These guys are so kind and knowledgeable. Took the time to explain what was happening and what the…read morefix was. I'll be using these guys every year to tune up my fireplace.

They got my gas instead fireplace up and running again - it now starts 100% of the time, and…read moreimmediately after we turn it on. The price was reasonable. The technician was on time, and made sure there was no mess left.

We highly recommend Logan at Apex Fireplace Service! Our fireplace was desperately in need of…read moreprofessional servicing, and the experience with Apex from start to finish was outstanding. Logan's work was truly impeccable, and the transformation to our fireplace is stunning! We haven't stopped admiring it!! Beyond his phenomenal work, Logan was incredibly kind, friendly, and professional throughout the entire visit. It's refreshing to find someone who combines such genuine kindness with expert technical skill. If you are looking for a company that is highly talented, thorough, efficient, and a pleasure to work with, look no further than Logan and Apex Fireplace Service!

Where do I begin?? I had turned my gas fireplace off years…read moreago because I thought something was wrong with it. Well, Logan located the issue. He made sure the fireplace would vent properly before servicing it. He did a thorough job. He explained so much about my fireplace. He is worth every penny of the cost. I contacted him again about a smell. He gladly came back to do a thorough inspection of it and tested the carbon monoxide levels. It turns out the longer a gas fireplace sits without being used causes rust. I feel very confident Apex Fireplace cares about their customers and their safety. Thank you Logan for your expertise and customer satisfaction!!

Had such a great experience!! Service was on time and exactly what was quoted…read more Super nice people that have been doing this for many years! Technician explained everything along the way and made it so clean that it looks like new! 100% would refer you guys as much as I can.

We scheduled with All City a few months ago as it was the soonest we could have them come to our…read morehome. The week prior to our appointment we received two emails reminding us of our tech arriving between 8am and 10am. At 9:55 the morning of our appointment no one had arrived or called us. We called their office to see why. No answer. I left a message and headed to bed, (I work nights and needed to sleep). 10 minutes later I got a call from All City stating that the tech had arrived but wasn't able to access our neighborhood due to our security gate. The lady on the phone told me that I didn't include a proper phone number when setting up my appointment. The control box at our entry gate lists all homeowners and a way to contact us. The tech never called me. There is also an unlocked walk through gate the tech could use to access our neighborhood and walk 150 yards to my front door. The tech never thought or tried this simple idea. The lady who called me seemed more interested in pointing out how I was responsible for their tech not being able to get to our home than apologizing for the fact their tech hadn't arrived. She made no effort to find a way to get our fireplace serviced. Do yourself a favor and not use All City Fireplace. They are not focused on taking care of customers.

My fireplace stopped working. Pilot was on but wouldn't light up. I called a few places for…read moreestimates. Not to write a whole novel but of the places I called, plus one other that came out and did maintenance plus a quote to fix the issue, Seattle Fireplace was amazing. From response time to just being upfront about their costs & overall service. I was honest about the other quote I received & they could have charged me more & still been competitive, but I was told "that's not the type of business we run". So they'll be the first place I call and the place I recommend to anyone that asks. The scheduling was quick. Showed up on time. Clearly outlined what was being fixed. No surprise charges. Tech was kind, knowledgeable, & transparent. I wish more businesses operated like this!

We had an issue with our gas fireplace. They showed up quickly and immediately got to work…read moreidentifying and fixing the problem. On top of that they cleaned out the space around the fireplace and it looks brand new too. A great value for the expertise and efficiency of the work done. Now our spoiled pupper is living the good life

Always provide excellent customer service and repair/service our fireplace. Had a minor scheduling…read morehiccup but, I had flexibility and re-scheduled our appointment right away.

These guy's are great ! Very friendly and professional! Thank you for doing great job! "Lori "read more

Called for gas fire place/ free standing stove service because the stove pilot wouldn't stay lit…read more Prompt reply with voice message. Scheduled service - they were on time, early for house call, fixed my problem, cleaned the glass cover plate and made our heating device good as new with parts they had on the service truck in less than an hour. Fair service call charge, parts charge was minimal - can't recommend them enough. Service call was 4.12.26.

My gas fireplace was emitting a lot of soot and found this company to be the most responsive. We…read morehad Rusty as our technician who cleaned it up after years of neglect and now runs perfectly clean. Got great tips and he did not try and upsell you. Will be using them every year from now on!

Nick as always did a great job. he has been to my home numerous times for a service on fireplacesread more

Would recommend. Good communication with scheduling and service appointment arrival etc.read more

Ignacio is amazing! His biggest concern was safety and proper installation of my woodstove. He did…read moreso much research for our house and woodstove and showed up prepared. I was very happy with the pricing and the high quality of work. Ignacio offered me a complete tutorial on how to use our new woodstkve as well. Punctual, knowledgable, and professional. 10 out of 10. Thanks, Ignacio!

Ignacio installed our gas fireplace on behalf of Rich's where we purchased our gas fireplace. He…read morecame to service our gas fireplace once and was here 5 minutes and said the blowers needed replacing even though our unit was only a few yeas old. He said it was expensive and he would order it Never did order it! Claimed the manufacturer was to blame. He has since not been available for routine maintenance even though he said he would when he installed it.

called to have pellet stove repaired. I told them the problem, bad auger motor. tech came out,…read morespent an hour. confirmed the bad auger motor which he brought a replacement for. installed and confirmed proper functioning of the stove. tech provided bill for $612.97. it listed $350 service fee and $216.00 for the auger motor. I spoke with Darrel , owner. I told him I would pay the billed price for the auger motor which retails for $89.99. they need a profit margin which I understand. But they said nothing about a $350 service fee. Darrel states the customer should have asked.... first he offers a $100 discount then offers 50% discount to $315 and tells me do business elsewhere. I bought this stove from this business and have had them do all the service for over 30 years. NEVER AGAIN. Dishonest business/people.

Great service, honest people, personable and highly skilled. We were considering replacing our 20+…read moreyear old gas fireplace because of some malfunctions and difficulty finding parts. Larry looked at the unit, located the problem, procured the parts and his tech fixed the fireplace for around $400. It saved me lots of money for a replacement and kept another hunk of metal out of the landfill. Highly recommended, will do business with them in the future. Thank you Larry and crew!

I spent over a grand for a new hot tub cover that was supposed to be made for my hot tub. That's…read morewhy it took 2 months to arrive. The clips to fasten it are ob the front not the side.

Great customer service. Helped me troubleshoot my spa problem today by running a free test on my…read morespa water. I was having an ongoing problem getting my pH level right and realized, after testing at the store, I had bad test strips. They also provided a thorough printed out action plan to get it fixed. All with a smile - appreciate the help.