Sherry asked me to call when I was coming in, prior, and I did…read more
The door I walked in had a sign that states "100.00 an hour.
Minimum 125.00"
Golf area is to the right.
Fees: 85.00 for refinish. GREAT VALUE. This company was the original finisher for Scotty Camerons, so thats around 1993 or so, according to AI.
35.00 for each white line to be redone on a putter, or to put a new one. NOT SUCH A GREAT VALUE.
To refinish my 1993 Newport was 85 refinish, 15.00 to pull the shaft, don't know if that includes putting it back in, not a great deal, 3 lines 105.00, HORRIBLE DEAL.
SO 205.00 TO REFINISH MY PUTTER. Considering it already has 3 lines, and I use it, I'll pass. If I was selling it, I might have considered the 105.00 to refinish. Don't know what the lettering cost.
The original finish, likely from these people, is still good. Needs a little polish, and reinking to look like new.
The owner responded to my honest experience on another website by attacking me personally.
For that reason, they get ONE star.
I suspect he got drunk on a Friday night, which is when he wrote the response, and wrote the ad hom.
I would strongly suggest you describe, in exact detail, all services you want on your putter, call Sherry, and get a written price, before bringing your club in.
Know EXACTLY WHAT YOU WANT DONE, IN DETAIL, SO YOU KNOW EXACTLY WHAT THEY ARE GOING TO CHARGE YOU.
Owners response:
BOS Golf (Owner)
a day ago
Hi Greg,
First I'd like to say I am disappointed in you for posting false information.
I'd like to clarify that you pulled into our private parking lot which has a 10,000 sq ft building. We have 3 divisions at this location. #1. Our manufacturing & machining division. #2. Our Black Oxide Coatings Division. #3. Our Golf Refinishing & Customization Division.
When you make "Assumptions" about our signage displayed in our lobby regarding "Our Shop Rate" you might want to read and or inquire what that pertains to as it pertains to "walk-ins" wanting a "repair" expecting us to tear down a production run to perform some type of machining service which isn't related to golf. We placed that sign there so that customers would understand our "Machining Rates" and understand that we won't stop production and tear down a set-up to repair a pump or machine a rotor etc. While we understand the urgency of a repair it cost too much money to tear down a set up that is in the middle of a production run. We do our best to accommodate emergency jobs but if it isn't feasible we'll provide a lead time and if that is acceptable, we will process the repair as soon as the production run is completed.
While everyone is entitled to their opinion posting False information without obtaining the facts is rude and disrespectful.
If you had only taken the time to visit our website, you would have seen the prices on our order form or you could have sent us an email or called our office to obtain pricing over the phone.
However. you choose not to do any of those options and decided to stop by with your clubs where you were greeted courteously and taken to Sherry's office where she was able to address all your questions and provide you with pricing.
I don't know what you mean or imply by stating we "get our customers to commit?" ??? Have no clue what even made you say that!
We don't use "sales tactics or any stupid gimmicks."
We are straightforward and provide you with pricing and make suggestions on how you can save money such as pulling the shafts off of your clubs yourself. We just don't operate that way!
Let's be honest! You complained about our fees and proceed to tell Sherry that you had this service done for free elsewhere.
Sherry responded in kind by suggesting that maybe you could pull the shafts yourself to save a little money or if you still had the connection to take the clubs there and have these services done for free and if you still wanted the clubs refinished that would cut back on your fees and we'd be happy to refinish them.
She was honest and courteous even though you took some jabs.
She politely explained we can't do this for free. We have employees to pay,environmental fees, utilities, rent etc., whereas your other connection may be a small shop without all of these expenses.
You were "peeved" because she wouldn't do the services you inquired about for free.
That's the TRUTH!
Therefore, to conclude it is disheartening to read a dishonest statement. We work very hard to maintain our Excellent Reputation,Great Customer Service, Quality Workmanship and Competitive Pricing.
No advertising, simply all word of mouth referrals.
That speaks volumes.
I hope those of you reading this will realize who's telling the truth in this post.
Respectfully,
BOS