1. Bluefrog Plumbing + Drain

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Bluefrog Plumbing + Drain

4.6 (146 reviews)
Closed • Closed

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Response time

10 minutes

Response rate

100%

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Reviews With Photos

Rachel B.

Updating to five stars. We had a plumbing emergency with flooding in the basement and Bluefrog was so extremely helpful. I was able to get an appointment soon. Ryan Riggs helped us out and explained things clearly and gave us our best options. It's never fun dealing with issues like this but it honestly went as smoothly as possible. We even got a stuffed blue frog for our toddler.

Edit: Only way possible I know to respond to the owner. Your reply does not describe my service call. There was no flooded basement, no urgent emergency, and no immediate response. This was a scheduled appointment arranged a day or two in advance for a small leak at a hose connection that was being managed prior to your plumber's arrival. There were also no other marketing stickers on my water heater. The only stickers present were original manufacturer and instructional labels. Your plumber added a large Blue Frog marketing sticker without asking, and it tore and left residue when I attempted to remove it. The invoice total was $441, so describing the repair as "cheap" is not accurate. The issue remains simple and unchanged: do not place advertising on a customer's equipment without asking first. Fictionalizing an urgent emergency and reframing the situation as exceptional customer service does not address the concern raised in my review. This was not an emergency call, and the review had nothing to do with pricing or availability. It is about respect for a customer's property and taking accountability rather than attempting to shift the narrative. ---------------------------------------- Original Review: I had Blue Frog Plumbing & Drain come out to fix a simple leaking hose connection at my water heater. To be clear, this is not a water heater they installed. They were only performing a minor repair. The repair itself was completed and solved the issue, and I paid the plumber. After the plumber left, I noticed that he had placed a large, obnoxious Blue Frog Plumbing marketing sticker directly on my water heater. He did not ask for permission. He did not mention it. He did not give me the sticker and ask if I wanted it applied. He simply put it on my property without consent. I do not want ugly marketing stickers on my equipment. It looks cheap, it looks unprofessional, and frankly the giant frog logo is an eyesore. When I tried to remove the sticker, I discovered it is a very thin, low quality sticker that tears immediately when you try to peel it off. It rips into pieces and leaves residue behind, making it even more frustrating to remove. This is not about the cost of the service or whether the repair worked. This is about basic respect for a customer's property. You do not put permanent advertising on someone else's equipment without asking. Period. Even if Blue Frog Plumbing offered the lowest pricing in the area, I will never use them again. Respect for a customer's home and property should be a baseline expectation, not an afterthought.

New disposal
Kerry T.

Brennan was just here. At 11:15 last night my disposal decided it would drip water from the cracked cylinder! Why can't this happen at 9AM during the week. He repaired that, repaired my guest sink faucet that needed a hammer replaced, had to make a run to the store for the new faucet, and was done in 3 hours. He is an excellent teacher, is upfront with all prices, and gives his opinion, and I set up an account with their company. They will be maintaining my water heater, too. Very kind and reliable.

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2 months ago

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2 months ago

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3 months ago

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11 days ago

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2 months ago

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1 year ago

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2 months ago

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4 months ago

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8 months ago

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3 months ago

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6 months ago

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6 months ago

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3 months ago

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5 months ago

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4 months ago

Great service. Very punctual with Quick Responses. Cost was affordable. I will be using Bluefrog again.

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1 year ago

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1 year ago

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10 months ago

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1 year ago

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1 year ago

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8 months ago

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6 months ago

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6 months ago

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1 year ago

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1 year ago

Made an appoint for work - they didnt call until 3.75 into the wait period to say that they needed to reschedule. Wasted a whole day.

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Tom L.

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1 year ago

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1 year ago

Bill from Bluefrog was great, was on time and diagnosed the issue quickly. Very easy going and friendly.

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7 months ago

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1 year ago

Amanda was great to work with and even matched a better price I got from someone else.

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3 years ago

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8 months ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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1 year ago

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11 months ago

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Page 1 of 4

Ask the Community - Bluefrog Plumbing + Drain

Hello, Is it possible to make water more accessible to a patio at the back oc a house, when the water bib spigot is on the side of the house about 50-100 feet away?

Hi M F, Amanda from Bluefrog here. If you're looking for closer access to water without running a hose, your best bet is probably installing a new hose bibb closer to the patio. I couldn't say for sure what that would cost but it probably starts… 

Does Bluefrog Plumbing offer whole house repiping services?

Hi Stormy, Tom here, owner at Bluefrog. We sure do. From faucets to sewers and all pipes between, we've got you covered. We have $0 trip fee and free quotes, so the technician will give you a flat rate quote with no surprises, and can come quote as… 

Don’t See Your Question? Ask Away!

Review Highlights - Bluefrog Plumbing + Drain

“Ryan was very thorough and I understand much more now about whole house filters and what my home needs.”

Mentioned in 29 reviews

Read more highlights

Garvin's Plumbing and Sewer - Here's pictures of the excavation of the water main break.

Garvin's Plumbing and Sewer

(190 reviews)

Our family has been using Garvin's service for over 15 years without issues. From the appointment…read moreprocess to finishing the job, it is always quality service with a fair price. Recently Seth came to our house for a backed-up drain. He was kind, professional, on time and even assisted with a slow running faucet that was not part of the original issue. Highly Recommend!

When you call Garvin's you get a cheerful bot who answers the phone with the catchphrase of "We…read moreclean out sewers, not bank accounts!" Well. My experience is ironic, then, yes? I was recommended to contact Garvin's by Groundworks, a company that strives very hard to do an excellent job for their customers. See, Groundworks had done some major uplifting of a broken basement wall, due to freezing, and they installed multiple steel I-beams to shore up the wall, then inserted epoxy into the cracks to finish the job. "Lou," a tech told me. "Upon finishing the work, we did a survey of the rest of the house and found that there's some concerning settling at the front part of the home. The north end. You need to get a water intrusion company to check that out. We don't do that." "Great," I sighed. "Who do you recommend?" "Garvin's." So, I called Garvin's, got the aforementioned bot with the promise not to clean out my bank account, and told the kind lady that I needed an expert in water intrusion. "Do you do that?" "We do!" she said. "I can have a tech out tomorrow!" "Um," I replied. "This is a long-standing issue. There aren't any pipes spurting water. It's not THAT urgent." "No worries, would you like a tech tomorrow anyway?" "That would be great!" The tech arrived the next day and called me. "Mr. Berger, I looked in the crawl space and there is water there, but no plumbing. So I don't know what you want me to do." "Oh," I said, taken aback. "I want you to find out where that water is coming from! That's why I hired you!" "No," he insisted. "We are plumbers. We only work on pipes." "Well, can you check with your supervisors? I was told, when I asked, that Garvin's does water intrusion detection." "Sure. In the meantime, I did notice soft drywall on the ceiling basement, which is wet." That was a slow leak when the not-often-used powder room on the first floor gets flushed. The leak was new to me, so when he asked me if he could cut into the drywall to determine the source, I agreed. He called back while I was on a conference call, didn't leave any voicemails, and when I got a phone call from their office manager, I had just hung up with the conference call. Long story short, the toilet needs a new wax ring and the shutoff valve for the toilet is old and no longer functional. The quote was $850, but I could have a $100 coupon discount if I agreed. "Send me the quote," I said. "That sounds a bit high to replace a wax ring, an intake valve, and the innards of the toilet tank. I could buy a new toilet entirely and replace it for that much." They sent me a quote and then, here's the point of the review, billed me $661, which they immediately processed against my credit card. What did they do? They poked a hole in sodden drywall, determined that a wax ring was needed, and repaired nothing. This review is 2 stars because they have the legal right to bill me for the two hours that it took while the tech awaited the ability to talk to me. The review is 2 stars because charging me $661 feels punitive in that I didn't meet the tech's expectation of availability and the company's willingness to, yes, clean out my bank account. I don't want a refund. I want everybody to know how Garvin's treats people. Like free bank accounts, withdrawal only.

Bluefrog Plumbing + Drain - plumbing - Updated October 2026

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