Had a technician come out to see why ac was having issues. After the inspection he tells us we need a new unit for $10,000! When we tell him there's no way we can afford that he asks us what we can afford. We say around $4,000 and low and behold he says we no longer need a new one, only a freiant replacement which was conveniently $3,999.... The following day we called denvers best HVAC and they sent a technician named Larry. Larry noticed that someone had unplugged the ac unit. Which had to be the previous inspector. What a snake. Larry said we just needed to replace the filters and charged $79. The audacity of the guy to try and steal 10 grand then conveniently 4 grand which was our budget.... avoid these snakes at all cost read more

We paid 10k for a new furnace and hot water heater. They were supposed to deal with all the permitting through Park county. I have called multiple times over six months and I get a person who relays my message to "Lauren" who is NEVER there and I am promised a call back which has not happened yet. I am not sure what I will do if the work is not ever properly permitted! read more

Mike came out on Monday 7/26 and corrected two unresolved issues. He went above and beyond to make sure everything got fixed this visit and that everything was working the way to was supposed to before he left. read more

ARS / Rescue Rooter - Leak on 3 month old system - Plumbing Near Me - Aurora, Colorado

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I paid for a subscription to have the ac/ furnace tuned up each spring/ fall. For each event, scheduled well in advance, I am called the day of, to be told they are overbooked, and need to reschedule two weeks out. This happens a minimum of twice per tune up. This is inconsiderate as I have stayed home to be present for the technician, and have been laughed at by the ars team when I mention it. Once what I have paid for is complete, I would rather ignore it until it breaks and pay someone else for a new one than ever let ars in my house again. read more

Update on my experience with ARS. After I spoke with the customer service team, they committed to refunding approx $400 of my monies paid. To date, that amount hasn't been credited to my credit card 2 months later. read more

Poorly organized. I submitted a request for a quote through Lowes. The job was a simple water heater replacement. Within 15 minutes I had been called by four different people. One said they couldn't be there until next week (five days away). Another said they would have someone at my door between 4-6 pm that night (this technician was a no-show). Another said that they did not need to send anyone and that the job could be quoted over the phone (this person never called back to finish the quote). The fourth caller, like the others, was completely unaware that I had already spoken to someone at the company. He was certain that the quote had to be done in-person. I'm not answering their calls anymore. I did the job myself in two hours for 1/3 of the cost of the quotes I received from the competition. Fort Collins, CO. read more

If you use ARS to replace a sewer line make sure you have it scoped after the work is completed. We made the assumption the work would be done correctly, with quality. Shame on us for relying on the "experts". We just sold our home and when the sewer line was scoped it illustrated a dip in the line, although the line was clean. ARS and the buyers' plumber confirmed the dip and both agreed it could be a problem in the future - ARS explained our warranty had expired and said the ground had settled - common sense would say that a pipe buried 10 feet deep, in clay dirt probably wouldn't settle. We obtained quotes to fix the dip and the quote from ARS was double the price compared to the other plumber. Too bad ARS doesn't stand behind their work. read more

In response to ARS's response. I did call Elva and complain and she said she would get back to me. I didn't hear from her until 5 days later. I had to call and follow up to check status of getting my water heater issue resolved since I didn't get a response from her. read more

Steer clear!! I am editing my review because my system installed 4/8/20, failed soonafter, and ARS was unresponsive, by multiple calls, even emails, when I finally got an appt, they didn't show up! Warranty is USELESS!!! Customer service AWFUL!!! Home Depot should stop using them as subcontractors because once the $$ is paid, they are nowhere to be found. read more

Be careful when they visit and you have a "limited access crawlspace". They charge extra ($165) if they need to "work" to reach the access. Average all around and they seem to just do the basics. Poor customer service. read more

Horrendous scheduling efforts. We called on 7/3 for a sewer backup. They had no available slots and then scheduled us for the next day between 8-12. We waited for our window and got no call from a tech. We called the main number and were told we were on the schedule and a tech would reach out to us. Waited an additional hour, no call. Called the main number again and were told they had no techs scheduled to work on the holiday. Geesh read more

I highly DO NOT recommend using this business for any services. 0/10 We had found ARS on google to come out in the winter time to service our furnace. The technician left and suddenly we have no heat. After multiple calls to ARS to complain about the lack of heat it turns out the technician accidentally left a wire plugged in that is "only supposed to be used during servicing calls". He comes back takes the wire out and we are all set with heat. This should have been our first red flag which we passed off as a simple mistake. We were then sold a "package" where we would have our AC serviced before summer time. So we call them in April to service our AC, and were booked, cancelled, rebooked, etc. all the way until August.. Completely unprofessional considering we have to take time off of work to be available for these visits. In August (when the summer is already almost over) they send out a technician to come maintain our AC unit. Lo and behold, we have to buy a brand new unit because ours is "on it's last leg". The following day our AC starts making noises that sounds like scraping metal. So you're telling me that I just went through an entire summer of 90° Colorado peak heat days and, the following day after ARS leaves, we now suddenly have AC issues? Read the other multiple YELP reviews on this company, there is definitely an unfortunate pattern. read more

I have used ARS for a couple of projects in the past. We had a sewer line issue that took 2 1/2 months to complete due to issues passing inspection (3 inspections to pass) and availability of the inspector. One appointment was scheduled a month out. Next, I recently had an estimate performed for some plumbing work, which came in at over $1700, with a caveat that it may be higher once they got into the project. Hearing that, I got 3 more estimates, averaging about half that amount. I really question their pricing project. Next, I just got off the phone with them, delaying an A/C tuneup for the second time. In both instances, the call came at the end of the window. The call today came with no set time for arrival, so I had to cancel altogether. I'm done with ARS. Given each of these issues, I don't think they can perform in an acceptable manner and at a reasonable price. I would highly discourage anyone from using them. read more

Created an appointment for Saturday the 12th no one showed and supposedly left a message to reschedule. Called Saturday after appointment time and was assured someone would come the next day. Still no show or communication. I finally called for my roommate who stayed home all weekend waiting for someone to show Sunday night. They claimed a manager would call me back; never did. Called Monday very upset and wanting them to waive the visit fee for not showing up twice now. Set up an appointment for 4-8 on Thursday and again no one showed. Received a VM stating we needed to reschedule yet again and if we did not they would charge the $99 visit fee. Called in again to see what is going on and why they're treating us this was. Again, I was told a manager would call back; nothing. Gave up at this point. Received a call from dispatch today saying if we wanted someone to come we would have to pay the $99 visit fee. They're a horrible unreliable company do not waste your time or money and go with a company that will actually show up for their appointment times and stay true to their word. We were charged for them to give us grief for a week. I do not know how they run a business like this but it is horrible. Had they shown up for their initial appointment we'd have gladly paid but when you don't show up three different times, you should gladly eat the fee for your customers to show good will for not holding up your end of the bargain. read more

ARS / Rescue Rooter - Do not use this company they have horrible service and client relations - Plumbing Near Me - Aurora, Colorado

Scheduled appointment. Tech was to arrive between 8:00-12:00, but call when on their way. No call, No show! Wasted a half day waiting for them. read more

Terrible service!!! They "fixed" our "leaking Ac unit" a couple years ago and said it should last for the life of the unit and have warranty with them. Ac broke again and they are telling us that we have to "fix it again because it's like a bandaid needing to be resealed periodically" that's $2000-$3000 every time. They were the ones who didn't fix it properly the first time so they can charge you again in 1-2 years! This is a house built brand new in 2012 with 2 Ac units. They were also supposed to come tune up our working upstairs Ac unit but did not do it!!!! Charged us $79 for the visit and did nothing!!!!!! Absolutely nothing! My husband called from work to talk to them after this and after 45min they hung up on him!!! Unprofessional and unacceptable! FYI- The number they keep putting here in their Customer Service replies is not in service/disconnected!!!!! Try it 303 4180033 read more

I was massively overcharged for a repair and they refused to make it right. Buyer beware. They quoted me $2,600 for a sewage pump replacement on the basis the part alone was $1,200 (per Scott). The repair was completed in 2 hours. When I received the paperwork, I looked it up on the manufactures web site and the part was $451. Incidentally also available for $400 on for curbside pickup at Lowes. So they charged me $1,000 an hour for the job. When I approached them about this, their excuse was the job was fixed price. Do business elsewhere. read more

This company is good at installing heating and air systems but horrible at fixing and maintaining them. I had my third bad experience with that a few days ago. Fool me not once but three times... First when a part of the ac system failed they claimed it was a not apart of the system. Even though they installed it and it was not there before I bought the ac system.... Go figure. Second battle was on the ac system warranty. I was told it was a ten year warranty when I paid 5k for the system. When something major broke, they swore it was a 5 year warranty. After being hot and miserable for days I was able to find the original paperwork that proved it indeed was a ten year warranty, I was lucky enough to get a working ac system again. Last issue, I am currently out of pocket after paying 7200 for a furnace that was able to make it a whole 2 years without an issue. First 7200 for a plain Jane furnace is way too much ( Ars overcharges, but that is a whole other issue). But I was able to get a 5 year labor warranty before I bought the system, or at least that is what I thought. Once again the company is not honoring their word and unfortunately I am not able to locate my paperwork yet. I was told it is only a year warranty and I don't even get a free 3 year home service plan I guess is standard for customers, except for me. If you choose to do business with this company odds are you will end up with something like this happens to you since I've had to deal with it three times. Do your research when deciding which company to trust when dealing with your homes HVAC. It is important to have a company that you know is going to be there when you need them. Unfortunately ARS is not that company. read more

I called about a clog with an 88$ coupon. The tech pulled out my toilet and made a mess of dirty brown residue in my external washer pipes and floor in my bathroom and replacing the toilet askew so that the bare floor is exposed. He charged me 179$ leaving me with a new leak, a gross mess, and the problem exactly the same. read more

Two appointments cancelled by dispatcher without letting me know! The first appointment was supposedly cancelled because it had to be above 65* to do a tune up... I understand that, but why not tell me that when I scheduled the appointment in May? I never got a call to tell me it was too cold... I had to call them. Then I rescheduled for today (June 10) between 10-Noon. I hadn't received a call from the dispatcher yet, so I gave a call to confirm they were still coming. The operator said that my appointment was booked for 10pm so the dispatcher cancelled the appointment.... BUT DIDN'T LET ME KNOW or try to rebook! This is terrible service and now 2 days away from work that I have wasted on this company. DO NOT USE THEM!!!! read more

TERRIBLE COMPANY. I pay ARS for the AC service plan & after using the service I was told it was illegal for them to fix my machine (which only needed a Freon recharge). They quoted me $15,000 for a new AC setup. FACT: It is completely legal for certified HVAC technicians to use R22 refrigerant to maintain existing machines. See this link for more info... https://www.foxfamilyhvac.com/is-r-22-illegal/. FACT: They left my home with an AC that would not get cold without offering me any option other than buying a new AC from them. FACT: I later called a local certified HVAC technician who came to my home & recharged my AC for $500 & it works great now. I will never do business with ARS again. ADVICE: Do not let these big companies lie to you like ARS lied to me or you will be scammed into buying a brand new machine from them when you don't need one. read more

Emergency water issue with my water heater, yesterday. Tech comes in and ad I explain what's going on, and show him our issue. All he says wow that's kind of a tight spot. I can't work it right now cuz I don't have parts. Really???? Then says it would cost me $585. I asked why so much. He said its kind of a tight spot. Asked if it was a much more accessible spot would it be much more reasonable price he said I don't know. Kinda shrugged his shoulders. That was the easiest $49 he made. 24/7 emergency help my ass. Will never ever call them or recommend their services to anybody. I have a family and needed help and I lost $49 for 10 mins of somebody who looked like he didn't want to work because it was more likely the end of his damn shift or a job he didn't want to take on. Bullshit. Adding to this, I have a contractor that is here literally working on my water heater issue at a much cheaper charge. Didn't hesitate at all to do the work and even had some friendly suggestions. Y'all should be ashamed of your techs. Sorry, rarely do I leave negative reviews but this one had to be done. I had a situation that needed attention. read more

Awful customer service and ridiculous prices. Will never use them even if they were the last business in town. The tech was extremely unprofessional, he made my house reek of cigarettes after being in my home for only 30 minutes. I have received three separate quotes for replacing my boiler and was told by their tech that those other quotes were suspicious and I shouldn't trust them because my job should cost close to 30k. They do not stand behind their guarantee and will find some other reason why they won't fix their mistakes. Do not use this business they are not to be trusted and will only come to your home to over charge you. We had used their services for over a year and finally this is the last straw. read more

Schedule an appointment for a estimate. They called me back to make sure they didn't waste their time or my time. Quoted me $4000 just to install a cooler that I had already purchased. Was able to get a quote from a local company for $600. I can't believe The Home Depot recommends this company that is clearly trying to take advantage of people. read more

We were quoted $1800 by another company to fix a broken sink/dishwasher drain. we knew right away that this was an attempt to gouge us and that it shouldn't cost nearly that much. We called ARS for a second opinion. They came out promptly and fixed our broken drain for a third ($650) of what the other guy quoted us. ARS came to the rescue again and should have been our first call. We won't make that mistake again! Thanks ARS! read more

You do not want to use this company. They owe me $500 for a Spring Promo if I purchased a furnace from and had it installed. I spent $12k installing a hot water heater and furnace this past May 2023 and they now will not refund the $500. One three four occasions they said the "check was in the mail" . Now it's nothing but crickets. Unfortunately just another unreliable and shady HVAC company. read more

I was scammed totally by the ARS technician and made a complaint to the local office. They said they would review my claim and get back to me. Never heard back. I gave ARS a one-star review and several months later went into Yelp to see if it was there. It was not. I searched by name and date and it came up zero. I finally searched by "scam" and there it was, along with a generic response from ARS for me to call an out-of-town office to discuss the problem. So, the review is hidden, the message never received, the local office no help. Please don't ever use this firm. Their reputation is very bad and with good reason. read more

I recently reached out via Home Depot for a quote to install a split A/C unit. After barraging me with a ridiculous number of calls to schedule an appointment (approximately 10 calls between 6am and noon) I finally set one up. I received an appointment confirmation text with a two hour window. The day of my appointment arrives, the two hour window comes and goes and... nothing. An hour after my appointment window had passed, I call to inform the company of the no-show. They try to reach the tech for an update but can't get ahold of him. I politely thanked them for wasting my Friday afternoon and said I was no longer interested in their services. An hour later I received a call from a confused sales rep offering to give me a quote for purchasing my unit. I (equally confused at this point) informed them again of the no-show, at which point the salesperson admitted they "have no idea what's going on" and ended the call. An hour later ANOTHER call from a customer service rep asking if my plumbing issue had been resolved (keep in mind, my call was in regards to an HVAC quote). "No sir... it has not been resolved..." I cannot speak to the quality of work from this company but can say without a doubt that there are serious internal communication and organizational issues and I would discourage anyone from putting their trust in a project with these folks. Save yourself the time and headache. read more

Terrible! Called for emergency service - which they advertise they provide. They gave me an appointment time for 9:00 a.m. the next day. Awesome - but they never showed up the next morning. I called at 10:00 a.m. they said they'd have someone there by noon and the technician would call before he came. At 12:30 still no one came and no calls. I called the customer service line again. They then told me my appointment was for 10:00 p.m. - no it was not and at this point I had spoken with several people about my morning appointment. Then she said oh it is because we can't come until the next day. So they tried to push me off a day after I had waited all morning. In the meantime I could have called another company if they would have been honest about their availability up front. The customer service agent acted like this was my problem and gave no apologies for having me wait around all morning with a broken AC system. read more

Installers for Lowe's sold me a 2.5 ton air conditioning/furnace unit without considering the size of my condo. This thing sounds like a freight train that keeps me up at night. Numerous technicians have been here since installation to get the sound down only with the last one to tell me that this was not possible. Schedules are not kept: was told the technician would be here at 8 a.m. - he showed up at 5:30 p.m. He left a piece in the unit that did not allow it to be shut down, so it kept going all night. Was told someone would be there first thing in the a.m. - after calling several times someone got here at 10:30. Never felt so deceived about a major purchase! Would not go through this company again! read more

Allegedly this company provides emergency service and repair. I called with no heat (while it was 30 degrees outside) and the only thing the scheduler could offer was an appointment for seven days later. I explained calmly that I was willing to pay an after-hours fee, but that I could not go 7 days without heat. This did not matter, the only option the company would give me was the following week. If you are looking for a HVAC repair location urgently, look elsewhere. read more

They are a bunch of crooks! They came out to do an inspection and said the repairs would be well over $3000! We had another company do the work for $270. Don't be scammed by them. STAY AWAY!! read more

My hot water heater crossed the rainbow bridge today. Rusted out of the bottom, started leaking and sounded like it was about to take off like a jet. In sets the panic because: 1) we just got about 9 inches of snow, and 2) I kind of enjoy taking showers. Cue ARS to the Rescue (Rooter) - I call them thinking it's going to be days before I can get an appt scheduled.....NOPE. Appointment scheduled the same day! Sweetest customer service gal on the phone. My technician Aaron shows up on time, and in a mask. Checks out the scene, joins me in my home (and puts on BOOTIES before entering, THIS is good service!) then quotes me 3 options for my replacement. He helps me shut off my water, then heads out to my garage to get to work while I head back up to my home office, too. A few hours later- voila! Courteous and professional folks - from setting the appointment to finishing the work - which is especially important for ladies at home by themselves during an appointment. Will be recommending ARS to anyone who asks! Thank you! read more

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Stay away from this company. I chose then because they work with Home Depot so I thought it would be a trusted company. They talk a good game and and quick to take your money but that's it for the good. On the day of install they didn't finish the job and wouldn't reschedule anything. I had to continue to contact them to find the job. Then they didn't turn my AC on, they kept making appointments and not showing up or cancelling. I was told they would help with the rebates from Xcel but they've never helped with anything. I'll never use this company for anything. Don't fall victim read more

We have had to call ARS twice to tackle plumbing issues. We have a mid century home with original cast iron pipes so they tend to clog easily. The service for a clogged pipe is always reliable and they have gotten the job done every time for a reasonable price. Where things derail is when they give you a quote for the permanent repairs post plumbing fix. The first call we had was for a backed up main line. Their bid was $17,000. Yes, you read that right - $17K. They offered a payment plan but when I asked for a break down of how they got to that figure, I was given very very vague answers. We got it repaired by another local company for $4500 and it is working great. Second plumbing back up, the fix they quoted was for $3500. I haven't gotten a second bid because it isn't an emergency like the sewer line had been. However, I am 100% confident that again I will realize we were given a hyper inflated bid. In other words, use them to clear your line in a pinch but do your homework very, very carefully before committing to one of their repairs. read more

It's almost two weeks later and we finally have every issue from a simple sewer line back up completed. Luckily, we decided not to spend the $12,000 for completely unnecessary work they wanted us to do. It started with a call just before 1pm on Sunday. No worries, we'll have someone there in two hours. Then in three hours. Then, he'll be there soon. Ben showed up around 5, couldn't find the main line pipe, so he pulled an upstairs toilet and sent his snake down that way. Except, he ended up not going down the pipe, but rather across and into the toilet in the bathroom behind the bathroom he was actually working on. He thought he had found a stubborn clog, so he revved up the motor on his machine, burst through the porcelain toilet, then revved it even more to yank it back out. When my asked if there should be such loud, explosive sounds, Ben told us that was normal, no worries, but his machine wasn't working anymore, so he'd have someone back out that night to finish snaking the line and he'd be back at 11am to replace the toilet. Three hours later, when I called wondering why I hadn't heard from them, the on duty woman said that she had not heard about this from Ben, and besides, they didn't have any techs available since it was Sunday night. 11am Monday morning passes. 1pm, the close of the window, passes. Apparently, Ben had some paperwork to do, then had to give a supervisor a lift home, but then he'd definitely be here as soon as he hit up Home Depot for a replacement toilet. 4pm arrives and he's finally here. He swapped out the toilet, but then had a mysterious issue with not one, but two machines, so he couldn't get the line unclogged. Around 7:30pm or so Monday night, Bob B showed up. He got the line unclogged but said he couldn't find a reason for the clog, so he'd have someone come out and scope the line to see what the problem was. Luther showed up two days later (after we received a call telling us that our first appointment needed to be cancelled since they "only have a couple guys who can use the cameras well." Wednesday morning, Luther showed up. He showed us some pictures of the 'belly' in our line. It was less than ten feet long, and located 80+ feet out from the house. It's a big problem, we'll keep having to get it cleared out, so we'd better drop $12k to get it fixed up. Sign here and we can start tomorrow. Don't worry, they have a payment plan. Ten years at $140 a month. We received no dvd of the scope. We were told the joints in the pipe were gaps that needed to be repaired. Luther had great difficulty distinguishing between our cast iron pipe and the clay pipe from the city. He completed missed that there was a third type of piping in the line. John from Mainline Services, LLC came out, scoped it to give us a second opinion, and told us that if he were inspecting it for us as home purchasers, he would tell us that it's in great shape, but needs annual maintenance like all 60 year old sewers do. When the toilet was exploded, pieces of porcelain shrapnel gouged our wall. It wasn't awful, but ARS did nothing about it until today. The supervisor, Kenan, was supposed to have called me over a week ago about how they were going to remedy it. He never called. Luckily, one of their customer service reps was willing to call their contractor to come over and fix it. Why couldn't, or wouldn't, anyone else do such a simple thing to take car of the problem. In sum, ARS Rescue Rooter has horrible customer service, seemingly incompetent techs, and prey on people in stressful situations to con you out of huge sums of money for completely unnecessary work. Fraudulent, corrupt, and incompetent. read more

ARS / Rescue Rooter - Shattered toilet thanks to ARS - Plumbing Near Me - Aurora, Colorado

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The only reason I'm giving two stars is because the AC does actually work but I wish I would have read these reviews before choosing this company. They installed AC and replaced my furnace. They seemed nice enough at first, the price was insane but was pretty comparable to the new costs of HVAC these days. However the install was a mess. When I finally took a look there were holes everywhere and the line was not at all where they said it would be. Basically they just did a rushed and lazy job. They offered to send someone to fix the line with a soffit to cover it but it'll never look good. And it's not a personal opinion, the line and install did not pass inspection so before I can get it covered they'll have to redo the install. It's unfortunate because this is taking months. The ac works and the house is only cosmetic so over all, could be worse (2 stars). But I am so disappointed that spending just shy of $20k is actually hurting my home value more than helping at this point. There are some really good and recommended companies out there so do your research! read more

I'd always been very happy with ARS, up until last week. Apparently, the company has gone very far downhill since their last visit. We scheduled an appointment on 11 Jul for a furnace health checkup on the 12th. ARS lost the appointment, supposedly because they had computer problems the previous weekend. The technician came out to do an A/C inspection, and had no idea what to do about a furnace inspection. So another technican came out, took one look, and said that it would have to be replaced (literally. It took less than 5 minutes). He scheduled a third visit as I listened, for a third person to come out to do an estimate to replace the boiler. This third visit was scheduled for 9am on the 15th. At 10am I called for a status because no one had come out nor called. They lost the appointment (again), but said someone would be out at 3pm. Around 4pm, a guy called to say that he was across town, that it was the wrong time of year to look at boilers, and that they didn't have people to do anything about it immediately anyway. I asked to speak with his boss. Eventually, a dispatcher called me back with no new news, no way to contact a manager (during weekday business hours) and said that someone would call me Monday morning. It is now Monday afternoon, and (surprise!) no word from a manager. I now have to spend another $150 to get a (hopefully) competent company to look at my furnace. On top of the $69 ARS took. read more

I was approached by a salesperson at Home Depot. I've been considering getting a new furnace and upgrading to a smaller unit. The salesperson said that wouldn't be a problem and wanted to set me up with a free estimate so I thought why not? He initially showed me appointments available (on a piece of paper) for Monday evening, but said he wasn't sure if they were still available, so he tried calling the scheduling office to check. They didn't answer so he asked me to fill out a form with my info so he could contact me and confirm once the office called him back. Not a problem, I still had some shopping to do. By the time I was walking back to my car in the parking lot, the salesperson called me and confirmed we were all set for Monday at 6 PM. Great. By the time I got back home, about 3 minutes later, someone from the scheduling office called and said there was a miscommunication and Monday actually wasn't available. Ok? We rescheduled for Wednesday at 6 PM instead. She said they'd call me the day of, to let me know when the estimator was on the way. Instead, I got a phone call on Tuesday evening from the woman in the scheduling office, to confirm my address and appointment, for Wednesday. I confirmed all the info was correct. Again they said someone would call me on Wednesday before my appointment. Wednesday rolls around. I got a call around Noon, but didn't answer because I was at work, no message was left. At 6:00, no one has showed up to my home and I haven't received any other calls. At 6:15 I call them, to get an update on the estimator's location. Spoke to the same woman who informs me that there was a record of me calling around 4:00, from my number on file, speaking to someone else in the office (not her) and canceling my appointment. What? I did no such thing, if I had, why would I be calling now expecting someone to have shown up by now? She asked if there was another "decision maker" in my home who might have called and cancelled. I'm single, I own my home and I'm the only one with access to my cell, which is my only phone number. So, no. She offered to reschedule, again. I declined as I was tired of dealing with this company at this point. You would think that would be the end of it, but no. A few days later, a man calls me, tells me he's the estimator and says he sees on his schedule that he had a cancelled appointment on Wednesday and wanted to know if I wanted to reschedule, again I decline. He says Ok, and again I think that's the end of it. The very same day, about an hour later, the same woman I've spoken to from the scheduling office calls me and asks again if I'm interested in rescheduling for an estimate. No, I'm not. I'm not interested in doing any business with this company anymore. I hope they take the hint and lose my number. read more

The reviews say it all. To the potential buyer of this franchise - abandon the deal or offer 0.4x revenue for this fledgling business. To the current management, the back office is abysmal, and specifically Elva. The repair team has always been pleasant and straightforward. Approximately, one year ago, I bought the "HVAC Membership". Scheduled an appointment scheduled for last Friday. After reorganizing my Friday, Elva asked to reschedule because "the person who scheduled the original appointment messed up" and "other people dont have air conditioning". Well I didnt either but thats beside the point. I asked to reschedule for Monday. Elva responds with "you know we work on the weekend?" So, we agreed on Sunday. I was in front of my computer when we spoke and added the appointment to my calendar. That Sunday, I was offered and declined Nuggets tickets to avoid cancelling (my mistake). Waited five hours, no one showed. No one answered either the local and the national number. Called the following morning to ask for a refund. Elva offered up the fact that she scheduled the appointment and then told me it was for Tuesday. Elva doesnt know this but my schedule wouldnt allow for a Tuesday appointment and there is no way I would have agreed. Of course when I said, well then you guys f'd up and the request for a refund seems reasonable - I was told that I could no longer be helped. So, the issue has been escalated to corporate. I dont know Elva but in just two interactions have seen her deflect blame to others in ARS, unable to manage the schedule and deflect blame to me. A "Quality Assurance Manager" is an important role. There will be mistakes and appointing someone who behaves like Elva, abdicates responsibility and throws others under the bus will undermine everything youre attempting to accomplish as a business. Get it together. The real estate market is thriving and youre missing out on opportunity once prospective customers see these reviews. Even if Elva is a relative, consider a change. read more