The store itself is nice but the service is not. I was in the store for about 20 min before one, of…read moreat least 4 that I had seen, asked if I needed any help. The young ones in the front were too busy conversing, and everyone else looked, but kept walking. Unprofessional and disappointing because I love Ace Hardware.

I stopped in to have a key made and Tim, the store manger was AMAZING! He was so helpful. He went…read morefar above great customer service. Friendly, as well as kind. He will be the reason I will return. Thanks Tim!

Stopped in here yesterday to get a couple of keys cut, including a backup for my car. Guy cutting…read morethe keys was very helpful and the guy who went out to my car to program it was nice as well

This store is odd. Came in 10 minutes before they closed and pushed aside their rude carts blocking…read moreentry to the store. Told employee I didn't need any help and knew what I needed. The still followed me around and tried to make me hurry up. I purposely visited at the time I did because I wanted to get in and out fast. I don't need the employees harassing me unless it's is 7:01 pm. Used to the be the best Ace in the area. Now easily the worst. They also send out scam coupons and don't let you use it if the item is on sale. Stupid policy when just about everything in the store is on sale. The best solution is to do what I did. Walk out leaving hundreds of purchases on the checkout counter for them to void and go to Lowes!

Generally good assortment of products & hardware. Brett knows his stuff, but rest of the staff also…read more friendly & helpful. My closest Ace Hardware!

Customer service needs work…read more I come in with a coupon that starts tomorrow (which I didn't notice, I just was paying attention to the expiration date), and they denied me the coupon. There isn't a place on the planet that won't honor this type of situation. Another person had a recently expired coupon, same result. So dumb, I could buy, return, then use the coupon. So it's Saturday, I just spent 60 mins of my day to get some things for projects this weekend, now I'm delayed in doing them because you won't let me use a coupon today that I could use tomorrow. Common sense guys, redeem the coupon, keep happy customers. On my way to Lowe's now.

I have always had great experiences at this Ace. This selection is on point…read more Today I went in for a tricky lock to be re-keyed and the manager was more than helpful in putting his current tasks aside and directing me to Michael who spent his valuable time doing a phenomenal job re-keying a specialty lock I brought in. I tip my hat to Michael for his quality work and great attitude, as well as all of the other very kind and helpful employees in the store. I ended up leaving with more than I planned on because they have so much great stock at this location. I'd give six stars if I could.

Worst customer service experience ever, I walked in and the older worker named Ian was already…read morestarring at me like I was crazy I talked to him calmly telling him I wanted to return some things he goes on to getting quite mad at me when I say I don't have a receipt but I used my number and only bought it about a week ago and he keeps telling me that I can't do it I ask for him to ask a manger please and he calls the manager, suzzy then comes, which is the sweetest lady and she goes on to tell him and calmly show him how to do a return without a receipt and then right when she walks away he says she's a CUNT and did a prayer on his chest after saying he wishes she would die and calling her brittle, which is absolutely outrageous especially when theirs other coworkers and a customer right in front of him and he angrily try's to do my return then ends up messing it up and still keeping my return short on money and I just ended up not caring about the rest of the money because I was so surprised he would say something like that to his own co-worker.

My new obsession. This is a beautiful boutique in downtown Littleton. No snobbery. The minute I…read morewalked in I wanted to live there. The displays, the soft colors and gorgeous metals were so enticing. My husband came with me to pick out a Christmas present for me and I happily obliged. He chose lovely gold earrings and a necklace with a simple gold design accented by a few little beads down one side. 100% me and I absolutely love them. One unique piece of this business is the artisans in the back, hand making the jewelry. You can watch them from afar and I was spellbound. Handmade and onsite no less?! Yes. Second thought- I can't afford this jewelry. Hmm. Third thought after looking around- oh yes I can. There's a range of prices from simple gold hoops at $25 to detailed baubles and bejeweled necklaces over $100+. I saw a knockout of a wrap bracelet with three rows of cool gemstone colors for $179. Immediately decided I would come back for it later. Hah. I challenge you to find something of this quality and craftsmanship anywhere (Etsy, Nordstrom, other boutiques etc) for anywhere near this price. I love to be able to touch and feel the weight of the jewelry so the hands on, local experience is always my favorite. I'm already making another excuse to stop by. Thanks Original Hardware for making lovely unique jewels that I know I can wear for many, many years.

This is my FAVORITE all time jewelry store. I love handmade, love the simple elegance of the…read moredesigns, the quality, and the fact that new items are being introduced regularly. I probably have walked in there 20 times over the years. I don't think anyone recognizes me (which is fine by me), but I have never encountered anyone being rude to me. I tell the salesperson I am "just browsing" and I feel quite comfortable walking around and exploring. Sometimes I chit chat with the sales person, but I have never felt ignored or judged. It is a small business, many times they're multi-tasking, but that's the way it goes. I have noticed the prices have gone up but their costs have gone up too I am sure.

Stopped at Ace Hardware after picking up my auntie. I needed to have a few of keys copied…read more Unfortunately, I was only able to have two of the three keys copied. The clerk referred me to Lock and Safe in Englewood. The clerk explained that they had not received training for car keys. Service We walked to the register just as you enter the store. The cashier was with a customer. My aunt and I waited patiently to ask a question. I wanted to know where to go and get the keys made in the store. My aunt is 92 and I did not want to walk around looking for where the keys are made in the store. Anyway, we waited and waited. Never did the cashier acknowledged us or seem concerned that we were waiting. Once she concluded helping her customer she said how can I help you. She was nice and directed us to the back of the store. My complaint, she could have acknowledged us with, I will be with you in a moment. Do you have a quick question? But I have a feeling I am too old fashioned! But I feel elderly people (me included) are invisible or the individual is not a multitasker, and I understand. Key clerk Very nice and upfront. Made a referral by pointing me to the locksmith sign on the wall and sent us on our way. 3 stars since service overall was mediocre.

Helpful people, actually reasonable prices, honest, easy to find parking and also pretty convenient…read moreto have a post office in it!

At Home Depot you walk 200 yards before seeing anyone in an orange vest. And you can never find…read moreanyone who knows anything in the department you're in. At Ace on 9th, you walk in 2 yards to be greeted by a knowledgeable guy asking whatcha looking for, then he shows where it is. Surprising thing is 10 seconds later another knowledgeable guy walks up to make sure I get exactly what I need. Props to Mark and Danny!

It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

It's spring and McGuckins is already bringing some in. It's a bit early to plant though so be sure…read moreyou can cover if we get some hard frost or a true freeze. McGuckins can wheel these carts inside if needed and are prepped to cover the shelves. Mother's Day weekend is a safe bet. I've bought plants here for years as well as at two other local sellers. We are not ready yet ourselves but wee needed some fertilizer for older plants in our yard. Remember , McGuckins has a loyalty plan which earns coupons for future purchases. Today I used a $5 off coupon I had earned as well as a 10% off coupon that had come in the mail. It's actually very competitively priced if you participate. Plus you get their knowledge and help and you might find things no other store has, especially so close to home.

This was my second visit, this time to return a few items. At checkout, I joked with Nathan that…read moreI'd probably end up spending twice my refund--and sure enough, I did. I headed straight for the tool section, where Jude helped me track down the exact drill bits I needed. Both Jude and Nathan were excellent--helpful, patient, and friendly. The product selection is solid, but what really stood out is the level of customer service. It's rare these days to find retail staff who go above and beyond, and these two certainly did (even humoring me as I reminisced about my own time working in retail). As a funny side note, I even got the chance to chase after a customer and his dog after he accidentally left a dog bone behind at the counter. Unfortunately, I wasn't fast enough to return it--maybe he'll return for his purchase! All in all, great selection, great service, and a team that makes shopping here a genuinely positive experience.

I wouldn't give this store a single star if I had the choice…read more We were told our cabinets were in stock when we ordered on December 20th, 2025. Four months later, we've dealt with delays, wrong cabinets, incorrect finishes, missing pieces, and zero accountability. Trying to reach a real person is nearly impossible, and getting them to fix their mistakes is a joke. This has been a complete disaster from start to finish. Avoid this place at all costs.

This Lowes has not been this well staffed in years. What a delightful visit today with helpful,…read morefriendly, engaged team members!

So ACE sends me $5 off coupons because I shop here ofter. I…read morewas attempting to buy a $75 bag of Scotts Turf feed and utilize the $5 off coupon. Since the bag of turf was on sale for only $1 off, they refused to apply the coupon. Really? You're going to forfeit a $70 sale over $1?! The new employees here are rather dense.

I frequent this Ace about 2 times a week as I'm refinishing an RV. I consistently receive amazing…read morecustomer service with every visit. As a 20-somethin gal with little electrical or plumbing experience, these employees have been a fabulous sounding board for all my questions and frequently present me with new ideas for problems I'm stuck on. I didn't know Ace would become one of my favorite shops to stop into!