Working with the A Perfect Plumber team is awesome and perfect in every way! The entire team, from the owner, to the office staff, planning staff, and installers are all professional, prompt, and thorough. I highly recommend this team for any HVAC, plumbing, etc needs.
I came across this company once we decided on the specific brand for a tankless hot water heater. We wanted a company certified by the manufacturer because then it is usually less headache when an issue arises. The manufacturers tend to throw up walls when they learn someone else did the install, and this is an area in which I was not willing to deal with BS from the manufacturer. Our first encounter started with Erin for scheduling. She is awesome, professional, and takes great notes. Because of the timing of our request (just before Christmas), the team was already booked out for a few weeks, but when an opening developed, she called right away to see if we wanted it. Our next encounter occurred with the division chief (?), I think that is his official position, but you wouldn't know it. Dale called ahead to reconfirm the appointment, and the day of I received a text from the company with details about the technician assigned, to include a photo, and a tracker on a map to give a better idea on time arrival. Dale is an extremely thorough individual. He offered a variety of installation locations, pros and cons of each option, and what he recommended as well as why. He took a lot of photos of the water and gas lines to help with planning. He also informed me about tidbits that I may not already know, such as how the recirculation pump works, specifics about the warranty, etc. We chatted about a whole house water filtration and conditioner system, where it should go in the basement, unknown impacts to the garden and lawn if I watered with the filtered and conditioned water (plants need some of the minerals in the water that the system removes), and how it impacts the tankless water heater. We also discussed a recirculation pump because the one bundled with the tankless does not operate in a way to support my family (not an average user). Dale spent time outside of work reviewing some of the recirculation pumps we considered and gave advise as to what to examine and be aware of when selecting one.
The owner was our next touch point. Chris is extremely prompt in answering questions, flexing with the project requirements, and very professional and thorough. I found the quote he offered very reasonable and competitive. His company was willing to install our water filtration/conditioner system even though it is not a product he carries, and install our recirculation pumps. He is also meticulous and pays attention to detail, double checking the requirements and confirming with us the accuracy.
The installation of all of our items went extremely smooth, and faster than we expected. We chose to install our water filtration system in the center of the basement next to the tankless hot water heater (which we positioned in the space of the old one) which necessitated installing a lot more piping to bring the water from the water main across the basement to the filtration system to get filtered and then back across the basement to rejoin the original cold water pipe. Dale served as the overall install supervisor. Gerald, their new company estimator, was on site to observe and experience how the company performs the job, and Casey oversaw the plumbing aspects. The entire crew were fun, explained a lot of things about why things were done a certain way and how, and very meticulous in their work. Each individual checked everyone else's work (fresh set of eyes and all that to spot any errors). read more
