in stock when i bought it! I suggested buying elsewhere when they are up front with you in the time it will take you to get furniture! read more

Last Friday, I received my incomplete delivery due to the seller's error, I went to the store and no one has been able to resolve the seller's error, the store manager does not care or is interested in resolving my situation, I called customer service and they are waiting for me the manager responds to an email that was sent to her, the experience with Ashley has been horrible, the salesman Vinny does not answer my calls, the manager is super rude, I do not recommend this company to anyone else. ​ read more

I wouldn't suggest purchasing anything from the store.The sales people and managers are not honest.

Was a great experience for me. Walked into the store and had a moment to walk around for a bit. Was approached by salesman Ben who wasn't pushy and let me look around first. Once I had a moment to look around he came back to me and helped me out. I give Ben 5 stars. He was very personal with me and his manager Nigel was also extremely helpful and friendly. They set up my order and it arrived quickly and in perfect shape. Delivery guys were great as well and arrived on time. Will shop here again and recommend to others! read more

Long Story: I purchased a bunk bed on 9/27. Said it would be delivered on 10/5. Once the delivery came, the product was damaged--we sent it back. We rescheduled the delivery to 10/11. Once the bed came to the house, it was damaged again--better yet, it was delivered in moving blankets, not even in boxes. The delivery men were so embarrassed but very apologetic. I called and asked what they can do to fix this. They said they could only issue me a 10% refund on the damaged product. So after spending over $900 at their store, they were able to issue $30 back to me; ridiculous. I accepted the $30 because I didn't want to start the bed shopping process over, and I'm due to give birth in December. After accepting the $30, I rescheduled for the third delivery, 10/18, and It came damaged yet again. I walked into Ashley HomeStore in Schaumburg and spoke to the manager, Savannah, who gave me the run-around and said you can call customer service since she's not able to issue anything. I asked to speak to her Direct Report and she refused. As the manager, she should have been willing to help a paying customer to make this purchase correct and not embarrass herself since after speaking to corporate they said that she would be the one issuing me the discount on delivery charge. Needless to say, she has a fun phone call coming her way tomorrow morning. :-) In short: I would avoid this place!!!! read more

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Jesus provided excellent service to my family over multiple visits to the store. What a large reasonably priced inventory! He walked with me and took his time to review the options. It has been some time since I bought a large set of furniture and what is available has changed a lot...so many quality choices. He worked very well within my budget which is greatly appreciated. The pieces purchased look great! Thanks Jesus! read more

It's very unfortunate that I have to rate this store with such a low rating My husband and I went into the store looking to buy a recliner today After walking around for 10 mins or so, finally a guy came and asked if we needed help. We told him what we needed. He pointed for us to go check in a corner. I thought maybe the salesman would have walked us over to the area ...but no....he pointed "in the corner" and walked away More time passes and no one asked us did we need any further help or if we had questions or if we even wanted to purchase. Not even the initial salesman who pointed us to "go check in the corner" Wow I do not recommend this store and we will not be returning read more

Worst furniture store I've ever dealt with in my entire life Ashley furniture has the worst customer service and warranty department in the history of customer service and warranty is Ashley furniture in May 2020 December 2020 finalized December 2020 began calling Ashley because fabric was becoming shredded February 13 I was promised a new replacement sectional. Delivery set for March 13th. Today March 8th I was told Left arm of sectional is not in until June of 2021. I guess Ashley sells incomplete Sectionals . HOW IS ASHLEY STILL IN BUSINESS ? Shoddy business practices. 3/19/2021 Again contacted Ashley and a customer service representative was apologetic for my misfortune. Upon looking into my problem she could NOT assure me of a delivery date since it appears it now could be the end of April. POSSIBLY this is now total disregard for your Customer. And to add insult the website cannot be reached. Disgusting read more

Absolutely horrible customer service! Saleswoman Linda was obnoxiously invasive questioning us about personal beliefs which non of it was of any of her business. We should have turned around and walked right out of there! Tried to call a manager on several occasions from the moment we left the store. Was put on hold for a minimum of 20-30 minutes each time. On the occasional pick up, the phone call would automatically drop. Finally three days later I get a customer service rep on the phone and explained the story. She said she would have Jennifer, the manager call me back. It has been 3 days and no phone call. Yelping was my last resort as no one cared enough to respond to me in a timely manner. We are never shopping are any of your stores again. And I warn others of your lack of interest in your customers issues! Steer clear!! read more

I ordered and paid for a mattress May 26. They have NOT delivered my mattress citing system outages. They say unable to access my order. Impossible to speak with a person because system outage they say. No way to run a business! ! read more