I am very happy with the job Kevin did on my chimney replacement. The old chimney was from the…read more1950. It had major cracks and was made from a porous brick, all of which was causing a leak in my kitchen. Kevin came out, pinpointed the problem and replaced the chimney for us, coordinating with our roofing contractor to get the job done. Give him a call if you need masonry work.

In October 2024, we hired Kevin to rebuild our brick furnace chimney starting at the attic level…read more The work was completed, except for the application of sealant, on November 1. It appears to be well constructed. We did not give five stars because the process took so long from start to finish. We called Kevin many times (sometimes without a response) regarding the work progress. The sealant was finally applied on March 19, 2025.

Had a great experience with this company. Other companies were booked months out but this outfit…read moregot me on the schedule within one business day. The technician was polite, friendly, and professional. He diagnosed the issue quixkly, ordered parts within a few says and came back to install and fix my pilot assembly and valve within a few days. Martin also serviced two other fireplaces and discovered some installation issues. He was able to resolve the issues, clean the fireplaces, and ensure that they were safe and operational. Price was fair too. I would highly recommend this company and will be using them again in the future.

In June 2023, I had another company come out to service my fireplace and examine a broken valve…read morethat would not shut off the pilot light when switched to the off position. The person charged me a sizeable service fee for the little work they did and then quoted me an enormous amount to come back and replace the valve assembly. I did the calculations in my head, and I felt the other company was fleecing me. I did some research and called this company for a second bid. I went over the information about my fireplace. I was give a reasonable quote to do the work. They told me Luke would come out and do the repair and that he has all the parts needed. Luke came to my house as scheduled and spent considerable time carefully dismantling the fireplace, replaced the valve assembly, installed a new thermo-coupler, cleaned and painted the firebox, installed a thermal disk to control the fan speed (which also turns it on and off automatically), re-secured the blower, put everything back together, and polished the glass. The fireplace looked new when finished. I wasn't sure how long the paint would last given the high heat inside the firebox, but I have used the fireplace over 40 hours a week over the past couple of months and so far the repainted firebox still looks great. The best part was that I paid less than half what the other company bid, and this company did far more work than replace a gas control valve and pilot. I hope to be able to use this business going forward. The only concern is that I live further than what I believe is their regular territory and they came over to do a major repair. I hope Luke can come to my house in the future for routine servicing.

They came out to do a repair on my gas fireplace as it was having issues igniting and my power was…read moreout and needed some form of heat. They were able to come out same day and got things fixed up, which was great! There were a couple minor issues I noticed after they left but they were good about coming out to resolve them within a couple days.

Prompt and honest service. Our gas fireplace remote wasn't working and Tom was able to come the…read morenext day with a replacement for the antiquated unit. Very professional, cleaned and checked the fireplace. I will use them again.

Superb customer service! The technician was fast and fixed the crown in record time! Very friendly…read morecustomer oriented company! Highly recommended!

So I wanted to breakdown my star rating here. I hired the company to clean and inspect my chimney…read more The services were performed but I was never informed until I called and left a voicemail. -Minus 4 Stars: Denise Dansereau the GM of the company (wife of the owner). She was pretty rude on the phone when I spoke with her. Not only that, she left two nasty voicemails on my phone demanding for the money on a Saturday (10/19/19) when I was never informed that the service was completed. I ended up paying over the phone and asked to be emailed the receipt. I never got the receipt. Customer experience doesn't really exist, was pretty disappointed. -Minus 1 Star: I asked the technician politely to not disclosed the invoice with my tenants and that I would 100% take care of the bill. The technician went ahead and disclosed that information anyways. +1 Star: The owner of the company (Husband) was very polite when he returned my phone call which I really appreciated

I found nothing professional from this company…read more I called and set an appointment nearly two weeks ago and no one showed up on the day, no phone call or follow up. I called the owner and blame was placed on staff. I agreed to move forward with a new appointment even though the owner was still vague about the time that i could expect someone however today again NO ONE showed up, NO call and NO reply to my call for a status. In the end I am going to another company. I may have dodged a bullet if their work is as bad as their professionalism.

I needed someone to repair my mom's chimney at her home in Seattle, but didn't know where to start…read morelooking. I was recommended to Superior Chimney Service by a family friend and am glad I contacted them. As soon as I spoke to a representative at Superior Chimney and told them what I thought was the problem they gave me a simple estimate over the phone, which sounded reasonable (I was afraid maybe they weren't understanding because I thought it would be much higher). The next day when Tony from Superior Chimney came to the house he was really friendly and knowledgeable and after going up to the roof to look at my chimney he confirmed that the issue wasn't bigger than I thought and gave me a formal estimate. They started working the following Monday and finished up within a few days and the fireplace worked perfectly again. I highly recommend their service - not only because it was professional and affordable, but because they were so friendly, honest and knowledgeable. I have heard some horror stories of bad contractors, but I understand they have been in business for over 50 years, so they truly know what they're doing!

Very unresponsive. I made a phone call to discuss a need. His voicemail said he was away, and…read morereturning the week before I called. OK, this can happen but his voice mail message asked that I contact his email or send a text. I did both. He responded to my email and asked for my address since he would be in the area the following week and could run by for an estimate. He never did. I texted him again and he asked me to text him the following week on a Monday and we could get something set up. I did. He didn't respond. 2 weeks later I texted him again. And he responded that he had been ill, and had family in. But to text him again on Friday, and we would set something up. I texted him again on Friday, and as of 5 days later have not heard back from him. When does a prospective customer need to reach out to remind a vendor to set up a time to provide an estimate. Customer service was broken in my case

We needed chimney repair on a home we were selling. Jared did a great job. Responsive and…read morerespectful. Thanks Jared!

Highly recommended! our gas fireplace looks new! Dave is generous, brilliant and comfortable. two…read morethumbs up and a greatful customer. cleaned the glass, painted inside and out!

David was amazing and I was so glad to find him. Every other company I talked to was not available…read morefor another 1-2 months. David was available immediately and his quote was significantly less. He quoted us $225 for service and cleaning but was running a holiday special for $199. All other bigger companies were quoting me closer to $300. I noticed David didn't have any reviews so I was a little hesitant but after talking to him on the phone I was reassured and glad to have found him. He was so nice and also so great with my kids and educated us all on our fireplace and safety regarding it. Would recommend David and Zoom fireplace cleaning to anyone.

Ignacio is amazing! His biggest concern was safety and proper installation of my woodstove. He did…read moreso much research for our house and woodstove and showed up prepared. I was very happy with the pricing and the high quality of work. Ignacio offered me a complete tutorial on how to use our new woodstkve as well. Punctual, knowledgable, and professional. 10 out of 10. Thanks, Ignacio!

Ignacio installed our gas fireplace on behalf of Rich's where we purchased our gas fireplace. He…read morecame to service our gas fireplace once and was here 5 minutes and said the blowers needed replacing even though our unit was only a few yeas old. He said it was expensive and he would order it Never did order it! Claimed the manufacturer was to blame. He has since not been available for routine maintenance even though he said he would when he installed it.