Consistency and 24 hour service. To those complaining of customer service try working multiple…read moreshifts, graveyard, back to back, rain, sleet, hail, fire, drought, etc. Appreciate everyone there. Thanks for making life more accessible . Dena Love.

The clerk was very friendly and helpful, the prices are not too bad compared to most gas stations…read morein the area great place to stop by and get some stacks and beverages.

This is the most wild thing but like others have said - they make Billionaires here! I actually had…read moreno idea but a coworker back in Chicago alerted me to this gas station lotto hot spot. This week when the jackpot got up to 1.8 million dollars, lil ol' me trekked out to Altadena from Koreatown to see what magic this shop had. Listen, I'll kill the suspense right now and tell you here I am writing this Yelp review, working for Yelp and you're reading this...so a billionaire I am not. But I won $4! ...on a $20 ticket...BUT ANYWAYS~~~ It really was a cute and fun experience. I waited in the line, and a few news channels were there recording segments. Grandpa Joe himself was there with his family around him taking photos, as well. It was absolutely packed and felt like PowerBall Disneyland. I don't play the lotto much, but they say there's something magical at Joe's. Give it a go and don't forget me when you're diving into your riches like Scrooge McDuck~!

Went in for the first time to get my lucky Powerball tickets. Joe is the kindest man I've ever met!read more

The owner and his son that work there are always very polite when I go in. The only problems I have…read morehad with this station are one time someone skim my debit card after I had pumped gas there, and drained the money out. Luckily it was restored after a fraud investigation. The other problem I have here is the pumps are difficult to use sometimes, and they tend to pop off while you're pumping your gas. The last time I went by there it was under construction in January 2026. Hopefully when the repairs are made, they won't have these problems anymore.

I normally don't write a review on a gas station, but the record-setting $2.04 billion Powerball…read morejackpot winning ticket for the 11/7/2022 drawing was purchased at this gas station (aka Joe's Service Center.) There's an ARCO gas station just across the street and gas here is $0.50+ more expensive than the ARCO gas station, but many visitors come here to pay homage and buy few Lottery tickets to see if lightning can strike twice. Unfortunately the restroom here is not available for public so I am knocking a star and the convenience store has a really small & limited selection (knocking another star.)

I wish patty and anyone else who works at this location would get fired. This is the second time…read morewe've gone to this gas station and patty, the clerk, was rude as fuck to us. My wife needed oil for her car. For some reason the gas station was closed at 6:30 so she talked to patty through the window. My wife specifically asked for 0w-20 oil. Nothing else. Patty asks for the number again, which my wife repeats "ow-20". Patty goes to the back of the store, grabs the wrong fucking oil, ow-40 and fucking rings the bottles out before showing my wife the oil. She then bags it and hands it to my wife. When my wife gets to the car and we check the bottles, I immediately go out and demand an exchange or a refund. Patty fucking says no. I then ask for her managers number and she says "they'll be here on Monday". I asked her simply, why didn't she show the bottles to my wife before she rang them out and she said "we don't have the number and I told your wife that. No you fucking didn't patty. Patty, regardless of how long you've worked there, you fucking suck at your job. It's clear to everyone that this gas station is utter shit and I will be finding the mama hers number and letting them If I could give them negative stars, I would in a heart beat. Luckily help is nice enough to offer a bone to the shittiest service providers in the world, which is being nice because some of y'all don't dear we to be in business.

This place didn't give me any gas I wasted my money and it wasn't worth my time and money and…read moredamaged my motor and very bad service I don't recommend

Absolutely terrible customer service. Me and my boyfriend only went here 2 times and both times…read morewere to look for my pregnancy craving. The first time we went the owner refused to let us in and did not want to unlock the door. He blamed the door being locked on "homeless people near by " but there was absolutely no one there NOR at the gas station in general. He finally let us in but was staring at the camera the entire time as if we were going to steal. The second time and last time we went, the owner was in the back eating and we had to knock on the window to get his attention due to the door being locked but the sign said that it was opened. This time he refused to let us in and said the reason was because the last time we came we only purchased one item. (We got 3 things) we were slightly irritated so we just decided to walk back to the car since it was late. Immediately after we closed our car door, he let in a customer that also had to tap on the glass to get his attention but yet still refused to let us in because of the little amount of things we previously purchased. Overall the owner is extremely rude and the door is always locked even though the sign says open. I would recommend getting your gas from another shell.

Terrible customer service by the owner. Quality of items sold are over priced and expired. Did not…read moremake things right when I tired returning items that were not acceptable.

Honestly, thank goodness for this gas station. For being a Ralph's member I've saved a good amount…read moreof money of gas seeing as gas prices have raised ridiculously over the years. This, I believe, is the only Ralph's Fuel in Pasadena. And although there is quite a wait to pump gas, it is worth it. I personally don't mind the wait and I usually plan accordingly on getting gas before running errands. I've came here in the morning, afternoon, and night and there will always be a bit of wait. I do think this station is cleaner than most and the staff here are very helpful if there are any concerns or questions.

So I go here because the gas is cheap only reason. The pump required me to pay with the clerk no…read moreidea why? So I walked up and he said how much? I said fill up and he advised must provide and amount So if you over estimate it will refund the difference. I exclaimed that was stupid and he said yeah and so is your attitude. Really I am stupid for only wanting to pay for what I want? Easy for him behind his bullet proof glass as I turned and walked away! Well guess what there are two other cheap gas stations within a mile I am done with Ralph's gas and groceries. By the way for management this happen at 140pm Tuesday May 5th

This review is for the smog test. The check engine light was on and I hadn't noticed it. That is a…read moresure-fire smog fail. The guy went ahead and smogged it even though he knew it was a sure fail just to get the money for the test. An ethical smog guy would have pointed it out and I would've taken it to the mechanic to get it fixed first Don't get smogged there. The guy's a shyster.

Ned and his crew did an excellent job repairing a gas leak in my 1970 Corvette, did a great job and…read morecharged me a very fair price.

Went on a Saturday afternoon. Was met with a friendly lady behind the counter. The place inside…read morelooked nicely cared for. Very well stocked! I saw that people who walked in all knew the lady behind the counter and had nice greetings and conversations. I got a friendly feeling here!

Gas is always 25 cents more expensive here than a half mile away on Washington, just east of…read moreLake.... Greedy

Before heading to Pasadena yesterday, my car gas gauge was at 2 bars. I said I'll just get gas…read moreafter my workout. Sure enough... my gas gauge was blinking upon leaving my workout location LOL. I had to quickly find a gas station. Well, the nearest gas station was at least 5 minutes from where I was at. It was between Chevron or Shell. Guess who won? You got it... Shell! Funny, as I was driving to Shell, I saw Chevron, but it was on the other side of the street that I was driving on so I said I'll just stick with Shell. Great corner location on Del Mar Blvd and Arroyo Parkway. Clean exterior. Prices were several cents cheaper than Chevron... yay! They also have a food mart, but I didn't go in. I prefer to pay at the pump unless I really need to go inside. If they run out of paper, I just make myself a note on gas cost and be on my way and not bother going inside to get receipt. Anyway, thanks Shell for being present when I needed you most!

Honestly I stopped by to see if there were restrooms available (obviously I would've bought…read moresomething if so) but the guy said no. Now I'm looking at the reviews and it says yes. That was a bad enough experience that I'll not fill gas up here again like I do in the mornings or evenings before or after work. TBH the prices are pretty high compared to even chevron down the street. (Yes it was that serious). EDIT: Shibli, thank you for your response; however, as a business/franchise owner you should ensure that ALL platforms reflect the correct information especially if this has been unavailable for 5+ years -- you've had plenty of time to correct this information. As for the Chevron comment, this is my observation and was took my business there as of this morning. Thank you. These small things make the difference on whether someone will use your service moving forward.

The price is the only reason I'd go now if I really need gas right away. I'm frustrated because, in…read more2024, they suddenly decided not to provide water to clean the car windows. How come you go buy gas and don't have the basics to clean the windows? Why? When I confirmed it was on purpose, I decided to switch to another Arco that has even better prices than here. How embarrassing! What kind of customer service do they offer? I put gas in the tank and have to remember to go somewhere else just to clean the windows? It's crazy. I'm not going there anymore unless I'm running out of gas.

Very convenient gas station located in the middle of Pasadena and fairly close to the very busy 210…read morefreeway. Gas prices are higher than at other gas stations, but not by much. The one thing I didn't like was the aggressive panhandlers asking for money while I was pumping gas. My head was on a swivel the entire time as I had three panhandlers approach me during my brief visit, asking for change. They may not mean harm, but one never knows. This is no fault of the gas station, but it did make my visit a negative experience for my family and me.